• Yodle

2018 CUSTOMER CHOICE AWARD

Yodle

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Overview

Yodle has a rating of 4.0 stars from 1,688 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yodle most frequently mention customer service, small business, and web presence. Yodle ranks 2nd among Advertising sites.

  • Service
    133
  • Value
    116
  • Quality
    111
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
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How would you rate Yodle?
Top Positive Review

“Great for small business”

Sergey K.
5/1/24

My small business was struggling and I knew that I needed to do some marketing and online advertisements, which was an area pretty new to me and didn't know much or very little about it. I have done some FB ads and that's all. But I guess it was not enough. Since I had nothing more to lose I decided to ask for help from professionals. They seemed to know the business pretty well since just after a small research I found them. So they have pretty good marketing which was a good sign in the beginning. I contacted them, we scheduled an online meeting, they gathered all the information they needed about my goals and my business and in a week they came back to me with an offer. I am glad that I accepted that offer even though it looked a bit high price to pay at that time, but it started showing results immediately. Now my customer base has grown significantly. They saved my business I think and I am endlessly grateful for that. I can't recommend them enough!

Top Critical Review

“Total waste”

Ted M.
11/8/15

After 5 months of 1250 per month I received ONE lead (Giving them the benefit of a doubt for one) Yodle is really good at stringing you on for more payments. Every time we called customer service they found something that should be changed to fix the problem. DON'T waste your money. There are legitimate companies out there that will yield results. Clay Blakemore finally called and made more empty promises.

Reviews (1,688)

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Reviews that mention popular keywords

customer service (258) phone number (39) business owner (57) sales rep (36) web presence (30) sales person (18) domain name (12) sales pitch (24)
Thumbnail of user sarahb66
Maryland
1 review
2 helpful votes
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September 9th, 2013

I love that with yodle I don’t have to lift a finger when it comes to my advertising. I’m incredibly busy and it’s one thing I don’t have to worry about. They change my website whenever I want, without me having to do it. Results have been great-we get quite a few calls and it’s helped get us new clients as well.

Thumbnail of user danp24
Pennsylvania
1 review
1 helpful vote
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August 1st, 2013

Yodle performed amazingly well. In the first 17 days we made three sales. If they were just three sales I would of been happy, but one of the leads turned out to be a huge account executive that yielded 10k of business. This would not have happened without Yodle. In addition, they told us up front that the first month would be slower as they did their magic!... I cant wait to see what Yodle brings next...

Thumbnail of user richardg82
North Carolina
1 review
0 helpful votes
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April 16th, 2015
Verified purchase

The experience was very good. Ivan guided me through the process of learning how to use Yodle as a thorough marketing product. His explanations were good and extremely helpful. Very pleasant experience.

Thumbnail of user suzannet9
Florida
1 review
0 helpful votes
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December 15th, 2015
Verified purchase

Ms. Burch was extremely patient and helpful with revisions we requested to our sites. She also was very knowledgeable and answered all my questions thoroughly. Her enthusiasm was very refreshing as well.

Thumbnail of user kristins11
Arizona
1 review
2 helpful votes
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November 26th, 2013

As new business owners we were drawn to Yodle's expertise to help us develop optimal leads and create a professional website to draw new customers to our door. Two years later our relationship with Yodle has continued to help positively drive our internet customer base. Thank you Yodle!

Thumbnail of user barrys44
Oregon
2 reviews
2 helpful votes
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February 15th, 2016
Verified purchase

I am new to this whole social media presence. The people at Yodle have been very helpful in guiding me through the set up process and explaining how all this works. I especially want to say thank you to Miles Bloxson. She was very patient with me and did an outstanding job of explaining in detail the items we covered. She made my learning session very enjoyable. I hope I get to deal with her again in one of my follow up sessions.

Thumbnail of user davidf5
Washington
1 review
11 helpful votes
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February 4th, 2010

Let's face the FACTS!

Google documents have pointed out that more than 70% of the search will go and click directly into the organic area of the page and not the area where the Sponsored Links are found. Also, the conversion rate is much higher from those clicking into the organic search return. Maybe partly due to the sponsored links are well known to be the target of online media sales reps and the sponsored links represent those willing to pay for online media instead of the better roi of hiring a good seo? It just makes sense that they would call those displaying a need for business. My advice... Before spending money with those companies you maybe better off researching Search Engine Optimization in a local city around you. Talk to them and you may learn more than you know about SEO now.

