• Yodle

2018 CUSTOMER CHOICE AWARD

Yodle

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Overview

Yodle has a rating of 4.0 stars from 1,688 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yodle most frequently mention customer service, small business, and web presence. Yodle ranks 2nd among Advertising sites.

  • Service
    133
  • Value
    116
  • Quality
    111
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
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How would you rate Yodle?
Top Positive Review

“Great for small business”

Sergey K.
5/1/24

My small business was struggling and I knew that I needed to do some marketing and online advertisements, which was an area pretty new to me and didn't know much or very little about it. I have done some FB ads and that's all. But I guess it was not enough. Since I had nothing more to lose I decided to ask for help from professionals. They seemed to know the business pretty well since just after a small research I found them. So they have pretty good marketing which was a good sign in the beginning. I contacted them, we scheduled an online meeting, they gathered all the information they needed about my goals and my business and in a week they came back to me with an offer. I am glad that I accepted that offer even though it looked a bit high price to pay at that time, but it started showing results immediately. Now my customer base has grown significantly. They saved my business I think and I am endlessly grateful for that. I can't recommend them enough!

Top Critical Review

“Total waste”

Ted M.
11/8/15

After 5 months of 1250 per month I received ONE lead (Giving them the benefit of a doubt for one) Yodle is really good at stringing you on for more payments. Every time we called customer service they found something that should be changed to fix the problem. DON'T waste your money. There are legitimate companies out there that will yield results. Clay Blakemore finally called and made more empty promises.

Reviews (1,688)

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Reviews that mention popular keywords

customer service (258) phone number (39) business owner (57) sales rep (36) web presence (30) sales person (18) domain name (12) sales pitch (24)
Thumbnail of user peterw31
Ohio
1 review
2 helpful votes
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October 21st, 2013

Well when I started I new I needed a website to catch younger generation yodle was very patient with me my business tripled every year I have been with them zack brian thomason and now jeanie other companis have tried to get my internet business but they have all this hype and r very pushy but yodle gives me information and let me go at my own pace on making decisions they take the time for me and always reach back to me when I have questions if anybody is thinking about doing it with yodle u wont be disappointed just do it ur will get ur money back and then some

Thumbnail of user jt40
Nevada
1 review
2 helpful votes
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November 8th, 2013

They were very pushy about getting me to sign up. After I declined, they contacted me again with a "new" offer. This second offer was for a "generic" listing is my understanding. I was not an "organic" listing? It is very confusing, but the ONE thing I am sure about is that it was a COMPETE AND UTTER WASTE OF MONEY. We HATED their customer service, and I was threatened and intimidated by this company. We were told that we had to wait a few months for the ad to bring results. We received ONE customer. It is VERY annoying that they use a different phone number to track calls. Existing customers would use that number and Yodle would argue that we were getting calls. Yes, from customers WE ALREADY HAD. All in all, this company wasted our time, we feel they misrepresented the amount of business we would get, and the time we spent trying to work with them was NOT worth it. Do yourself a favor and skip this headache.

Thumbnail of user harolds53
Minnesota
1 review
8 helpful votes
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July 20th, 2016

I listened to the sales pitch that took an hour. Their sales strategy reeks of desperation and over the top, aggressive, rude and idiotic methodology.

I was not born yesterday and I never have encountered tactics like these in business.

If you have a good service, expect the company to offer money back guarantees, not 6 month contracts on an "Act of Faith."

I told him I act "On research" not faith, and then he used it again. He is either stupid or following a script, or he is a robot.

If you sign up with these scammers, you have too much money on your hands, and they are there to take it from the weak and desperate in society, nothing else.

How can a corporation generate leads for you? This is impossible as business leads are usually generated by word of mouth, satisfied customers. You can get your own business on the front page of the search engine on your own, if you have any common sense.

The fact is that your business needs to grow through satisfied customers, good values, and good customer service... something yolda knows nothing about.

Thumbnail of user ginab43
Gina B. – Yodle Rep

Hi Harold - I'd like to apologize that you had a bad experience with one of our sales representatives, we definitely don't condone this type of behavior. If you have any questions about our products or have any additional details you would like to share, please don't hesitate to reach out to me. You can contact me directly at 646-768-3690. Best, GB.

