• Yodle

2018 CUSTOMER CHOICE AWARD

Yodle

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Overview

Yodle has a rating of 4.0 stars from 1,688 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yodle most frequently mention customer service, small business, and web presence. Yodle ranks 2nd among Advertising sites.

  • Service
    133
  • Value
    116
  • Quality
    111
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
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How would you rate Yodle?
Top Positive Review

“Great for small business”

Sergey K.
5/1/24

My small business was struggling and I knew that I needed to do some marketing and online advertisements, which was an area pretty new to me and didn't know much or very little about it. I have done some FB ads and that's all. But I guess it was not enough. Since I had nothing more to lose I decided to ask for help from professionals. They seemed to know the business pretty well since just after a small research I found them. So they have pretty good marketing which was a good sign in the beginning. I contacted them, we scheduled an online meeting, they gathered all the information they needed about my goals and my business and in a week they came back to me with an offer. I am glad that I accepted that offer even though it looked a bit high price to pay at that time, but it started showing results immediately. Now my customer base has grown significantly. They saved my business I think and I am endlessly grateful for that. I can't recommend them enough!

Top Critical Review

“Total waste”

Ted M.
11/8/15

After 5 months of 1250 per month I received ONE lead (Giving them the benefit of a doubt for one) Yodle is really good at stringing you on for more payments. Every time we called customer service they found something that should be changed to fix the problem. DON'T waste your money. There are legitimate companies out there that will yield results. Clay Blakemore finally called and made more empty promises.

Reviews (1,688)

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Reviews that mention popular keywords

customer service (258) phone number (39) business owner (57) sales rep (36) web presence (30) sales person (18) domain name (12) sales pitch (24)
Thumbnail of user thadd204
Texas
1 review
0 helpful votes
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June 9th, 2015
Verified purchase

Yodle has been lightning fast with its responses to my occasional phone calls or emails, and has been positive and helpful in every response. These days, that kind of customer service is rare, but not from Yodle.

Note: Yodle did not ask me to post this comment. It is my own idea entirely.

Thumbnail of user af108
Illinois
1 review
5 helpful votes
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July 3rd, 2013

What a joke… I tried Yodle but then months later, decided to change my business around. So I called to request it to be cancelled. They agreed to cancel the service and check back with me in a few months to see if I had got things taken care of. No Call ever came to see if i was ready to restart the service. They billed me for 2 months service without my approval. Then denied me a refund, because I had disputed the charges with my bank. If they call to con you into trying their service, hang up and RUN!

Thumbnail of user nikkib8
Florida
1 review
2 helpful votes
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August 13th, 2013

We were hesitant to sign up at first because of the price - we’re a small company with a tight budget. When Yodle called us (a second time), we had the sales rep on hold for over 20 minutes while we made the decision because it was really hard for us, but I’m glad we decided to try it because we are busier this summer than usual.

Thumbnail of user chrisc242
California
1 review
0 helpful votes
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March 30th, 2016
Verified purchase

I'm really enjoying working with this company. They are very attentive and step with you through the whole process. Their "coaches" are very nice and helpful and seem just as enthusiastic about your success as you are. Although I have not seen any results yet, I know I am planting seeds that will prosper into leads and clients in the future.

Thumbnail of user russelll8
Maryland
4 reviews
1 helpful vote
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April 28th, 2015
Verified purchase

Yodle is always very supportive and the staff is extremely helpful. Jorge was especially helpful with his incite and suggestions on how to improve my site settings. I have had tremendous success with my site, as a result of having Yodle behind me. I recommend Yodle's services to any and everyone who is looking to build an online presence for business.

Thumbnail of user fredm50
Texas
1 review
0 helpful votes
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October 2nd, 2015
Verified purchase

As a business owner its hard to sit down and really look at where you market and spend your money... my sales are great and get better every year. I'm not worried about spending money with yodle because they know where and how to utilize my money to benefit my company... i've been with yodle now for a few years and will be increasing my budget with them again and look forward to increasing my business for 2016! I have and will continue to refer yodle to my friends or anyone that is interested in GROWING a business. By far the most professional staff i've worked with.
Fred Martinez

Thumbnail of user chrisf79
Pennsylvania
1 review
2 helpful votes
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August 8th, 2015
Verified purchase

The tools provided by Yodle are outstanding. I am sure they will get my company the exposure we are looking for. Only 2 days involved and already showing progress. I have been cold called by countless companies offering much less, for much more.

