• Yodel UK

Yodel UK

Is this your business?
Write a Review

Overview

Yodel UK has a rating of 1.1 stars from 161 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Yodel UK most frequently mention customer service, next day, and delivery company problems. Yodel UK ranks 422nd among Shipping sites.

  • Service
    87
  • Value
    77
  • Shipping
    79
  • Returns
    61
  • Quality
    73
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
32
8
See all photos
How would you rate Yodel UK?
Top Positive Review

“Have got a lot better but the tracker is still unreliable”

Mark T.
8/9/20

I get parcels delivered by Yodel every month or so. A couple of years ago their service was dreadful with parcels (cases of wine) probably stolen at the local hub. However over the last year, a change of regular driver and I have only one slight moan and that is about the Yodel tracker. I get told by the sender when the parcels have left them but the Yodel tracker doesn't show any information until it arrives at the local hub. Then I get an estimated delivery slot but very often it comes the day before. Which is usually okay with me and especially when the tracker shows my local area and the location of the delivery van.

Top Critical Review

“Useless - 0 star review”

valerie h.
8/15/24

3 parcels returned to sender, one given to a stranger, see photo. Could not find my address, strange when I get deliveries from other couriers and Royal Mail. Their chat bots are useless and no real people to speak to. Leave a bad review and it is answered by AI etc etc etc

Reviews (161)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (35) front door (9)
Thumbnail of user grahams169
GB
1 review
3 helpful votes
  • Send Message
December 24th, 2021

Lies and joke of a company should just be shut down, told my item should been delivered 3 days ago but kept changing won't be sent out today 23rd December. Xmas gift ruined.

But best bit yodel customer service said if doesn't leave warehouse on the 23rd all items that they have left before Xmas are sent back to seller without attempts. So anything prior to Xmas won't be delivered after Xmas.

Service
Value
Shipping
Quality
Thumbnail of user phillippas
GB
1 review
2 helpful votes
  • Send Message
January 5th, 2022

I asked specifically for my parcel to be delivered to my apartment door and NOT to be left in the open, communal lobby. In the lobby there is a large sign at the entrance that tells delivery drivers not to leave parcels in the lobby. The Yodel driver put my parcel behind the sign. Absolutely ridiculous, and this could be the third time I've had poor, poor service from Yodel. I have already written to two organisations pleading with them to stop using Yodel as their delivery firm. I would never, ever use them given the choice.

Products used:
Naked Wines use them as their delivery firm. They should not.

Service
Shipping
Quality
Thumbnail of user tristanc105
GB
2 reviews
0 helpful votes
  • Send Message
December 20th, 2022

The driver left my parcel by my front door clearly visible on a busy street, it had been raining all day. The driver specifically ignored the sign saying don't leave parcels outside! The tracking information said "left in a safe place" / front porch, our house does not have a porch, its just a front door, not accessible without the key.

P.s. I emailed their customer service (ceocomplaints), I received a reply today. They didn't even read what I'd written in the email and sent back a generic reply which had nothing to do with the query.

Service
Value
Shipping
Thumbnail of user davidj819
GB
2 reviews
2 helpful votes
  • Send Message
July 27th, 2019

On 27. 7. 19 I got an email saying they had attempted to deliver my parcel. I suspect the driver didn't even get out of bed. I was in the room next to the door. No one knocked. No card was left. Their customer service is rubbish. The email telling me the delivery drivers lies suggested I phone the driver. The driver's phone number was a string of zeros. Webchat didn't help. This driver's lie means the parcel will not arrive for at least another 48 hours. I consider the driver's actions gross misconduct and a failure of character. They should be sacked or offered no further freelancing opportunities and fined/sued for reputational damage if self-employed.

Thumbnail of user jilliane20
GB
1 review
3 helpful votes
  • Send Message
March 5th, 2021

Yodel do not help when one of their delivery drivers lies about a parcel delivery. They will not answer simple questions and are not interested in their customers. Information regarding a delivery was completely untrue yet they would not investigate. However I expect it is difficult to explain how tracking information and an email stated your delivery has been left in your porch at 20.20pm on Thursday night... and you have proof it wasnt but they dont want to know or help... and sane parcel is delivered at 4pm the following day? Amazing isn't it? Would not recommend yodel ever, they are second rate and dishonest

Tip for consumers:
Other ways of proving review is true, proof of purchase not applicable in this case

