• Yodle

2018 CUSTOMER CHOICE AWARD

Yodle

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Overview

Yodle has a rating of 4.0 stars from 1,688 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yodle most frequently mention customer service, small business, and web presence. Yodle ranks 2nd among Advertising sites.

  • Service
    133
  • Value
    116
  • Quality
    111
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
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How would you rate Yodle?
Top Positive Review

“Great for small business”

Sergey K.
5/1/24

My small business was struggling and I knew that I needed to do some marketing and online advertisements, which was an area pretty new to me and didn't know much or very little about it. I have done some FB ads and that's all. But I guess it was not enough. Since I had nothing more to lose I decided to ask for help from professionals. They seemed to know the business pretty well since just after a small research I found them. So they have pretty good marketing which was a good sign in the beginning. I contacted them, we scheduled an online meeting, they gathered all the information they needed about my goals and my business and in a week they came back to me with an offer. I am glad that I accepted that offer even though it looked a bit high price to pay at that time, but it started showing results immediately. Now my customer base has grown significantly. They saved my business I think and I am endlessly grateful for that. I can't recommend them enough!

Top Critical Review

“Total waste”

Ted M.
11/8/15

After 5 months of 1250 per month I received ONE lead (Giving them the benefit of a doubt for one) Yodle is really good at stringing you on for more payments. Every time we called customer service they found something that should be changed to fix the problem. DON'T waste your money. There are legitimate companies out there that will yield results. Clay Blakemore finally called and made more empty promises.

Reviews (1,688)

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Reviews that mention popular keywords

customer service (258) phone number (39) business owner (57) sales rep (36) web presence (30) sales person (18) domain name (12) sales pitch (24)
Thumbnail of user jamest94
Georgia
1 review
2 helpful votes
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April 27th, 2015
Verified purchase

Love my experience with YODEL, I have the confidence now to know my advertising dollars are really working for me, the results are immediate and the support from yodel is great. Recommend these guys highly

Thumbnail of user lisab222
New York
1 review
0 helpful votes
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April 5th, 2016
Verified purchase

Good afternoon,
Just a quick note to tell you that you have an exceptional employee in Pryanka. I am a small business owner with a few small companies. Prynaka is very special in the way she handles clients with professionalism and knowledge. I have dealt with her on many occasions and every conversation we've had was handled beautifully. She definitely is a great part of your team. She is management all the way!

Best Regards
Lisa Ballaro

Thumbnail of user markr147
Connecticut
1 review
0 helpful votes
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November 30th, 2015
Verified purchase

I enjoyed the time with Bev. I feel that i can improve my listing in a better controlled environment of the webpage and the ease of access to import pics and info i can provide people will make my future much brighter.

Thumbnail of user rogerk24
Texas
1 review
0 helpful votes
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January 8th, 2016
Verified purchase

I had a great experience with Michele. I have not been happy with Yodle so far, but between her and Emma. They have settled me down a little. She talked with me for about an hour or so to help me understand things I was confused about. She also redid some aspects of my website I was not happy with. Overall she did an excellent job. If Yolde works as well as Michele... I'll end up very busy and happy.

Thumbnail of user shanec21
Nebraska
1 review
2 helpful votes
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July 17th, 2013

I’m a one man Locksmith company and I don’t have a retail store or a lot of money to spend on SEO. Yodle got me on the first page of Google which makes me feel like I can compete with the big guys without paying big guy prices.

Thumbnail of user michaelw134
Wyoming
1 review
0 helpful votes
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March 26th, 2015
Verified purchase

These guys are on top of things. They never give you attitude and are very responsive and friendly. They are awesome at customizing your internet presence to fit your own personal style. And they generate BUSINESS!

Thumbnail of user gleb1
Michigan
1 review
12 helpful votes
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February 6th, 2015

I had an appointment with Yodle today for initial presentation. The rep., Chelsea I believe, was friendly and explained their service. After the presentation, I was switched over to a more aggresive, high pressure type sales person. I explained I was not ready to commit today, as I wanted to do my homework and investigate Yodle for my own peace of mind. This did not sit well with the Yodle high pressure salesman as he became demeaning in his comments and derogatory. After this continued and it was obvious he didnt want to hear what I had to say, I got off the phone. Been down this road before... not going down it again.

