• Yodle

2018 CUSTOMER CHOICE AWARD

Yodle

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Overview

Yodle has a rating of 4.0 stars from 1,688 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yodle most frequently mention customer service, small business, and web presence. Yodle ranks 2nd among Advertising sites.

  • Service
    133
  • Value
    116
  • Quality
    111
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
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How would you rate Yodle?
Top Positive Review

“Great for small business”

Sergey K.
5/1/24

My small business was struggling and I knew that I needed to do some marketing and online advertisements, which was an area pretty new to me and didn't know much or very little about it. I have done some FB ads and that's all. But I guess it was not enough. Since I had nothing more to lose I decided to ask for help from professionals. They seemed to know the business pretty well since just after a small research I found them. So they have pretty good marketing which was a good sign in the beginning. I contacted them, we scheduled an online meeting, they gathered all the information they needed about my goals and my business and in a week they came back to me with an offer. I am glad that I accepted that offer even though it looked a bit high price to pay at that time, but it started showing results immediately. Now my customer base has grown significantly. They saved my business I think and I am endlessly grateful for that. I can't recommend them enough!

Top Critical Review

“Total waste”

Ted M.
11/8/15

After 5 months of 1250 per month I received ONE lead (Giving them the benefit of a doubt for one) Yodle is really good at stringing you on for more payments. Every time we called customer service they found something that should be changed to fix the problem. DON'T waste your money. There are legitimate companies out there that will yield results. Clay Blakemore finally called and made more empty promises.

Reviews (1,688)

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Reviews that mention popular keywords

customer service (258) phone number (39) business owner (57) sales rep (36) web presence (30) sales person (18) domain name (12) sales pitch (24)
Thumbnail of user arneo2
California
1 review
0 helpful votes
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January 30th, 2015
Verified purchase

Yodle is doing an awesome job of helping me to market my accounting business. It is amazing the personal attention, and knowledge that they have shared with me.

Thumbnail of user pauli246
Florida
1 review
0 helpful votes
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December 30th, 2015
Verified purchase

They are very informative and have a great, knowledgeable staff. Everyone that has worked with us has been really easy to work with. We would definitely recommend yodle.com

Thumbnail of user adamd20
Montana
1 review
4 helpful votes
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May 21st, 2013

Unfortunately, this rating sight will not allow me to give zero stars as yodle certainly does not deserve one star. Worst sales pitch ever... this means you Amin.

Thumbnail of user rosss43
Georgia
1 review
0 helpful votes
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August 12th, 2015
Verified purchase

Everyone I've talked to at Yodle has made this process very easy and streamlined. I was worried that it would be cumbersome to operate, but looks like it will be a piece of cake.

Thumbnail of user bethanyd2
Pennsylvania
1 review
3 helpful votes
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September 23rd, 2013

Yodle has not helped our business in any way. In fact, when the 3 month contract/agreement was up, Yodle took out hundreds of dollars from our bank account without telling us about it so they could renew the agreement themselves. When we called them to tell them we do not want to renew their services and asked for a refund, they stated "it is in the fine print that we can charge you" and would not refund us our money. Now we are stuck with a crappy service that we have NO control over for another month. YODLE IS CREATED BY SCAMMERS!

Thumbnail of user radleym3
Radley M. – Yodle Rep

Hi Bethany - I'm Radley Moss, Yodle's Director of Corporate Communications. I understand that one of my colleagues spoke to you earlier this week and resolved the billing issue. I'm sorry for the inconvenience that you experienced and am also disappointed to hear that you were dissatisfied about your few months as a Yodle customer. Please feel free to reach out to me at 212-542-5449 or rmoss@yodle.com if you'd like to discuss this further so that I can follow up internally and take the appropriate action.

Thumbnail of user johna367
Pennsylvania
1 review
1 helpful vote
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March 24th, 2015
Verified purchase

He took the time to give me great direction as im a customer of yodle. Very patient and professional. I rather call him back for I will need more direction in the near future.

Thumbnail of user sandrag51
Florida
1 review
4 helpful votes
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March 8th, 2016

We are a new business and wanted Yodle to assist in optimizing our web presence. They charged us a lot of money and then used some archaic programming and determined that people look up mediators by using zip codes first then the words, mediator, divorce, family, etc... needless to say, we spent 1600 trying to get this resolved to no avail, The people sounded helpful, but nothing was changed, We requested a refund as none of the promises were fulfilled. That did not happen. They offered a discount. Why would we want a discount on a failed product. We passed. Then we tried using just the website. We learned the having our website and their causes our website to get pushed down on the query page. Not what we wanted. Finally we had to take it down. Don't use this service. They don't know what they are doing and refuse to admit that they have made a mistake. It cost me $1600. But by their unwillingness to refund our money, it is going to cost then a great deal more because if anyone asks me about their services, I am just going to tell them the truth.

