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DealsMachine

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Overview

DealsMachine has a rating of 3.3 stars from 368 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DealsMachine most frequently mention customer service, good quality, and mobile phone. DealsMachine ranks 306th among Wholesale Clothing sites.

  • Service
    128
  • Value
    119
  • Shipping
    123
  • Returns
    76
  • Quality
    114
26
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How would you rate DealsMachine?
Top Positive Review

“Very good products at low costs and very prompt and reliable customer support!”

Lukas S.
4/28/15

They have a great variety of products, really cheap prices and are very reliable with shipping! But the best is they offer DM-Points - which is a reward system! You get DM Points with every order, when you'll write a review to their products or you can even win them. They have special offers as well - up to 70%.

Top Critical Review

“No customer service. All automated bullshit messages. Part of a fraud network of companies.”

Ryan O.
12/18/15

I ordered a phone over a month ago that said in stock on their website and after sending a multitude of "tickets" i got all automated replies saying it would restock in 3-7 days or i could choose a different item. I even sent a few different items to replace it and still no reply. If they dont do something about this issue soon ill be taking legal action against them. Thankfully i ordered with paypal so i will be able to recover my money. Notice their reviews are either 5 or 1 star for the most part... read them and decide which group are real humans and which are computer generated score boosting reviews. But i would never recommend shopping here to anyone. I've also attached a screenshot of a RBL search on their domain name, results showing that they are a BLACKLISTED server so communication with this site is defiantly ill advised.

Reviews (368)

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Reviews that mention popular keywords

customer service (56)
Thumbnail of user ryano22
New York
1 review
7 helpful votes
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December 18th, 2015

I ordered a phone over a month ago that said in stock on their website and after sending a multitude of "tickets" i got all automated replies saying it would restock in 3-7 days or i could choose a different item. I even sent a few different items to replace it and still no reply. If they dont do something about this issue soon ill be taking legal action against them. Thankfully i ordered with paypal so i will be able to recover my money. Notice their reviews are either 5 or 1 star for the most part... read them and decide which group are real humans and which are computer generated score boosting reviews. But i would never recommend shopping here to anyone. I've also attached a screenshot of a RBL search on their domain name, results showing that they are a BLACKLISTED server so communication with this site is defiantly ill advised.

Tip for consumers:
stay far away

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Value
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Thumbnail of user dealsmachines
Dealsmachine S. – DealsMachine Rep

Dear Ryan,
Thank you for notifying us of your complaint.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply.
Could you please answer us?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Thank you for your support and patience.
Best Regards
Dealsmachine Customer Service

Thumbnail of user lukass22
Maine
1 review
1 helpful vote
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April 28th, 2015

They have a great variety of products, really cheap prices and are very reliable with shipping!

But the best is they offer DM-Points - which is a reward system! You get DM Points with every order, when you'll write a review to their products or you can even win them.

They have special offers as well - up to 70%.

Tip for consumers:
Gain DM-Points with your reviews and even get more Points if you upload your own image of your received product.

Service
Value
Shipping
Returns
Quality
Thumbnail of user davidl216
Washington
1 review
0 helpful votes
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September 4th, 2015

I bought 4 mobile phones from the website, and all 4 were at least as good as advertised. Three had Internet access even though none was listed in the ad. If you can wait for shipment, it is a great place to save some money.

Thumbnail of user gennaros
Italy
3 reviews
5 helpful votes
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October 6th, 2015

I ordered a tablet and other accessories on September 14, to date I have not received anything and you do not respond more tickets.
First they say that making a partial shipment, then tell me to wait for the tablet to be provided by the manufacturer (on the site was listed in stock), the tacking of the partial shipment is stopped from September 22.
I made a complaint to pay pal.
I suggest you do not order from this seller.

Tip for consumers:
They are much worse than what I think. They did refund of postage ($ 44.83), but they did refund what I paid for the order ($ 295.38). On their website, the order of $ 295.38 is seen as refunded: they are liars. I turned the dispute into complaint with paypal. DO NOT BUY FROM THEM.

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Thumbnail of user dealsmachines
Dealsmachine S. – DealsMachine Rep

Dear Gennaro.

We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.

We are preparing shipping your order out, but you have opened the case, we have to contact the shipping company to ship it back to us.
And we had contacted you for this issue, would you mind to help us to close it for best solution?

We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution.

Best Regards
Dealsmachine Customer Service

Thumbnail of user akinb2
Nigeria
1 review
0 helpful votes
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September 25th, 2015

Made two separate orders on dealsmachine recently and both were delivered intact. Was satisfied with d tablets, mp3, toys, plus d extra gifts added! Am thinking of making more purchases. Customer service was ok too.

Thumbnail of user alexp565
Oregon
1 review
0 helpful votes
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April 6th, 2020

I tried this app for about 2 months. Really disappointed with it. The mailer templates were mediocre with little customization available. Basic plan was like $50/month and $1 per mailer. Bad customer service. Misleading auto-renewal features built in to charge you some extra $$$ and no refunds :)

Tip for consumers:
Don't use this app. IF you do try it out, make sure to cancel your "free" trial at least 48 hours in advance or they will try and charge you full price for the next month.