Thumbnail of user radleym3
Radley M. – Yodle Rep

Hello - I'm really disappointed to read your review. We have high expectations for all of our sales team, so if you had a bad experience I would like to look into it. If you have a free moment, please contact me at syvenna.siebert@yodle.com or 646-770-8974 with more details.

Thanks,
Syvenna

Thumbnail of user frankt37
Georgia
2 reviews
4 helpful votes
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February 2nd, 2015

I recently got a call from Yoddle and my experience has been horrible... they have calls coming to my personal cell... not my business... they seem like they read from a script and when I ask questions they seem lost... they do not hear what I say. On the 1st set up call they were so lost. Could not get system to work and I actually was seeing the Yoddle reps screen when they attempted to log in to my computer to see what to do. 2nd attempt to complete set up Yoddle came thru as Google on call id,,, so I did not answer
I think they just took my money and ran and now im left with poor service... they simply don't hear what I say and call right back and ask same Q again... its such a comedy of errors now... they have damaged my reputation and my business... do not use Yoddle

Tip for consumers:
Don't use them!

Service
Value
Quality
Thumbnail of user radleym3
Radley M. – Yodle Rep

Hi Frank - I'm Syvenna Siebert, the PR Manager at Yodle. I just read your review, and I'm really concerned about this because what you've described is not the experience we aim to deliver. If you have a moment, could you contact me at syvenna.siebert@yodle.com or 646-770-8974 with your business name and other relevant details about your account? I'll look into it and make sure that we correct the phone number and that you're getting the service you need.

Thank you,
Syvenna

Thumbnail of user reginaldb26
Alabama
1 review
1 helpful vote
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March 26th, 2014

Since signing up with Yodel we've received essential leads that pumped much needed resources into our Carpet & Furniture Cleaning Business. The Yodel Staff we've encountered was very informative and helpful unlike many other marketing agencies they listen to your needs and deliver.

Reggie B. Senior Tech
BFC Carpet Cleaning

Thumbnail of user rong145
California
1 review
0 helpful votes
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August 24th, 2017

Our plumber repaired a toilet and pointed out water damage to the subfloor. So, we asked around and were referred to RJ's Linoleum Service in Fresno CA. A week later (the linoleum we wanted had to be ordered) it was in and looks beautiful. It was a very skillfully executed performance. It wasn't cheap but you get what you pay for. I would not hesitate to call them again should we need this service.

Thumbnail of user shawnb21
Pennsylvania
1 review
1 helpful vote
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January 16th, 2015
Verified purchase

My experience with yodle has been wonderful. Bipco has been up and running for just a short period of time and the amount of leads have been great. Im very pleased with the site and the customer service is Awesome!

Thumbnail of user davidh198
Massachusetts
1 review
2 helpful votes
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January 13th, 2015
Verified purchase

My business has at the very least doubled in the three months I have been with Yodle. Many companies have made many claims that I have advertised with, unfortunately none them performed close to their claims. Yodle has exceeded their projections many times over. I would reccomend them to everybody looking to increase the bottom line.

Thumbnail of user peteh39
Arkansas
1 review
2 helpful votes
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May 31st, 2016

Kaitie Roberts was my Account representative, all I can say is in the initial presentation was stopped as soon as she heard that I did not have the few hundred dolars it took to get started... she was no longer interested in helping me. I'm a Single dad with two kids who is freshly divorced, I work from job to job just to have enough money to feed my kids and get by, I would love the opportunity to have somebody advertize for me and help bring in more customers, and would gladly pay for such a service once it was proven to help.

Tip for consumers:
Once they figure out you're broke, they're out!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user ginab43
Gina B. – Yodle Rep

Hi Pete - I read your review and am sorry to hear we lost the opportunity to work with you. I appreciate you taking the time to share your feedback. If you have any questions, please don't hesitate to reach out at 646-768-3690 or gina.balistreri@yodle.com. Thanks, GB.