Thumbnail of user ginab43
Gina B. – Yodle Rep

Hi Sandra,

I appreciate you taking the time to provide feedback and am very sorry to hear that you didn’t have a positive experience with Yodle. I want to apologize if there was any disconnect between expectations set on the sales call and the service that was provided. While I understand that you didn’t have this same experience, the majority of our customers do have success with our marketing solutions and you can see some of their success stories at http://www.yodle.com/success-stories. If you are still facing issues, I encourage you to reach out to me directly so I can try to help. I can be reached at 646-768-3690 or gina.balistreri@yodle.com. Thanks, GB.

Thumbnail of user markh130
Michigan
1 review
1 helpful vote
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December 15th, 2014
Verified purchase

YODLE IS THE WORST ONLINE MARKETING COMPANY COMPANY ANYONE CAN IMAGINE. THEIR OPERATION CONSISTS OF GETTING YOUR BUSINESS TO SIGN UP FOR AN OVERPRICED THREE MONTH TRIAL PERIOD WHERE THEY GIVE YOU A THIRD RATE GENERIC WEBSITE AND TELL YOU TO WAIT WHILE THEY GET YOUR ORGANIC RESULTS BETTER IN THE SEARCH ENGINES. AFTER THREE MONTHS THEY DO NONE OF THAT AND THEN TRY AND CHARGE FOR MONTHS AFTER YOU HAVE CANCELLED SERVICE WITH THEM. DO NOT FALL FOR THIS TYPE OF CROOKED MARKETING.

Tip for consumers:
JUST AVOID THEM TOTALLY AND FOR GOSH SAKES DO NOT SIGN ANY CONTRACT WITH THEM.

Service
Value
Quality
Thumbnail of user davidm218
Missouri
1 review
3 helpful votes
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October 9th, 2014

I've been with Yodle for many years because they know what they’re doing. I’m in the number one spot for towing on Google and I’ve got an area here that is huge. You can’t get those results from other companies around here. They list me on Google with my picture, my location, phone numbers and my reviews. I’m listed in the area I need to be. I can call them up or I can email them for customer service and they always help me. I’ve been dealing with Yodle before it was the Yodle of today. The new dashboard is excellent. You should see it if you’re thinking about becoming a customer. There are different ways to get reviews and the home page alone tells you a lot of information through graphs and numbers. I already have 284 contacts stored on there. I can see my results and ways to drive more results. It’s listed in vivid detail. It shows the number of leads, web page visits and the organic results. Email marketing is a new feature I found to be quite impressive because they’re reminders and updates you can send directly to your customers. I’ve fired twenty or more services in the years I’ve been with Yodle but unlike other companies, Yodle keeps their promise.

Service
Value
Thumbnail of user mikem282
Colorado
1 review
0 helpful votes
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August 19th, 2015
Verified purchase

I have called these folks various times of the day with questions or concerns about my listing. In each case I have gotten excellent service. Thank you!

Thumbnail of user richieb2
North Carolina
1 review
4 helpful votes
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May 27th, 2012

The same verbatim as the reviews I have read. Lot of money. Little return.
Poor customer service. Only one thing to add, this service borders on scam.

Thumbnail of user ninak20
California
1 review
2 helpful votes
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December 16th, 2016

Yodle did not provide any sort of help to my business nor did they perform as promised. I will not be happy until I'm issued a full refund. What a racket. Buyers beware.

Thumbnail of user timh42
Executive S. – Yodle Rep

Nina,

I'd be happy to help you with this issue as previously indicated on Twitter - feel free to private message me your account details and I'll attempt to resolve.

-Mike

Thumbnail of user camerons17
Arkansas
1 review
2 helpful votes
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November 8th, 2013

Yodle has been my first experience with an SEO company and I have not been disappointed. The analytics on the dashboard are great-clear, well thought out and easy to understand. I have to say the best part of the experience has been with our Consultant, Zach. He is awesome and has done a lot to help our business as well as some of our other locations.