Products used:
delivery service

Service
Value
Thumbnail of user mahmoonat
GB
5 reviews
8 helpful votes
  • Send Message
January 26th, 2019

Never used their service before, my parcel was coming. They don't give you any time slots about your delivery time. You need to wait for whole day and after all day waiting you will see online tracking that can't deliver your parcel because driver can't locate your property. Excellent and I was checking online tracking number that might be my number now but no, they don't even update you. You need to contact them. So very disappointed

Thumbnail of user obiorajameson3
GB
1 review
0 helpful votes
  • Send Message
April 2nd, 2023

I had a negative experience with Yodel delivery as the driver delivered my package to the wrong address over two months ago. Despite continuous communication with Yodel, I did not get any positive outcome. I believes that Yodel is unreliable, dishonest, and lacks transparency in their dealings with customers. My advise to people is to be careful when using Yodel as a delivery company.

Products used:
Shirt

Service
Value
Shipping
Returns
Quality
Thumbnail of user traceyp188
GB
1 review
3 helpful votes
  • Send Message
August 26th, 2021

I need to return parcels via Yodel. I have called their telephone number over 20 times being charged for each call - You cannot speak to a human! Their online chat does not work. I have never known anything like it. I will never use Yodel as a courier. If I see Yodel is the courier of a delivery I will definitely not order through that Company.

Tip for consumers:
Don’t bother you cannot speak to a human

Products used:
I’m trying to return an order and because there is no way of contacting you how on earth do I return??

Service
Value
Thumbnail of user ds1514
GB
1 review
1 helpful vote
  • Send Message
February 2nd, 2024

Parcel was due 30th/31st January, on 31st no parcel so contacted them as tracking had not updated since the 29th, was told it had left the hub from the sender and was at the hub in my area. Still no delivery so contacted again and was told it's due before the 2nd, so I expected it on the 1st, no delivery and no tracking. Contacted this morning and was told it was a label reprint, I challenged this a being a lie and was told parcel was now showing as lost and contact the vendor. This is not the first time Yodel have done this they are a disgrace and I get the impression if you complain they deliberately 'lose' parcels.
I am awaiting the CEO to respond!

Tip for consumers:
Call centre staff read from a script

Service
Value
Shipping
Thumbnail of user victorc593
GB
1 review
1 helpful vote
  • Send Message
June 24th, 2022
Verified purchase

Today is the 5th day. I checked the track again and was told that it would arrive today but with a slight delay. It's not a problem, I'll wait, it's 12 o'clock at night and nobody called me, they didn't send us an email, they didn't text me. Do you really make fun of customers? Delivery paid on 19.05.2020 with the option Next Day Delivery... I hope to be able to receive the package and then I promise that I will avoid this company. Even after the 5th day to lie to me? Are you really kidding? It bothers me that no one told me anything, I check the track on the first day it tells me that it will be delivered, the next day the day is known when it will be delivered, I wait, the 5th day that it will be delivered until the evening but with a little delay, so that at 12 at night nothing is delivered... Disgusted... Does a lawyer read my review, really can't take any legal action?

Tip for consumers:
Today is the 5th day. I checked the track again and was told that it would arrive today but with a slight delay. It's not a problem, I'll wait, it's 12 o'clock at night and nobody called me, they didn't send us an email, they didn't text me. Do you really make fun of customers? Delivery paid on 19.05.2020 with the option Next Day Delivery ... I hope to be able to receive the package and then I promise that I will avoid this company. Even after the 5th day to lie to me? Are you really kidding? It

Products used:
Today is the 5th day. I checked the track again and was told that it would arrive today but with a slight delay. It's not a problem, I'll wait, it's 12 o'clock at night and nobody called me, they didn't send us an email, they didn't text me. Do you really make fun of customers? Delivery paid on 19.05.2020 with the option Next Day Delivery ... I hope to be able to receive the package and then I promise that I will avoid this company. Even after the 5th day to lie to me? Are you really kidding? It bothers me that no one told me anything, I check the track on the first day it tells me that it will be delivered, the next day the day is known when it will be delivered, I wait, the 5th day that it will be delivered until the evening but with a little delay, so that at 12 at night nothing is delivered ..... Disgusted ... Does a lawyer read my review, really can't take any legal action?

