Yodel UK

Absolutely hopeless.
They asked me to contact them to provide more information on my address so I've tried to call them and contact them via their web chat for over a week now and they don't answer either the phone or never have web agents available to chat. What's the point asking me to contact them when you can't! They've had my parcel for 10 days now and obviously the delivery driver couldn't be bothered to find me so gave up when my address is actually easy to find.
I can't even manage my parcel on their website to try and sort as they say that my parcel is not able to be managed, that is choose another delivery address. Such a poor organisation. Hermes, Amazon and DPD always deliver my parcels when they say they will without fuss! Sub standard company yodel for sure!

Waited in all day for the delivery by yodel of my portable tv. It was not delivered to me & even worse yodel told me it had been delivered. I contacted yodel & explained this but they eventually maintained that the parcel had been delivered to the correct address & closed the case.

One month ago the lost my parcel, the sender send this again, they came outside my building 3 times the door was open no one came to knock my door not even once, I am home everyday as I have a newborn baby. Now I was told I had to collect the parcel as they attempted the delivery 3 times. I am disgusted and shocked how they managed the situation!

Delivery date was missed and the reason the customer service gave was that delivery was not attempted! So basically the driver decided of his own accord not to do my Delivery and no one thought to update the customer, disgusted

Well yesterday i was expecting a parcel and the company left it with a neighbour which was fine but today was due to get another from the same company and hey i have to reschedule problem being i work 12 to 5 and am unable to speak to a human to ask if possible to deliver before 12 or after 5 or to get them to leave it with a neighbour and i can't get to the depot why do they leave it with a neighbour one day but not the next

The best courier logistics company in England, which lies.
I ordered a product and did not receive anything.
Then I ordered the same product again, because the first one disappeared and no one knows where.
I took time off from work to stay at home to receive the package.
I followed the tracking and there were about 4 minutes left for the package to reach me.
But it wasn't like that, he kept moving away from me.
At the moment I started to follow the car and see where it was going.
He stopped at a place near the forest, between Burnley and Accrington and moved some packages from the van into the smaller car.
I waited the next day, thinking it would come.
But it wasn't like that, Trachingul was shown to me delivered to my home.
Good people, please don't trust the Yodel company to deliver any packages.
Better deliver with EVRY, DPD, ROIAL MALE or with another company.
Drivers steal packages, be careful with which company you deliver.
Feedback

Almost every time my parcel is delivered by Yodel there is a problem. Their couriers usually do not attempt to deliver the parcels. They do not leave the cards and have the phones off.
I have been ordering the same product for 3 weeks since the courier does not come and he just that lies nobody was at home then immediately sends the package to the sender. I do not even have a chance for redelivery.
Today I waited for the 3rd time for the courier watching the driveway in front of my house. The courier did not come and lied that he could not deliver the parcel because nobody was home. No card. No bell and his phone is off.
This is the worst company in the world. No company so ignores their customers as yodel does. This useless company should be judicious liquidated!.

They had clear instructions to leave the parcel with my neighbour but they didn't. Then they said they had three delivery attemps and that i had to pick up my parcel form their depot which is 2 hours of commute. Customer service said that it will be ok to reattempt and deliver on a Saturday but guess what, they came on a Thursday and noone was at home (cause some of us indeed WORK). Ridiculous company with ridiculous customer service

Honestly every time I get a order confirmation and it say yodel because I know its not going to come in time, its going to get lost, going to be attempted to be delivered but no it just never show yodel is Honestly so questionable it sad not reliable.

Five failed attempts to deliver over five days and still not received - appalling service. They dont derve any star rating or rating should be minus stars but not permissable. About time the Company was investigated for its incredibly poor trading standards.
Order valued £350 was out for delivery on 2nd January but still not received on 7th January. Similar packages received next day with no problem. Address is correct as per Royal Mail and located easily by every other courier used. Attempts to deliver have now been made on 4 days in a row. Eight attempts via Yodel Chatline to expedite the package have all proved useless and not helpful at all. No direct contact possible with Yodel but it appears that the chatline is very remote in S. Asia by the names given. Not the first time I have had problems with Yodel Norwich Depot. My advice - AVOID YODEL like the plague.

I wrote all most 30++ emails to ceo helpdesk including all the top notch management team like Mr.Mike Hancox, Ms Samantha Holden and Mr.Andrew Peeler. However no one is of any help at all. They literally misplaced my Mango Parcel and have no clue where it is gone. My hard earned money is involved as those stuffs were purchased from Mango and also charged delivery fee. However it is about to be a month now incompetent thug YODEL never contacted me and after my reoetead chase of 30++ emails it is still without a resolution.
Mr.Mike or his team is least interested to resolve the same. Never trust YODEL as you will be in big trouble.
Regards
Hirok

My parcel was supposed to be delivered on Wednesday the 14th this month. It arrived on Tuesday at the depot and after three days is still there. I have chat with them four times and the answer is the same: there is a delay. Since my parcel arrived to the depot the tracking page shows the following: The delivery date is unavailable at this time.
This is a very bad service.
Lush is the sender but they don't care about the purchases after you pay.

