• Yodle

2018 CUSTOMER CHOICE AWARD

Yodle

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Overview

Yodle has a rating of 4.0 stars from 1,688 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yodle most frequently mention customer service, small business, and web presence. Yodle ranks 2nd among Advertising sites.

  • Service
    133
  • Value
    116
  • Quality
    111
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
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How would you rate Yodle?
Top Positive Review

“Great for small business”

Sergey K.
5/1/24

My small business was struggling and I knew that I needed to do some marketing and online advertisements, which was an area pretty new to me and didn't know much or very little about it. I have done some FB ads and that's all. But I guess it was not enough. Since I had nothing more to lose I decided to ask for help from professionals. They seemed to know the business pretty well since just after a small research I found them. So they have pretty good marketing which was a good sign in the beginning. I contacted them, we scheduled an online meeting, they gathered all the information they needed about my goals and my business and in a week they came back to me with an offer. I am glad that I accepted that offer even though it looked a bit high price to pay at that time, but it started showing results immediately. Now my customer base has grown significantly. They saved my business I think and I am endlessly grateful for that. I can't recommend them enough!

Top Critical Review

“Total waste”

Ted M.
11/8/15

After 5 months of 1250 per month I received ONE lead (Giving them the benefit of a doubt for one) Yodle is really good at stringing you on for more payments. Every time we called customer service they found something that should be changed to fix the problem. DON'T waste your money. There are legitimate companies out there that will yield results. Clay Blakemore finally called and made more empty promises.

Reviews (1,688)

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Reviews that mention popular keywords

customer service (258) phone number (39) business owner (57) sales rep (36) web presence (30) sales person (18) domain name (12) sales pitch (24)
Thumbnail of user bobr69
Virginia
1 review
1 helpful vote
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March 22nd, 2016
Verified purchase

We are a small Marriage Coaching business and Yodle has effectively been driving clients to contact us and after follow-up to become clients. As a small business with limited clients slots, we have gained a reasonable number of clients thru Yodle's marketing strategy. They have been responsive to our small need and limited marketing budget. Thank you, Bob

Thumbnail of user kevine13
Pennsylvania
1 review
2 helpful votes
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November 7th, 2013

TOP NOTCH! After only a few months, I can see that Yodle performs better than other SEO companies I have used. There has been a gradual increase in quality calls over time and the cost per lead is far below the average of other marketing venues we use. The customer service has been great at keeping in touch and fine tuning and improving our marketing.

Thumbnail of user danielb115
New York
5 reviews
0 helpful votes
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February 11th, 2015
Verified purchase

Today I called to have some changes made to my web page. I worked with Javier who was very helpful with completing my changes. He also made some suggestion of other things that I can add to the page to make it a more productive site. After talking to Javier I now have a better understanding of how some of the system works. Thank you.

Thumbnail of user shadia2
Texas
1 review
1 helpful vote
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March 25th, 2014

Alright! So this is kind of a crazy story. The very first lead with Yodle has generated over $190,000 in profit just in the last 4 months. I know that sounds crazy, but it did happen. We setup a google ad words campaign with a 20 mile radius for IT Outsourcing and the first generated lead was this new client. I was blown away. I think the thing to remember is that it can be a hit an miss with advertising, but that's with any company. The important thing is to continue fine tuning your ads and Yodle is always willing to work on that to make sure you get the response that you need. If you don't advertise and position yourself, don't expect to get business online. Such an important need for small businesses. Kudos Yodle for what you are doing and thank you for that first lead :).

Cheers!
www.teknagy.com

Thumbnail of user rashedai
Florida
1 review
1 helpful vote
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March 4th, 2015
Verified purchase

I am fairly new to yodel and already I am very impressed. They have one of the best customer service departments I have ever dealt with as a business owner. They are not only helpful but they are knowledgeable and have excellent follow-up.

Thumbnail of user chardab
Georgia
10 reviews
0 helpful votes
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January 29th, 2015
Verified purchase

I recently joined Yodle and have nothing but great things to say about their customer service. Today was my third follow-up call with my rep. And I must say (Levar, the customer rep. I spoke with) was easy to understand, knowledgeable, extremely patient, and pleasant through-out my training. Learning new technology isn't always easy and generally I will try to do anything to avoid it, but have enjoyed getting familiar and exploring Yodle and look forward to growing my business with their help.