Thumbnail of user mattheww19
Ohio
1 review
4 helpful votes
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November 5th, 2012

I just got off the phone with a yodle sales person. After misleading me in a voice mail i called him back. After i found out what they do there i still went through with the presentation. I liked what he had to say. The entire presentation took about an hour. I then said i needed to sleep on the proposal. I was not prepared to sign up on the spot given that i had never hear of yodle. Thats where the high pressure push started. The sales person actually got pissed at me when i informed him that i wanted to sleep on the matter and have him call me in the morning after i had time to do some searches and see how yodle reviewed and how the service actually worked. At that point the salesman got more angry and i just told him not to even call me back. There was no way i was going to use them. Before he got pushy i was going to speak to my other partners and try them out. If I ever heard someone in my company acting like that towards anyone i would let them go on the spot.

Thumbnail of user taylorr44
Canada
1 review
5 helpful votes
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May 8th, 2017

Had a overview scheduled with one of their pushy sales guys. He read of a script for over an hour and I told him I have seen the software with Rogers Outrank, he still continued to read off the script and bore me to death. He followed up several times and pushed me into a month to month program to try it out and said he can Guarantee more leads for me. As soon as I signed up I never heard a peep from this guy. They didn't produce one lead for me and I cancelled the service. The salesman Shaun didn't even have the guts to reply to my emails either when I cancelled. Don't waste your time with this company they are horrible.

Thumbnail of user timh42
Executive S. – Yodle Rep

Hey Taylor,

Please accept our apologies for this, and we'd like to look into your experience - would you mind private messaging us some details?

-Mike

Thumbnail of user bonniet21
South Carolina
1 review
0 helpful votes
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June 6th, 2016
Verified purchase

Love all the features of Yodle. First and Foremost Great Customer Service. I have been 13 days active and have more new contacts for my business than I have had in the last 6 months. They make it really easy to do business! Love it!

Thumbnail of user tomm769
Maryland
1 review
1 helpful vote
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August 9th, 2013

My business has been getting what we’re looking for through yodle- both residential and commercial customers for our carpet cleaning business. Yodle has been more consistent with getting us results than similar online marketing we tried in the past.

Thumbnail of user samuelb38
California
1 review
2 helpful votes
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November 25th, 2014
Verified purchase

Our experience with Yodle thus far has been excellent! We have been using them for a month now and we have seen our leads increase by, at least, 40%. The dashboard is easy to use and the customer service people are always there to answer any questions I have, even the dumb ones haha

Thumbnail of user bethd16
Ohio
1 review
1 helpful vote
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February 8th, 2015
Verified purchase

I called to get my user id, and update our website, and start an ad campaign. The gentleman was very nice and very helpful, but ultimately was not able to handle all of my needs. I will call back on Monday to finish these tasks.

Thumbnail of user marcusw28
Texas
1 review
2 helpful votes
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January 11th, 2016
Verified purchase

I am trying my third attempt to launch a website. Yodle is far above and beyond the other two companies I attempted to use. Customer service is spectacular, and their product is extraordinary! I received leads off my new website in less than four days.

Thumbnail of user nicoleb17
Michigan
1 review
18 helpful votes
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September 21st, 2014

My only regret is I did not read the reviews before I signed up with this company. They are difficult to deal with and do not deliver on their promises. Under any circumstances do not sign up with this company and waste your hard earned money. I have been trying to cancel my account and as to date a manager is not available to handle my account. What a run around.

Thumbnail of user radleym3
Radley M. – Yodle Rep

Hi Nicole – I’m very sorry to read that you’re not satisfied although I would like to respectfully point out that we do also have positive reviews. I want to see what we can do what to remedy this situation. We pride ourselves in offering great customer service and I’m very disappointed to hear about what you’ve encountered as you try to cancel to cancel your account. If you could contact me at 212-542-5449 or rmoss@yodle.com with your business name and contact information, I will make sure that the appropriate manager in our client services department reaches out to you.

Thank you,
Radley Moss, Director of Corporate Communications

Thumbnail of user mikem374
Texas
1 review
0 helpful votes
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April 27th, 2016
Verified purchase

Extremely helpful. They took their time and did not rush me. They worked through an issue with me with politeness, care and enthusiasm. I wish more companies had such wonderful emoloyees. So far I'm really enjoying my experience with them.

Thumbnail of user brycew2
Colorado
1 review
2 helpful votes
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November 25th, 2013

They definitely got me business that I would have never received on my own. It's a little bit expensive, but not if you get reoccurring business from the customers they generate. So far I have been pleased with the results.

Thumbnail of user mikes210
New York
1 review
3 helpful votes
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February 27th, 2014

Promised the world and severely under delivered. I would recommend that you stay away from this service as the cost is not worth it. I gave the service an ample amount of time to provide results and all I received were wrong number calls and hang ups. I am here to discuss my experience and it was a poor one and I wouldn't want others to experience what I have. There are other ways to market yourself and I recommend you visit other avenues.

