• Yodle

2018 CUSTOMER CHOICE AWARD

Yodle

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Overview

Yodle has a rating of 4.0 stars from 1,688 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yodle most frequently mention customer service, small business, and web presence. Yodle ranks 2nd among Advertising sites.

  • Service
    133
  • Value
    116
  • Quality
    111
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
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How would you rate Yodle?
Top Positive Review

“Great for small business”

Sergey K.
5/1/24

My small business was struggling and I knew that I needed to do some marketing and online advertisements, which was an area pretty new to me and didn't know much or very little about it. I have done some FB ads and that's all. But I guess it was not enough. Since I had nothing more to lose I decided to ask for help from professionals. They seemed to know the business pretty well since just after a small research I found them. So they have pretty good marketing which was a good sign in the beginning. I contacted them, we scheduled an online meeting, they gathered all the information they needed about my goals and my business and in a week they came back to me with an offer. I am glad that I accepted that offer even though it looked a bit high price to pay at that time, but it started showing results immediately. Now my customer base has grown significantly. They saved my business I think and I am endlessly grateful for that. I can't recommend them enough!

Top Critical Review

“Total waste”

Ted M.
11/8/15

After 5 months of 1250 per month I received ONE lead (Giving them the benefit of a doubt for one) Yodle is really good at stringing you on for more payments. Every time we called customer service they found something that should be changed to fix the problem. DON'T waste your money. There are legitimate companies out there that will yield results. Clay Blakemore finally called and made more empty promises.

Reviews (1,688)

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Reviews that mention popular keywords

customer service (258) phone number (39) business owner (57) sales rep (36) web presence (30) sales person (18) domain name (12) sales pitch (24)
Thumbnail of user doram13
Nevada
1 review
2 helpful votes
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August 21st, 2013

My business has been busier since we signed up with yodle. We have more customers and more emails coming in. And my consultant is always there to help us. She does everything we ask right away. I can definitely say I really enjoy the prompt customer service!

Thumbnail of user ashleyp24
Washington
1 review
4 helpful votes
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January 30th, 2014

I would never work with this company, getting rude sales calls is not how to get business! Being a Tax firm we do not take sales calls from Jan-April (common sense if you ask me). I received a rude comment in return and was hung up on.

Thumbnail of user radleym3
Radley M. – Yodle Rep

Ashley - I'm Radley Moss, Yodle's Director of Corporate Communications. If you have a spare minute would you mind contacting me at either rmoss@yodle.com or 212-542-5449 to let me know who you spoke to? We expect all our employees to be professional and polite. I'm sorry that didn't happen in this case. We will look into what happened if you're able to tell me who called you. Thank you.

Thumbnail of user mitchc10
Pennsylvania
1 review
2 helpful votes
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November 19th, 2013

I have been working with Alina at Yodle for almost 2 years. My call volume has increased. I like having a tracking number so I can see how the lead came in. Calls to Yodle are returned promptly and any changes to my site are done immediately.

Thumbnail of user yaral
California
1 review
1 helpful vote
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December 22nd, 2013

My experience with Yodle has been excellent.
It's very difficult to find a company that will be clear and honest
About the online advertisement.
They have been a great help with our website.
They manage every aspect very well.
I would highly recommend them to start promoting your business online.
After the first year that you pay for the website, you are in charge of what you can
Afford to pay on a monthly budget and they also tell you about
How much you need to spend. My representative Kerry is always on top
Of everything.

Thumbnail of user jong45
Utah
1 review
0 helpful votes
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May 15th, 2015
Verified purchase

I have finally found a Great internet marketing tool. Talk about user experience... This has been great, we now have a presence on the major search engines. The customer service team is wonderful. They take the time to walk you step by step through the process of learning their website and how to get the most out of it. Thank you Yodle, and especially Bonnie my customer care representative.

Thumbnail of user michelej23
North Carolina
1 review
10 helpful votes
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July 20th, 2017

I had a 6 month contract, way too expensive for very little return. I asked rep 1 week before 6 month contract end, what actual date was so I can move on to another company and not worry about paying them anymore. She verified date was next week, then billed me another month "because I didn't say the word CANCEL". Horrible customer service.

Thumbnail of user timh42
Executive S. – Yodle Rep

Hey Michele - please private message us about your experience and we'll try to help^MB

Thumbnail of user jessicab56
Texas
1 review
6 helpful votes
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September 3rd, 2014

We have used Yodle since 2009 with nothing but great success! They are easy to work with and respond very quickly to my requests! I highly recommend them if you are looking for a new and updated website!

Service
Value
Quality
Thumbnail of user kellys53
Washington
1 review
2 helpful votes
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November 20th, 2013

I am a business consultant for the cosmetic surgery, plastic surgery and med spa industry. We get consistently great results from working with Kyle and Dan at Yodle. This has been very valuable for me and my clients.

