• Yodle

2018 CUSTOMER CHOICE AWARD

Yodle

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Overview

Yodle has a rating of 4.0 stars from 1,688 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yodle most frequently mention customer service, small business, and web presence. Yodle ranks 2nd among Advertising sites.

  • Service
    133
  • Value
    116
  • Quality
    111
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
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How would you rate Yodle?
Top Positive Review

“Great for small business”

Sergey K.
5/1/24

My small business was struggling and I knew that I needed to do some marketing and online advertisements, which was an area pretty new to me and didn't know much or very little about it. I have done some FB ads and that's all. But I guess it was not enough. Since I had nothing more to lose I decided to ask for help from professionals. They seemed to know the business pretty well since just after a small research I found them. So they have pretty good marketing which was a good sign in the beginning. I contacted them, we scheduled an online meeting, they gathered all the information they needed about my goals and my business and in a week they came back to me with an offer. I am glad that I accepted that offer even though it looked a bit high price to pay at that time, but it started showing results immediately. Now my customer base has grown significantly. They saved my business I think and I am endlessly grateful for that. I can't recommend them enough!

Top Critical Review

“Total waste”

Ted M.
11/8/15

After 5 months of 1250 per month I received ONE lead (Giving them the benefit of a doubt for one) Yodle is really good at stringing you on for more payments. Every time we called customer service they found something that should be changed to fix the problem. DON'T waste your money. There are legitimate companies out there that will yield results. Clay Blakemore finally called and made more empty promises.

Reviews (1,688)

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Reviews that mention popular keywords

customer service (258) phone number (39) business owner (57) sales rep (36) web presence (30) sales person (18) domain name (12) sales pitch (24)
Thumbnail of user jonk20
New York
1 review
2 helpful votes
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June 13th, 2013

I handle the marketing at my dad’s dental practice and I know there is no way I would be able to do all of our online marketing on my own. So we’ve been using Yodle now for almost 3 years and I think they’re great. We’re getting without question a ton more calls to the practice. We used to get a lot of union work, but the new patients we get with Yodle are full fee patients. I was definitely skeptical about giving them a shot, but I’m happy we decided to go with them. The results have been excellent and I couldn’t imagine doing all of this without them.

Thumbnail of user richardb77
New Jersey
1 review
1 helpful vote
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August 16th, 2013

I recently started a new business, and agreed to use Yodle's internet services to identify and obtain new customers. The results greatly exceeded my expectations. Over the course of two months, I acquired enough customers to fill my time availability, and I have had to farm out other good prospects. I am very pleased with the service provided by Yodle.

Thumbnail of user sharaz
Texas
1 review
0 helpful votes
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June 9th, 2015
Verified purchase

We have been with Yodle for several months and we are receiving calls from new clients every other day. It has paid for itself several times over. I would be happy to tell anybody who is interested in marketing this is the route to go.

We have been helped by several of their professional staff members. It seems like every time we email or call in they are quick to respond. Jordan was our most recent Yodler who helped us quickly add some new information to our site.

Thumbnail of user gailm35
Georgia
1 review
0 helpful votes
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May 27th, 2015
Verified purchase

I have been so impressed with Yodle. Their customer service staff is very knowledgeable and patient with new clients such as myself. Their marketing tools have saved me many many hours. It's very user friendly. I would recommend Yodle to any one wanting to promote there business.

Thumbnail of user ambera25
Utah
1 review
0 helpful votes
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January 29th, 2016
Verified purchase

I haven't been with Yodle long enough to see significant results but their follow-up and customer service is exceptiponal, they always call when the appointment is scheduled and are super helpful with anything needed.

Thumbnail of user bertp7
New York
1 review
15 helpful votes
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March 8th, 2016

I received a call from Tamika a specialist of Yodle just to check up on my progress with the ability to use the portal and dashboard. The one thing about this company is they are genuinely interested in you receiving all the training it has to offer. They truly want you to succeed with their product. Tamika was very detailed in training me to what I should be doing on a daily and weekly basis. I really feel that they care for my success. So far I am totally pleased. Bert P.

Thumbnail of user kc75
Washington
1 review
13 helpful votes
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July 8th, 2015

The cost of this service is $5,500 and it is a complete waste of money, if not a scam. After having this service for 3 months our practice has been inundated with callers calling the wrong number, calling from out of state or calling because they are looking for providers who take DSHS/State ins/Medicaid (we do not). Yodle claims to help and fix it each time, however we have seen no difference. It only gets worse. This has not generated any revenue. Save your money and look elsewhere.

