• Yodle

2018 CUSTOMER CHOICE AWARD

Yodle

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Overview

Yodle has a rating of 4.0 stars from 1,688 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yodle most frequently mention customer service, small business, and web presence. Yodle ranks 2nd among Advertising sites.

  • Service
    133
  • Value
    116
  • Quality
    111
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
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How would you rate Yodle?
Top Positive Review

“Great for small business”

Sergey K.
5/1/24

My small business was struggling and I knew that I needed to do some marketing and online advertisements, which was an area pretty new to me and didn't know much or very little about it. I have done some FB ads and that's all. But I guess it was not enough. Since I had nothing more to lose I decided to ask for help from professionals. They seemed to know the business pretty well since just after a small research I found them. So they have pretty good marketing which was a good sign in the beginning. I contacted them, we scheduled an online meeting, they gathered all the information they needed about my goals and my business and in a week they came back to me with an offer. I am glad that I accepted that offer even though it looked a bit high price to pay at that time, but it started showing results immediately. Now my customer base has grown significantly. They saved my business I think and I am endlessly grateful for that. I can't recommend them enough!

Top Critical Review

“Total waste”

Ted M.
11/8/15

After 5 months of 1250 per month I received ONE lead (Giving them the benefit of a doubt for one) Yodle is really good at stringing you on for more payments. Every time we called customer service they found something that should be changed to fix the problem. DON'T waste your money. There are legitimate companies out there that will yield results. Clay Blakemore finally called and made more empty promises.

Reviews (1,688)

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Reviews that mention popular keywords

customer service (258) phone number (39) business owner (57) sales rep (36) web presence (30) sales person (18) domain name (12) sales pitch (24)
Thumbnail of user christ12
New Jersey
1 review
6 helpful votes
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February 11th, 2009

They get you on the cost per click mark-up - Sounded too good to be true - custom this and that (although no flash) for website, only in for a couple of grand, and then the budget gets consumed by cost per clicks at multiples of what we used to pay when we managed the campaigns directly with AdWord and Yahoo Search etc.

You get what you pay for...

Thumbnail of user helenes1
Arizona
2 reviews
2 helpful votes
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October 30th, 2014
Verified purchase

I worked with Felicia who was familiar with using a Mac. Working with folks who aren't Mac familiar can be a real challenge, from both sides. This was the opposite experience.
I am SO pleased with the work we did together. She made it really easy for me to learn and do my part in the set up process; she did it with patience, humor and tangible good will.

Service
Value
Quality
Thumbnail of user frankl252
Virginia
1 review
0 helpful votes
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February 26th, 2015
Verified purchase

My name is Frank Lujan with Lujan & Sons Construction, and working with Yodle has been great. Godless has provided good customer service, and the staff is very helpful and polite. I would highly recommend this company.

Thumbnail of user eliseos11
Illinois
1 review
0 helpful votes
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July 9th, 2015
Verified purchase

Here at Windy City Drywall Inc, we are very excited to start with Yodle. The customer service was incredible and friendly. The features seem so easy to use, we are excited to try this and help us aim for success!

Thumbnail of user stever58
California
1 review
1 helpful vote
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October 29th, 2014
Verified purchase

I’ve had good results with Yodle overall. The customer service team always takes care of me when I call. I don’t have to do work to find customers anymore. Yodle does it all so I don’t need any other marketing. I’m able to upload pictures from my dashboard and get reviews from my customers. My site is beautiful and I’m able to customize it to suit different areas of my business.

Thumbnail of user gilbertog3
Georgia
1 review
1 helpful vote
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April 23rd, 2015
Verified purchase

It only seemed to take 30 minutes or so, and I feel empowered to create a fanatastic online presence. With the help and guidance of Mr Steven Grousnick, I realize the tools I need are at my fingertips, literally. Thank you so much for the walk-thru, and I'm sure I will be utilizing my on line marketing tools to the utmost.
Amazing tools for a wannabe success story.

Thumbnail of user estak
Texas
1 review
2 helpful votes
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October 16th, 2013

I have been working with Yodle for 3 years now. It initially was more than I was wanting to spend but it has been well worth it. As soon as I started having them help me I saw improvement in my web presense immediately. I have been working with Kyle and he is always helpful and explains things to me so that I can understand it. He is quickly responsive to all of my questions. Their site is easy to follow and I am very pleased with my time with this company.

Thumbnail of user michaelb110
Kentucky
1 review
2 helpful votes
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July 1st, 2013

I know I’m getting calls through Yodle because when I pick up the phone it tells me exactly that. I know the mobile website is working because I can see the activity and I know that people are searching for me. What I like most is showing up on the first page of Google.

