Yodle has a rating of 4.0 stars from 1,688 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yodle most frequently mention customer service, small business, and web presence. Yodle ranks 2nd among Advertising sites.
My small business was struggling and I knew that I needed to do some marketing and online advertisements, which was an area pretty new to me and didn't know much or very little about it. I have done some FB ads and that's all. But I guess it was not enough. Since I had nothing more to lose I decided to ask for help from professionals. They seemed to know the business pretty well since just after a small research I found them. So they have pretty good marketing which was a good sign in the beginning. I contacted them, we scheduled an online meeting, they gathered all the information they needed about my goals and my business and in a week they came back to me with an offer. I am glad that I accepted that offer even though it looked a bit high price to pay at that time, but it started showing results immediately. Now my customer base has grown significantly. They saved my business I think and I am endlessly grateful for that. I can't recommend them enough!
After 5 months of 1250 per month I received ONE lead (Giving them the benefit of a doubt for one) Yodle is really good at stringing you on for more payments. Every time we called customer service they found something that should be changed to fix the problem. DON'T waste your money. There are legitimate companies out there that will yield results. Clay Blakemore finally called and made more empty promises.
I was a bit skeptical in the beginning, and slow to sign up and take the plunge. I am glad I did. The first week I started getting calls for repairs. One of the awesome things that I loved is when a customer writes a review for your business, it can go straight to your Facebook page. That is even more exposure. In reality your investment doubles up on the people who see it. I am a believer. Yodle works!
Second week with sign up at Yodle.com all ready had phone call about work! Can not believe our co. Has 40 first page listings on google pages. The people at yodel.com will go out of there way to help make your company a success! THANK YOU! Bill special thanks to Courtnay
My experience with Yodle was magnificent. There representative (Bonnie)was extremely helpful in her description of Yodles system and how they work. She said it would take about 15 minutes but took a little longer because of all of my questions asked. She never ever rushed me and answered each question! Five Stars for sure!
When the Yodle salesman called me and asked me how much business I could handle, I rolled my eyes and was ready to say thanks, but no thanks. But I'm so happy that I heard him out and signed up with this wonderful service. After less than 50 days of them promoting my site, I'm back on Google maps, and I'm getting 1-2 requests for bids per day!
I've been working with Samantha to design and improve my site and quite frankly, I couldn't be happier. She really knows what she's doing and has made my Yodle site look really good. Aside from being a pleasure to work with, it been a tremendous collaborative effort that has paid off. Whatever they're paying Samantha, it's not enough!
So in summary, I give the Yodle team a 10! I'm sure glad I didn't hang up on that salesman!
Great company. Helped me out on my local advertising. Levar is the man. Had a small set back but he helped me with it and gave me follow up call. Will recommend anyone I know who needs this service. Thanks.
The gentlemen that initially contacted us was so personable and professional. Unfortunately the positive experience ended there! The projected lead generation was grossly over stated. Infact after nearly three months, we did not receive a single quality lead. The advert phone number they assigned us resulted in mutiple wrong numbers. Yet in Yodle's dashboard it registered as a lead. Their web site they created was done in literally minutes upon our account set up meeting and its quality reflected that. Their support staff was pleasant and professional but I got the feeling even they realize that the lofty promises made by their sales reps are rarely obtainable. I look forward to re-directing our online advert $$ in other directions, far away from Yodle.
Yodle is a great service for a reasonable price. I’ve been with the service for years and I moved up with rankings on google, bing, and yahoo where I’m covered on the 1st page. I still get 30-40 calls a month and my SEO is all taken care of without me having to worry about it!
Aggressive salesperson with unrealistic expectations to start with... Regretfully did it... Paid $3,200,,, finally got started up 9/26,,,, on 11/20, got charged another $369... a few weak leads but no loans in process,,, biggest waste of my money... I paid for this out of my personal funds to try to kickstart my branch and basically I'm out $3k + for nothing... More than disappointed & unsatisfied... Small business owners BEWARE
Tip for consumers:
DON'T DO IT
I just completed my initial setup call with a customer care rep at Yodle, and I'm thoroughly impressed! First of all, Beth spent almost two hours walking me through the website and answering all of my questions with care, patience, and a great sense of humor. If all of Yodle's team members are this dedicated and knowledgeable, I'll be a very happy camper. Secondly, the portal offers an array of useful and simple options to promote my business, and much of it is automated. Photos and reviews will automatically be pushed to my business' Facebook page, and I can set up email campaigns well in advance with just a few clicks. I'm looking forward to familiarizing myself with this even more so that I can make the best use of all the features.
I coordinate all of the marketing and public relations for Lexington Plastic Surgeons in New York. When I started working here we were spending money on online marketing tools that just weren’t exposing us to the right audience. We were getting impressions but not any calls or contacts. Now we’re targeting the right people and have seen a major increase in the number of consultations and procedures booked. Yodle has been very effective so far.
