• Yodle

2018 CUSTOMER CHOICE AWARD

Yodle

Write a Review

Overview

Yodle has a rating of 4.0 stars from 1,688 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yodle most frequently mention customer service, small business, and web presence. Yodle ranks 2nd among Advertising sites.

  • Service
    133
  • Value
    116
  • Quality
    111
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
See all photos
How would you rate Yodle?
Top Positive Review

“Great for small business”

Sergey K.
5/1/24

My small business was struggling and I knew that I needed to do some marketing and online advertisements, which was an area pretty new to me and didn't know much or very little about it. I have done some FB ads and that's all. But I guess it was not enough. Since I had nothing more to lose I decided to ask for help from professionals. They seemed to know the business pretty well since just after a small research I found them. So they have pretty good marketing which was a good sign in the beginning. I contacted them, we scheduled an online meeting, they gathered all the information they needed about my goals and my business and in a week they came back to me with an offer. I am glad that I accepted that offer even though it looked a bit high price to pay at that time, but it started showing results immediately. Now my customer base has grown significantly. They saved my business I think and I am endlessly grateful for that. I can't recommend them enough!

Top Critical Review

“Total waste”

Ted M.
11/8/15

After 5 months of 1250 per month I received ONE lead (Giving them the benefit of a doubt for one) Yodle is really good at stringing you on for more payments. Every time we called customer service they found something that should be changed to fix the problem. DON'T waste your money. There are legitimate companies out there that will yield results. Clay Blakemore finally called and made more empty promises.

Reviews (1,688)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (258) phone number (39) business owner (57) sales rep (36) web presence (30) sales person (18) domain name (12) sales pitch (24)
Thumbnail of user denisep15
Virginia
1 review
1 helpful vote
  • Send Message
August 1st, 2014

Emily B. At Yodle is the best of the best. She spends the time I need get answers to all my questions and works with me to get our website personalized to our satisfaction. She has a handle on the promotions that work and don't work within our field and gives solid marketing advice. Thank you, Emily!

Denise P.

Thumbnail of user heneryp9
Texas
1 review
7 helpful votes
  • Send Message
December 20th, 2016

Didn't want to sign up but gave me a big discount to try. Can't imagine if I would have paid full price. These thiefs don't care about small businesses and suck at communicating with the owners and managers. Don't make the mistake I made with my A/C business and sign up for any services with this thieves and liars.

Thumbnail of user timh42
Executive S. – Yodle Rep

Henery,

We're really disappointed to hear that you felt we didn't communicate to you appropriately. I'd be happy to see if I can resolve any issues, feel free to direct message me with your account details and I'll take a look!

-Mike

Thumbnail of user matthewu3
Illinois
1 review
1 helpful vote
  • Send Message
November 18th, 2014
Verified purchase

So far so good! In 3 weeks time they have made my business visible on Google. My company is now listed 30 times on first pages in a relevant search for services my business offers. I was skeptical at first, but if they can do this in 3 weeks, what will they be able to accomplish in 3 months?

Thumbnail of user patrickb96
Illinois
1 review
2 helpful votes
  • Send Message
August 26th, 2016

Total waste of money! No contacts in 6 months... They had everything set up for the commercial side of real estate and we do residential. They said since less people have commercial in their optimization, we would have a better chance showing up. Since we don't do commercial that is useless. They promised us over 100 Contacts in six months, we got none.

Thumbnail of user ginab43
Gina B. – Yodle Rep

Hi Patrick - Thank you for taking the time to share your feedback and I'm sorry to hear you didn't find success with our product. I'm particularly disappointed to hear there was a disconnect between what was promised on the sales call and the service you received. If you want to share additional details, please don't hesitate to reach out to me at 646-768-3690. Best, GB.

Thumbnail of user garym54
Texas
1 review
6 helpful votes
  • Send Message
December 29th, 2013

When I was first contacted by salesman I was told there was a specific no. Of people in my area that were looking for my services. I have had my company with Yodle for 90+ days and only one lead for service but four calls with people wanting a job.No return for amount of money I have spent and hard to cancel contract.

