Yodel UK

It did get a lot better...I used to hate yodel with a passion but they started to sort themselves out but now we're back to the old yodel. You wait at the time estimated...nothing. Then just before you go to bed it changes to saying it's been delivered to your safe space. So at 10pm you're checking all around your house for a package that isn't there. And then the next day the tracking changes back to out for delivery! You cannot treat people like this. If the driver has had enough for the day and can't be bothered to finish their rounds (which is pretty bad in itself) they should have an option to tell the customer this instead of lying about the package being delivered. Would save us checking outside, asking neighbours, contacting yodel etc etc.

Yodel is a total waste of time
They are a disgrace to delivery service
I have had horrible experience with them.
First time it was an portable AC
They did not deliver and started sending me lame excuses, that we could not deliver as we couldn't enter the property
I changed the delivery date and waited the whole day
They did not come and send me the same message
Contacted customer services and they said they don't have it and asked me to contact the supplier
Contacted the supplier they said they have sent it to the courier.
I never had the item delivered
Second time it was an item bought on Amazon. Yodel again did not deliver and said they attempted delivery. I had to get a refund
Third time again they did the same.
Did not deliver and said that they made an attempt. How? Did not ring my flat entry phone system, did not call me and just left without delivering.
Completely unprofessional incompetent and all they give you is a bunch of lies.
Avoid at any cost

Your delivery driver is incompetent. My surprise gift for someone got "delivered" in a wrong house. Upon seeking help with customer service, I've confirmed the parcel was delivered in a wrong front door to God knows whose front door was it. It's more than 24hrs that have passed and not a kind soul has tried to bring the parcel to my person's front door. Worst case it's already lost.

All the driver needs to do is check/verify the address. What a lazy person.

Also your SatNav is innacurate or pretty off. Customer Service said themselves. Can't do anything about it?

My surprise just got wasted. I waited for 2weeks for that item.

Such a bad service.

Yodel has been pumping good reviews on trustpilot like they are going out of fashion. The truth? Most people have issues with Yodel lately, they used to be ok-ish, but now they are possibly the worst courier, or among the worst. I have made a note of never ordering anything that need to come through them. I've been waiting for two parcels for nearly two weeks now because they attempt deliveries at 22:00 on businesses. My items are as good as lost. My guess? Some CEO is cutting corners by overloading the delivery guys, who, let me guess again, are already on minimum wage or near. Pity those guys? Reviews show alarming rates of lies, unprofessional behavior, theft and even insults to customers! If they spent their money, time and energy in giving a good service instead of flooding us with wonderful reviews the real clients would have only good things to write in here. Their phone contact service is equally appalling, no humans ever answer and their recorded options are insufficient. Substandard, inefficient and a waste of money both for traders and customers. We prefer to pay an extra pound and have it delivered by Royal Mail or anybody else, for that matter. At least a week earlier. On business hours.

Awful! Dreadful service! Avoid! The delivery drivers NEVER knock, NEVER leave a note through my letterbox saying where the parcel has been left, and consistently leave my deliveries so out of sight I don't find them until days later (which is NOT acceptable when delivering perishables or plants)! Vendors - PLEASE choose a courier who can be relied upon to knock on the door when delivering - if not your customers will choose a different seller, purely on the grounds of the appalling service provided by Yodel. I have also advised my business NOT to use Yodel for their work-related courier needs. Their customer service is just rubbish. UPDATE: The parcel was left UNDER THE CAR (apparently this is deemed to be a 'safe place') of someone three streets away! They kindly brought it over, but this is utterly ridiculous. The delivery driver will apparently get a slap on the wrist and will be reminded how to deliver parcels to the correct address. He or she should be sacked as the address was clear so it seems that they just couldn't be bothered!

My recent encounter with Yodel has left me utterly dismayed. Despite entrusting them with the delivery of a parcel, it arrived in a compromised state, with items missing.
What truly astounds me is Yodel's response to my valid concerns. Instead of addressing the issue with sincerity and professionalism, they chose to reply in a mocking manner. This level of disrespect towards their customers is absolutely appalling.
Yodel's cavalier attitude towards their responsibilities reflects a complete disregard for customer satisfaction and basic decency. It's evident that they prioritize mockery over genuine service.
I strongly caution anyone considering Yodel's services to think twice. Trusting your parcels with a company that treats its customers with such disdain is simply not worth the risk.

Eduard

Yodel, the worst delivery!
Disgusting!
I put yodel parcel shop,after few days they said it's closed, so i texted 100 times, to change the adress,on mine!
They said yes... But didn't...
Every day said - today, today, will be delivered today!
After, they said-you should change the address!...
I ALREADY SAID THEM 100 times!
TO CHANGE.
Enough.

Was next day delivery!
So 2 weeks passed!

And 2 times they just ignored and finished chat with me!

I am fed up of things arriving smashed & like jigsaws either to me or to buyers. Terrible disgusting company

One of the worst companies. First, there is no simple telephonic conversation facility available, and second, the CEO, management, staff, depots, drivers etc., are worse. They make you fake promises even after explaining the importance of the delivery (I was expecting my medication from them) and they gave me the worst anxiety ever. Businesses and customers avoid them.

