• Yodle

2018 CUSTOMER CHOICE AWARD

Yodle

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Overview

Yodle has a rating of 4.0 stars from 1,688 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yodle most frequently mention customer service, small business, and web presence. Yodle ranks 2nd among Advertising sites.

  • Service
    133
  • Value
    116
  • Quality
    111
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
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How would you rate Yodle?
Top Positive Review

“Great for small business”

Sergey K.
5/1/24

My small business was struggling and I knew that I needed to do some marketing and online advertisements, which was an area pretty new to me and didn't know much or very little about it. I have done some FB ads and that's all. But I guess it was not enough. Since I had nothing more to lose I decided to ask for help from professionals. They seemed to know the business pretty well since just after a small research I found them. So they have pretty good marketing which was a good sign in the beginning. I contacted them, we scheduled an online meeting, they gathered all the information they needed about my goals and my business and in a week they came back to me with an offer. I am glad that I accepted that offer even though it looked a bit high price to pay at that time, but it started showing results immediately. Now my customer base has grown significantly. They saved my business I think and I am endlessly grateful for that. I can't recommend them enough!

Top Critical Review

“Total waste”

Ted M.
11/8/15

After 5 months of 1250 per month I received ONE lead (Giving them the benefit of a doubt for one) Yodle is really good at stringing you on for more payments. Every time we called customer service they found something that should be changed to fix the problem. DON'T waste your money. There are legitimate companies out there that will yield results. Clay Blakemore finally called and made more empty promises.

Reviews (1,688)

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Reviews that mention popular keywords

customer service (258) phone number (39) business owner (57) sales rep (36) web presence (30) sales person (18) domain name (12) sales pitch (24)
Thumbnail of user alexanderc28
Florida
1 review
1 helpful vote
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April 21st, 2015
Verified purchase

Yodle is the best web marketing company I've ever used. They have so many tools that allow you to so easily track your advertising progress and further advance the way you do marketing. There customer service is really really great. I am not always the most proactive when it comes to getting my advertising done but yodle was persistent in making sure that I understood how to use there program and taking advantage of all the marketing tools they offer.

Thumbnail of user jillb38
Washington
1 review
0 helpful votes
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September 30th, 2015

Beth walked me through the initial setup of my new account. She was so thorough and patient, explaining every detail and making certain I understood each facet before moving to the next. I was awed at the robustness of this marketing program. Yodle offers all of the marketing strategies I know I should be using but do not have time to implement and monitor myself. I look forward to great results.

Thumbnail of user mitchellg24
New Jersey
1 review
16 helpful votes
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January 15th, 2016
Verified purchase

Today I had the pleasure of speaking with Michele@ Yodel. She was amazing with her answers for questions that needed to be addressed. She went above and beyond to fill me in on the important items that it would take to have a successful web site and
What would be expected of us to assist the Yodle team as we work together for a complete package. We at Classic Home Service Inc.are very pleased to have Yodel as our marketing team for my business

Thumbnail of user markm137
Virginia
1 review
3 helpful votes
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July 7th, 2014

I have been working with Yodle for about 18 months. I receive regular leads from the website and I consistently generate more income my cost. My account manager, Kerry Satchell, has done a great job of helping me revise and improve the site over time. I find the dashboard and the recording of the calls very helpful. I do wish more time was spent on the organic side of the marketing, but I like the flexibility in the pay per click costs.

Thumbnail of user martag4
California
1 review
0 helpful votes
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January 26th, 2016
Verified purchase

Today I called customer service for help with several items on my website. Michelle literally spent hours with me answering my questions and making the changes I requested. I was very pleased with her level of knowledge and her helpful attitude. Well I'm giving yodel five stars for customer service, I have yet to see the lead response I was sold on, however I am only three months in so hopefully in this fourth month I will start to see some leads.

Thumbnail of user rayz5
California
2 reviews
2 helpful votes
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December 29th, 2016

Zero support, you doing most of the work yourself. You might as well just do it on your own to begin with... They expect you to set everything up as all they provide is a generic plan that is being used over and over again. Once they get you to commit to a contract, you will never hear from them again without your prodding. They say it is in a infant stage and does not really perform until you have been paying for about 4 months. If you ask to get out of contract they allow it with a steep penalty. All they were concerned with was billing that credit card. The very first hit that my company received that they tried to take credit for was my very own local nursery who contacts me regularly for my business. What a joke... Spent about 1700. 00 and got and got and got Wait a Minute "zero leads". Please save yourself the nightmare.

Thumbnail of user timh42
Executive S. – Yodle Rep

Ray,

Sorry to hear that you didn't receive the results you'd hoped for - I'd be happy to look into your experience if you'd like to private message me your account details.

-Mike

Thumbnail of user elizabetha91
New Jersey
1 review
17 helpful votes
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May 2nd, 2017

I have had nothing but issues with this company. Paid way too much money with no return. Upon completing a survey that I was not satisfied, I heard from not one single rep at the company. When I asked for a refund of payment after my contract ended at it was month to month, I was informed that they cannot provide ANY refunds. Read the fine print of our legal contract. Definitely not good business.

