• Yodle

2018 CUSTOMER CHOICE AWARD

Yodle

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Overview

Yodle has a rating of 4.0 stars from 1,688 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yodle most frequently mention customer service, small business, and web presence. Yodle ranks 2nd among Advertising sites.

  • Service
    133
  • Value
    116
  • Quality
    111
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
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How would you rate Yodle?
Top Positive Review

“Great for small business”

Sergey K.
5/1/24

My small business was struggling and I knew that I needed to do some marketing and online advertisements, which was an area pretty new to me and didn't know much or very little about it. I have done some FB ads and that's all. But I guess it was not enough. Since I had nothing more to lose I decided to ask for help from professionals. They seemed to know the business pretty well since just after a small research I found them. So they have pretty good marketing which was a good sign in the beginning. I contacted them, we scheduled an online meeting, they gathered all the information they needed about my goals and my business and in a week they came back to me with an offer. I am glad that I accepted that offer even though it looked a bit high price to pay at that time, but it started showing results immediately. Now my customer base has grown significantly. They saved my business I think and I am endlessly grateful for that. I can't recommend them enough!

Top Critical Review

“Total waste”

Ted M.
11/8/15

After 5 months of 1250 per month I received ONE lead (Giving them the benefit of a doubt for one) Yodle is really good at stringing you on for more payments. Every time we called customer service they found something that should be changed to fix the problem. DON'T waste your money. There are legitimate companies out there that will yield results. Clay Blakemore finally called and made more empty promises.

Reviews (1,688)

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Reviews that mention popular keywords

customer service (258) phone number (39) business owner (57) sales rep (36) web presence (30) sales person (18) domain name (12) sales pitch (24)
Thumbnail of user kenh27
Tennessee
1 review
1 helpful vote
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January 10th, 2014

I have been using Yodle since I opened my business in August 2012. They have been a significant source of lead aquisitions that have helped me grow my business. I have tried other forms of marketing, but for my business this search engine optimization has been very effective. In addition I am pleased with the dashboard that you are given to analyze your businessn and the availability of Reps for conference calls to discuss ways to market the business. Everyone is always very responsive to my requests, and overall I am quite satisfied with the service.

Thumbnail of user endoi
Texas
1 review
1 helpful vote
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April 9th, 2013

We used them at a practice I worked at a few years ago and the cost was quite reasonable with great results. Now that I'm starting a new office Yodle has a one year minimum and from what I can tell it's much more expensive than before however, a colleague in another state uses them and the OM says it is working very well so we'll probably try it out; it has to be better than the direct mail we did but there is really no way to know since we couldn't track the return on the mail-out except that it cost thousands thanks to ever increasing postage and print fees.

Thumbnail of user laurelh8
Florida
1 review
0 helpful votes
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May 3rd, 2016

I paint at a studio in Florida... painting with a twist in wilton Manor. Yodle advertises this studio as closed and with a bad phone number. Who the heck owns this company? The owner of this studio has never worked with yodle

Thumbnail of user ginab43
Gina B. – Yodle Rep

Hi Laurel – It sounds like there must be some sort of misunderstanding, especially if the owner was never a client of Yodle. If you could please reach out to me with where you are seeing this listed, I would be happy to look into this for you! You can reach me at 646-768-3690 or gina.balistreri@yodle.com. Thanks, GB.

Thumbnail of user normap4
Texas
1 review
0 helpful votes
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January 26th, 2016

The customer service at TRG is great. I called to look at some property, I work out of town and could not get to Killeen until 5 p.m. The staff stayed after closing so I could view the property. One of the staff drove over to the property with me, because I didn't know my way around. Thank you TRG for all your help.

Thumbnail of user seano12
Virginia
1 review
0 helpful votes
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June 25th, 2015
Verified purchase

Yodle has definately streamlined their marketing platform to allow even the most basic of users to engage in a stress free experiance with the tools provided. I've yet to eperiance any problems! Great Job Yodle

Thumbnail of user jonelk
Arizona
1 review
0 helpful votes
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May 3rd, 2016
Verified purchase

Paul was very helpful with helping me get set up to complete the next steps for my account. He was very knowledgable and showed many great tips and pointers. He took the time to explain and answer my questions and made sure I was happy before concluding our call.