Thanks again,

Cameron S.
Marketing Coordinator
TWO MEN AND A TRUCK® Las Vegas

Thumbnail of user mattk32
Texas
1 review
1 helpful vote
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January 6th, 2015
Verified purchase

My experience was delightful and I'm HAPPY to say that I have been, "Yodled!" (I'm coining that BTW) They are always very friendly and more than willing to assist, especially in understand all the features. I personally believe it was and is money well spent!

Thumbnail of user juliar28
Tennessee
1 review
0 helpful votes
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March 14th, 2015
Verified purchase

Super helpful, quite patient with my multiple questions (I'm a NEWBIE), and knowledgeable. Plus, Kevin provided precisely what I asked him to change. This was my first experience w/Yodle support and if everyone provides the high quality support I received from my representative, I have to predict a brilliant future for Yodle!

Thumbnail of user kenf55
Florida
1 review
0 helpful votes
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August 23rd, 2017

I was contacted by a rep who wanted me to review a presentation about their services. She gave little information other than, it will be covered in the presentation later that evening. I agreed to listen to the pitch, but did get the name of the company, Yodle.
I looked up the company and was not interested in what they offered and emailed the rep to tell her that I was not interested, but thanks.
I received a call today from a man that was asking why I missed the appointment. I informed him that I canceled the appointment and was not interested. He sounded angry and almost yelling. He kept saying that I didn't want to grow my business, but I kept telling him that I wasn't interested. I finally had to hang up on him because he wouldn't stop talking.
Very pushy and rude. Horrible impression of this company.

Thumbnail of user timh42
Executive S. – Yodle Rep

Hey Ken - very sorry to hear you had this experience. Would you mind private messaging me the details of your experience (what number you were called on, the name of the person who called you) so that I can investigate?^MB

Thumbnail of user markn21
Michigan
1 review
3 helpful votes
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May 4th, 2013

Your review will help others learn about this website.
WE HAVE BEEN REALLY HAPPY WITH YODLE, INC. SINCE WE STARTED WORKING WITH THEM 4 YEARS AGO. THEY HAVE BEEN CONSISTENT YEAR AFTER YEAR WITH THE QUALITY OF CUSTOMERS. 50% OF OUR OVERALL NEW CUSTOMERS ARE COMING FROM YODLE. Mr. JASON IS OUR ACCOUNT MANAGER HE HAS BEEN DOING AN OUTSTANDING JOB FOR YEARS. WE ARE CUSTOMER FOR LIFE! THANKS, MARK
Please do not review if you are affiliated or have a conflict of interest with this website.

Thumbnail of user johnk136
Massachusetts
1 review
1 helpful vote
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December 3rd, 2014
Verified purchase

I spoke with Tina on Thursday, November 13th during the late afternoon/early evening. She went ABOVE & BEYOND in assisting me with getting my new website some much needed changes, and to help me understand some aspects of Yodle that I hadn't fully grasped yet. She did a fantastic job and hopefully her effort will exemplify the remainder of my experience with Yodle going forward. If all other Yodle customer care specialists are similarly excellent to Tina, then I can say for certain that their Customer Service Dept. is first-rate and the best I have ever dealt with. Thanks again Tina!

Thumbnail of user nelsonn5
Connecticut
1 review
2 helpful votes
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September 18th, 2014

Since we started using Yodle two weeks ago our experiences with the entire staff has been wonderful because they are very professional and they do follow up to complete the entire process.

Service
Thumbnail of user shanikam
Mississippi
2 reviews
1 helpful vote
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April 8th, 2015
Verified purchase

This company went above and beyond to make sure that my company was successful with their services. Yodle has helped market my business across he world. It is fast and easy use.

Thumbnail of user maryr176
Georgia
1 review
4 helpful votes
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July 6th, 2016
Verified purchase

Thomas has been a very pleasant person to work with but the changes we discuss STILL have not been correctly input. Totally could be me, but somehow the agreements we reach in conversations and the word docs I've submitted get changed. I AM VERY FRUSTRATED!

Thumbnail of user ginab43
Gina B. – Yodle Rep

Hi Mary - Thank you for taking the time to share feedback and I'm sorry that we haven't met your expectations with this matter. I just passed along your feedback to our Customer Service team who will be looking into the issue. If you need any additional help, please reach out to me at 646-768-3690. Thanks, GB.