Yodle is a must for all small businesses. We were skeptical but gave it a try at the start of tax season (we are a tax business.) With just a little tweaking (with excellent assistance from our rep) we were soon on our way to receiving calls. As the season heated up our leads increased. When we missed a call their tracking system made it easy to recover the client's phone number and recover the opportunity. Then Yodle added some fabulous new features like the ability to request reviews! This was quick and easy -- and GOT RESULTS. Now our adversite has 9 positive reviews -- I'm sure we'll have more next year. We definitely got new clients, and not only paid for the service but made a profit too. YAY Yodle!
Levar Manuel helped me more on my one call with him than all several calls before. He knew exactly what my issues were and how best to solve them. He cared about us getting the most out of our service and definitely went the extra mile. Thanks Levar.
We have been in business since 1991 and were looking for some new customers. Shortly after signing up with Yodle our phone call numbers picked up immediately. So far their customer service and responce has been excellent.
Just spent 49 minutes on the phone with Mike E. Who didn't seem to understand that I wasn't interested. After listening to his whole presentation and pricing (which I explained was WAY out of my budget), he still pushed and pushed. I explained that I had patients waiting and he still didn't care about anything other than making his sale. If he'd called back when he originally said he would later in the day, I would have heard his lower numbers. Instead, he talked over me until I hung up on him. They've most definitely lost any chance of doing business with me in the future and I'll be sure to tell everyone I know to avoid this company like the plague.
I just had the exact same experience. I paid almost $2k for 6 mos in advance. After that i never heard from anyone until May 5th where they charged my account $299. I called to tell them I didn't get anything from their service and wanted a refund and they said no refund for this months charge. That is BS. Not only poor product, poor representation, but they should sent a notice of upcoming charge. It like stealing money.
Hey Rose,
Very sorry that you had this experience - please contact us via private message and we'll attempt to resolve.
-Mike
I am a chiropractor who was cold called by some savy people at Yodle. I agreed to pay them $1500 for a 3 month trial. They said I would be getting at least 10 new Patients per month. If this occurred I would have been very happy. It did not. After 3 months I received Zero prospective calls and obviously no new patients. I feel a bit foolish for having been sold this program but I write this in the hopes that someone will learn from my mistakes. This is the first review I have ever written so whoever is reading this please take my advise and do not use Yodle.
Seth,
Thanks for sharing your feedback. It is our goal for every customer to have a positive, beneficial experience with Yodle, and I'm truly sorry to hear that didn't happen for you. If you have a few moments, would you mind contacting me at rmoss@yodle.com or 212-542-5449? I’d like to get some additional insight from you on what happened and to discuss this with the appropriate people at Yodle.
I'm particularly disappointed about your experience because we work with hundreds of chiropractors across the country many of whom are gaining significant benefits from partnering with Yodle (there are a couple of examples on our website: http://www.yodle.com/success-stories/health-medical). Again, I'm sorry that we weren't able to deliver these results to you.
Thanks and hope to hear from you soon.
Best,
Radley Moss
Director of Corporate Communications, Yodle
Yodle is simply AWESOME! We didn't really know about the products, tools and services they provide but our small company took a gamble and within just a few days, we have seen HUGE results not to mention the coaching, encouragement, and too many other perks to list in this review. I love it when they call to check-up on us, see how we are doing, and ask us how we can help reach our goals. Ryan N. And his team have been helpful beyond what I can explain. Yodle provides precise and easy to use tools for all businesses who want turn key action and plans for growth. If you are thinking of going with Yodle and follow their lead, it is simply a HOME RUN! We honestly can't wait to see what tomorrow will bring.
Tip for consumers:
Listen to everything and go after what they tell you immediately. Organize your email campaign early.
I’ve used other types of advertising in the past & the results weren’t even close to what I have received with Yodle. Their advertising has helped me get several high valued clients. They have excellent customer service and are always available to assist me. Highly recommend them!
Andrew walked me through the dashboard, answered every question, solved my upload contact problems on his own initiative, knowledgeable, caring, has passion for his work. Overall was very impressed and I had a very good experience with our decision to go with Yodle. Andrew is a great asset to your organization.
Signed up just 13 days ago and already up and running with multiple new leads generating a day. Easy operation and setup, a huge plus - but most importantly a true way of determining ROI. You will know whether this is paying off and with the attention to detail as well as outstanding seo results to date, i cannot imagine this being something we do not commit to long term.
Great job Yodle, i think this will definitely take caramiamakeup.com to the next level!
I finally canceled my service. I received one successful lead. One. This was by far the worst experience I have ever had with a company from all aspects. The technical support was poor, the sales are unnecessarily aggressive, and the outcomes were incredibly disappointing. I am especially disappointed in their behavior during the separation process. They should be ashamed of their behavior. Rude, disrespectful, and incompetent. Confirmation from other professionals in the industry confirm Yodle sells snake oil.