Thumbnail of user radleym3
Radley M. – Yodle Rep

KC - thank you for your comments, I'm sorry that you had these issues. If you have time, would you please contact me (syvenna.siebert@yodle.com or 646-770-8974) with the details on your account and your experience? I want to look into this and see what's happening and what we can do to resolve the issue.

Thanks,
Syvenna Siebert, PR Manager

Thumbnail of user mannyr
Virginia
1 review
2 helpful votes
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August 12th, 2014

I've been working with Yodle since December of 2013. We closed a transaction in February 2014--which is quite fast in my line of work and not during the busy season. The reps have worked to maintain my success and leads are coming in via phone and email. There have been several other leads that have come in and I have closed a handful of clients from Yodle. So far it's worth it and profitable. In addition, I find local awareness of my brand has been increased and I am easier to find online. All good things so far and Yodle has continued to work to maintain and improve going forward. I recommend scheduling a monthly call with your rep to ensure you are getting the most out of the service and that you know the functions of the dashboard since Yodle is adding functions etc.

Thumbnail of user briand29
Texas
1 review
1 helpful vote
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May 1st, 2014

I signed up about a month ago with the expectation that if they could provide two additional "real" leads per month it would be worth it. In the 3 weeks the site has been live I've had 4 calls and 2 converted to customers, so the service has met my expectations. My customer rep is very helpful and seems genuinely interested in my success. The only reason I won't give it 5 stars is that it has only been 3 weeks. So far so good.

Thumbnail of user keithp16
Virginia
1 review
2 helpful votes
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June 4th, 2013

My experience with Yodle so far has been excellent. In terms of dollars and percentage we make more money using them over the other two companies I work with. The quality of the leads I get is better and I couldn’t be happier with the customer service. No matter who answers the phone there they know what they’re talking about and the rare times they can’t answer a question, they find out and get back to me by the next day.

Thumbnail of user nickl38
New York
1 review
1 helpful vote
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January 14th, 2015
Verified purchase

My Account representative, Dede was very helpful and courteous she also even had a personality unlike so many people who are ironically in customer service jobs. Yodle's product has given my business a much needed presence on the web. It offers many useful tools and is very easy to manage and more importantly, easy for my customers to navigate.

Thumbnail of user howardb24
Virginia
2 reviews
18 helpful votes
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March 10th, 2013

Fortunately, I did not sign up. I went through the online pitch with the sales person. When I said I was going to take a couple days to consider how this would fit into my marketing plan and budget the sales rep turned on the high pressure sales to try and get my credit card number then and there. When I said I would like to discuss the service with my SEO guy, she said "Isn't that like asking your wife what she thinks of your new girlfriend?" That pissed me off.

I have found that with all these high-pressure internet company cold calls, if you tell them you need to take a couple days to do some research and consider your overall budget and marketing plan, they will freak out and try everything possible to close you before you hang up. Don't do it. Do you research and give your business to a local company or someone with a good reputation.

Thumbnail of user tag18
Virginia
1 review
14 helpful votes
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September 28th, 2016

We were convinced by Yodle representative that they could help us generate internet contacts.
We complained several times in the first 6 weeks that the site they set up was not working very well.
10 months and $2900 later the only things Yodle sent us was 2 contacts trying to sell us other internet marketing.

My advice: Stay Clear. You'll get more attention Yodeling in your front yard than paying Yodle.

Thumbnail of user timh42
Executive S. – Yodle Rep

TA G.,

I'm sorry to hear you had a poor experience, I'd be happy to find out exactly what happened here.

I'll send you a direct message with my contact info and we can talk further!

-Mike

Thumbnail of user brianz1
Florida
1 review
4 helpful votes
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August 24th, 2012

I echo the sentiment of most of the other reviewers. It sounds good up front, but you get nothing for your money. They "pretend" to help you, but it does not improve. The few calls I received were wrong numbers, or calls after hours who did not leave messages. I suspect that they could have even been calls from bogus callers, as well as emails from bogus emailers, set up by Yodle to make itself look better. When I returned calls or emails, I never received a response back. Stay Away! Run, don't walk!

Thumbnail of user nickz1
Illinois
1 review
13 helpful votes
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December 21st, 2014

Waste of money. They Sell you on service, then ask you to do all the work in their customer portal. Not one iota of valid marketing or value. DONT DO IT! There is a reason they are on the forbes list. For making money and locking people into contracts, not for service and real results.

Tip for consumers:
Dont use Yodle. You can do all of these things for free on your own.