Worst experience ever. My parcel just disappeared. Shows has been delivered to costumer but I haven't got it. On phone call with costumers service told me that on gps showed that driver have been on my living area but I haven't got anything and i have been at home all day..

Worst delivery service ever: LIES, LIES, LIES, all the way through.
First message out for delivery today. No delivery.

Second message, (following day at 6am) you order was delivered and signed for by yourself at 23.03. Seriously who delivers parcels at that time of night. Had to check my cameras to make sure I wasn't sleepwalking and had received it after all.

Contacted customer service following day was told it was out with delivery for that day. Never arrived.

Contacted customer services the following day, told it was being raised with Alfreton depot as a priority and it was with driver and would be delivered that day, no delivery.

A week later same message every day, raised as a priority blah blah blah. 7 days later still no parcel. LIES, LIES, AND MORE LIES. Also, don't bother ringing driver as they never answer and never reply. I suspect they may be unicorns.

Why is this company still operating?

UNBELIEVABLY AWFUL SERVICE!
My parcel was not delivered on Saturday 17th April 2021 as the driver came to my address but never attempted the delivery. Myself and my neighbours were home all day and no such attempt were made. After contacting Yodel via webchat they did nothing to rectify the issue, only offering delivery from Monday onwards. I paid a premium for faster delivery and have certainly wasted my money. Whilst on the webchat, I was told "I wish you could understand our limitations with this matter too" as far as I am concerned there are no limitations on their end... tell the driver to come back to my address and actually do their job. Before I got the chance to finish my webchat conversation, there were connection issues... my WIFI was fine. I have never received such awful service.

They are thieves! Every single one of them are conspired to steal your parcel! The driver didnt even ring my doorbell and said he "delivered" the parcel, when i asked them to produced proof they couldnt, only citing gps location as proof? Wtf? Getting in touch with them is uselessly as they are all scammers in cohorts! Getting in touch with uniqlo is also useless as they are all together in this cesspool! They are all thieves and will continue to steal from u!

They say they have attempted to deliver my parcel on three days in a row, saying that no one was in and a note was left, this is total crap, someone was in and no notes left. They said they tried to deliver at 12.04 today no one in note left, i was stood looking out onto my street at this time no one has been and again no note. The are the worst, laziest and most untruthful delivery company ever. My advice STAY CLEAR and NEVER use them.

Booked delivery with yodel through Parcel2go (also terrible). They picked up my parcel and then issued an e-mail saying it hadn't been picked up, as i hadn't been there at the pick up i immediately re-booked another as directed. Found out that it had been taken and contacted them to see where it was as it hadn't been delivered. They wouldn't talk to me as they said it was booked through another company, even though they now had my parcel. When parcel2go spoke to them they said they had to re-book a pick-up, already picked up! Nice little scam they've got going, my parcel has been stolen and i'll be reporting a theft with cctv footage of the pick-up. Dishonest cowboys!

In the space of 3 weeks I've had 4 parcels not delivered - 2 already declared lost - the rest STILL in transit two weeks later. Totally given up with Yodel and the website has been down twice in 3 days sort it out Yodel - off back to Evri - you've cost me a fortune!

I was in the house on three occasions when they arrempted to deliver. Nightmare. I then rang tracking to try and tell someone more instructions to make it easier for them only to be told that my parcel would be redelivered again. This would be fine if it hadnt had three failed attempts already

I can't explain how horrific my experience has been with this "delivery" company and I'm trying to find out how to take it further if anyone can help, I've not gone into work today as I was expecting my parcel and waited for it all day checking the tracker which is awful to use, then early evening I seen on the app the driver missed me and left me a "calling card", the only way to find out what's going on is to use the Webchat which in all honesty is useless, it's like talking to someone who is just copy and pasting random messages off a word document, the encrypted message that I could make top and tail of is that they have lost it and to take a refund off the seller or it might come 2/3 days time, who knows…. Does anyone know how to take this further or where the depots are in the midlands so I can collect as they obviously don't deliver anything looking from all the reviews

Literally do not buy from companies that use yodel anymore!

In the past year I've had 5x deliveries from yodel and had problems with 4 of them!

Why are they so bad? Why do companies still use them? How are they still in business?!?!

All the providers they have in Fulham never accept the parcel for many reasons: they do not accept parcels over the weekend or they run out if labels!