Thumbnail of user patrickm104
Texas
1 review
17 helpful votes
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October 7th, 2015

You give them $700 and the first thing they do is pull your existing local ads down and replace it with one for a advirt site to there website hosted on there site so you existing website ranting goes down. If you have problems no one will help you they will pass you from one person to the next and youll exsplan it 12 times before someone might acually be able to help. This company didnt work for me at all and it was a nightmare to deal with them. We are a cabling contractor and they listed us as a Electrical company... That does help me and they refused to fix it. Also the second you give them money its all people that can barley speak English after that.

Thumbnail of user jessicam132
Jessica M. – Yodle Rep

Hi, Patrick: We’re very sorry to hear that you had a poor experience with Yodle. I’m surprised and disappointed to read your feedback as we pride ourselves in delivering stellar customer service. Our intention is to give all of our clients a positive, beneficial experience for their local business. We would like to look into these issues further and we are happy to explain more about why we recommend that our clients use adversites, which is primarily related to driving new traffic and conversion. Please contact me at jessica.mcginn@yodle.com or directly at 646-753-6362 if you would like to discuss this further. Thank you.

Thumbnail of user justins73
Connecticut
1 review
0 helpful votes
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June 25th, 2015
Verified purchase

Customer service called promptly, explained everything clearly and made sure I knew I could call anytime with questions. Clearly a well run operation.

Thumbnail of user stacyr45
Minnesota
1 review
0 helpful votes
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May 4th, 2016
Verified purchase

Representative was kind and informative during our phone consult. All questions were answered and everything was taken care of. Thanks for great support

Thumbnail of user williamn
North Carolina
1 review
14 helpful votes
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February 26th, 2010

Yodle is a complete joke. Their sales reps b. S. you with all this crap and get you to sign up thinking it is going to be cheap and what a bunch of b. S. that is. Just like the rest of you said the price skyrockets after they get you hooked in and there are many other ways to do this cheaper. I really wish I would have done a bit more research myself before I got involved with this fraudalent company.
DO YOURSELVES A FAVOR AND DONT SIGN UP WITH YODLE!

Thumbnail of user maxg13
Illinois
1 review
0 helpful votes
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February 16th, 2016
Verified purchase

She was extremely helpful with all of my questions and concerns. Her knowledge was able to guide me through parts of the dashboard that I was unsure about.

Thumbnail of user donl2
Florida
1 review
6 helpful votes
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March 17th, 2010

Absolute scam. Just Google "yodle compalints" and see for yourself. They take your money and mark up your clicks 500%. Avoid this company at all costs.

Thumbnail of user carolynf9
Illinois
1 review
0 helpful votes
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December 12th, 2014
Verified purchase

Trevor was very helpful, knowledgable and patient in explaining what is a new concept for me. I feel confident in further exploring my new Yodle account.

Thumbnail of user michaell272
Texas
1 review
9 helpful votes
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January 31st, 2017

I just want to say Yodle's sales team is Austin, TX has some good scripts. They know how to sell you the golden goose, the magic bullet, or however you would sell a sure thing. I reviewed this site along with others. The most impressive review they had was the real estate agents video that was on their own page. So I decided to reach out to him. He told me that Yodle has the rights to that video and that he recorded it in his first months of working with them. He has moved on and chosen another company as they did not deliver or even come close. So when Yodle reached back out to me, I explained that their own video for Real Estate was not accurate and their response was that is one persons point of view. I went further to explain to the representative that the one person is the person they are standing by and showcasing on their webpage. I told them it might be best for you to take it off and record an Agent that has actually seen the system work for them. They said we might do that. They have not I will attach the link from their own page. Their response was back to reading their scripts and sending me more emails after telling them I was not interested. So Zero Stars would be appropriate but it wont let me so 1 star it is.

http://www.yodle.com/success-stories/financial-and-real-estate/rodger-l-maisch-pa

Tip for consumers:
Work your Sphere of Influences.

Service
Value
Quality
Thumbnail of user timh42
Executive S. – Yodle Rep

Michael - we'd be happy to investigate your individual experience, would you mind sending us the account details this is in regards to via private message?

-Mike

Thumbnail of user gregh60
South Carolina
1 review
1 helpful vote
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September 1st, 2016
Verified purchase

Yodle is going to be great for my limousine business. This will take my marketing to another level. Bonnie did a fantastic job in going over all of the information with me. Job well done Yodle!

Thumbnail of user jeneenm
Massachusetts
1 review
0 helpful votes
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March 3rd, 2016
Verified purchase

Michelle Birch did a great job assisting me with changes to my website. She took her time and made sure that all of my requests were met. I really appreciate the time she gave to me.