Service
Value
Shipping
Returns
Quality
Thumbnail of user chrisd1990
GB
2 reviews
1 helpful vote
  • Send Message
May 3rd, 2023

Delivery driver didn't knock, didn't leave a card, didn't leave it with a neighbour and recorded it as delivered on the Yodel system. Tried calling the driver (NCH Tasif) as instructed via the yodel tracking page but was repeatedly hung up on. After texting them with the details I got the response "try number 131", I did and they had not received the parcel. I checked with all my close neighbours on both sides of the street, non had received my parcel. Tried contacting the driver again and was repeatedly hung up on, eventually they turned their phone off. I can only assume from this that the driver has either stolen the parcel or delivered it to an address that is well outside my neighbourhood.

Its bad enough when courier drivers blatantly don't care about what happens to the parcels they have been entrusted with and paid to deliver, but its even worse when they ignore attempts to rectify it and hang up on you repeatedly knowing full well they have caused financial loss.

Thumbnail of user rt26
GB
7 reviews
15 helpful votes
  • Send Message
January 28th, 2014

I ordered a dslr camera 2 months ago. Yodel was supposed to deliver it.
But I have never got my parcel. Or even a card.
Yodel investigated the case. The gps details shows another address and they do not have signature. So it is no proof to the delivery.
But their website still states that the package was delivered.
The seller ignores me and paypal does not give me refund because the seller has proof of the postage. (tracking number)
So basically Yodel stole 400 pounds from me and I cannot do anything about it.

Thumbnail of user savannahb90
GB
1 review
0 helpful votes
  • Send Message
November 12th, 2022

This is the absolutely worst company! The drivers lie. I got an email saying they had missed me and left a calling card in the mailbox. All lies! I was home waiting for the driver. No card in the mailbox.
I was promised they would deliver next day. Next day I get an email saying they delivered through mail slot. Total lie. The package is about 4 times the size of my mailbox so they could never have gotten it in there.
Finally they admitted to not knowing where they had delivered it.
Seller resent and replacement. Of course Yodel messed it up and claimed not to have the complete address and could not redeliver.
The Seller has now sent a second replacement, but I doubt I'll get it.
It's not the first time it happens with Yodel. I get about 50% of my deliveries from them.
Customer service is impossible to reach and chat is automated. You get the same reply from different 'people'.
I hate this company and it should be avoided at all cost.

Tip for consumers:
AVOID AT ALL COST. THIS IS THE MOST HORRIBLE COMPANY IN THE WORLD

Service
Value
Shipping
Returns
Quality
Thumbnail of user johng267
GB
3 reviews
4 helpful votes
  • Send Message
December 24th, 2015

First I am accused of signing for a parcel when I was on holiday. When I offered to prove I was away the story changed and they said the parcel was lost at the reading depot and not delivered now the driver is adamant he put it in my porch.
The sooner this outfit goes bust the better

Tip for consumers:
Use some one else, Anyone else in fact.

Service
Value
Shipping
Returns
Quality
Thumbnail of user metanett
GB
1 review
0 helpful votes
  • Send Message
April 12th, 2023

I was away on my Easter holiday. The driver just dropped off the parcel to the front of the door. He did not use even the parcel box across there and the parcel was stolen when I came back. They did not compensate.

Service
Value
Shipping
Returns
Thumbnail of user sheenaa21
GB
1 review
4 helpful votes
  • Send Message
September 8th, 2021

Complete breach of data protection. Left parcel outside unattended and called it a "safe place", of course parcels are going to get stolen, along with personal data. You will not be able to call anyone for help as the robot over the phone will just hang up on you and the online chat assistant will not help you and will tell you to call your retailer instead. Terrible service, will not ever use.

Thumbnail of user stephenb94
GB
1 review
1 helpful vote
  • Send Message
October 19th, 2015

Yodle tried to deliver my parcel on 3 occasions all pm which should have told them there was a problem. The final card said parcel returned to depot. On visiting the depot and waiting over one hour I was told the parcel could not be found. They took my phone number and said they would call when it was found and would deliver at a day and time to suit me. Then without notice they again tried to deliver pm when I was out. Attempts to telephone failed as you cannot get by their automated service but was told by the service no further deliveries would be made and the parcel would be returned to sender the next day. I again attended the depot when the parcel was at last found. Poor service

Thumbnail of user nt135
GB
1 review
0 helpful votes
  • Send Message
February 16th, 2023

If I know a company uses Yodel to deliver I will not order from them. They seem to make a point of not delivering to the right person or leaving the item in an obviously unsafe place. Everyone I talk to also thinks they are useless.