Thumbnail of user alishah3
Michigan
1 review
1 helpful vote
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February 12th, 2015
Verified purchase

I worked with DeDe and she was awesome! We were very hesitant to invest the initial investment, however within the first 48 hours our expectations have been exceeded! Love Yodle thus far, and I highly recommend working with them!

They are the BOMB DOT COM!

Thumbnail of user stevenl78
New York
1 review
1 helpful vote
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April 21st, 2016
Verified purchase

After having Yelp! For about 3 years now, and so far only having spent just a few weeks into the Yodle experience, its easy to see the differences and they are vast!
They are spending time, One on one time trying to get Me and them as a partnership. They are making sure that I do what is necessary on My end while at the very same time, doing what is necessary themselves to build a brand and a product that is seen by all and recognized by all to the fullest. Mind you now, this is an early review about my impressions so far, and they SO FAR, have exceeded ALL My expectations!

Thumbnail of user gabrielaf3
Texas
2 reviews
1 helpful vote
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January 15th, 2016
Verified purchase

I have been self employed for 20 years, solo, and its been a huge challenge for me to keep up with thank you cards, blast emails for special offers, social media, website update, google ranking etc. I just signed on with Yodle and I'm so excited about all the features, woohoo, with the click of a button, my offers will go to my clients by email, face book, and my website all at once, yea baby! It's on! This is amazing to me, where have you been all my life?. Hahahaha Love, love, love all your team, love how you have helped and explained every thing to me step by step in a few days, and not all in one day... I love how you give me the things to do one day at a time, like getting my clients list going so we can send out "Offers" immediately... you guys ROCK!

Thumbnail of user mitchj3
Wisconsin
1 review
1 helpful vote
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December 22nd, 2014
Verified purchase

Very Good. Levare covered alot of information in a very efficient manner. I feel much more comfortable with Yodle and all of its features, whereas before the phone call with Levare I was somewhat confused.

Thumbnail of user janiceg14
California
1 review
13 helpful votes
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June 19th, 2015

I was contacted by Yodle who initially I believed was a company to send me qualified leads. It was not revealed to me that this company would bundle my website and request for me to load contacts until I read their email. When I mentioned to the rep. That I had recently contracted with a company, 220 Mtg. To move my website to them, the rep just glazed over this objection, not really clarifying that they were the same type of business. Their sales people are very concentrated and pressuring. Their prices are quite expensive and they will cut the price just to get you on their chasey. Their sales person could really go on and on about how great they were, but left me in the dark of exactly what the whole program entailed.

Thumbnail of user radleym3
Radley M. – Yodle Rep

Hi Janice, I'm sorry to hear about this -- it sounds like there may have been a miscommunication, and I apologize for that. If you have a few minutes, could you please contact me at syvenna.siebert@yodle.com or 646-770-8974 with some more information so that I can look into what happened?

Thanks for your feedback,
Syvenna Siebert

Thumbnail of user bobbyd22
New Jersey
1 review
3 helpful votes
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April 9th, 2014

Spent a couple hours reading through this site and it seems my exact situation has been explained here MULTIPLE times by so many dissatisfied people. Same thing; got a call from "Yodle Healthcare" regarding "new clients"... saw the presentation, said no thanks... representative "puts me on hold to speak with a manager" lowers the price... i say no thanks then the rep "gets his manager" again and comes back with another lower price

I say no for a final time, get insulted by the glorified telemarketer tough guy on the other end

I see ** repeatedly responding to the SAME ISSUES over and over again... poor guy, probably has pre-types responses that he cut and pastes to reply to all the angry customers

**[personal information redacted by admin]

Thumbnail of user carolinem12
Illinois
2 reviews
1 helpful vote
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March 20th, 2014

So far, for our construction company, Yodle has been a solid investment. We have
Been receiving at least 2 leads per week if not per day.
In the beginning, I did receive multiple H&R Block calls, but as we were tweeking all
Our info and giving it time to work, it has paid off for us. They also credited our
Account for all the H&R Block clicks. The only complaint I have is that we want the traffic going to our website and logo, and not to their site, but its understandable that
They also need to be able to track all traffic. But- at the 3 month mark- SO FAR SO GOOD. I will make sure to update my review if anything changes.

