• Yodle

2018 CUSTOMER CHOICE AWARD

Yodle

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Overview

Yodle has a rating of 4.0 stars from 1,688 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yodle most frequently mention customer service, small business, and web presence. Yodle ranks 2nd among Advertising sites.

  • Service
    133
  • Value
    116
  • Quality
    111
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
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How would you rate Yodle?
Top Positive Review

“Great for small business”

Sergey K.
5/1/24

My small business was struggling and I knew that I needed to do some marketing and online advertisements, which was an area pretty new to me and didn't know much or very little about it. I have done some FB ads and that's all. But I guess it was not enough. Since I had nothing more to lose I decided to ask for help from professionals. They seemed to know the business pretty well since just after a small research I found them. So they have pretty good marketing which was a good sign in the beginning. I contacted them, we scheduled an online meeting, they gathered all the information they needed about my goals and my business and in a week they came back to me with an offer. I am glad that I accepted that offer even though it looked a bit high price to pay at that time, but it started showing results immediately. Now my customer base has grown significantly. They saved my business I think and I am endlessly grateful for that. I can't recommend them enough!

Top Critical Review

“Total waste”

Ted M.
11/8/15

After 5 months of 1250 per month I received ONE lead (Giving them the benefit of a doubt for one) Yodle is really good at stringing you on for more payments. Every time we called customer service they found something that should be changed to fix the problem. DON'T waste your money. There are legitimate companies out there that will yield results. Clay Blakemore finally called and made more empty promises.

Reviews (1,688)

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Reviews that mention popular keywords

customer service (258) phone number (39) business owner (57) sales rep (36) web presence (30) sales person (18) domain name (12) sales pitch (24)
Thumbnail of user jacobh41
New Jersey
1 review
1 helpful vote
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February 16th, 2015
Verified purchase

The representative was very professional and provided friendly service along with some tips on how to maximize my exposure online. Thank you for the help!

Thumbnail of user densonp
Georgia
1 review
1 helpful vote
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December 12th, 2014
Verified purchase

I am impressed with the knowledge and thoroughness of every Yodle employee that I've worked with. Felicia Morales was very helpful today in reviewing my site to date.

Thumbnail of user scottl95
New Jersey
1 review
15 helpful votes
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October 5th, 2016

False promises about a personal rep
Bad useless leads
No concern for me once they got my credit card
7 months $3500 = nothing
Now I am trying to repair all of the damage yodle has done
All of the online search engines point to the crappy site yodle created - yodle actually drives traffic away from its customer's sites and installs an 888 phone number so that when you leave yodle every search engine will lead nowhere - Probably pay yext another $500 to fix this

Thumbnail of user timh42
Executive S. – Yodle Rep

Scott,

Very sorry to hear that you had a poor experience with Yodle, especially regarding the feeling that we don't have concern for you. Definitely not what the feeling we're trying to get across.

If you're willing to share details of your experience, please feel free to contact me directly - I'll direct message you my contact info.

-Mike

Thumbnail of user joshc47
California
1 review
12 helpful votes
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March 18th, 2015

I just got off the phone with a Yodle rep... He was making all kinds of false promises about marketing. The only thing Yodle is good at is pitching you this grand idea of how advanced their technology is and how it can manipulate search results, utterly false. What I found amusing was his pitch of "if you say yes right now to our service, I can get you off the phone in the next 30 seconds and you can get back to your work!" Then he proceeded to banter on for another 10 minutes, only letting me speak to answer staged questions such as "being visible online is good for a business right?" "We have over 50,000 customers, that proves that we're a valuable resource right?" A**hole is so condescending he explains multiple times what a "mobile device" is. Poor guy didn't realize I know more about search engine optimization then he does, could see right through his lies. Maybe Yodle can work for some businesses, but their unethical approach is a huge red flag. By the end of the call I wanted to slam my head on my desk. Stay away!

Quality
Thumbnail of user rachelg53
Texas
1 review
0 helpful votes
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March 4th, 2016
Verified purchase

I'm having to start building my business all over again. So I am looking forward to seeing how Yodle can help. There are some great tools, and they make marketing easy! Thank you!

Thumbnail of user johns835
Virginia
1 review
1 helpful vote
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February 18th, 2015
Verified purchase

It was very good speaking with John. He told me about a lot of features I didn't know i had. Also how to use them and gave ways to help my page look better.

Thumbnail of user dinab16
Illinois
1 review
0 helpful votes
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January 15th, 2016
Verified purchase

Everyone has been very helpful with directing me and answering any questions. Once you start using the yodel service more regularly it gets easier as you go.

Thumbnail of user jamest84
Louisiana
1 review
5 helpful votes
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December 29th, 2014

Yodle was terrible none of what they said they were going to do for my business in 60-90 days actually happened. I don't think they even tried the simple things didn't get done.