Thumbnail of user andys106
Kansas
1 review
25 helpful votes
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August 20th, 2016

They put hard sell on and don't delivery any leads! All sales and no substance! Literally delivered no help, no leads, zero sales! Hold you to 6 month contract. Signing up required on first phone call! After sales call, you are send to Caribbean tech staff that knows nothing and doesn't care! 0 rating if I could! DO Not ever use this company

Thumbnail of user ginab43
Gina B. – Yodle Rep

Hi Andy - I'm sorry to hear you didn't find success with Yodle. I'm particularly disappointed to hear there was a disconnect between what was promised on the sales call and the service you received. If you are open to sharing more details, please don't hesitate to reach out to me at 646-768-3690. Best, GB.

Thumbnail of user helenr35
North Carolina
1 review
22 helpful votes
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October 15th, 2015

Yodle made promises that they would never keep! Unbeknownst to us they would not advertise the web site we had created, instead they advertised the one they created about our company - which they requested very little information on. The website was probably the worst made website in history. Words were misspelled, it looked terrible, a monkey could have made a better website. All of this was done AFTER the contract was signed and credit card charges. And none of that was made clear or explained prior to. Don't use this company, you're better off burning your money.

Thumbnail of user jessicam132
Jessica M. – Yodle Rep

Hi, Helen - I read your review and I’m disappointed to hear you feel you were misled, that is never our intention. Our 50,000+ customers do have great success using advertsites to drive new traffic and conversion and while this was not your experience, we do take this kind of feedback very seriously. If you have a minute, I would like to hear more about your experience so I can help resolve these issues – could you reach out to me? Jessica.mcginn@yodle.com or 646-753-6362.

Thumbnail of user carenj
Nevada
1 review
2 helpful votes
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April 13th, 2015
Verified purchase

I was having a tough time uploading my over 800 contacts from my e-mail to my Yodle account. I tried the direct routes on Yodle's help page to no avail, and before giving up, I e-mailed customer care asking for a call. Within an hour, Jordan Sanchez was on the phone walking me through the process. When he and I got the same outcome, he quickly conferred with an IT colleague and they solved the problem! Kind, empathetic, calm and rational customer care made me happy that I chose Yodle. I'll call customer care again without hesitation!

Service
Value
Quality
Thumbnail of user mazm5
GB
1 review
12 helpful votes
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January 15th, 2018

This is not so much a complaint against Yodel but a complaint against their delivery drivers.

One particular driver is bad mannered, argumentative & lazy.
He refuses to deliver items to residents accomodation expecting to dump them at our concierge office.

Then he storms off when he's told he has to deliver it. I've complained to his manager but it's clear that they find it unimportant hence his continual unacceptable behaviour.

Thumbnail of user erniel11
Utah
1 review
0 helpful votes
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February 26th, 2015
Verified purchase

Javier at Yodle helped us tremendously. I can not say enough about the quality of customer service Yodle provides. Their agents are knowledgeable, trained in site navigation and very professional. I have spoken to a different person every time I have called and each one has added their own professional touch to what they bring to the table while demonstrating extensive navigational and knowledge skills about the Yodle site. Thanks, Ernie@ Premier Glass

Thumbnail of user waynew18
California
1 review
2 helpful votes
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August 30th, 2013

I just started a new company so I really didn’t have the money to do a lot of marketing. I pay the minimal payment-just for the yodle website-and with that little monetary value I still get results. Calls come in and it helps get my name out there. The whole system yodle has set up is really great-from the customer service to the website, and the way leads are generated. It’s all working.

Thumbnail of user michaeli9
Pennsylvania
1 review
1 helpful vote
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April 3rd, 2014

The staff at yodle provided me with all the answers i needed to start a new account with them. Within hours my site was up and running and leads started to come in within a week. I closed business from the advertising which justified paying for it. I was impressed with how knowledgeable and professional they were. Job well done! I would definitely recommend them if you're looking to establish more web presence.

Thumbnail of user jamesk80
South Carolina
1 review
16 helpful votes
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April 1st, 2015

Yodle has been a great company to work with. After trying many different SEO companies who promised us the moon and back, we tried Yodle. They provided an increase in our sales volume as we were also able to track where our calls came from and how our employees handled those phone calls. These are great managerial tools to help you focus on what areas and customers to target. This company has been a great tool to have in our advertising arsenal.

Thumbnail of user perryc17
Ohio
2 reviews
21 helpful votes
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October 16th, 2014

Just like Nemo... lost clown fish.
CoRey started off on me and despite the mediocre reading skills displayed as he worked through the obvious scripts, I was on the hook. But... I sell, therefore I am and I do not need to advertise. I've done a little as a trial but I don't really care to have unnecessary bills.

Stage 2, the rep wanted to get me in front of a computer so I could be presented with the opportunity to spend my money. He could not make it to our appointment so a super douche named Matthew called me and attempted to close a deal I told him was not gonna happen before I got a chance to investigate the program. Long story short, I flushed the douche.
Here'are proof that they must suck and can't deliver... just look at this site. They claim to do something for your business but they can't do it for themselves! Lol

Thumbnail of user jeffn16
Maryland
1 review
1 helpful vote
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December 31st, 2014
Verified purchase

Just over a month into my program and have gotten much more lead generation than could hope for. Only expect this to get better as the optimization continues. Support has been fantastic both introducing me to website and how to get the most out of it as well as follow up communication to remind me to do certain things, refresh my recollection on the many pieces of information available and to introduce me to new additions to the dashboard. Hoping this will be a long relationship.