Thumbnail of user stever109
Arizona
1 review
0 helpful votes
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April 29th, 2016
Verified purchase

To this point, I have been very happy (and surprised given past experience with others) with your responsiveness to my questions and the level of knowledge possessed by your reps. This applies to every one I have dealt with at Yodle so far.

Thumbnail of user paulg25
California
1 review
3 helpful votes
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September 7th, 2012

Scam, they built my website and promised to maintain it for a nominal fee, after being ripped off $1500. 00 for their "we will get you leads proposal", they said if I ever was unhappy and wanted to cancel, that the domain name that belonged to me would be handed over. Well, didnt happen, they cancelled me with no notification, and when tried to find out why, they said that I actually cancelled the service. He said she said ordeal. So I asked for my domain name and information so I can get my website back up and Yodle said sorry, you have to go elswhere and purchase it. I can go on, but am getting frustrated just mentioning this whole ordeal. Stay away, from this company, this is one reason the U.S. has problems, dishonest organizations. Thanks for nothing Yodle.

Thumbnail of user armenm
California
1 review
4 helpful votes
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February 21st, 2012

Horrible company, horrible contract. Would not recommend them.
Spend your own 1 hour a day and you will do better than that.

After 3 months of wasting time and money I did get ALL my money back plus some more. If you care send me an email and I will tell you how. *******@eventish.com

Stop this unethical people from forcing you into a contract that is not a legally valid one!

Thumbnail of user donaldk1
Massachusetts
1 review
4 helpful votes
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December 24th, 2011

Yodle is the worst company ever contacted in my life.
They asked to be informed my bank account with contract for 3 months
It was my stupid decision for this deal.
They offered me special price for adver-site and upgrade
But it was a joke.
I could not have chance to discuss for web-site.
They set up pre-made sample web-site for my business and said don't worry
Yodle will take care of it.
But yodle they do miky mouse job and wrong information.
I will bring this company to the court for money back
Be careful this yodle sales person. They are not so good as company name

Thumbnail of user stephend20
Massachusetts
1 review
2 helpful votes
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July 31st, 2013

I own a landscape company that has been in business for 20+ years and to this point have been strictly a referral business. I have hired on a few new workers and decided it may be a good idea to get the phone ringing a little more so I decided to try yodle. The last 3 months have been good and I have my phone ringing more and have added a few very good clients to my company list. I'm interested in seeing how another few months works out right but I'm pleased with my results.

Thumbnail of user markg104
Massachusetts
1 review
1 helpful vote
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March 26th, 2015
Verified purchase

I needed to change my add campaign back to Family Law and Personal Injury. I also wanted to change my website. Felicia, the Yodle Rep, was very prompt, knowledgeable and helpful. She made great suggestions and explained every step in the process and made it clear for me the difference between the ad campaign and the website.

Thumbnail of user seanw19
Pennsylvania
1 review
3 helpful votes
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February 13th, 2013

I received a sales call from Yodle and made the mistake allowing them to do their pitch. It all sounded reasonable so I signed up. I should have known that I was in for a bad experience once they offered a significant discount for pre-paying, but I proceeded. Yodle set up an adversite for me based on my website, but the site was awful. I spent hours getting it better with better text and pictures. All of this was a total waste of time because the few calls I did receive over the 1.5 months I was with Yodle were terrible. I canceled my service and have not looked back. I'm sorry I ever did business with Yodle. Stay far, far away from this company.

Thumbnail of user leew22
New Jersey
1 review
4 helpful votes
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May 31st, 2013

I have been using Yodle's so called "service" now for 4 months. In that time my rankings have never moved. I find myself having to call and notify them of mistakes they are making (if they were diligently working on my SEO like they said they were, they should have caught the mistakes themselves). Needless to say I am now done with this company and would seriously advise AGAINST using them.

Thumbnail of user steveng69
North Carolina
1 review
0 helpful votes
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February 22nd, 2016
Verified purchase

My experience working on the Yodle dashboard was enhanced further by talking with their representative (Bonnie). She was very patient and well versed on explaining the ins and outs. I'm looking forward to working with it in the future to help me with my business.

Thumbnail of user micheleg5
Texas
1 review
4 helpful votes
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October 4th, 2012

Terrible experience with Yodle. I used their services for one month, then decided that my advertising dollars would be better spent elsewhere. I called to cancel my account several days before my month was up. They put a high-pressure salesman on the phone who became more and more rude, patronizing, and disrespectful. I finally insisted that he cancel my account. He said it was done and hung up on me. Several days later, I see a charge on my credit card for another month's service. I called Yodle customer service and was told that yes, their records indicated I had cancelled, and that they would reverse the charges. That was several days ago, but the charge is still on my account. I have now had to dispute the charges with my bank. I've also filed a complaint with the BBB.