Products used:
I used their desktop and mobile app.

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Thumbnail of user joser38
Spain
3 reviews
0 helpful votes
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April 24th, 2015

Dealsmachine is the very best, I have bought many different things: mobile phone, toys, bike parts... All of very good quality and really cheap, even shipment is fast. This site is perfect in every single aspect, I completely recommend you to try it, promise, you wont regret!

Tip for consumers:
Just try it, you will love it!!!!!!!

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Thumbnail of user crystalderr
Canada
7 reviews
33 helpful votes
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November 15th, 2014

Placed my order half a month ago with 2 pairs of Silicone Half Finger Ultra-breathable Gloves.Its Comfortable and breathe well. Fit is great. Without the ability to try them on first, I went with the size glove I normally wear. Happy to know that worked. Love Dealsmachine!

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Thumbnail of user georgiam14
Australia
1 review
3 helpful votes
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April 12th, 2016

After receiving a very faulty item I submitted an application for a refund and got ignored for nearly two weeks. So I contacted them again but still no refund and very little response, they just keep telling me to submit all the details of the product on the website. Well I've done that three times already... its been weeks and I'm still waiting to even be properly acknowledged! Stay away from this site, I've lost over $50 and I definitely won't be buying from here ever again...

Thumbnail of user dealsmachines
Dealsmachine S. – DealsMachine Rep

Dear Georgia,
Thank you for your valuable feedback.
We apologize for the late reply and inconvenience caused.
Before we offer the solution, we need the details of the problem so that we can check the issue.
This issue had been confirmed by us and we already refunded on 2016-04-17, please continue your communication with us in your support ticket.
Best Regards
Dealsmachine Customer Service

Thumbnail of user briane32
Jamaica
1 review
3 helpful votes
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March 14th, 2016

I am sorry I didn't read the reviews here before buying. I ordered 2 phones from them on February 28. I checked my account yesterday & the items are still processing. Contacted them yesterday, they said items are out of stock and will take 3 to 7 business days. That will end up taking over a month to process.

They also offered for me to get different products, which will only complicate matters. Why didn't you tell me both items were out of stock in the first place? Why did you take my money?

I asked for a refund, and now it seems I am not at the mercy of this shady company. My advice? You don't need this. Look elsewhere; there are too many negative experiences with this company. Stay away from Dealsmachine!

Thumbnail of user dealsmachines
Dealsmachine S. – DealsMachine Rep

Dear Brian,
Thank you for notifying us of your complaint.
After you make your payment, we will need 1-4 business days for handling, please note that the time stated online is estimated.
Your order has been cancelled and refunded.If you have any further concern, please keep communication at your support ticket.
Kind regards,
Dealsmachine Customer Service

Thumbnail of user afyyssa
Germany
1 review
0 helpful votes
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March 22nd, 2015

I received my second order from Dealsmachine which was a ******* capacity power bank not only good and powerful but also 10 Dollars cheaper than other online sellers. As my first order everything went very well, item as described and delivery was faster only two weeks. I didn't expect to receive it before three to four weeks which is normal from china with flat rate shipment.
I do wish Dealsmachine all the best and success and I give five thumbs up.

Thumbnail of user pauls196
Australia
2 reviews
13 helpful votes
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July 27th, 2015

Do not use this company!

I only came to this review website after not receiving a phone I ordered 6 weeks ago. Exactly the same story as all the other "1 star" reviewers. I'm in the process of attempting to get a refund (like hundreds of others no doubt). Fortunately I have some associates in China who are going to assist me with getting the Chinese Internet Commerce Authority to investigate Dealsmachine.com

Notice all the reviews happen to be either 1 star or 5 star with almost nothing in between. Notice also how the company appears to visit this website regularly to reply to frustrated customers to give the appearance of customer service. I'll leave it to you to question who is writing all the 5 star reviews that have a distinctly similar tone.

Thumbnail of user dealsmachines
Dealsmachine S. – DealsMachine Rep

Dear Paul,

I want to start by thanking you for notifying us about the issue.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.

We have contacted with the supplier for this issue, and e have applied refund for you as you have required, please check your account.
Please set assured that the positive review is wrote by the valuable customer.

We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.

Best Regards
Dealsmachine Customer Service

Thumbnail of user deweyb21
California
5 reviews
8 helpful votes
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April 6th, 2015

I've been ordering from dealsmachine for years because of their great prices on quality items. My latest order was nothing different because I got a high quality item for a low price and it was shipped very quickly.

I'll definitely continue to shop with them.

Thumbnail of user marval
6 reviews
23 helpful votes
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January 18th, 2015

Past experience has shown to be extremely reliable, we have not had any problems, the center of one of us informed of subsequent changes description of the item that we purchased whether it suits us, as we agreed and we returned our money, then again purchase a new item that we fit, get a quickly and reliably, with great enthusiasm quality items, we are very pleased and continue to buy from DealsMachine, doing business with you on mutual benefit and of course recommend and other. All the best in their future work!