Thumbnail of user johannao
California
1 review
16 helpful votes
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September 8th, 2015

If you are considering using this service, let me tell you how much you DO NOT WANT TO WASTE YOUR MONEY! I've paid for this "service" for 4 months now. They built me a website, but short of that, though I have done everything they suggested I do, the "service" has net me: 4 phone calls, 3 of which were businesses attempting to sell me something and 1 possible customer, who did not leave a message. I've had 80 or so website visits mostly from my friends and family, all of which have netted me 0 new business. I have contacted them on numerous occasions to inquire as to what they had intended to sell me and why that was not happening. They have checked and checked, but the bottom line is this is CRAP! DO NOT FALL FOR IT!

Thumbnail of user jessicam132
Jessica M. – Yodle Rep

Hi, Johanna - Thank you for your feedback. I’m sorry to hear you didn’t have more success with our program. This is not the kind of experience we want any of our 50,000+ local business customers to have. If you’d be open to sharing your experience, I would like to hear more from you about what happened so that I can look into it further. This type of feedback can help make sure we’re further improving our product and service. If you have a few minutes, you can reach me at jessica.mcginn@yodle.com or 646-753-6362.

Thumbnail of user patricks69
Maryland
1 review
7 helpful votes
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February 2nd, 2015

Like many on here my experience begins and ends with the initial sales call, which was overly scripted and painfully time consuming. The sales person felt the need to repeat my name dozens of times throughout the discussion, which always sets off alarm bells in my head, this is an outdated sale ploy that is supposed to gain trust, but in my mind has the opposite effect. When we finally cut to the chase, I suggested that prior to making a $1500 commitment I do some independent research on Yodle and their services, this was met with a rather aggressive sales pitch where the rep began to machine gun their credentials and endorsements at me. I spent 18 years as a corporate purchasing manager, so I know when a sales person is trying to close me and keep me on the phone until they do. If those achievements and endorsements are legitimate why not let me off the call to do my own research? My guess is because I would end up on this site where over 180 people gave them 1 star and many for the very reason I am now.

I don't know if their service is worth the price, or if it will do anything to improve your business, and it appears I will never find out. Whether they believe it or not they had a serious lead in me, but when I had to resort to shouting into the phone to stop the sales rep from talking non stop over me, I knew I would never be a client.

Service
Quality
Thumbnail of user radleym3
Radley M. – Yodle Rep

Hi Patrick,

I'm really sorry that this was your experience. If you remember the name of the person you spoke with, please contact me at syvenna.siebert@yodle.com or 646-770-8974. This is not the type of conversation we want our sales team to have with prospective clients, and I'd like to look into it to see what happened and determine the issues we need to address.

Thank you,
Syvenna Siebert, PR Manager

Thumbnail of user jeffb81
Utah
1 review
1 helpful vote
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January 16th, 2014

My phone is ringing and I like the webpage, I’ve been very pleased with the look of it. I’ve been very pleased with everything and I would definitely recommend Yodle to any HVAC contractor. I’m happy to talk to anyone who’s considering Yodle.

Thumbnail of user robertf44
Texas
2 reviews
3 helpful votes
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January 16th, 2014

The Yodle team members on this site are anxious to be helpful and personable. They are well trained and seem interested in doing their follow up with my progress and understanding of my professional and highly personalized business website/dashboard. The Yodle team has kept their promise of caring about and supporting my investment. They call frequently and walk through the details of the joint effort and progress of how my business dashboard is working. The team provides ongoing efforts to help me succeed. Yodle specialists call me from three different parts of the country and really seem know internet/mobile phone marketing techniques. The Yodle marketing personnel utilize cutting edge, evidence based approaches to make sales happen, especially with the growing mobile phone market. They are able to show how their system works to bring sales to my counseling business. After the first two weeks the returns have started to come in. Many people are now searching from their iPhone and it shows where Yodle has done their research to design the format for iPhone searches. I will need to make up my investment after the first three month contract and see where it goes from there.

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From the business

Yodle helps local businesses to find and keep their customers simply and profitably. Yodle delivers a comprehensive platform that makes online marketing easy, affordable, and transparent for its 50,000+ local business clients. Yodle’s flagship product, Marketing Essentials™, includes a comprehensive desktop, mobile, web and social presence, reviews and offer management, and email campaign automation. Marketing Essentials can be supplemented with Yodle Ads, Yodle’s proprietary and optimized paid search technology.

Yodle has offices in New York, Atlanta, Austin, Charlotte and Scottsdale. Yodle is ranked #9 on the 2014 Forbes list of America’s Most Promising Companies and has won multiple awards for its business growth, job creation, technology innovation, and workplace and culture.

For more information visit www.yodle.com or call us at 877-276-5104.

Company Representative

Thumbnail of user radleym3
Radley M.

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