Thumbnail of user jenniferl41
Virginia
1 review
1 helpful vote
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February 4th, 2014

Our Yodle Rep is very attentive and quick to respond to any concerns. In terms of customer service, I would rate Yodle a 5. I appreciate the weekly reports I receive and the ability to rate calls. For the most part I am happy with the leads they generate though I do find myself questioning if I am fully getting my money's worth and if Yodle is the best platform for our company. This is something I plan to look at closely the next few months.

Thumbnail of user sethk12
Kansas
1 review
1 helpful vote
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October 21st, 2015
Verified purchase

I have only been using the Yodle program for two weeks and I can already see the leads coming into my business from their service. I would strongly recommend this to any small business owner who is looking to improve or increase their marketing effort. The platform is easy to use and Yodle staff walk you through everything!

Thumbnail of user deltab
Georgia
1 review
0 helpful votes
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January 14th, 2016
Verified purchase

Yodle seems to be a great platform from which to do many of the mundane business task needed each day. From contact management to schedule emails just to say happy birthday, it is turning out to be a great information management tool. Looking forward to learning the in's and out's of the entire platform. Less that 10 days or so into it, but very pleased with the experience thus far!

Thumbnail of user marks181
New York
1 review
1 helpful vote
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August 11th, 2014

The results I've seen are excellent. The first month was a little slow but after 3 to 4 months, it got a lot better. I've been with them for almost a year now. I feel like they care about my success and are there whenever I need them. They keep me busy all the time. My rep Steve Russell is there whenever I need him. Summary, Steve and Yodel rock!

Thumbnail of user sallyc21
Florida
1 review
0 helpful votes
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May 6th, 2016
Verified purchase

This company has really helped me to put my business first among my existing customers and new customers. Lots of personal help was always available and they answered all my questions in a timely manner.

Thumbnail of user jeremyb35
Washington
1 review
1 helpful vote
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May 22nd, 2014

I had yodle for a little over 3 weeks now and it generated 3 leads. It's too early to say, but it's worth a try. They followed up & gave regular tips on how to get more leads. I think they know what they're doing. I just hope that that they will be fair in their dealings & deliver what they have promised.

Thumbnail of user fredd12
Massachusetts
1 review
9 helpful votes
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January 18th, 2011

This company can not manage their own employees. So how can they actually manage customers SEM. They also offered to pay me $200 for every positive review I wrote. However I have had nothing but problems with them. Keith said I would get 10-15 new clients a month for a budget of $1500 a month. Guess what. I only have gotten 15 phone calls from other companies looking to sell me something. When I call him he does not respond to often and when he does he feeds me a BS line. So if your a small to medium size business and your looking to grow your business not waste money seek a local SEM company. You will get first hand help. This company is a scam BUYER BEWARE.

Thumbnail of user dong31
Kentucky
1 review
2 helpful votes
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October 28th, 2013

Land Shark Shredding has been a Yodle customer for about two months now. We were searching for ways to increase sales and thought Yodle would be a great way to generate business, as well as enhancing our presence on the web. The call recording feature has been extremely helpful, as it allows for "teachable moments" with our employees. We have not been disappointed!

Thumbnail of user joem78
Virginia
1 review
3 helpful votes
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July 1st, 2013

I was with them for awhile and they were ok but started noting a drop in calls over time and got rid of them. I made a HUGE mistake and called them a few months later and thought I would give them another chance. What a waste of $3,00.00. The web page I paid was vanilla at best. Going to dump them again and get some one else. Don't waste your money!

Thumbnail of user jasonb90
Virginia
1 review
2 helpful votes
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August 21st, 2013

We've had 52 organic leads so far with Yodle. It's definitely driving business to us. The best part for me is that Yodle records all of the calls so I'm able to go back and listen to them which is really helpful. Customer service has been outstanding; everyone of the representatives that has contacted me has been very nice and very interested in making sure that I am happy with their product

Thumbnail of user mikek65
Illinois
1 review
1 helpful vote
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March 25th, 2014

I’ve seen excellent results using Yodle. I really like that you hear a Yodle jingle before the person is actually on the phone to let you know that the advertising is working. It shows they looked up the website and gave us a call. A lot of things out there – you don’t know if they’re working. With this, you get immediate acknowledgement that it IS working. That’s the most awesome thing for me.

