Yodel UK

I selected 2-3 day delivery on Monday 7th, therefore expecting the parcel to be delivered around Wednesday or Thursday. By Wednesday the tracking advised delivery would be on the 10th (Thursday). I continually watched to see if it was delivered but nothing. On Friday it was showing as been at the local depot and waiting for the next vehicle to be loaded. I contacted them on Friday evening and was told it would be delivered on Saturday,
All day Saturday there was no tracking update so I contacted them again and was assured it would be delivered by 9.00pm that evening. It wasn't. They don't deliver on Sunday, so on Mon 14th, there was no change to the tracking status so, for the third time, I contacted them. This time I was given a pathetic excuse that they had difficulty scanning the item so could I advise the content! What? After 40 mins I was told the best they can offer is 24-48 hour delivery. After pointing out I paid for 2-3 day delivery a week ago, I was advised it wasn't guaranteed 2-3 days. I explained I understood that but assumed that if the 2-3 day deadline couldn't be met, I should at least expect 3-5 days. As I type this, the tracking remains unchanged. I will never use Yodel again. I only used them this time because of Royal Mail issues but never again. A disgraceful excuse for a courier.

I would provide zero stars if possible. I ordered a parcel for next day delivery, item was shipped on the 19th and should have arrived by the 20th. Its now the 24th and my parcel hasn't arrived and no new information on when it would be delivered. I have spoke with 3 people on there pathetic web chat. I asked for them to send the parcel back to the sender and was given attitude and cut off, on the 3rd attempt on web chat i was told i would not be returning the parcel that i need to wait more. I had to threaten with the police and trespassing/harrasment charges if they tried to make delivery of the item. I then had to contact the sender of the item and cancel the parcel and request a refund as I now need to go and replace the Christmas presents yodel couldn't deliver on time. I have advised the sender I shall no longer be shopping with them whilst yodel is the only shipping method they offer. These guys need ofgem to come down on them like a ton of bricks. Absolutely horrendous service and nothing but false advertising and then lies if you do speak to custmer service. I will be more vigilant in future and boycott/avoid all retailers who use yodel as there only delivery option.

87RR*******A003

My parcel lives in the middleton depot now as yodel cant deliver or return or update the tracking i eould say its been stolen,that drpot in middleton is full of shop lifters 8th parcrel stolen in the past 5 months,when a parcel gets to middleton depot and fosent leave it been stolen by staff,asvthe tracking is left dormant purposley i would not use these monkeys ever again,GET MY PACKAGE SENT BACK,CORRUPT AND REPORTED TO THE CORRECT AUTHORITYS

Argos should really give this so called delivery company the BOOT. And if YODEL want to get in touch, please do. Pathetic.

There was no prior information about delivery timing. We were at home though when it arrived. The driver rang the Block buzzer for access to the 4 storey block and we confirmed the parcel was for us. He did not reply. After some time he had not appeared at the flat door so we checked from the balcony. He ignored our calling to him, went to a recycling bin and dumped something, then got back in his plain white van (he was wearing a yellow Yodel vest) and drove away.

We managed to get downstairs in time to recover the parcel that had been left, without a word, a note or anything in the public area by the open outer front door of the Block. Anyone could have taken it. Luckily, we were able to locate and recover it.

I contacted Yodel on webchat. The operative was very slow, very unhelpful and basically shrugged me off. I asked to whom I could write to complain. He replied 'Abbie'. I asked him for an email address. He gave me my email address. I pointed this out and asked for an email address of someone in his company. He did not answer. I prompted him several times asking if he was still there, why he was not answering (all very politely) and he just closed the conversation without a further word. I had been making screenshots of all the conversation (including the record of him closing the conversation without replying) and still have that saved: just as well as the option to have the conversation emailed to me did not work (I have a copy of that pop-up as well)

This is a repeat of every previous very poor service their company has given over the years. They are simply useless in terms of final delivery - it seems their weakness is their use of casual contract staff to drop off the parcels at the destination: always in private unmarked vehicles, always sloppy, always too lazy to actually make the delivery. And their webchat service is also very poor. The operatives are slow, seem uninformed and designed solely to get rid of people without giving any helpful information or taking any real action. They also, apparently, think it is OK to keep someone hanging on, not answer and then close the conversation. By my measure of customer service, that is plain rude as well as extremely unhelpful.

I have included a photo of the tracking number in case Yodel want to contact me.

If I could give 0 stars I would.
This is the worst delivery company I have ever know.
First parcel was returned to the seller, because apparently the driver was told I have moved address...! News to me, but still doesn't explain why they didn't knock my door, leave a calling card, etc - surely Yodel do not take the word of some random stranger that the driver happens to speak to on the street. Of course not...! The driver clearly was clearly trying to deliver to the wrong house but Yodel won't admit that.!
So the seller sent the parcel again - yes, unfortunately by Yodel despite me telling them what had happened.
Apparently this time they managed to deliver the parcel. I just do not know where it has been delivered or who to...!
During 6 online chats with their terrible customer service team I was told the parcel had been delivered to my home and the driver sat nav proved it. They wouldn't share the sat nav info though. Then I was told actually it was delivered to a neighbour called Khan. We have no neighbours called Khan but I still checked with all neighbours and no one had it. Then on another chat I was asked to confirm my address, I did and was told that didn't match their records. Incredibly the customer services rep then went on to say but their records proved the parcel was definitely delivered to my home. They couldn't explain how this was possible when they had just admitted the address they had on the deliver record didn't actually match mine...!
I asked for a photograph of the delivery location. After repeated asking, I was sent a photograph that they claim was where they delivered the parcel to. The photo shows a number of parcels (all of them battered and damaged) stacked up against a wall - details unclear as it is taken so close in you can not see the background. However, despite being a close up shot, the address label is blurred so you can not see if it is mine or not (I suspect not as the parcel shown is completely the wrong shape for the item I was expecting). It begs the question, how could the parcel have been handed to my neighbour (the mysterious Khan) if the photo shows several parcels left against a wall.?
Running out of answers, Yodel's response is simply that I should contact the seller.
Why anyone uses Yodel defeats me completely.

Amazing delivery service friendly driver.
And received delivery on time too.

Niekompetentni idioci … kierowca nie mógł znaleść mojego adresu przez 5 dni a na koniec idioci anulowali moje zamówienie … trzymajcie się jak najdalej z tej gownianej firmy