Tip for consumers:
Check the name of a supplier’s delivery company

Products used:
Kitchenware.
Wine.

Service
Value
Shipping
Returns
Quality
Thumbnail of user danieli398
GB
1 review
2 helpful votes
  • Send Message
November 11th, 2021

Tried to deliver to the wrong address (Even though my address on the package was correct). I was sat waiting for it at the front door of my flat complex after being told I was next on the app. They then refused to come back even though I told them I paid extra for quick delivery, because I'm back to work and will probably miss the package until late next week. They couldn't care less. Customer service agent kept repeating themselves and didn't actually try to help me. Even had the cheek to blame me for not being there to accept the parcel even after I told them I was waiting for it at the front door. I'll be careful where I buy things from, If I see Yodel I'll be going somewhere else. Even if it means paying more. They were that useless.

Thumbnail of user samf580
GB
1 review
1 helpful vote
  • Send Message
February 15th, 2022

Yodel claim my parcel was delivered to a mysterious man my address. There wasn't anyone in at said delivery time! They haven't provided me with photographic evidence of my front door. Not even answering my quires now! Appalling!

Service
Value
Shipping
Returns
Quality
Thumbnail of user dj549
GB
1 review
0 helpful votes
  • Send Message
October 25th, 2022

Had 2 deliveries this month from yodel … 1st one was left under my window on full view of people walking by. 2nd one was left by my front door along with the leaflet to say they'd missed me being in. There are secure areas where both parcels could have been left instead of on full display for chancers to take and then to not even post the card through the door? Don't seem to care about deliveries being safe or secure at all! Luckily I was able to see when my 1st delivery had been abandoned on my cctv cameras as it was an expensive item. If I had my way I would NEVER receive any parcels by yodel as they don't care about safe delivery of items.

Thumbnail of user paulineh26
GB
2 reviews
1 helpful vote
  • Send Message
March 24th, 2023

Yodel are claiming to have attempted delivery and left a calling card but they haven't. This is the 2nd day this week the same thing has happened. Delivery was due two days ago then again today. I placed another order with another company with delivery for that order also due today unfortunately from Yodel. One of the 2 items was delivered but I received an e-mail for the other item to say delivery was attempted but it was not!

Service
Thumbnail of user kylevandyk93
GB
1 review
2 helpful votes
  • Send Message
November 22nd, 2023

Absolutely Useless service. I bought an item from an online shop, and was emailed to say Yodel will deliver. I logged into their app to register and divert the parcel as I won't be home...I diverted it to THEIR OWN local pickup/drop off point. 3 days later still nothing there. When I phone you just chat to a robot and no help at all. And live Chat just told me the driver tried to deliver but cannot gain access to their own local pickup/drop off point that is on Yodels website. They don't phone you or update you to let you know, they not giving me the option to change address either even thought they at fault...its their own drop off point that is not working or the driver simply cannot find it. Blady useless! Now I've paid for an expensive parcel that I havnt received. Don't trust them!

Service
Value
Shipping
Returns
Quality
Thumbnail of user lille.trulte.troll
GB
1 review
0 helpful votes
  • Send Message
April 26th, 2023

Worst experience I have ever had from delivery service. They told me they had tried to deliver 3 times. No communication with me about these attempts prior to me contacting them in their "webchat" - I had left my phone number and everything with them, no excuse to not contact. By the time I realised my parcel was late and got in contact they said they had sent it back to the seller. They lie to your face and don't bother to actually deliver the parcel. Absolutely appalling behaviour from them. They are seem to be worse than Hermes/Evri was. With Hermes your parcel was probably smashed and found somewhere obscure - but at least the delivery people would actually come. These guys just lie about having been there.

Products used:
I had bought a speaker from eBay, the seller used yodel. This is a review for Yodel. So question not quite applicable.

Service
Value
Shipping
Thumbnail of user toms2038
Illinois
1 review
4 helpful votes
  • Send Message
July 13th, 2022

Ordered flowers to be a surprise. They were scheduled to be delivered after her business was closed. So I had to call her and tell her so she would stay after. The delivery company said it was "delivered to back porch". The business is a university, it does not have a back porch. She searched everywhere even went to the neighbors and no one had it. The delivery company said "well open and investigation". Never heard from them again.

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Yodel is one of the largest delivery companies for B2B and B2C orders, serving many of the UK's leading retailers. Find out how we can help you today.

How do I know I can trust these reviews about Yodel UK?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Yodel UK?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business