Thumbnail of user davidh141
New Jersey
1 review
1 helpful vote
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December 11th, 2013

They have been great to deal with on the phone or via email. Any changes to the website that I need to make are done pretty fast, and they help you with deciding if something will look out of place or flow good. The SEM part of it is great, has generated a good amount of business for me in the first year of starting a new company. I will continue to use Yodle with my SEM and website hosting.

Thumbnail of user tinan19
Texas
1 review
10 helpful votes
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May 6th, 2016
Verified purchase

We have tried other Online Marketing and SEO Companies and Yodle by far is the best! They stay in constant communication with you to make sure you are utilizing the system and provide any coaching you may need as they are working their part with SEO. Their online platform is very user friendly. We are able to send messages to our customers with just a few clicks of the button. All automated. I highly recommend Yodle!

Thumbnail of user richardm72
California
1 review
2 helpful votes
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November 20th, 2013

I've been with Yodle a little over a month now and have received three good leads. The way they set up the website looks really good and I think it's a great idea to have the tracking phone number to monitor and record the calls. So far the leads haven't been a whole lot but at least they're starting out pretty good. I look forward to seeing how we do towards the end of the campaign.

Thumbnail of user roberth242
Maryland
1 review
5 helpful votes
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April 5th, 2016

I signed up for a six month term, prepaid of course. They were quick to set you up and go over dashboard stuff with you to no end. The only problem is that they lack on key search words related to my business, therefore very few calls to use their dashboard on. I made a few calls to them, good luck getting someone without waiting for ever. Once I did make contact and told them I had had only six organic leads in three months and was going to cancel at the end of term. Yodle has since cancelled my account after about three months one their own and has made no refund to me. The woman I talked to said there was no supervisor available at the time, but would have one call me about the refund. STILL WAITING no call no refund.
My suggestion, pay a SEO company a little more money and get results you can bank.

Service
Value
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Quality
Thumbnail of user ginab43
Gina B. – Yodle Rep

Hi Robert – Thank you for taking the time to share feedback and I’m sorry to hear you didn’t have a better experience with Yodle. If you are still having issues with your account, please reach out to me directly and I can make sure they are resolved. You can reach me at 646-768-3690 or gina.balistreri@yodle.com. Thanks, GB.

Thumbnail of user eileene9
Virginia
1 review
0 helpful votes
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September 7th, 2016
Verified purchase

Prior to working with Bonnie I would have given Yodle 1 star. Her excellent, patient instruction is extremely useful and showed me parts of the program and dashboard that I had no idea existed. Now I'll give Yodle 4 stars. Bonnie actually deserves the credit, now it's up to me to do my part and wait to see if the program really works it's "magic".

Thumbnail of user donw17
California
1 review
3 helpful votes
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August 27th, 2014

I have tried several advertising, sales promotion, web site awareness, etc. companies for years to get leads and referrals. So far, Yodle is the only method that really works. I have received leads and converted some of them to new customers. The people at Yodle are professional, knowledgeable and really take ownership of my situation.

Thumbnail of user stephenm53
Colorado
1 review
2 helpful votes
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August 20th, 2013

I got my first call/potential client within 24 hrs of signing up with yodle. I especially appreciate the customer service. Responses are always timely and I always speak to a person who is there to help. It’s been excellent and I look forward to more results.

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From the business

Yodle helps local businesses to find and keep their customers simply and profitably. Yodle delivers a comprehensive platform that makes online marketing easy, affordable, and transparent for its 50,000+ local business clients. Yodle’s flagship product, Marketing Essentials™, includes a comprehensive desktop, mobile, web and social presence, reviews and offer management, and email campaign automation. Marketing Essentials can be supplemented with Yodle Ads, Yodle’s proprietary and optimized paid search technology.

Yodle has offices in New York, Atlanta, Austin, Charlotte and Scottsdale. Yodle is ranked #9 on the 2014 Forbes list of America’s Most Promising Companies and has won multiple awards for its business growth, job creation, technology innovation, and workplace and culture.

For more information visit www.yodle.com or call us at 877-276-5104.

Company Representative

Thumbnail of user radleym3
Radley M.

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