Thumbnail of user bertinas
Texas
1 review
1 helpful vote
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April 10th, 2015
Verified purchase

So far, everything has gone well. Tools seem to be easy to use and I hope to become more proficient. Photo upload didn't work this morning but it was going to be reported by the employee I was training with.

Thumbnail of user gloriat17
New York
1 review
0 helpful votes
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March 2nd, 2016

So far I have had great communication with the customer service staff at Yodle! They have answered all of my questions and have scheduled repeated phone appointments with me to help me get my account set up and show me how to use the tools and resources that are now available to me! Today I worked with Tamika and she was wonderful in explaining certain features and walking me through the features that I need to focus on! So far I am happy with my investment!

Thumbnail of user sherryo3
Texas
1 review
1 helpful vote
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June 3rd, 2016
Verified purchase

Jared Farris was a great trainer! He is for now the voice of Yodle for me. His patience and clear descriptions were essential to my navigating the Yodle dashboard. I believe I am in good hands and off to a great start with my relationship with Yodle.

Service
Value
Quality
Thumbnail of user rachels26
Texas
1 review
2 helpful votes
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August 22nd, 2013

Our practice has increased new patient visits with yodle. The online portal is great for checking out our stats instantly and tracing our leads and the support team is great and getting back to you when you have questions and helps you every step of the way.

Thumbnail of user garym55
Texas
1 review
4 helpful votes
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January 19th, 2014

I have a small carpenter service, when called to sign up the sales rep. Said there was certain amount of people in my area looking for the type of service I provided. I signed on to yodel with a 2month payment. Now it is 6months later I am still paying but no results.

Thumbnail of user radleym3
Radley M. – Yodle Rep

Hi Gary,

Thanks for sharing your experience. I'm sorry to hear that you haven't received the results that you expected with Yodle. Have you spoken to our client services team about making tweaks to your campaign? I'd encourage you to call them at 877-276-5104. You're also welcome to contact me at either rmoss@yodle.com or 212-542-5449, and I'll see what I can do to help you.

Best,

Radley Moss
Director of Corporate Communications, Yodle

Thumbnail of user tysonr14
Texas
1 review
0 helpful votes
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March 11th, 2016
Verified purchase

We had our first training session with Beth this morning and we really like how easy Yodle makes their sites. They are easy to get around in and easy to use. We are thankful that we were contacted by Yodle to help us grow our small business.

Thumbnail of user dennisp23
Illinois
1 review
2 helpful votes
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August 2nd, 2013

With the website was only up and running for 30 days and we received 5 calls already, great job. We look forward to see how many calls we will receive after the 3 months it takes to be fully up and running. Keep up the good work.

Thumbnail of user spencerf5
New York
1 review
1 helpful vote
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January 15th, 2015

I have been a customer of Yodle for over two years. I find all of the customer support to be extremely helpful. The members of this company go out of the way to make sure that my business is visible to the online community. I find their service to be a valuable part of my success.

Thumbnail of user randyt22
Georgia
1 review
1 helpful vote
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April 19th, 2016
Verified purchase

My experience so far has been great. The Salesman that sold the site was patient and knowledgeable. Miles provided excellent customer and helped setup the site and followed up several times. Miles was knows her business and provided many tips and suggestions that made the site work to its fullest. Miles gets a Five Star rating.

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From the business

Yodle helps local businesses to find and keep their customers simply and profitably. Yodle delivers a comprehensive platform that makes online marketing easy, affordable, and transparent for its 50,000+ local business clients. Yodle’s flagship product, Marketing Essentials™, includes a comprehensive desktop, mobile, web and social presence, reviews and offer management, and email campaign automation. Marketing Essentials can be supplemented with Yodle Ads, Yodle’s proprietary and optimized paid search technology.

Yodle has offices in New York, Atlanta, Austin, Charlotte and Scottsdale. Yodle is ranked #9 on the 2014 Forbes list of America’s Most Promising Companies and has won multiple awards for its business growth, job creation, technology innovation, and workplace and culture.

For more information visit www.yodle.com or call us at 877-276-5104.

Company Representative

Thumbnail of user radleym3
Radley M.

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