Thumbnail of user radleym3
Radley M. – Yodle Rep

Hi Gary,

I'm with Yodle and am reaching out with the hope of finding out more about what happened during your time with us. Yodle always aims to provide the very best results and service to our clients, and it sounds like we didn't meet expectations in this case.

If you have a spare minute, do you mind contacting me at either rmoss@yodle.com or 212-542-5449?

Best,

Radley Moss
Director of Corporate Communications, Yodle

Thumbnail of user royb37
Missouri
1 review
1 helpful vote
  • Send Message
March 27th, 2015
Verified purchase

I get calls all the time stating "we have discovered that your Google listing needs to be updated, blah blah," so today I pushed #1 on my phone to talk to someone. I got the company name, their name and phone number "in case I need to call them back." Then I asked him how they found out out my listing is "outdated". I said "I am with Yoddle, and they keep up with all that." The guy said "they are behind. Yoddle is using last year's platform and Google has moved to a new platform, blah blah." Then he directed me to a website and as I was challenging him he hung up. I called your customer service and made another friend! I found a spelling mistake on my home page and it was fixed right away. Thanks. Hope to get my picture in to you soon.

Thumbnail of user alana118
California
1 review
0 helpful votes
  • Send Message
November 10th, 2015
Verified purchase

After having a few bad experiences with lead generating companies, I was very hesitant to commit to yodle. But, Carly was very patient, understanding and without guaranteeing me vast amounts of income, she made me feel comfortable and unpressured about building my listing and I'm looking forward to great things happening with my company. Thanks yodle:-)

Thumbnail of user antong17
California
1 review
1 helpful vote
  • Send Message
April 16th, 2015
Verified purchase

I have been working with the Yodle platform for the last two weeks and I love it. The platform is well-thought, quite comprehensive, easy to use with a friendly interface (dashboard). They were able to place my landing webpage high up on Google Search and a host of other search engines although this is a very short period. I received six calls and this is just in the first two weeks.

The customer service and marketing consultants genuinely care about the success of my business and they are very knowledgeable, professional and courteous. They will answer your questions and explain the ever growing features of their platform to help you market your business and receive quality leads.

I recommend the Yodle platform to all businesses that need competent marketing in the 21st century.

Service
Value
Quality
Thumbnail of user bradfordc11
Florida
1 review
6 helpful votes
  • Send Message
June 9th, 2014

One of the worst services out there. I was cold called like th rest of the people on the site. I am an attorney. They promise you the world new clients new leads and what you get are totally moronic calls, sometimes on things you dont even do at your firm. On top of that I got at least 10-20 solicitations for other services via email and phone. Other companies see what a sucker you are and then also start to call and email you based on the Yodle site... horrible horrible. I made a complaint to the Attorney General because I see a pattern of promises not met.

Thumbnail of user radleym3
Radley M. – Yodle Rep

Hi Bradford,

I’m Radley Moss, Yodle’s Director of Corporate Communications. I’m sorry to hear that you didn’t have a good experience during your time as a Yodle client. I was particularly disappointed to read your review because we work with several thousand lawyers, many of whom are having significant success with us. When you have a moment would you mind contacting me at either rmoss@yodle.com or 212-542-5449? I’d like to get some more details from you so I can get your feedback in front of the right people.

Thanks,

Radley

Thumbnail of user johna395
Nevada
1 review
4 helpful votes
  • Send Message
July 17th, 2015
Verified purchase

I have worked with many marketing companies in the past with very little success. Yodle has surpassed above all others in delivering a knowledgeable staff that is very helpful and always ready to answer all your questions. They become part of your business team working hard on your behalf. Yodels marketing system brings all of e-mail and internet marking into a great automated system that is easy to use. This is a company that delivers on their promises, this is a nice change.

Thumbnail of user carolf9
Minnesota
1 review
2 helpful votes
  • Send Message
June 20th, 2013

I own a cleaning service company and have only been with Yodle for a little over 2 months now. In that time I have already received many phone calls and acquired 3 new clients and I have also gotten 2 one-time specialty cleaning jobs. For the short time that I have been with Yodle I have been extremely impressed with the results I have received. Having business come my way this fast, after my business had been stagnant for so long is amazing to me. Signing on with Yodle has more than paid for itself already.

