• Yodle

2018 CUSTOMER CHOICE AWARD

Yodle

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Overview

Yodle has a rating of 4.0 stars from 1,688 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yodle most frequently mention customer service, small business, and web presence. Yodle ranks 2nd among Advertising sites.

  • Service
    133
  • Value
    116
  • Quality
    111
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
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How would you rate Yodle?
Top Positive Review

“Great for small business”

Sergey K.
5/1/24

My small business was struggling and I knew that I needed to do some marketing and online advertisements, which was an area pretty new to me and didn't know much or very little about it. I have done some FB ads and that's all. But I guess it was not enough. Since I had nothing more to lose I decided to ask for help from professionals. They seemed to know the business pretty well since just after a small research I found them. So they have pretty good marketing which was a good sign in the beginning. I contacted them, we scheduled an online meeting, they gathered all the information they needed about my goals and my business and in a week they came back to me with an offer. I am glad that I accepted that offer even though it looked a bit high price to pay at that time, but it started showing results immediately. Now my customer base has grown significantly. They saved my business I think and I am endlessly grateful for that. I can't recommend them enough!

Top Critical Review

“Total waste”

Ted M.
11/8/15

After 5 months of 1250 per month I received ONE lead (Giving them the benefit of a doubt for one) Yodle is really good at stringing you on for more payments. Every time we called customer service they found something that should be changed to fix the problem. DON'T waste your money. There are legitimate companies out there that will yield results. Clay Blakemore finally called and made more empty promises.

Reviews (1,688)

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Reviews that mention popular keywords

customer service (258) phone number (39) business owner (57) sales rep (36) web presence (30) sales person (18) domain name (12) sales pitch (24)
Thumbnail of user dougm60
Minnesota
1 review
0 helpful votes
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February 29th, 2016

I am a new customer with Yodle and I have to say it has been a wonderful experience. They take the time to explain everything to you and to make sure the program is working the way you want it to. I was a little apprehensive at first but it has been painless and a joy to work with all the staff at Yodle.

Thumbnail of user johnh281
Washington
2 reviews
18 helpful votes
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January 6th, 2015

Do not transfer your Google local ownership to Yodle. They will not return it after you cancel. Plus, in effect they charge you for leads you were getting from Google local before using them, which is nuts--paying for leads you were sourcing without them.

Thumbnail of user radleym3
Radley M. – Yodle Rep

Hi John – I’m glad that you brought this to our attention because we have a process in place so all clients can reclaim their business listings. Can you contact me with your business name so that I can look into this?

Thanks,
Syvenna Siebert
Syvenna.siebert@yodle.com
646-770-8974

Thumbnail of user adamv15
Iowa
1 review
0 helpful votes
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January 20th, 2016
Verified purchase

The recorded phone calls are great not only for reviewing customers information, but awesome as well for training purposes for my employees. I had a customer call in while I was away from the shop and my employee answered, he was courteous and answered the questions of the customer, but there was some information that he had left out that I thought he knew. Thanks to the recorded phone call I was able to review that information with my employee so that he would be able to convey that information to our customers (Something that may have been happening for months and would have continued had it not been for Yodle's recording of phone call leads)

Thumbnail of user jonathonk7
California
1 review
1 helpful vote
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April 24th, 2014

Yodle is a great marketing resource for us. Since the day we started with Yodle, our phones started ringing with great leads. The service Yodle provides is excellent. We have a dedicated manager, Meredith, who keeps our site current, relevant, and constantly generating leads. Yodle has been an excellent investment for our business.

Thumbnail of user lienr
California
1 review
12 helpful votes
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June 14th, 2016

Yodle is a total waste of my time and money. Their "services" did nothing but block my actual website and confuse my customers. They took credit for leads they I generated myself. They brought me absolutely no business. Worst of all, they continued to charge me $299/month after I asked to cancel. They will rob the small business owner blind! DO NOT FALL INTO THEIR TRAP!

Thumbnail of user ginab43
Gina B. – Yodle Rep

Hi Lien - I'm sorry to hear you didn't find success with Yodle, this is never something we want for our customers. If you are still having trouble canceling, please reach out to me and I would be happy to help. You can contact me directly at 646-768-3690 or gina.balistreri@yodle.com. Thanks, GB.

Thumbnail of user unhappyc38
Virginia
1 review
13 helpful votes
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September 15th, 2015

This did not work for my team and we were skeptical from the beginning. I interacted with the website for a bit, requested reviews, social media, enhanced the advert site. The "leads" that came through were wrong numbers or just sales people. The salesperson told me I had to sign up for 6 months to see results. Now that 6 months are over, Yodel put me on AUTOPAY-BEWARE! This was not brought to my attention and no one called me to tell me that my contract was expiring and I would be charged. They are insisting I owe them for an extra month even after I notified them right away that I wanted to cancel. They are way too passive about contacting clients about their expiring accounts.