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Thumbnail of user ramonr12
Michigan
1 review
2 helpful votes
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April 30th, 2015
Verified purchase

Yodle has been my right hand in this journey of been a business owner! Their professionalism, and dedication to the customers has been a key factor for their success! They work to the extreme that you feel confident in closing the circle of your business development and growth. I really feel encouraged and empowered to continue with this amazing service. I will recommend Yodle to any entrepreneurs as part of their way through the successful business experience!

Thumbnail of user nancyg24
Missouri
1 review
1 helpful vote
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April 8th, 2014

I couldn't be happier about the increase of clients since signing on with Yodle. Each step of the way was supported by terrific staff. Response to any questions or concerns I have are answered immediately by real people. Lovely.

Thumbnail of user frankz17
Georgia
1 review
1 helpful vote
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July 20th, 2015
Verified purchase

I'm very impressed with Yodle so far. It's a very well-organized and simple service to use in managing my web presence and full of great tools such as contact management, social media, etc. Very pleased so far

Thumbnail of user samg54
Illinois
1 review
0 helpful votes
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June 11th, 2015
Verified purchase

I'm just two weeks into using Yodle and have already begun receiving inquiries and orders. The system really works, and the staff is extremely helpful and friendly to work with. I'd recommend them to any small business!

Thumbnail of user bbm2
GB
1 review
0 helpful votes
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November 30th, 2017

When you are told delivery will be on a specific day, ignore it, delivery will be up to 2 days afterwards and could be at any hour until very late. Very unprofessional. Would not recommend using them.

Thumbnail of user diannes7
Texas
1 review
2 helpful votes
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August 5th, 2013

If I didn't have Yodle I’d be in trouble! Twenty to thirty percent of my business comes from Yodle. It really has helped increase my volume of business and profitability. And, it’s given me some great clients.

Thumbnail of user russf
South Carolina
1 review
4 helpful votes
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November 3rd, 2010

Yodle sucks, don't waist your money I highly urge you. I rad this reviews before I sign up my plumbing business so I can't really blame any one but my self. The sales man Erich sang me a very beautiful sung and I fall for it. I dare to say he lied to me. So, I started with $500 budget which he told me would be about $15.00 a day and will generate me about 30 calls and they will build me such a professional website. As it turned out they spend my $500.00 budget in 2 weeks which means $500 budget designed for 2 weeks not a month and of course I did get a 1% of promised calls 1 from some kind of sales man and 2 from same person asking me if they fixed a plumbing properly and if not how much would proper fix cost them by the way almost forgot about so called professional website www.upstatescplumbers.com. Also when I called Yodle and complained they told me that they never told me it will be $15.00 a day because there is no way to control CLICKS.

Thumbnail of user scottr38
Tennessee
1 review
14 helpful votes
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August 21st, 2014

We are getting a lot of calls, but few are quality. Most just want some quick, free legal advice, and are not interested in hiring any lawyer. Still, we have had a few decent ones and have actually picked up a few clients. On balance, the jury is still out on this one. We are not sure if it is even paying for itself. If it is, it is not by much. We are hoping to land some good clients that can be great repeat business, but we will see.

Thumbnail of user thelmaj
Texas
1 review
1 helpful vote
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January 27th, 2014

We tried Yodle a few years ago but ended up canceling after the first 3 months because we it was not working for our market. We signed on again and since revisiting this time around everything is going really well. We get a lot of leads and the majority is true leads – about half of our calls turn into customers.

Thumbnail of user michaelb137
Georgia
1 review
1 helpful vote
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January 28th, 2014

I took a chance on Yodle because there was no long term obligation so I felt that Yodle had to produce leads or I would no longer us them. They told me to give them 90 days so I did... exactly 90 days later I got a great customer from the first lead. Just a few leads after that I got one of the best orders I ever had! I am in love with Yodle and it has been less than a year. I expect even greater things in the New Year!

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From the business

Yodle helps local businesses to find and keep their customers simply and profitably. Yodle delivers a comprehensive platform that makes online marketing easy, affordable, and transparent for its 50,000+ local business clients. Yodle’s flagship product, Marketing Essentials™, includes a comprehensive desktop, mobile, web and social presence, reviews and offer management, and email campaign automation. Marketing Essentials can be supplemented with Yodle Ads, Yodle’s proprietary and optimized paid search technology.

Yodle has offices in New York, Atlanta, Austin, Charlotte and Scottsdale. Yodle is ranked #9 on the 2014 Forbes list of America’s Most Promising Companies and has won multiple awards for its business growth, job creation, technology innovation, and workplace and culture.

For more information visit www.yodle.com or call us at 877-276-5104.

Company Representative

Thumbnail of user radleym3
Radley M.

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