Thumbnail of user darrens18
Utah
1 review
1 helpful vote
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March 18th, 2014

I cannot stress enough how important Yodle has been to Half Dental. We had a different company providing SEO services with no results. After switching to Yodle we saw an immediate increase in web traffic and new clients. Let me break it down:

Sales Staff - absolutely incredible! Jacob Cutler takes a very personal approach to helping determine how we should approach the marketing for each new office. He has NEVER treated my like a customer, but acts like a valued partner.

Support Staff - Jeffrey McDowell and his team are incredibly responsive to Half Dental's needs and makes changes faster than an internal IT team. He takes the time to insure our business goals are addressed... THEN HE ACTUALLY MAKES IT HAPPEN!

Results - Yodle's SEO work for Half Dental is responsible for 40% of our new patients. Yodle is the single most valuable asset in our marketing quiver.

If you are looking to improve your company's online presence you can choose no better partner than Yodle.com

Thumbnail of user jenr26
Utah
1 review
1 helpful vote
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February 25th, 2016
Verified purchase

I needed to make some changes to my website. I had sent in some change requests via email and was told that the changes wouldn't be as easy as I had assumed. I called in and Felicia was able to help me recreate the changes to the website that I wanted and them promptly added it to the website exactly as discussed. I had a couple other questions relating to a zip code I wanted to add to our SEO that she was able to answer effectively and then discussed the options available to achieve exactly what we were wanting.

Service
Thumbnail of user carolt48
Maine
1 review
0 helpful votes
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April 4th, 2016
Verified purchase

I had a terrific experience working with Emma in crating my adversite. She listened to my suggestions and was able to quickly and efficiently implement them. She was also able to explain why certain things had to be done in a certain way to optimize accessibility to my site.

Emma, listened thoroughly to my questions and concerns and was able to process large amounts of information quickly and efficiently. She was a pleasure to work with. Emma assured me that any additional changes I wanted to make could always be implemented as I worked with the site. Thank you for excellent service!

Service
Value
Quality
Thumbnail of user tanyah2
Washington
1 review
4 helpful votes
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April 4th, 2013

My Boss had me look for ways we can increase our calls so I called yodel. I called about the calls that we not getting... They than say look on your dash board these are the people looking at your site. I won't even begin to talk about the site I had them build for me... I even looked at the keywords they made for me to find my webpage and the keywords the customers they claimed was clicking on my site keywords... I Bing and Google the words and my site didn't show up...

Thumbnail of user kevinm218
North Carolina
1 review
4 helpful votes
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November 30th, 2016

The told me, because I was a Veteran, they would only charge my a reduced price for 6 months. They didn't mention the month that I signed up, 27th of the month, would be the first month. At the 6 month, which was the 7th month according to them, they charged me fill price. Also, they promised my company will be listed as the top 10 on Google, Yahoo, Bing and mobile searches. I received 5 replies and all from other marketing companies telling me that I'm not being found on any search engines. What a waste. This company took advantage of a US Army Veteran and business owner! When I called, at 10 am, to cancel I was told there were no managers available! At 10 in the morning on a Wednesday! To top it off, the person I was speaking to hung up on me. Do not use this company. **Reposting on Face Book**

Thumbnail of user timh42
Executive S. – Yodle Rep

Kevin,

I sincerely apologize for the poor experience you've had, and would be happy to investigate your experience in an attempt to sort it out. Can you send me a private message with your account details?

-Mike

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Yodle helps local businesses to find and keep their customers simply and profitably. Yodle delivers a comprehensive platform that makes online marketing easy, affordable, and transparent for its 50,000+ local business clients. Yodle’s flagship product, Marketing Essentials™, includes a comprehensive desktop, mobile, web and social presence, reviews and offer management, and email campaign automation. Marketing Essentials can be supplemented with Yodle Ads, Yodle’s proprietary and optimized paid search technology.

Yodle has offices in New York, Atlanta, Austin, Charlotte and Scottsdale. Yodle is ranked #9 on the 2014 Forbes list of America’s Most Promising Companies and has won multiple awards for its business growth, job creation, technology innovation, and workplace and culture.

For more information visit www.yodle.com or call us at 877-276-5104.

Company Representative

Thumbnail of user radleym3
Radley M.

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