Thumbnail of user caseyw12
Texas
1 review
2 helpful votes
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November 23rd, 2013

Since we've started with Yodle we've seen increasingly better results and better turnover with appointments with each month. We love that we can see where calls are coming from and what Yodle is actually working on for us through the dashboard. Last but not least, our rep Zach is awesome! He is prompt with returning emails and phone calls. Any questions I have he is there to answer them. If Zach doesn't here from me for a little bit he gives me a call to check on things to see how things are going. Thank you Zach for everything.

Thumbnail of user gc11
Georgia
1 review
2 helpful votes
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August 8th, 2013

We tried magazine ads and that did nothing for us. The majority of our leads come through Yodle. We’re looking to open 2 or 3 different offices around the greater Houston area and we will definitely be increasing our reach with Yodle.

Thumbnail of user justinb102
Massachusetts
2 reviews
8 helpful votes
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May 19th, 2016

I signed up with Yodle because they promised they could drive new clients to me with their service. Now it's been 7 months, and I have not a single new client from them.

They've only gotten me 11 phone calls, 4 of them from other companies trying to market me their services instead, and a bunch of dead leads (one of them wanted to sell me their old equipment). For the amount of money they're asking every month I expect better results than that.

Thumbnail of user ginab43
Gina B. – Yodle Rep

Hi Justin - I read your review and am sorry to hear you didn't find more success with us. I understand your frustration and appreciate you taking time to provide feedback. I would like to apologize if there was a disconnect between what was promised on the sales call and the service you received. If you want to share additional details, please don't hesitate to reach out to me at 646-768-3690 or gina.balistreri@yodle.com. Thanks, GB.

Thumbnail of user dm69
California
1 review
4 helpful votes
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September 17th, 2013

All the reviews that are 5 star on here are people who have joined recently and only have one review. Basically current employees of Yodle.

These guys are hacks, they buy domains and attach websites to them and charge astronomical rates to their cookie cutter sites.

Thumbnail of user radleym3
Radley M. – Yodle Rep

Hi D. M. – my name is Radley Moss, Director of Corporate Communications at Yodle. I’m not sure why you’re so convinced that Yodle employees have posted reviews on Sitejabber; that isn’t a business practice we would engage in. A large number of the customers that have left positive reviews for us on Sitejabber let us know they were going to do that. I’d be happy to provide you with the names of some of those businesses (also included in a number of their Sitejabber profiles) and their websites if you want to reach out to me at rmoss@yodle.com or 212-542-5449. I’d also be happy to address the other points that you brought up. Thank you.

Thumbnail of user rn33
Georgia
1 review
1 helpful vote
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August 8th, 2013

I’m a believer in the future of technology so I thought Yodle would be a good thing to try for my business. Many people are using their phones and tablets to find information online and I really liked how Yodle would not just use my regular website when someone uses their phone, but a mobile version of my site. It all makes sense to me.

Thumbnail of user sandya19
California
1 review
0 helpful votes
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September 9th, 2015
Verified purchase

I did not fully understand what we had signed up for. Michele walked me thru the whole details on how they will be working with us to get our business on the web to obtain new business. She was very very helpful.

Thumbnail of user sophied10
Georgia
1 review
2 helpful votes
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October 21st, 2015
Verified purchase

My job as a salon manger can be time consuming and many times completely hectic. I have 5000 things to do and no time to do it. We started using Yodle and I cannot even begin to express how happy I am to be able to have this program. I can schedule emails to go out 3 months from now and know that it will get done. Every phone call is logged and cuts down on the confusion with clients. Yodle is so easy to use and will truly change how you do business. I could not be happier. They have made my job so much easier just by using their program. Even the customer service is unparalleled. I have probably called them two dozen times and every time is better than the last. They listen to all of my concerns and answer every question. I would recommend them to any and everyone. So very happy :)

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From the business

Yodle helps local businesses to find and keep their customers simply and profitably. Yodle delivers a comprehensive platform that makes online marketing easy, affordable, and transparent for its 50,000+ local business clients. Yodle’s flagship product, Marketing Essentials™, includes a comprehensive desktop, mobile, web and social presence, reviews and offer management, and email campaign automation. Marketing Essentials can be supplemented with Yodle Ads, Yodle’s proprietary and optimized paid search technology.

Yodle has offices in New York, Atlanta, Austin, Charlotte and Scottsdale. Yodle is ranked #9 on the 2014 Forbes list of America’s Most Promising Companies and has won multiple awards for its business growth, job creation, technology innovation, and workplace and culture.

For more information visit www.yodle.com or call us at 877-276-5104.

Company Representative

Thumbnail of user radleym3
Radley M.

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