Thumbnail of user jessicam132
Jessica M. – Yodle Rep

Hi - thank you for your feedback. I’m sorry to hear you didn’t have more success with our program. If you’d be open to sharing your experience, I would like to hear more from you about what happened so that I can look into it further. This type of feedback can help make sure we’re further improving our product and service. It’s particularly disappointing to read your review when so many of our 50,000+ customers are enjoying a significant return on investment with Yodle. If you have a few minutes, you can reach me at jessica.mcginn@yodle.com or 646-753-6362.

Thumbnail of user heathers102
Texas
2 reviews
0 helpful votes
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March 3rd, 2016

Great service! Thanks Akim and Will. Yodel has made setting up and starting my website a breeze! Above and beyond service, fast results! Highly Recommend, Thanks Again! Seems as though you need to hire a virtual assistant to help post ads though on yodle to help promote your website more.

Thumbnail of user chrisb116
California
1 review
1 helpful vote
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February 24th, 2014

I have had a fantastic return on investment with Yodle. They have been very professional and doubled my business in 3 months. My marketing consultant Kerry has done a superb job at working with me and my budget to grow my company. I actually had so many phone calls I couldn't keep up. Thanks Kerry and Yodle!

Thumbnail of user nathand13
Connecticut
1 review
4 helpful votes
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March 15th, 2013

Wow! I am a general contractor in the Boston area and I made the mistake of contacting Yodle. I hung up on the first guy after he wouldn't answer my questions and told me to watch a video while he waited on the phone. I then proceeded to watch the video which answered 0% of my questions. I searched the site high and low to see exactly what they do and what they charge and then I called the 800 #. This guy hung up on me after I said I did not understand some of the things he was saying and when I wanted to know what I was paying for.

Just another bad version of Service Magic! You suck!

Thumbnail of user donaldp28
Indiana
1 review
1 helpful vote
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June 20th, 2014

Yodle has help my business. Their employees answered every question that I asked and guided me through every process. I will recommend Yodle to all of my friends and family that have a business. Great Job Yodle!

Thumbnail of user zachr11
Ohio
1 review
0 helpful votes
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February 25th, 2016
Verified purchase

I needed a few changes to my website. I submitted the corrections and received an email notification that the issue was being corrected. A short time later I received another email an a phone call saying my website was fixed. Very prompt and courteous support staff.

Thumbnail of user nancyw79
Nevada
1 review
1 helpful vote
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February 26th, 2016
Verified purchase

Michelle Burch answered all my questions, helped me to better my yodle program, And gave me some great advice to help me get my advertisement out to the public. She was a pleasure to talk to and made my day :)

Thumbnail of user chuckp10
Florida
1 review
1 helpful vote
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January 13th, 2014

We have been with Yodle for only a few months but have seen a substantial increase in leads with many turning to sales. Have been uncertain of the return of the organic investment but the pay per clicks have grown substantially.

Thumbnail of user edj10
Florida
2 reviews
1 helpful vote
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May 25th, 2014

My name is Ed Johnson From Assured Cleaning Service and I have been using Yodle.com for 2 years now. They have developed my 3 websites. I am very happy with the way they look. Every time I have had questions or requests Yodle.com has been prompt, attentive to my needs and taken care of all my needs immediately. I woud recommened yodel.com to anybody in need of there services Thank You Ed Johnson

Thumbnail of user codys23
Arizona
1 review
4 helpful votes
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January 15th, 2015

It's not often you can get an immediate return on your investment... well happily, this was the case during the first month, after Yodle launched our new website/adversite It was great to work with such a professional team of experts that understood our vision and made it come to life. I am quite sincere when I say that EVERY person at Yodle, have been amazing to work with... they far exceed my expectations. With great confidence, I would highly recommend them to anyone wanting to get the most out of their website and linking in all social media. THANK YOU Denise and Jason and your incredible staff... Lee, Linda, Saudia, Laura... :)

Service
Value
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Quality
Thumbnail of user erikm30
Georgia
1 review
3 helpful votes
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September 22nd, 2014

As a business man I am always skeptical about parting with money when it comes to advertising/promotion of my business. I have spent a great deal of money in the past with no measurable return when I advertised with other companies.

Yodle is the exception, I love Yodle. Every dime I spend with Yodle is a dime well spent.