Service
Value
Shipping
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Quality
Thumbnail of user timh42
Executive S. – Yodle Rep

Hello Elizabeth,

We're very sorry that you didn't receive the results you had hoped for, and we'd be happy to look into your experience. Would you remind sending us a private message with your account identifier so we can investigate?

-Mike

Thumbnail of user mikel235
Pennsylvania
1 review
10 helpful votes
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March 2nd, 2016
Verified purchase

We have been in business since 1971.
Never before have I been so pleased with a marketing platform like this.
The ease of operation is remarkable. The wealth of information available at my fingertips has enabled me to immediately steer our marketing in the proper direction.
My favorite option is the Review requests and Automated email controls. This platform has shaved hours off of my weekly work load and has shown immediate results leading to more sales.

Thumbnail of user juliem46
Illinois
1 review
1 helpful vote
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January 21st, 2014

We have a 2 gyms and have been with Yodle for two years. We started getting good quality leads within a few weeks. Although their service and turn around time for updates was a little slow at first, they have recovered and have done a great job of presenting my business on-line. We receive highly qualified leads through phone calls or email. They offer us a key component of our business-- great rankings and visibility! We are happy that they evolved into a great product with stellar customer service.

Thumbnail of user karenm80
California
3 reviews
6 helpful votes
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June 26th, 2014

I have been with Yodle 100 days now, they promised me a great website and lots of customer traffic. They designed a website for me on a standard template, it looks average and I had to rewrite 95% of the text. It is easy to add pictures and maintain it yourself but they have done a little maintenance for me. I received about 20 calls in the past 3 months that have been wrong numbers or vendors trying to sell me something. I reported this to Yodle and it took them about 6 weeks to sort of fix the wrong numbers. I have had gained 2 customers from my Yodle website that were viable and a couple of potentials that did not work out. For my $4000 this is a terrible return on investment. They charge you a fortune for building a website and then spending 30 minutes a month on maintaining it. You could use your money much more wisely elsewhere. I'm sorry that I even signed up with them another scam that I foolishly fell victim to.

Thumbnail of user radleym3
Radley M. – Yodle Rep

Hi Karen – my name is Radley Moss, and I’m the Director of Corporate Communications at Yodle. I’m sorry to hear that you haven’t seen results with Yodle and are also disappointed with our service. If you have a moment, could you contact me at rmoss@yodle.com or 212-542-5449? I’d like to get more insights on what happened.

Thank you,
Radley

Thumbnail of user nateh1
Indiana
5 reviews
7 helpful votes
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August 13th, 2013

I use yodle's outrank local seo service for my online advertising and it has worked great. It's easy to keep track of your leads, they offer great local seo ranking, and have a very user friendly website that allows you to track your return on investment. Highly recommend.

Thumbnail of user scotta24
New Jersey
1 review
1 helpful vote
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June 20th, 2014

Yodle's setup and follow-through has been exceptional. We began getting calls from our program after only a week or so, and the phone keeps ringing. The ability to rate our calls and have Yodle fine tune its ad placement based on those ratings, has proven itself in improved results. Our Yodle advertising program is providing a great return on investment.

Thumbnail of user tomc73
Tennessee
1 review
1 helpful vote
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January 27th, 2015
Verified purchase

Always awesome you guys bend over backwards to accommodate my needs. I am so thankful for a company that puts their customer first. I have confidence in knowing if I have a technical question or a Google placemen question that you will have the answer. This speaks volumes on your in house training and expertise. Keep up the great service.

Service
Value
Quality
Thumbnail of user pamelaw10
Texas
1 review
2 helpful votes
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September 30th, 2013

We’ve been open for almost 5 years now and only had a few core customers. When a yodle rep called me he really got me excited about advertising so I took a leap of faith and signed up. I’m so glad I did. They encouraged me to help myself. After I got my first yodle lead and signed on 2 new clients it really solidified what yodle does. Now I’m hiring on another employee. I’m looking forward to being busier now with yodle!

Thumbnail of user jacobs74
Ohio
1 review
12 helpful votes
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February 10th, 2016
Verified purchase

We started up with Yodle at the beginning of 2015 and have been using there services right at a year now. We definitely saw a spike in overall leads from there services which turned in to more work. Keeping track of leads that where generated from Yodle is easy to do and the ability to listen to the phone conversations are a great feature for a small company like ours.
Making changes to the website takes a bit of leg work, but they are quick to respond and help out at the customer care department.
The only reason I would not give them a 5 star rating is that the web page they provide you with is very limited. It would be nice to have a few more options to choose from. Once you start trying to customize there website to fit your business, you'll know what I mean.
I would recommend Yodle to other small business owners.

Thumbnail of user carolc23
Connecticut
7 reviews
17 helpful votes
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November 1st, 2013

Always wary of wasting hard earned dollars on advertising, I (rather reluctantly) agreed to give these people a try. At the time I felt it was rather pricey and had no confidence that I would get many results. I was so wrong. These people know their business, work very hard to get results and even follow up to make sure that I am a satisfied customer. The very first day my account was activated I got results and am still getting them 2 months later. I believe the work I am getting from these referrals is not only paying for the service but also increasing my profit. I have to stop telling myself that this is too good to be true. A real help with advertising that gives results!