This is the most frustrating mistake I have ever made. The company and service are awful. Im sure there will be many future unhappy customers. I am embarrassed I let them sell me in the first place.
Hi, Justine: We’re very sorry to hear that you had a poor experience with Yodle. I’m surprised and disappointed to read your feedback as we pride ourselves in delivering stellar customer service. Our intention is to give all of our clients a positive, beneficial experience for their local business. We would like to look into these issues further, if they have not already been addressed. Please contact me at jessica.mcginn@yodle.com or directly at 646-753-6362 if you would like to discuss this further. Thank you.
I find it interesting that for an advertising company that claims to optimize google search results, their own "organic" ranking lists all the sites that have bad reviews first!
The sales agent was clearly working off a script. Before setting up his call, he didn't even Google our company name to check our website.
Also, we told him on several occasions we were VERY happy with our website, and it was optimized for viewing on a smart phone. He continued on his pitch about an "adversite". Ugh.
We also raised the issue that we in no way wanted a separate phone number to steer traffic from THEIR "adversite" (which we didn't need anyway!) and that our cell number was our primary contact, as we are a "Mom and Pop" Contracting business that has to answer calls from the job site.
Basically, trying to sell us a Cadillac when we needed a scooter. He did give me great marketing ideas, though. Thanks Yodle!
L m. – this is Radley Moss, Director of Corporate Communications at Yodle. Thanks for your comments. I thought though it may be helpful though to clarify a couple of things on how we work.
We highly recommend to clients that Yodle set up an adversite for them. We customize our adversites specifically to maximize conversion and have consistently found that they deliver the best results to our clients. However, we do still work with some clients that prefer for us to drive traffic to their existing website.
Additionally we have thousands of clients that spend the majority of their time on a job site, so we know the importance of being able to answer calls from a cell phone. We regularly set up our tracking numbers to automatically forward to a client’s cell phone number. We provide these tracking numbers so that our clients can easily and transparently track the ROI they are receiving in their personalized dashboard.
I’d be happy to discuss any additional questions you may have about Yodle and am glad that at least you got some great marketing ideas from your conversation with us. You can contact me at rmoss@yodle.com or 212-542-5449.
Thank you,
Radley
This is an awful company. I agreed to try for three months at $1800 after being harrassed by the salesman for weeks. Which was a total waste of money. Only received sales calls from other advertising companies. I was told they would not automatically continue but called and cancelled and emailed and cancelled. I called and explained that I got no results anddidnt want to continue. Who ever took the call said we would just start getting results after 90 days. I said no and they still billed me another 600. Do not sign up with them
Tip for consumers:
STAY FAR AWAY FROM THEM
Christine – I’m very sorry to read that our marketing platform wasn’t successful for you. I’m also disappointed that you didn’t have a good experience with our team. We expect all of our team members to behave professionally, and if this wasn’t your experience I would like to look into it.
If you’re open to sharing more details about your experience, you can reach me at 646-770-8974 or syvenna.siebert@yodle.com. I can also check into what happened with the billing issue that you mentioned. Thanks for your feedback.
Best,
Syvenna Siebert, Public Relations Manager
My results with Yodle have been overwhelming. It took a little bit to get started but it’s been amazing since and overall it’s more than what I hoped for. The first time I spoke with someone at Yodle I was skeptical and passed but I’ve regretted that decision ever since. The customer service has been fantastic and the mobile app they provide is the best. With a quick click, you can see what’s going on and where you’re at. Yodle streamlines everything and makes everything so much easier. I’ll be adding a second account in a different market soon.
I’ve seen nothing but positive results with Yodle so far. We’ve used other lead companies before and we would get so many poor quality leads but with Yodle we get quality over quantity. We’re able to turn 90-95% of leads into sales. Since we started seeing these results we just dropped the other lead company earlier this week and plan on only using Yodle now.
Yodle helps local businesses to find and keep their customers simply and profitably. Yodle delivers a comprehensive platform that makes online marketing easy, affordable, and transparent for its 50,000+ local business clients. Yodle’s flagship product, Marketing Essentials™, includes a comprehensive desktop, mobile, web and social presence, reviews and offer management, and email campaign automation. Marketing Essentials can be supplemented with Yodle Ads, Yodle’s proprietary and optimized paid search technology.
Yodle has offices in New York, Atlanta, Austin, Charlotte and Scottsdale. Yodle is ranked #9 on the 2014 Forbes list of America’s Most Promising Companies and has won multiple awards for its business growth, job creation, technology innovation, and workplace and culture.
For more information visit www.yodle.com or call us at 877-276-5104.
Hi Roger – this is Syvenna Siebert, the Public Relations Manager at Yodle. I’m really sorry to hear that you’re disappointed. If you’re open to discussing your experience, I’d like to better understand what happened. Could you contact me at 646-770-8974 or syvenna.siebert@yodle.com at your convenience?
Thanks,
Syvenna