Service
Value
Thumbnail of user donaldv6
California
1 review
0 helpful votes
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September 15th, 2015
Verified purchase

I signed up with Yodle two weeks ago and have already signed two contracts for building construction. They put up a website that has no pictures or reviews yet and I'm still landing projects. Im very happy that I made the leap to start advertising with Yodle.
Donald Verbeke
Verbeke Construction Company

Thumbnail of user tomm794
Illinois
1 review
1 helpful vote
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December 10th, 2013

I own and operate a number of residential cleaning franchises in both VA and NY and in my 3rd year of using Yodle to manage our pay per click online advertising. I would highly recommend the company because they deliver measurable results and add value with features that improve our lead management process such as call tracking. Aside from results, I have found Yodle's customer support team among the best I've ever worked with in my 25 years in the "business". I've enjoyed the fact that my support team has remained in tact the entire time I've been with Yodle and have found my reps to be easy to work with, personable, knowledgeable and quick to respond with accurate data supporting their recommendations or my requests for information.

Thumbnail of user jims122
Oklahoma
1 review
5 helpful votes
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December 19th, 2014
Verified purchase

The phone is definely started ringing.

Still some tweaking to do but so far so good.

UPDATE! AFTER MY SECOND AND LAST MONTH!
Yodle goes for the low hanging fruit. The phone rang, but the calls were from the easiest to target and hardest to make any money from. Out of the 50+ calls in the first two months maybe 10 were from my primary business area. I am not talking about conversions. Conversions are my job. These were non revenue calls and complaints. If you want to sit in your office all day and talk to people on the phone all day, give it a shot. If you need to make a living that justifies spending $1000 a month you would be better served with bidding $40 a click on AdWords yourself.

Value
Quality
Thumbnail of user johnh208
Pennsylvania
1 review
1 helpful vote
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January 28th, 2014

Tried this before with other companies and it always turned out to be a scam, I was sick of paying for bogus leads. I was expecting to be scammed by Yodle too, but it was well managed and it worked out. My biggest disappointed is that I didn't come across Yodle sooner.

Thumbnail of user coryg11
Nebraska
1 review
1 helpful vote
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August 16th, 2013

I have been a customer of Yodle for a little over 1.5 years and it has certainly improved my business. I will admit that I was pretty hesitant when I was first contacted by them but I am glad that I am working with them.

Thumbnail of user julieu2
Connecticut
1 review
0 helpful votes
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December 17th, 2015
Verified purchase

Beth was very helpful in explaining everything about the set-up. He was charming and personal yet professional and knowledgeable. I had a lot of questions about things and he was extremely present with me and helpful.

Thumbnail of user shimonf
Texas
1 review
1 helpful vote
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December 17th, 2013

Yodle is extremely helpful in providing insight about how your business is viewed by both customers and as a business owner. They are completely open and transparent about their business practices; which is a breath of fresh air. Yodle has knowledgable staff who are not afraid to answer questions and also ask questions about the business; in order to find better ways to serve us.

Many companies claim to be the best in their industry. Yodle is quiet in talking results and speaks loudly when it's time to produce results! My only regret in dealing with Yodle is that I hadn't heard about them sooner.

Make your next move, your best move and get started today!

Thanks Yodle.

Thumbnail of user gabem13
Maine
1 review
1 helpful vote
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January 9th, 2014

I’ve gotten the results I was promised and the customers have been very good and have turned into income. I love my website – I’ve had a customer compliment my website saying it was amazing, and I love how easy it is to make changes to it. Yodle is an investment but it has paid for itself.

Thumbnail of user patrickj29
Wisconsin
1 review
1 helpful vote
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July 14th, 2015
Verified purchase

I am brand new to Yodle, I had a appointment scheduled to begin at 10 AM, I walked into my office at 9:57 and saw two missed calls and an email saying sorry we missed you from Yodle, I called in at 10 AM (my scheduled time) and the person informed me they were on a call with another client and had tried calling, to which I replied - we had a call scheduled at 10, it's 10, how come we are not on our call... they told me another person could take care of me and to call the main number (not the best first experience you'd like to have with a company you are paying a decent amount of money too - not keeping a scheduled time is not good business)... so anyways, I call in and eventually get connected with Dawn, she spent as much time as I needed and answered all my questions about the features, website, reviews etc. and did a great job overall. I hope in the future if I have more questions she is the individual I get to work with!

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From the business

Yodle helps local businesses to find and keep their customers simply and profitably. Yodle delivers a comprehensive platform that makes online marketing easy, affordable, and transparent for its 50,000+ local business clients. Yodle’s flagship product, Marketing Essentials™, includes a comprehensive desktop, mobile, web and social presence, reviews and offer management, and email campaign automation. Marketing Essentials can be supplemented with Yodle Ads, Yodle’s proprietary and optimized paid search technology.

Yodle has offices in New York, Atlanta, Austin, Charlotte and Scottsdale. Yodle is ranked #9 on the 2014 Forbes list of America’s Most Promising Companies and has won multiple awards for its business growth, job creation, technology innovation, and workplace and culture.

For more information visit www.yodle.com or call us at 877-276-5104.

Company Representative

Thumbnail of user radleym3
Radley M.

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