Thumbnail of user ronaldt10
Hawaii
1 review
2 helpful votes
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October 1st, 2013

We’ve been getting hits and some new work with yodle. We signed on a new business account and made new contacts that’ll benefit us later on as well. The follow up is great. Yodle staff works hard to make the most of our advertising-using my feedback to make it even better.

Thumbnail of user nancym90
Tennessee
1 review
2 helpful votes
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November 13th, 2015
Verified purchase

I called Yodel to get my business Facebook page set up. I was so happy to get quick and friendly service! Michelle also helped me by prominently displaying a link for clients to search all properties.

Thumbnail of user ambers76
Illinois
1 review
5 helpful votes
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April 21st, 2017

We specifically asked if our Google listing would be left alone after our 3,000$ membership (that didn't bring in any leads whatsoever) ended. They assured us it would be fine. Of course they deleted everything on google we had before we started with them! And we lost years of reviews etc. what a joke

Thumbnail of user timh42
Executive S. – Yodle Rep

Hey Amber,

We'd like to look into your experience and see how we can help - do you mind sending us your account details so we can dig a bit?

-Mike

Thumbnail of user suzanneh34
West Virginia
1 review
4 helpful votes
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April 21st, 2017

This company would not refund an automatic credit card charge for monthly service when I requested to cancel. Josh, a "manager" stated that once the charge is made they can't refund as the money has already been sent out to optimizing the sites. I would steer clear of a company that won't stand behind their business model.

Thumbnail of user timh42
Executive S. – Yodle Rep

Hey Suzanne,

We're very sorry that you had a frustrating experience when cancelling - we'd be happy to look into it for you. Would you mind sending us your account details via private message?

-Mike

Thumbnail of user suzis2
New Jersey
1 review
3 helpful votes
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November 11th, 2013

I made a huge mistake and just signed up with yodle. After doing some research, I realized they are going to hurt my online presence and not help it (hurt my own website listing, etc). How do I stop this? I only agreed to the contract several hours ago, but how can I get out of it?

Thumbnail of user radleym3
Radley M. – Yodle Rep

Suzi – per the conversation you had with our client services team earlier today we have canceled your account. I’m sorry to hear that you think we’d hurt your online presence. I respectfully think it’s worth pointing out that we work with 40,000+ small businesses, including more than 750 therapists, of which a large number are achieving great results. The success stories page on our website provides just a small taste of that - http://www.yodle.com/success-stories/video-testimonials/. I respect your decision but please also feel free to reach out to me if you change your mind about working with Yodle in the future.

Best,

Radley Moss
Director of Corporate Communications, Yodle
rmoss@yodle.com

Thumbnail of user meleniel
Pennsylvania
1 review
0 helpful votes
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December 9th, 2015
Verified purchase

Contacted Yodle to tweak our Marketing Campaigns. The depth of knowledge and ideas provided by the Yodle representative was amazing! She also exuded a positive energy and you could tell she really loved her job! That in itself is reason enough to recommend Yodle.

Thumbnail of user erinm49
Ohio
1 review
1 helpful vote
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November 18th, 2015
Verified purchase

I had the pleasure of having Beth walk me through the Yodle website they created for my company. It is very easy to use and she was delightful to work with. I hope this gives me a ton of ROI (return on my investment)

Thumbnail of user erikah5
North Carolina
1 review
1 helpful vote
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September 10th, 2013

Yodle has drastically helped our company with Google rankings. Before Yodle, I could not find our company with numerous different keywords. Now when I search basic keywords we are #4 on the first page, which has helped us maintain steady leads. The organization of the dashboard is great too. I can rate our leads and look at all points of contact-the duration of the call, the dates received, and listen to the recordings. It's an efficient way to keep track of what's going on with our business and our clients.

Thumbnail of user levil12
Texas
1 review
1 helpful vote
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March 3rd, 2016
Verified purchase

Ryan was great and took that time to give us great suggestions. Walked us through email creation and creating a promotion. Helped us edit our contacts list.

He did this all on the fly since we had to call in ourselves for our scheduled call... (not Ryan's fault we didn't get called)

Ryan was and is awesome. Hire more people like Ryan

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From the business

Yodle helps local businesses to find and keep their customers simply and profitably. Yodle delivers a comprehensive platform that makes online marketing easy, affordable, and transparent for its 50,000+ local business clients. Yodle’s flagship product, Marketing Essentials™, includes a comprehensive desktop, mobile, web and social presence, reviews and offer management, and email campaign automation. Marketing Essentials can be supplemented with Yodle Ads, Yodle’s proprietary and optimized paid search technology.

Yodle has offices in New York, Atlanta, Austin, Charlotte and Scottsdale. Yodle is ranked #9 on the 2014 Forbes list of America’s Most Promising Companies and has won multiple awards for its business growth, job creation, technology innovation, and workplace and culture.

For more information visit www.yodle.com or call us at 877-276-5104.

Company Representative

Thumbnail of user radleym3
Radley M.

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