Service
Value
Quality
Thumbnail of user radleym3
Radley M. – Yodle Rep

Hi James – this is Syvenna Siebert with Yodle. I’m sorry to hear that you’re so disappointed about your experience with us. As a company we are fully committed to delivering the best possible results for our customers so I’d like to find out more about what happened while you were working with Yodle. If you’re open to it, would you mind reaching out to me to give some further insight? I’m available at syvenna.siebert@yodle.com or 646-770-8974. Thanks and hope to hear from you soon.

Thumbnail of user reginaldt6
Indiana
1 review
1 helpful vote
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August 6th, 2015
Verified purchase

Yes Beth provided me with excellent customer service! He explained everything in detail and was very professional, kind, and knowledgeable of Yodle products!

Thumbnail of user amandak16
Pennsylvania
1 review
4 helpful votes
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April 2nd, 2014

I am a solo attorney who was running my own Google Adwords campaign up until a month ago. I ranked in the top 3 spots for both divorce and child custody on Adwords. From that campaign, I was averaging about 60 new leads per month with about 10 turning into paying clients. Then one week after I purchased a few new domain names, I noticed I was starting to get click bombed every morning. That's when Yodle started calling. The sales representative, Matthew Sanford, and his manager GUARANTEED me that Yodle would outperform my previous campaign. How could a professional advertising company not? The said. Fast forward one month later, I paid them $1000. They generated about twenty "leads" all of which were worthless and mostly not specific to my area of law or out of my geographic area. They blame the fact that I am moving my office (about 10 miles), which I told them when they were persuading me to sign up. During my month contract, I tried to give them suggestion, such as keywords that had performed great for me in the past and how to allocate my budget, but Yodle representatives (always some different) told me these could not be implemented. How does Yodle plan to honor the guarantee they made me? I don't know because they ignore my emails. The link to my Yodle Agreement is also mysteriously broken.

I have seen worse advertising companies out there. If you are completely clueless about the internet and have absolutely zero web presence, then this might be a good introductory company for you. But if you are capable of reading an Ehow to article, then stay away!

Thumbnail of user radleym3
Radley M. – Yodle Rep

Amanda,

Thank you for sharing this feedback. I'm sorry to hear that you've had such a disappointing experience with Yodle. I'd be happy to discuss this with you if you have time to reach out to me. I'm surprised to hear you haven't received responses to your emails and also don't know why the link to your agreement is broken (this link is a standard item that we include on all customers' dashboards). I'd be happy to look into this for you as well as trying to address the other concerns that you raised.

Best,

Radley Moss
Director of Corporate Communications, Yodle
rmoss@yodle.com / 212-542-5449

Thumbnail of user matthewb90
Louisiana
1 review
1 helpful vote
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April 12th, 2016
Verified purchase

Double this woman's pay, Stat~! Miles was very perky and enthusiastic to answer my questions. She had a great attitude and I hope to work with her again, soon! Five Star experience.

Service
Value
Quality
Thumbnail of user jeanniep
Missouri
1 review
13 helpful votes
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January 2nd, 2010

Absolutely horrible! Exteremely pricey, lied about ad placement. We have recd no calls but have spent over a two hundread dollars in 3 days! Not to mention this was on a holiday. Every time i question there results i am givien another load of crap. They don't return calls or emails but they sure don't miss a payment. I will be disputing them with my bank & reporting them to the local BBB.

Thumbnail of user alib37
Florida
1 review
0 helpful votes
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October 28th, 2015
Verified purchase

My experience with Michelle Birch was fantastic. She took the time and gave me many suggestions to improve the performance of my platform
This is an excellent rep for your company.!

Thumbnail of user dm303
Indiana
1 review
0 helpful votes
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March 12th, 2016
Verified purchase

Everyone has been very helpful and the marketing tools are off the map. I feel this is exactly what my business need to compete with the big boys. I'm so excited.

Thumbnail of user jenniferp123
New Mexico
1 review
9 helpful votes
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December 7th, 2016

Their customer service is really bad. They say they are going to help you and they just leave their own design. I try to do it myself and they say they have to do it and I can't do it. My personal photo isn't uploaded and its been a month. DO NOT USE THIS COMPANY. They won't give you a refund when you ask. They do as little as possible and don't do what they say they will.

Thumbnail of user timh42
Executive S. – Yodle Rep

Jennifer,

I'd be happy to investigate your account, and have attempt torespond to your concerns elsewhere. If you'd like to send me a DM with your account details, I'll see what I can do!

-Mike

Thumbnail of user cindyj16
South Carolina
1 review
1 helpful vote
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March 13th, 2014

Joshua is very attentive and really helps me use this tool to market my business. I definitely have seen a big increase in our SEO. I would highly recommend using Yodel and having Joshua as your rep.

Thumbnail of user joes838
Illinois
1 review
0 helpful votes
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March 4th, 2016
Verified purchase

At first I was a little sketchy about the whole thing. Then once it started being used it was completely simple. Email ahead or apt feature is my favorite.! Thanks

Thumbnail of user annah45
Georgia
1 review
1 helpful vote
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April 18th, 2014

LOVE IT! I was skeptical but quickly set straight (thank you YODLE) when I immediately started receiving phone call and email leads as soon as I went live. Working with Meredith Jones has been an absolute pleasure and she has made the process painless to someone that has does numbers - not websites!
My business is doing in month ONE what I had anticipated it doing in month SIX. I AM VERY PLEASED!