Thumbnail of user jefff30
California
3 reviews
3 helpful votes
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December 19th, 2014

I had signed up for this service, after a sales call. A day later I decided not to proceed, before I signed the agreement, but they HAD charged me. I was contacted by a very polite manager (Linzi), she spoke to me about my concerns, then agreed to refund the original charges and cancel. I was impressed how professional she was about this. Yodle is a top SEO compnay and I think they will be great fit for some business.

Thumbnail of user blakeg9
Georgia
1 review
0 helpful votes
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February 23rd, 2015
Verified purchase

I called in to talk about some ad services that Yodle was helping my company with. I didn't think the Google ad words were working well. Never the less i was ready to cancel service with Google ad words. Then I had the pleasure to meet Travis Dube. He looked at my account with Google and recommended some new service to help my company with getting more leads. He helped me save money and get more leads at the same time! As well as offered a free service for answering all my incoming calls though the service. Travis went over and beyond helping my company out and I have so many calls coming though now! Wonderful company great services. Highly recommend!

Thumbnail of user davidl162
Pennsylvania
1 review
0 helpful votes
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January 30th, 2015
Verified purchase

All aspects of the campaign were clearly presented and my questions were answered. All timelines thus far have been met and I am, two days in, satisfied with the campaign. The customer service is wonderful, and I look forward to a long relationship with Yodle

Thumbnail of user yasminem1
Colorado
1 review
0 helpful votes
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December 10th, 2014
Verified purchase

Candace Carbone was wonderful to work with. I am not good on the computer, and her patience was amazing. I cannot believe her unbelievable kindness as she continued to work with me while I would imagine anybody else would have their eyes rolling back and their tongues hanging out. She was great

Thumbnail of user jamesc314
Texas
1 review
0 helpful votes
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May 6th, 2016
Verified purchase

Laura, another excellent marketing person called this morning to take me through additional parts of the site I am slowly, but surely putting together. She was knowledgeable, patient and very helpful in continuing my new journey with Yodle.

Thumbnail of user edwardb63
Illinois
2 reviews
1 helpful vote
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April 13th, 2015
Verified purchase

The platform provided by Yodle is the most efficient and best serviced I have ever dealt with. My representative, Steven Grousnick, has been very patient and supportive in the creation of my website presentation. He has also suggested innovative modes for the promotion of my business. But, most importantly is the continued support of my platform. Bravo Yodle.

Thumbnail of user robertb136
Delaware
1 review
1 helpful vote
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July 1st, 2014

I've noticed a significant increase in requests for proposals from potential clients since contracting with yodel.com. Their customer service has been proactive about making sure I get the most value out of my subscription.

Thumbnail of user briang11
Louisiana
1 review
4 helpful votes
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July 12th, 2012

Rip off. Signed a three month trial contract, paid almost $3,000, and cancelled, BUT Yodle charged my credit card anyway. Ridiculous. They will steal your money. Worst advertising decision I ever made.

Thumbnail of user robertg101
New York
1 review
2 helpful votes
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March 27th, 2015
Verified purchase

We as a Yodle client could be happier with the way things are going, the people are great but the limitations and lack of clarify are frustrating. We understand why there are limitations and generalizations on adversites for the sake of standardizing for increased efficiencies/ranking, but it stifles companies that take great care of their presence.

Thumbnail of user karad16
Canada
10 reviews
13 helpful votes
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June 24th, 2017

I received a cold call from a sales representative (Matthew) and he was rude right from the beginning. He said the "presentation" would take 20 minutes - it took over an hour. I had to leave because a client arrived and he still tried to keep the conversation going (and therefore keep me from actual business). When we set up a date and time to finish the call, he didn't call as planned but called at the end of the day. When I told him I didn't have time to talk because I was in the middle of work he hung up on me. :O His E-mail address never worked so I couldn't even get ahold of him for follow-up questions from the initial phone call. He did not treat me with any kind of respect throughout the process. He was combative in all of our correspondence.

Thumbnail of user timh42
Executive S. – Yodle Rep

Hey Kara, this is not the sales experience we hope to provide, and apologize for your frustrations. Would you mind messaging us directly with your account info, so that we can investigate further?^MB

Thumbnail of user sofiaw1
Colorado
1 review
4 helpful votes
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December 13th, 2013

Complete FRAUD. The salesperson will tell you anything to get you to sign up and pay them. As soon I paid they demonstrated nothing but utter incompetance. I paid $3K and when it became obvious their scheme was a bait & switch, I requested to cancel via phone, email & letter and they refused, saying that I paid and they would not refund anything. I literally feel like they have stolen my money. They did not provide even 1 valid lead in months - all i got was tons of wrong numbers all day and people looking for different services than my company offers. Let me repeat, not even 1 lead from someone looking for the service my company provides.

RUN, dont walk from these frauds and theives or sign up at your own peril.

