• Yodle

2018 CUSTOMER CHOICE AWARD

Yodle

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Overview

Yodle has a rating of 4.0 stars from 1,688 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yodle most frequently mention customer service, small business, and web presence. Yodle ranks 2nd among Advertising sites.

  • Service
    133
  • Value
    116
  • Quality
    111
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
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How would you rate Yodle?
Top Positive Review

“Great for small business”

Sergey K.
5/1/24

My small business was struggling and I knew that I needed to do some marketing and online advertisements, which was an area pretty new to me and didn't know much or very little about it. I have done some FB ads and that's all. But I guess it was not enough. Since I had nothing more to lose I decided to ask for help from professionals. They seemed to know the business pretty well since just after a small research I found them. So they have pretty good marketing which was a good sign in the beginning. I contacted them, we scheduled an online meeting, they gathered all the information they needed about my goals and my business and in a week they came back to me with an offer. I am glad that I accepted that offer even though it looked a bit high price to pay at that time, but it started showing results immediately. Now my customer base has grown significantly. They saved my business I think and I am endlessly grateful for that. I can't recommend them enough!

Top Critical Review

“Total waste”

Ted M.
11/8/15

After 5 months of 1250 per month I received ONE lead (Giving them the benefit of a doubt for one) Yodle is really good at stringing you on for more payments. Every time we called customer service they found something that should be changed to fix the problem. DON'T waste your money. There are legitimate companies out there that will yield results. Clay Blakemore finally called and made more empty promises.

Reviews (1,688)

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Reviews that mention popular keywords

customer service (258) phone number (39) business owner (57) sales rep (36) web presence (30) sales person (18) domain name (12) sales pitch (24)
Thumbnail of user benniec7
California
1 review
1 helpful vote
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March 7th, 2014

I enrolled for a trial 3 month contract and was delighted with the results. We got 15 contacts with two turning into clients. This is in the first two weeks of the contract. So far so good. I need two more clients to break even and after that it is gravy! I will write another review at the end of our 3 month contract. Wish me luck!

Thumbnail of user billyb60
Indiana
1 review
1 helpful vote
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December 4th, 2014
Verified purchase

Called with a couple concerns, talked to Jaime, & walked away from the phone call feeling much better. He was more than satisfactory in addressing my concerns. He was very nice, very personal, felt like I was talkin to one of my buddies.

Thumbnail of user lindae33
Kansas
1 review
2 helpful votes
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February 2nd, 2015
Verified purchase

The CSR, John, that I spoke with was very helpful and informative. He spent an hour on the phone with me to update our account to what we wanted. Yodle currently contributes about 35% of our phone leads. We have been very satisfied with their services.

Service
Value
Quality
Thumbnail of user maureenc22
New Hampshire
1 review
0 helpful votes
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April 4th, 2016
Verified purchase

I had no idea that this system was so easy to use. Bonnie walked me through all the features of the dashboard in one hour and I feel that I now have a handle on it. Just in case, she left me her number for one on one help should I fall into the weeds. A very pleasant experience and I would recommend the system to anyone,

Thumbnail of user jaimeh8
New Jersey
1 review
1 helpful vote
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December 17th, 2013

I recently joined as one of yodle marketing partners. I'am very pleased with there services, especially my marketing consultant kerry satchell she's on point with everything from phone calls to designing my website etc., i would recommend yodle to anyone who's looking to expand there business

Thumbnail of user saml7
New Jersey
1 review
6 helpful votes
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January 18th, 2011

What a waste of money! I explained to Yodle my concerns and a conference call was set up, I wanted some changes and was told to give it time (even though the changes were clearly needed). CC date and time came and went without a phone call. Next day a phone call was received with all kinds of excuses and a promise that we would talk today at 10am. 10am came and went with no phone call. I sent an email-no response. I believe (as others have commented) that these people do not care about their customers. To date there $50 average lead cost is at $246.00. I am 45 days into a 3 month "test" campaign. I need to get out now as this is now the COSTLIEST advertising program I have ever encountered. Sam L.

Thumbnail of user hollys11
Georgia
1 review
2 helpful votes
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November 20th, 2013

We have used Yodle for a number of years. Basically we see incredible ROI. Yodle gets the phone to ring and it's a huge plus to have someone monitoring our ad spend, website performance, and SEO ranking. It feels like a partnership, not just like any other vendor. This is all not to mention the huge benefit in having trackable phone numbers and recorded calls, which is a service worth having all on its own for the training and management abilities! Yodle has helped us solve business problems, stay competitive and improve our business. We couldn't be more thrilled with them.