Thumbnail of user christinem44
Delaware
1 review
3 helpful votes
  • Send Message
April 24th, 2015
Verified purchase

We have been with Yodle for 9 days, and its my experience that the platform is very easy to use. I am excited to see what the future holds with Yodle, and to be able to convince my partner that this is a great invest. Every representative I have spoken with thus far has been helpful and have answered all questions.

Looking forward to a great relationship with YODLE.

Thumbnail of user altas1
Oklahoma
1 review
1 helpful vote
  • Send Message
March 2nd, 2015
Verified purchase

After over three weeks of frustration, Jaime has thoroughly explained the process to me. I wish I knew then what I know now I would not have timed the change over at such a critical time in my business - Valentine.
He patiently listened to my needs and has tried to accommodate my requests. For example his changing the blue color of the new website to rust/terracotta to more closely reflect my business colors was great. Now, thanks to Jaime the new website is beginning to have a better representation of my business.
Jaime has not only redeemed my website but has also strengthened my faith in Yodle! Thank you Jaime.

Service
Thumbnail of user jang20
Texas
1 review
1 helpful vote
  • Send Message
December 18th, 2013

We signed up with Yodle to see how this SEO company would rate verses others we were doing business with. What we found out immediately it started producing phone calls for our business. We are very happy with Yodle and recommend it to any business wanting to advertise in the mobile world.

Thumbnail of user loucretiah
Georgia
1 review
3 helpful votes
  • Send Message
November 12th, 2013

I was going to start with them paid my 100 to hold it then my wife n I had some things to come up in with changed our mind that was more then 5 weeks ago n we still have not got the 100 dollars back yet

Thumbnail of user scottb49
Pennsylvania
1 review
4 helpful votes
  • Send Message
March 1st, 2013

After getting no results for four months tried to quit, was offer a free month, then charged for a month. Tried to quit once more and was told I would get a refund, well that didn't happen. Had to dispute the charge with my credit card company.

Thumbnail of user amberm77
Ohio
1 review
0 helpful votes
  • Send Message
September 29th, 2016
Verified purchase

I spoke with Bonnie for almost an hour going thru tips to help increase our site views and leads. She was very informative, presented me with facts and tips I did not know before talking to her and took her time to make sure I understood everything.

Service
Thumbnail of user sandram87
Washington
1 review
0 helpful votes
  • Send Message
January 19th, 2016
Verified purchase

Michele was patient, understanding and willing to go the extra mile to ensure my complete understanding and satisfaction.

I felt delighted when we ended the conversation, believing that the changes we made will take my experience with Yodle to new heights. I feel respect for how knowledgeable and prepared Michele was to deal with my concerns. I am appreciative for the attention that she gave me, maximizing my experience in the shortest amount of time possible.

Thumbnail of user charlesd79
Georgia
1 review
0 helpful votes
  • Send Message
January 1st, 2016
Verified purchase

As a new customer I am impressed with the simplicity of using the yodle dashboard. Everyone I have spoken with has been helpful and generally interested and the growth of my business. I look forward to seeing how far are yodle will take me in the future

Thumbnail of user jeffreyh38
New York
1 review
0 helpful votes
  • Send Message
December 23rd, 2015
Verified purchase

When I first got a call from yodle I was pretty anxious about joining as many young new business owners are. The second call said it all! We talked for over an hour about how yodle operates and how much they can help me. The representative was very knowledgeable about any question I asked and had an answer almost immediately, if not they would get the answer within a few moments. They also helped me with their price which was a huge selling point to me. Since then, they have held their promise to help me get more calls and prospects for my business. The yodle team is very knowledgable about their product and will help coach you through everything to help make you, the business owner, more successful. I am very humble for everything yodle has helped me to achieve and recommend them to any young small business owners I come into contact with.