Thumbnail of user radleym3
Radley M. – Yodle Rep

Mike,

I'm Radley Moss, Yodle's Director of Corporate Communications. I'm very sorry to hear that we didn't meet your expectations. If you're open to it, would you mind contacting me so I can get further information on what happened? Yodle works with many small business customers across the country, a large number of whom are enjoying tremendous success with us, but we always want to learn more when things don't go according to plan to reduce the possibility of this happening again.

You can reach me at rmoss@yodle.com or 212-542-5449.

Thanks and hope to hear from you soon.

Radley

Thumbnail of user devonw8
Virginia
1 review
0 helpful votes
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December 4th, 2014
Verified purchase

Yodle has excellent customer service staffed with individuals more than happy to assist you with any problems. I love speaking with them and wish more companies would follow their business model as far as keeping the consumer happy is concerned. I spoke with an individual today named Payden, he was incredibly helpful and polite as well, and I look forward to dealing with him in the future.

Thumbnail of user mojganr
Indiana
1 review
2 helpful votes
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August 8th, 2013

My company has been using Yodle from their inception for our online marketing needs. Yodle has been a true partner on our PPC and organic campaigns. Yodle understands of the market place and competition in the field of Cosmetic Surgery and Medical Spa. They have been able to think outside of the box when our company needs required it. I have recommended Yodle to other business as well.

Thumbnail of user johns554
California
2 reviews
3 helpful votes
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August 8th, 2013

Love Everyone at Yodle! I listed my company (American door springs) with Yodle and I am having great success with calls coming in and customers going to my web site. The staff at Yodle is fantastic and is always there to help me. I get follow up calls with suggestions and always helpful! I will recommend Yodle to all my family, friends and customers. You have a customer for life!

Thumbnail of user miahaels
Oklahoma
1 review
0 helpful votes
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December 22nd, 2015
Verified purchase

I have always struggled with getting a customer to give us a review. With Yodle we were able to get reviews instantly and it was convenient for both the customers and our team.

When we call Yodle we receive the exact service we expected out of the team. Fast, Informative, and Professional all at the same time.

Service
Value
Quality
Thumbnail of user richardg144
North Carolina
1 review
0 helpful votes
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April 18th, 2016
Verified purchase

I do not remember her name, but she was so kind and patient. I put her on hold 4 to 10 times, and returned to the phone call with the same enthusiasm she walked me through each and every step, and made sure I was comfortable, before she left the phone call, I thank her so much. Yodle are certainly the best that I have come across, and certainly Yodle knows what they doing, they know how to keep their customers.

Thumbnail of user kathyk14
Texas
1 review
2 helpful votes
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September 27th, 2013

I have worked with Yodle for almost 2 years and have been very pleased with the results of our AD campaigns with them. We recieve 10-20 qualified leads per day and I review the leads (phone calls) to determine that they are qualified leads. Yes, we have a sizable budget but our industry is very competitive. As other reviewers noted, you can run your own campaign for less money BUT you have to have someone knowledgeable that has the time to manage it. It's much more cost effective for us to pay Yodle to manage the account, that way we can take care of all the business Yodle is sending our way!
Our Reps, Brian and Kyle have been extremely helpful, responsive and great to work with!

Thumbnail of user lirag
Illinois
1 review
0 helpful votes
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March 14th, 2016
Verified purchase

Every time I call customer service for help I have to see that most of the time I have a good experience. Today I spoke with Michelle and she went above and beyond to help me how to be more successful with the website and give me amazing tips! She was professional, patient, very detailed and great attitude.
Thanks again Michele for all your help!

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From the business

Yodle helps local businesses to find and keep their customers simply and profitably. Yodle delivers a comprehensive platform that makes online marketing easy, affordable, and transparent for its 50,000+ local business clients. Yodle’s flagship product, Marketing Essentials™, includes a comprehensive desktop, mobile, web and social presence, reviews and offer management, and email campaign automation. Marketing Essentials can be supplemented with Yodle Ads, Yodle’s proprietary and optimized paid search technology.

Yodle has offices in New York, Atlanta, Austin, Charlotte and Scottsdale. Yodle is ranked #9 on the 2014 Forbes list of America’s Most Promising Companies and has won multiple awards for its business growth, job creation, technology innovation, and workplace and culture.

For more information visit www.yodle.com or call us at 877-276-5104.

Company Representative

Thumbnail of user radleym3
Radley M.

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