Thumbnail of user radleym3
Radley M. – Yodle Rep

Sofia - my name is Radley Moss. I'm Director of Corporate Communications at Yodle. Our company is committed to providing the best possible service and results to our customers, so I'm really sorry and disappointed to read about your experience with us. If you have a few spare minutes, do you mind contacting me at rmoss@yodle.com or 212-542-5449? I'd like to find out more about what happened so that I can follow up with the appropriate people here at Yodle. Thank you.

Thumbnail of user zoilai
District of Columbia
1 review
1 helpful vote
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March 18th, 2014

Yodle exceeded our expectations! In hopes to grow our plumbing business in Houston, we gave Yodle a try. Our sales rep, Robert C., explained EVERYTHING about Yodle and how together our business would grow. In the first month, the leads came in and the phone rang... brining in tracked revenue of $4,000 over our forecast for the month. Our second month was even better!

We trust and believe in Yodle so much that we are now on our second business venture and turned to Yodle for our marketing. In our first three weeks thus far, we have had over 200 web visits. Exposure is everything to a start-up! If you're considering Yodle, we highly recommend them!

Thumbnail of user garyh44
New York
1 review
2 helpful votes
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August 18th, 2013

Yodle is an incredible company, Kyle Zaffin my rep is FANTASTIC. Always responds to emails, calls. Immediately. Addresses any issues questions concerns on the spot.
I receive many many calls from their efforts. I am with them for pay per click for years with two sites and I am adding organic as well.

I have been a dentist for thirty years and after having several seo companies before Yodle existed, I am transferring all my business to Kyle and Ben Rubenstien the owner who first signed me up years ago. These guys are trust worthy, they do more then they say. As I do as a Dentist. Customer service is beyond expectations.

I recommend Yodle for all your business, unconditionally.

Dr. Gary Herskovits DDS.

Thumbnail of user brendank5
Virginia
1 review
0 helpful votes
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February 18th, 2016
Verified purchase

For a small company starting in the HVAC industry, yodel has educated us into making successful website for our company. Heating and Air Man of VA.
Has been a giant leap in investment, but the return on investment is promising.

Thumbnail of user carriew13
Texas
1 review
5 helpful votes
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December 6th, 2012

Andrew called our office in Austin- or should i say harassed our office. He called several times and had the worst customer service I have ever experienced. EVER. He reminded me of a very old, very cranky, very mean used car salesman. And not just any car salesman, one who hasn't been laid in a VERY long time. And after seeing his approach, I can see exactly why. He was overly aggressive, and I was not even sure what company he represented or who he was. I explained to him our office was a referral only/word of mouth type doctors office. He just kept going. He would not stop talking. I have never negatively reviewed anyone or company, but after this phone call he lift a bitter taste in my mouth. I dislike him and I therefore dislike Yodle. You should fire him immediately, unless this is the type of slimeball you like representing you. GET A LIFE AND LEAVE US ALONE. STOP CALLING ANDREW!

Thumbnail of user lisan19
New Jersey
1 review
3 helpful votes
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August 29th, 2013

I was not happy with my experience with Yodle. After receiving an unsolicited call on my business line, the voicemail left was very very misleading. The gentleman failed to introduce himself as a marketer and instead misrepresented himself as someone who was calling to see if I was accepting a certain kind of patient. This made it sound like he was calling from the community trying to connect people with medical services. I do not like this kind of foot in the door sales technique. When I called back, before I knew it I was scheduled for a call later on in the day. Again, all I got was fast talking and pressure with no questions to me about whether I was actually interested. I cancelled the call, because honesty is very important to me. When I read the negative online reviews on this site, I realized that I was in a situation I didn't want to be in. I do not like high pressure sales and I certainly do not like slick sales pitches. This is not what I want for my small business.

Thumbnail of user kevinb67
New York
1 review
2 helpful votes
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August 26th, 2013

With other marketing agents I couldn’t tell you if I was getting anything directly from them. With yodle, I really know my results. I know when a yodle lead is turning into work. I’ve seen consistent results- averaging 15-20 calls a month.

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From the business

Yodle helps local businesses to find and keep their customers simply and profitably. Yodle delivers a comprehensive platform that makes online marketing easy, affordable, and transparent for its 50,000+ local business clients. Yodle’s flagship product, Marketing Essentials™, includes a comprehensive desktop, mobile, web and social presence, reviews and offer management, and email campaign automation. Marketing Essentials can be supplemented with Yodle Ads, Yodle’s proprietary and optimized paid search technology.

Yodle has offices in New York, Atlanta, Austin, Charlotte and Scottsdale. Yodle is ranked #9 on the 2014 Forbes list of America’s Most Promising Companies and has won multiple awards for its business growth, job creation, technology innovation, and workplace and culture.

For more information visit www.yodle.com or call us at 877-276-5104.

Company Representative

Thumbnail of user radleym3
Radley M.

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