Thumbnail of user jonb26
Georgia
1 review
4 helpful votes
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April 3rd, 2013

I am a plumbing contractor and my business partner transferred a sales rep to me that started off by saying, I can explain this to you in a minute, 15 minutes later with him talking and no questions from me, he came to the end of his script. I asked for his company website, and like all good reputable company's advised him I wanted to read some reviews about his company. I dont look at all the bad reviews as part of my decision making, because I too am in business and understand that for every 20 customers 19 are satisfied and 1 is not. That 1 will tell more people than the satisfied people. When "Ryan Madding from yodle" heard this, he got defensive and didnt want to hear what I had to say. I was thinking about the service, however if this is the way there customer service works I dont want it! I asked them not to call me again!

Thumbnail of user raffief
Tennessee
1 review
5 helpful votes
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April 7th, 2015

These didn't stop bugging me to sign up with them. Forget that they didn't get me any results, but when I tried to access to my domain name they sold me they said they own it and I had to buy it back from them. Then it took them over 2 weeks to actually complete the transfer of the domain to Godaddy. The support team had no idea what they were talking about regarding technical knowledge and kept saying it was Godaddy's fault.

Thumbnail of user radleym3
Radley M. – Yodle Rep

Hi Raffie - I'm sorry to hear that you didn't have better success with Yodle. I'm glad that we were able to get your site transitioned over. We do take customer feedback very seriously, so if you feel like there is something else I need to know about either our product or service, please reach out to me at syvenna.siebert@yodle.com or 646-770-8974.

Thanks,
Syvenna Siebert
PR Manager

Thumbnail of user tommyc31
North Carolina
1 review
0 helpful votes
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April 7th, 2016
Verified purchase

I have been with Yodle.com for about 2 years now and it is fabulous! During all this time they have helped me to custom design, not only my website, but--more importantly-- my marketing strategies. And if that weren't enough, their service and support has been indispensable. Really, it has. Now, after recently updating my site, re-structuring my marketing, and receiving outstanding support (once again!), Yodle, com continues to provide me with the tools and service I need. Thank you from the bottom of my heart to all you folks at Yodle.com--especially this support team!

Thumbnail of user markk89
New York
1 review
0 helpful votes
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February 2nd, 2016
Verified purchase

I was hesitant to join up with another web service company after the two previous experiences that I had had. Yodle has been different. Instead of signing me up and ignoring me, they have made paced calls to me to step me along in the process. So far I feel I am improving the position of my business based on the careful advice they are giving me. Also when I ask them to do something for me, they actually do it!

So far, so good!

Thumbnail of user zachariahm9
Florida
1 review
1 helpful vote
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January 8th, 2015
Verified purchase

Having utilized competitors to Yodle, such as 29 Prime, and then Yodle as well, I can definitively state that Yodle is far superior in every way. This company has exceptional customer service, and an amazing back office product for the customer to use.

I was quite satisfied with the results, and this was after going in very weary from a previous bad experience with 29 Prime. It was a pleasant surprise to see the level of professionalism and courtesy, coupled with a quality product, that came from Yodle.

I recommend to anyone in need of internet marketing to give Yodle 6 months to win you over.

Thumbnail of user lucyb11
Illinois
1 review
11 helpful votes
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December 22nd, 2014

Overall the service cost us more than any return. It was somewhat effective at increasing our presence to the smart phone user, however that tended to be more calls from telemarketers wanting to sell us more advertising and pre-existing customers and vendors who just used the convenience of a one click dial.

Service
Value
Quality
Thumbnail of user melanies15
Illinois
1 review
5 helpful votes
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August 13th, 2013

Worst marketing scam ever. Not only did they charge a ton of money for a small, growing business, they generated virtually no leads. After I finally manged to leave them, they left an on-line mess for me to clean up with virtually no help from them. I'm beyond disappointed with this experience, I'm disgusted by it. Steer clear!

Thumbnail of user maryh74
New Jersey
1 review
0 helpful votes
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December 12th, 2014
Verified purchase

My experience was excellent! The first day my adversite went live, I retained a client who paid in full up front. I am continuing to get new clients each day. Yodle has paid for itself and then some and I only started 22 days ago.

Thumbnail of user davidg105
New York
1 review
1 helpful vote
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April 1st, 2014

Hilary Scott from Yodle is doing all she can to help my ads be successful. She cares about my small business and will try whatever it takes to make it happen.It is only two months but I see the benefits alreay.