Thumbnail of user michelea4
Pennsylvania
1 review
3 helpful votes
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September 4th, 2012

Our company was looking to join Yodle. After speaking to the very rude Andrew Lampron we will not use Yodle. Andrew only cared to make a sell. Andrew couldnt shut his mouth long enough to answer any questions regarding my concerns or the package deal they were offering our company. Yodle is over priced for the services they offer and with only a whooping 3 zipcodes. Our company has joined a company for half the price and a much bigger radius of territory.

Thumbnail of user gwenr4
Ohio
1 review
7 helpful votes
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May 20th, 2016

Purchased a 6 month account and paid upfront, service was HORRIFIC! Called and canceled after the 1st three months. This month I get an email from them that I owe them money again! Even after canceling, they said at the end of the contract I needed to call and cancel again.
This is one of the biggest waste of money out there with horrible service.
Sad to think things like this really go on!

Thumbnail of user ginab43
Gina B. – Yodle Rep

Hi Gwen - Thank you for taking the time to share feedback and I'm sorry for the miscommunication with cancelling your account. If you are still having issues with it, please reach out to me and I would be happy to help you clear it up. You can contact me at 646-768-3690 or gina.balistreri@yodle.com. Thanks, GB.

Thumbnail of user shirleyh289
Texas
1 review
11 helpful votes
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February 24th, 2020

They've been charging me forever... they never call me to check on me, never emailed me, never sent me a letter, just kept charging my card w/o my consent--and then they did nothing worthwhile for my business. When I tried to cancel, they made it hard on me to cancel too!

Thumbnail of user georgeh71
New York
1 review
2 helpful votes
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August 11th, 2015
Verified purchase

Yodle has performed well for me. One thing that was promised at the outset I had to remind the Yodle advisor about today - that we be promoted in Spanish language internet locations, w/ Spanish key words (SEO) added.

Thumbnail of user carik
Wisconsin
1 review
1 helpful vote
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June 24th, 2013

I am very pleased with the exposure and communication from YODLE. We have seen a increase in calls & business! We feel that YODLE is a far cry from some of the other companies we have encountered. Two thumbs up!

Thumbnail of user marke62
California
2 reviews
0 helpful votes
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December 16th, 2014
Verified purchase

The technician that called helped significantly to address the concerns I had with the limited access and broad brushed approach in the web content Yodle provided for my business. His service was excellent.

As for the Quality of content:
My concerns were the limited features in grouping contact information, i. E, separating commercial customers from residential and to easily do two separate mailings. Also, the lack of access to homepage content, i. E., changing homepage photos and banners.

Service
Quality
Thumbnail of user maryh283
Iowa
1 review
12 helpful votes
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January 24th, 2017

They are a scam 650.00 later not one call requesting info on my service I am from New York White plains area. I plan to visit them this with my demand of 650.00 with sign in tow i will stand for three days to help weed out this kind of company i am gathering more people to stand with me june9 to june12 **************

Thumbnail of user timh42
Executive S. – Yodle Rep

Mary,

If you'd like to send me your account details via private message, I'd be happy to investigate and see why the service didn't work for you.

-Mike

Thumbnail of user janieg4
Texas
2 reviews
3 helpful votes
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July 30th, 2016
Verified purchase

Yodle's service is very straightforward and user friendly. It is focused on getting your business out there and their customer service is fast and very helpful as well! This is a highly recommended service to promote your business!

Thumbnail of user josephl61
California
1 review
0 helpful votes
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October 1st, 2015
Verified purchase

My experience with Yodle has been supportive towards my business and they gave me encouragement to work the dashboard, and I believe that they care about my business which in turn I believe in them.

Great Team! To work with...

Thumbnail of user shariem
Georgia
1 review
1 helpful vote
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September 8th, 2016
Verified purchase

I was having difficulty getting things moving with my account. I understood the technical side of using my dashboard but just didnt have enough activity. I was at a loss of what to do and feeling like I had paid a lot of money for a service that was not generating result. That was before I spoke to Bonnie. She made sure I knew how to use the different aspects of the dashboard in the beginning of our conversation. Then, she took it farther and gave me some more specific information on how I can improve the information I already had on my website and create more activity. She gave me ideas of different offers I can make too. All of this was very exciting and I feel hopeful now that I can generate the activity I need to move up in the google rankings.
Thank you Bonnie, I have renewed hope because of you!