Thumbnail of user buckh21
Utah
1 review
11 helpful votes
  • Send Message
October 19th, 2016

Our company decided to change administrators and leave Yodle. We had a new site built and when we went to retrieve OUR 5 star reviews on Google Maps, we found out that they were missing. We called Yodle and Sarah, said that they did not do that. We then called Google and after an hour of research, they told us that yes, Yodle did delete your reviews. Why they would do that was unbelievable. We worked so hard to get those 20 five star reviews. No one in our town has that many. Now, it's like starting our company all over again. No one sees us on Google Maps and no phone calls for 2 weeks! It is obvious that all they care about is the money or they wouldn't have did what they did to us. At least a phone call or email asking us. We already paid them money to give us the domain and files. It doesn't take much thought to realize that reviews are very important!

Thumbnail of user greggp3
Washington
1 review
1 helpful vote
  • Send Message
March 1st, 2015
Verified purchase

When calling the customer service department, the representatives are knowledgeable and helpful when getting our questions answered. At times, they are offering suggestions when we are in need of help too. Thanks for your support.

Thumbnail of user randyw55
India
1 review
12 helpful votes
  • Send Message
September 19th, 2017

I had used them for over 2 years paying $200 a month as suggested to my by their sales guy. They provided me with a domain name that I chose for my company's name and setup a website but since them I've been just waiting to get any calls from the customers who are looking for my services. Then I came to know about a similar service Advanton and they gave me a new domain, a new website and the marketing that's really working for me now and it's all free. I am back into business that seemed all lost. I couldn't ask for more. What I had lost with Yodle, I had recovered in just 3 months and a long long way to go.

Thumbnail of user jasonc153
California
1 review
4 helpful votes
  • Send Message
November 1st, 2016

The girl I spoke to was arrogant, obnoxious, and clearly must have been the CEO of Yodle, because she was apparently all that and a bag of chips. I was already sold on this company, I needed someone to help me sign the deal, and all she did was help me see that I was WAY better off with this company not representing my best interests. There are far too many companies out there offering this type of service to settle for Yodle. I wish she would have helped me care enough to know her name, because Id have the company know who she is in a heart beat. If she was removed, there revenue would probably double by years end. She literally unsold the Sale! How is that even possible? I own a carpet cleaning company in Santa Rosa Ca. And I was on the phone with her for 15 minutes around 3pm on 11/1/2016. Unbelievable!

Thumbnail of user timh42
Executive S. – Yodle Rep

Dear Jason,

I'm sorry you had a poor experience with this sales agent. We'll use the information provided to investigate and prevent others from having the same experience.

Please feel free to reach out to me directly if you have any further concerns or feedback.

-Mike

Thumbnail of user fredm72
Florida
1 review
17 helpful votes
  • Send Message
January 20th, 2017

First of all they tell you one thing on the call and another in the contract, which makes it hard to cancel service. I was told that I could cancel anytime with no additional charges, but now I'm told that the contract states that their is a cancellation fee,

The major issue that I discovered is that they want you to pay for service for at least 3 months (although they try to sell you on six months) before you see any results. WTF! Why not charge you when the results pour in?

I'll let my AMEX card deal with them. AMEX has always come through for me.

Thumbnail of user timh42
Executive S. – Yodle Rep

Hey Fred,

Sorry there was some sort of misunderstanding around the contract terms of the product you purchased, would you mind sending me some additional details about your account so that I can see what went wrong?

-Mike

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Yodle helps local businesses to find and keep their customers simply and profitably. Yodle delivers a comprehensive platform that makes online marketing easy, affordable, and transparent for its 50,000+ local business clients. Yodle’s flagship product, Marketing Essentials™, includes a comprehensive desktop, mobile, web and social presence, reviews and offer management, and email campaign automation. Marketing Essentials can be supplemented with Yodle Ads, Yodle’s proprietary and optimized paid search technology.

Yodle has offices in New York, Atlanta, Austin, Charlotte and Scottsdale. Yodle is ranked #9 on the 2014 Forbes list of America’s Most Promising Companies and has won multiple awards for its business growth, job creation, technology innovation, and workplace and culture.

For more information visit www.yodle.com or call us at 877-276-5104.

Company Representative

Thumbnail of user radleym3
Radley M.

How do I know I can trust these reviews about Yodle?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Yodle?