Thumbnail of user markt57
Washington
2 reviews
10 helpful votes
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April 3rd, 2014

I stand behind my one star rating, just read any other review and that is what happened. If you question anything you get excuses, which to a certain extent I can agree with. However, the bottomline is the bottomline sort-to-speak and they did ABSOLUTELY NOTHING for it. Just a big hassle with a lot of excuses.

Actually, I would gladly give a detailed account, but I feel like I've just been ripped off for 1350 dollars for three months of nothing. I have read other one and two star reviews and can say that I experienced the exact same situation. NO RESULTS!

Thumbnail of user juliem151
Florida
1 review
0 helpful votes
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September 12th, 2016
Verified purchase

Bonnie was the most patient, knowledgeable instructor ever! And she is fun! The time we spent went by so fast, but now I understand so much better. Thanks Yodle!

Thumbnail of user jamesh153
Pennsylvania
1 review
0 helpful votes
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February 17th, 2015
Verified purchase

We have been a Yodel customer for several years now. We believe the costs certainly out way the ROI. Two thumbs up.
J. D. With Delaware Moving and Storage

Thumbnail of user philw18
Kansas
1 review
1 helpful vote
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July 29th, 2015
Verified purchase

I called Yodle Customer care today and received the excellent service that I've come to expect from them.
They are always poised to get me my answers so I can be about running my business.

Thumbnail of user lalyag
New York
1 review
7 helpful votes
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November 1st, 2013

I dont understand any of the positive reviews. I decided to believe the hype and sign up but then last minute said I wasn't interested. I was assured my credit card wouldn't be charged but it was, anyways. Furthermore, my personal address was posted all over the internet after I had specifically explained the importance of privacy. Also, the information which had been posted was so horrible inaccurate and far from what I did. I called costumer service and was told my information including, and most importantly, personal address would be removed--- it never was. I called and emailed for my name and personal address to be removed but it was not. Do NOT use this site. It's not worth it.

Thumbnail of user radleym3
Radley M. – Yodle Rep

Layla - I'm Radley Moss, Yodle's Director of Corporate Communications. I'm sorry to hear about your experience with Yodle. If you have a few minutes, can you contact me at rmoss@yodle.com or 212-542-5449? I'd like to find out more about what happened and follow up with the appropriate people so we can hopefully rectify this situation.

Thumbnail of user patrickr3
California
2 reviews
5 helpful votes
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April 28th, 2016

Their sale approach is smooth and their service promises are amazing and their follow up dunning me for money is exceptional. Way to go Yodle. After 3 months I opted to discontinue our agreement due to their "non-service performance" and they understood and said you now owe us $400 to opt out of the agreed contract. I never received performance reviews of what they promised or accomplished. They drive the user to their platform to do all the work they claim they are expert in. The amount does not equal to value when the user has to do all the work. The only expertise from what I gleaned is the development of their web interface that looks a feel an average Word Press application. I had high hopes for what they first promised me over the phone. They must get a lot complaints for they went back to the recorded phone conversations to make sure their salesman stuck to their script. I do a lot of public speaking to business and web service is often in my presentation Yodle ranks high on... "not delivering the goods". Based on my experience I recommended " Run and save your money!"

Tip for consumers:
Basic on my experience I recommended " Run and save your money !"

Value
Quality
Thumbnail of user ginab43
Gina B. – Yodle Rep

Hi Patrick – I read your review and am sorry to hear you didn’t have a positive experience with Yodle. I’m particularly disappointed to hear there was a disconnect between what was promised on the sales call and the service you received. If you want to share additional details, please don’t hesitate to contact me directly. You can reach me at 646-768-3690 or gina.balistreri@yodle.com. Thanks, GB.

Thumbnail of user davidc240
Florida
1 review
0 helpful votes
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August 21st, 2015
Verified purchase

All of the sales reps were very professional, helpful, and a joy to work with. I am thrilled to be launching my new business, DC Refrigeration with Yodle!

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From the business

Yodle helps local businesses to find and keep their customers simply and profitably. Yodle delivers a comprehensive platform that makes online marketing easy, affordable, and transparent for its 50,000+ local business clients. Yodle’s flagship product, Marketing Essentials™, includes a comprehensive desktop, mobile, web and social presence, reviews and offer management, and email campaign automation. Marketing Essentials can be supplemented with Yodle Ads, Yodle’s proprietary and optimized paid search technology.

Yodle has offices in New York, Atlanta, Austin, Charlotte and Scottsdale. Yodle is ranked #9 on the 2014 Forbes list of America’s Most Promising Companies and has won multiple awards for its business growth, job creation, technology innovation, and workplace and culture.

For more information visit www.yodle.com or call us at 877-276-5104.

Company Representative

Thumbnail of user radleym3
Radley M.

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