I paid next day delivery as it was an important delivery. Yodel made no attempt to deliver and then tried to say the delivery address was incomplete, having checked what they had, it wasn't. They then tried to say they couldn't discuss it with me because of data protection. The driver would have been seen if he had gone pst my house by two famiky members it's a very very quiet country lane, so it he was lost he could have asked but NO. No parcel and i have had to cancell three orders which is massive for a small business. I would never use yodel

Worst experience ever. They got the box with an office chair (imagine the size) from the seller and lost it in one of their depots. Live support couldn't contact the depot for days and the package was still lost. Support was all indian and used identical copy-paste messages. They even asked me about the contents of my package. What if it was something sensitive? No, they don't care. So after 5 days of not being able to find the huge box they told me that they failed to "locate it". Meaning, they lost it in the depot. I have no idea how mentally challenged you should be to lose the box with a size of a range rover.
Never ever ever use this pathetic company, they will lose you package, never make up for it and will irritate you with lowest level support.
Yodel deserves minus 5 rate, not one star.

Awful company, terrible service, lost hours of my life trying to sort this out. Will now avoid for the future because they've been so poor. They should be closed.
No one informed me that I needed to bring the same ID as my recipient's name to get the parcel, and I used to write nickname to protect my privacy. So now I unable to get my parcel and receive the worst response. Customer service will just repeat over and over again that it's their rule that you have to use the correct name to collect it.
In fact, I have the collection code and recipient information and Yodel account to prove that this is my parcel, but they just won't bend the rules. Completely ignoring the customer's needs, they only suggest that I pay for the parcel again, that the parcel is right in front of me but I can't pick it up, that I have to create a new label for an unimportant name. It's wasting energy to deliver it again and create more carbon footprint.

Avoid this company.

LAZY Delivery drivers who cant read the instructions or Telephone number on the delivery note.
Failed to Deliver means i cant be bothered!
Their Online chat in India is a TOTAL waste of time.
Trying to speak to a human customer service is impossible. DO NOT USE THIS COMPANY!

Terrible company, terrible service, lost hours of my life trying to sort this out. Will now avoid for the future because they've been so poor. So difficult to contact anyone through their system. And when you do they tell you they've knocked on your door even though you've worked from home all day. See image for proof of my parcel that never arrived.

My delivery comprised 7 parcels. Yodel said it was 6. When i used chat line to find out where missing parcel was was told it was late from central Depot so missed the van leaving local Depot that day. Couldn't track as status was 'delivered'. Several more 'chats', was told it was lost, told to speak to supplier (Sat 23/12!), argued with and told it was delivered perhaps in garden or with neighbour. Eventually parcel 'found', delivery rescheduled for a date I couldnt be at property. Son took day off work to be there. No delivery, parcel too heavy! Completely useless, neither I nor supplier cn speak to a human who knows what's going on at the Depot in Selby!

Is less than 1 star an option?

Tracking didn't give updates, driver didn't respond to calls or text, driver didn't leave calling cards. Customer service were the opposite of helpful. Advised for 2 days I would get my package that day, and then told I would have to collect from my local depot, a 50 mile round trip. Hardly local!

Please use ANY other delivery service, even carrier pigeon would be more efficient

Even my dream delivered my parcel in a week after expected date, but yodel still doesn't. Tracking page stoned in the same position as 7 days ago. I was supposed to write by my own and ask what's going on. They just asked "local depot is overloaded, please wait", but i think if you can't manage in a whole WEEK, then your company took too much for it's teeth! Hope it will arrive this new week...

The courier claimed that my parcel had been delivered and "handed to the customer". I received a text and an email but, when I returned home from work, there was no parcel, no note through the letterbox and none of my neighbours had seen a delivery vehicle. My next door neighbour kindly checked his video doorbell and nobody approached my house for two hours either side of the claimed delivery time. I tried in vain to resolve this problem directly with Yodel and I found barrier after barrier through an inefficient system being overseen by incompetent staff. This is an ongoing situation and the high value important item I expected has still not been delivered.

Just the worst company in the world. From top to bottom they should all be ashamed of themselves. Time wasters, unreliable and untrustworthy, I can't believe they are still in business let alone a major player on the delivery scene.

Absolutely horrific company to work with. A Logistics company who cannot even manage their internal LOGISTICS themselves! Truly pathetic and abhorrent.
My parcel is "lost at the depot" - but "will be delivered at some point in time"? They cant even tell me if its 1 weeks time or 1 months time? How can a company like this continue to exist.

Tried online chat numerous times to resolve and just get told to monitor the tracking... Seems like this could be a scam company at worst or totally incompetent and zero customer services at best

Yodel failed twice to deliver my item. After rescheduling for another date as they initially failed to deliver, the driver had stated it was 'refused' which is a total lie because nobody came to our door to knock nor ring our door bell...AGAIN!. I believe the driver delivered to the wrong address, which explains why it was refused. Whoever the driver was, he/she is a complete mong! I contacted Yodel via their useless live chat to complain. The agent was more concerned about sticking to their scenario script than actually helping me - a complete waste of my time! My item is being returned to the seller overseas as Yodel will not redeliver my item again. Deplorable service employing disingenuous staff.

Extremely rude driver, unprofessional delivery. Dropped the parcel on the street near the house bin and giving fake information about the picking up place. Makes every customer frustrating! Leaving empty card without any details or information! Disgusting!

I get parcels delivered by Yodel every month or so. A couple of years ago their service was dreadful with parcels (cases of wine) probably stolen at the local hub. However over the last year, a change of regular driver and I have only one slight moan and that is about the Yodel tracker. I get told by the sender when the parcels have left them but the Yodel tracker doesn't show any information until it arrives at the local hub. Then I get an estimated delivery slot but very often it comes the day before. Which is usually okay with me and especially when the tracker shows my local area and the location of the delivery van.