Thumbnail of user jeremys56
Utah
1 review
1 helpful vote
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September 15th, 2015
Verified purchase

We at Jeremy Summers, Utah Realtor, had a great experience with the account manager explaining the setup and the amazing features with Yodle. We can see that Yodle will be invaluable to our growth and production! Thanks Yodle!

Thumbnail of user meaganh2
Texas
1 review
1 helpful vote
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May 27th, 2016
Verified purchase

I am not a very savvy web person, and Jared was very patient and kind walking me through the Yodle process with me for an hour and a half today.
I am very excited to see the results of my Yodel web campaign and I feel that Jared's listening and feedback helped optimize my site, web ads presence.

Thumbnail of user dennish56
Virginia
1 review
0 helpful votes
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February 16th, 2016
Verified purchase

We really enjoyed talking with you today. You were so helpful and patient. We both feel like this could be very beneficial to his business. We both hope this will be very beneficial for you also. Thank you for your time and once again for your patience! We would rate your company as five stars as far as being very helpful
And courteous!

Thumbnail of user junew20
Illinois
1 review
1 helpful vote
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April 19th, 2016
Verified purchase

I was so impressed with it. I did not know how yodel worked. The person I had
Was so well versed with your program. I am happy I had her. I wish every other person could have her. I could not say more about her. She was very patient.

Thumbnail of user jacquelynl2
Virginia
1 review
0 helpful votes
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June 12th, 2015
Verified purchase

I love this service! Yodle has me excited about expanding my business because I can see that it is possible! The tools & services and customer service that Yodle offers are EXACTLY what I needed to get my business going and off the ground. Making a real difference in my community and my business.

Thumbnail of user noneofyourbusinessj
Virginia
1 review
3 helpful votes
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May 23rd, 2013

I wasted a whole hour on the phone with a salesman who said a lot of yada yada about SEO. But he refused to talk about cost. I insisted but he said he wasn't going to tell me the price unless I "was ready to commit today to the service." What a douche! But he received some "love", he got yelled at for being such a loser.

If you are in sales, always keep this in mind: if you're not upfront and transparent about your fee structure, you deserve NO trust -- you deserve NO business.

Stay away from this company. Period.

Thumbnail of user kempero
Florida
1 review
1 helpful vote
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January 29th, 2015
Verified purchase

I encountered a problem and Lavar was beyond helpful. At least two times, he literally would place me on hold while he walked to a co-worker to help resolve my issues immediately. He wouldn't let me hang up the phone until he had tried everything possible to fix the problem. He also stayed with me on the phone even after it looked like the issue was resolved to ensure that it was. Excellent customer service!

Thumbnail of user jackies20
Arizona
2 reviews
2 helpful votes
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August 9th, 2013

Before yodle, I used another SEO organization that couldn’t show me measurable results and didn’t have the customer service that yodle has. Their customer service is astonishingly good! My salesperson follows up with me regularly. He reminds me to post my reviews on the inquiries I get to make sure I’m satisfied with the service.

Thumbnail of user suzyk1
Georgia
1 review
5 helpful votes
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July 29th, 2013

Lillian from Austin Texas called today and tried to get through to one of the partner's and I fished around to find out why since NOONE talks to the partner's without telling me why first she started arguing with me. I told her I would let them know she called. I hung up and she called me back to let me know I did not take her number and I said "I know because they are not going to call you". Well she then started freaking out and eventually told me that a specific attorney referred her to this office. Well I called the attorney and to my astonishment - She lied. Very rude people work here and think they are clever but they really are not.

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From the business

Yodle helps local businesses to find and keep their customers simply and profitably. Yodle delivers a comprehensive platform that makes online marketing easy, affordable, and transparent for its 50,000+ local business clients. Yodle’s flagship product, Marketing Essentials™, includes a comprehensive desktop, mobile, web and social presence, reviews and offer management, and email campaign automation. Marketing Essentials can be supplemented with Yodle Ads, Yodle’s proprietary and optimized paid search technology.

Yodle has offices in New York, Atlanta, Austin, Charlotte and Scottsdale. Yodle is ranked #9 on the 2014 Forbes list of America’s Most Promising Companies and has won multiple awards for its business growth, job creation, technology innovation, and workplace and culture.

For more information visit www.yodle.com or call us at 877-276-5104.

Company Representative

Thumbnail of user radleym3
Radley M.

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