Thumbnail of user shawni3
Texas
1 review
1 helpful vote
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December 31st, 2014
Verified purchase

Dede was awesome! I am excited about about all of the aspects Yodle has to offer. Super friendly/helpful staff with a very easy to follow program. I'm expecting to see our name everywhere but bathroom stalls! That was for you Dede

Thumbnail of user donalda18
New Jersey
1 review
2 helpful votes
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April 8th, 2015
Verified purchase

My initial discussion with Steve Grousnick was an exceptional experience.
He was extraordinarily helpful & knowledgeable.He not only dealt very effectively with all my concerns, but he was able to patiently help me understand some important marketing issues which should help promote my campaign.
Steve is a truly valuable asset to your customer care team.

Service
Value
Quality
Thumbnail of user carment9
Arkansas
1 review
0 helpful votes
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September 30th, 2015
Verified purchase

Whether its photos, rewrites, layout or colors, I get the help I need.
When Yodle answers the phone, someone is glad to hear from me. I may not remember that person's name later, but everyone seems to remember mine. Working with a website is fun, but time-consuming and quite often confusing, so thank you, all my Yodle friends, for helping me and making my job easier... and for making me look good!

Thumbnail of user gails40
Florida
1 review
0 helpful votes
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March 11th, 2015
Verified purchase

I find the staff at Yodle to be very professional yet very personable at the same time. They answered all my questions in a way that I could understand and they went the extra mile to help me with any concerns. I had the pleasure of working with Jorge Suarez recently in setting up some things on my account and he took all the time I needed and helped me to make decisions and get things set up to my liking. Way to go Jorge! I had previously left to try another company, big mistake, making me realize how great Yodle is and I am very, very happy to be back with them.

Service
Value
Thumbnail of user robb422
Oregon
1 review
2 helpful votes
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September 27th, 2013

I started my own law firm from scratch about 4 months ago without any existing clients to start with. So far I’ve been with Yodle for 45 days, I’ve gotten a lot of exposure and they have provided me with a lot of clients, some good and some bad, but I’ve made back double my investment so far.

Thumbnail of user miked85
Washington
1 review
1 helpful vote
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December 17th, 2013

From the beginning this Co. Worked with my budget & setup a very nice website and runs it professionally for me. My time is limited so this is very important to me, id rather answer the phone calls, & return emails then spend time on the computer!
The add well pays for itself, i really like how efficient it is: if i miss a call im followed up with an emailtelling me so & how to follow up with the client almost immediately. Great customer service, very friendly, polite & professional! Highly recommend.

Thumbnail of user gilbertt5
California
1 review
2 helpful votes
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September 5th, 2013

Yodle is proving themselves to be a respectable company in my book. I am a small business owner in California where competition is fierce and advertising is as important as breakfast. I stay on top of this stuff and have ran several marketing campaigns that usually end in cracked phones and profanity. Yodle has kept me calm by doing what they say and ANSWERING THEIR PHONE! Imagine that. Great customer service with likeable people. Thumbs up!

Thumbnail of user blakeg7
Georgia
1 review
1 helpful vote
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February 23rd, 2015

Yodle in my option is the best company out there to market your company, I have had the best results I could ask for. At first I was a little skeptical about using someone to help me get out there online. Hiring them to help me has been the best decision I have made since I opened. I would highly recommend this company to anyone. Promising results the day services started. If you do not have Yodle get it now! I promise you will not regret it.

Service
Value
Quality
Thumbnail of user hollym
New York
1 review
4 helpful votes
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June 29th, 2010

"I just started working as the Marketing Director for a dental practice and was anxious to have a presence on the internet, so we added Yodle to our marketing mix. We set up that presence with Yodle and started getting the instant gratification of new patients. We are really pleased with the results from Yodle. They built up our presence on the web and have brought in a lot of new business for us -- a nearly 50% increase.

What has been really great about working with Yodle is the regular meetings to review our results and the interface I get to review my contacts, listen to calls that come in and keep up with the leads. I am really able to tell what is working with our online marketing through Yodle and then also figure out what needs to be fixed. I always get the feeling that somebody is going to bat for me and making my dollars work to the maximum. I have constant communication with my team at Yodle."

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From the business

Yodle helps local businesses to find and keep their customers simply and profitably. Yodle delivers a comprehensive platform that makes online marketing easy, affordable, and transparent for its 50,000+ local business clients. Yodle’s flagship product, Marketing Essentials™, includes a comprehensive desktop, mobile, web and social presence, reviews and offer management, and email campaign automation. Marketing Essentials can be supplemented with Yodle Ads, Yodle’s proprietary and optimized paid search technology.

Yodle has offices in New York, Atlanta, Austin, Charlotte and Scottsdale. Yodle is ranked #9 on the 2014 Forbes list of America’s Most Promising Companies and has won multiple awards for its business growth, job creation, technology innovation, and workplace and culture.

For more information visit www.yodle.com or call us at 877-276-5104.

Company Representative

Thumbnail of user radleym3
Radley M.

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