Thumbnail of user amalw
Sri Lanka
1 review
0 helpful votes
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March 29th, 2016

I ordered a 4G Smartphone from Dealsmachine. It was cheap after applying discount coupons too, at the price of $62.41 with tracking number, shipping, and shipping insurance. I could not find the similar product in any of the online sites. The site provides a picture of the package shipped with name and address of the recipient, which is not provided by the other sites such as eBay and Aliexpress after shipment. The smartphone was well packed and arrived in a reasonable time. Accessories are also freely available for this. I recommend everyone to buy from Dealsmachine. Payment can be done by Paypal, Credit Card or other methods. A free gift was provided too, a nice USB data cable.

Tip for consumers:
I really recommend this site.

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Thumbnail of user maryc217
Malta
1 review
0 helpful votes
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March 31st, 2016

I have bought an Mp5player game console on Sep 2016.
I have received it and is all working Thank you very much and i recommended this website to my friends as they provide good quality products with low prices.

Thumbnail of user sibylr
Canada
2 reviews
1 helpful vote
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May 31st, 2016

Never, ever buy from this company if the order is coming from China - four weeks and still no order. Keep given copy and paste answers (without spell check!). Told 10-25 days and now being told 45 days. As this was meant as a gift for someone having surgery, totally useless now but told I can only get half my money back as I have to pay for return shipping. Unacceptable.

Thumbnail of user dealsmachines
Dealsmachine S. – DealsMachine Rep

Dear Sibyl,
Thanks to you for providing your extremely valuable feedback to us.
We're very sorry for your concerns and issue that you have raised.
Your parcel was shipped out on 2016-05-04, the parcel needs 10-25 business days for delivery without delays, sometiems the package may be delayed due to some fators, please rest assured that it will be delivered later.
Please check at your support ticket for the parcel information.
Best Regards
Dealsmachine Customer Service

Thumbnail of user samv12
Australia
1 review
2 helpful votes
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April 18th, 2015

I was tentative to buy from china but DealsMachine have totally wiped away all my fears by providing good customer service for great items at great prices. No longer wil I pay the ridiculous prices for smart technology that the shops in my own country (Australia) charge. Definitely recommend to others.

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Thumbnail of user javierg8
Spain
2 reviews
3 helpful votes
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November 23rd, 2015

After some bad experiences in online shopping I found Dealsmachine and have been very satisfied with their service. I received very quick article, has taken 7 working days from China to Spain with the most economic shipping, facilitate even a photograph of the package once ready to send!, the price I have not found better, item came in perfect condition, and attention has been fantastic. I recommend this seller, no doubt.

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Thumbnail of user angelam40
GB
1 review
0 helpful votes
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April 17th, 2015

I found this company while desperately trying to find a mobile phone for my daughter, this of course, had to be cool, do everything and be within an impossible budget! I'm based in the UK and admit to feeling more than a little nervous but as they accept Paypal, I figured I had nothing to lose. The order process was easy, delivery was within the specified time and well packaged and the phone must have been extremely cool as my daughter hasn't put the phone down! Fantastic company, great value quality products, I would not hesitate to recommend!

Thumbnail of user brinders
GB
1 review
0 helpful votes
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July 7th, 2016

This is one of the best websites to buy Chinese electronic goods especially the mobile phones. I have bought 10 times from them in last 15 months and have never ever had a problem. Not only are the products exactly as specified and of very good quality, they are also posted out extremely quickly resulting in a speedy delivery to the UK. Not to mention the gifts I have received in every parcel I got from them. Overall, this is certainly is a very reliable and genuine business. You can buy from them without any hesitation!

Tip for consumers:
Don't forget to check your free DM points that you can spend for buying on the website.

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Thumbnail of user vikkia4
Australia
1 review
0 helpful votes
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September 26th, 2018

I would never buy from this company again, i have emailed them several times regarding a faulty product, they reply with a generated no reply email giving you a ticket number, then nothing else. They also give you a link to click on to see how your complaint is going, and clicking on it takes you to a none existing site. Very cross...

Thumbnail of user carissas26
France
2 reviews
14 helpful votes
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June 11th, 2020

I bought a tablet who started having problems very quickly almost without being used because it was pain in the as. Until it died. They had been 90 days and honestly not worth what it would cost to drive to the post office and ship it back. What irritated me the most they deleted the negative feedback i wrote on the site and they replied asking for photos and asking the same things. Do not waste your time and your money.

Thumbnail of user marcd23
Canada
1 review
2 helpful votes
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October 29th, 2015

I placed an order on 17/09/2015 for 19 items, order # D**************, I had written a unflattering review but since then they corrected the problem and refunded my missing items, their prices are great and ill continue to do business with them hoping no issues like this arise again. I've ordered from them quite a few times and this was my first problem and hopefully the last.

Thumbnail of user salvatoreb19
GB
1 review
3 helpful votes
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March 16th, 2016

After the review that I wrote on this site about my faulty tablet Honda, Dealsmachine decided to give me a refund realising my genuine complaint. I appreciate their prompt action and I'm very glad about the end of this unlucky purchase, I'd like to say a great thanks to this site and to Dealsmachine and to encourage other people to buy from this company. Definitely I've been just unlucky. All the best.

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Thumbnail of user dealsmachines
Dealsmachine S.

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