Thumbnail of user debrah15
Texas
1 review
1 helpful vote
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December 18th, 2014
Verified purchase

I highly recommend Yodle for website advertising. I am a Notary and was just getting started with my business. At the time, I was only getting maybe 2-3 Loan Closings a month. Now, after about a month and a half of using Yodle, I am getting almost 2-3 Closings a WEEK and Simple Quick Notarizing jobs have started coming in Daily that pay instantly which is a major help in surviving the month. Megan in the Billing department is absolutely awesome! She is very understanding of the struggles starting a new business and has been a life-saver to working with me to pay my bill with Yodle. Thank You! Yodle! And, Megan, YOU ARE THEBOMB.COM! :)

Service
Value
Quality
Thumbnail of user tracia3
Texas
1 review
1 helpful vote
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December 16th, 2013

I HAVE SOME GOOD LEADS WITH YODLE.COM AND HAVE HAD A FEW CUSTOMERS COME IN AND HAVE REPAIRS DONE. I DO GET A LOT OF CALLS THAT I REFER OUT. OVERALL IM PLEASED WITH YODLE. I DO HAVE TO SAY MY CONTACT AT YODLE, SCOTT RAPPAPORT IS VERY NICE AND HAS GREAT CUSTOMER SERVICE SKILLS, I ENJOY VISITING WITH HIM.

Thumbnail of user anash19
New Jersey
1 review
1 helpful vote
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June 16th, 2014

I became a customer with yodle about six months ago and i been never happer with markting company ever like yodle. Yodle is number 1 markitng company out there and my account manger emiley is one of the best out there

Thumbnail of user charleyk15
Texas
1 review
0 helpful votes
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May 18th, 2016
Verified purchase

Found out that YODLE could do a lot for us if we could handle the services properly. So, I want to thank Thomas for being a very capable support person who has given us new reasons to take advantage of the many opportunities available to us from YODLE.

Thumbnail of user robertw152
Utah
1 review
0 helpful votes
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June 16th, 2015
Verified purchase

The tracking tools are awesome. I love the ability to know how effective the marketing is. They have great customer service and I look forward using Yodle to help drive my success.

Thumbnail of user nicg
Michigan
1 review
2 helpful votes
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August 13th, 2014

We have had really great service with Yodle. The reps have changed a couple of times on us, but each one has made us feel like we are their number one client!

Thumbnail of user buckd4
California
1 review
1 helpful vote
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April 10th, 2014

Ive been with yodle for about 5 yrs. Within a few months ive been getting phone calls daily for my company from the work they have done for me. Happy customer here.

Thumbnail of user remim
Illinois
2 reviews
0 helpful votes
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February 11th, 2015

Hi my name is Patty,
And I recently worked with Kelly, and as always, she's gotten the job done, answered all my questions and is very efficient. I've gotten such good responds on my website, and a lot more business, Thanks Yodle for having such a GREAT employee.

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Thumbnail of user libbyl
New York
1 review
2 helpful votes
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November 12th, 2013

"Our consultant Kelly has been an absolute delight! She has made my busy life so much easier. I tell her what I need, she is always responsive and she makes it happen."

Thumbnail of user davidw105
California
1 review
6 helpful votes
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May 24th, 2013

I own a small Home Performance Contracting Company in California. Our sojourn with Yodle was the single worst decision in the history of my Company and a complete disaster that we *still*, more than a year later, haven't fully recovered from. Besides the initial cost and the monthly cost - for us it was $495 - we lost control of our web page on Google. Because there was multiple phone numbers claiming it, Google denied all of us, both myself and Yodle, access to it. I worked for a year, trying to get Google to give me back ownership of my web address. Finally, we deleted all reference to our web site from Google and started again fresh. That was about 2 months ago and we still, as of today, have not regained ownership of our web site address. This means we still cannot track or do analytics, and we don't show up on Google Maps, even when we enter our exact name. A true disaster. I give Yodle a NEGATIVE 5 stars - beyond just failure, they've done my business a serious, deep, and lasting harm.

I can understand that for some Companies and some types of business, the Yodle model can help but for myself, I rue the day I said yes to these folks. If possible, I would give them ZERO stars.

Thumbnail of user mh25
Georgia
1 review
5 helpful votes
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March 11th, 2013

I just got a cold call from a sales rep trying to sign me up for their services. I listened to the pitch and then told them I don't commit to anything over the phone without doing some research. I Asked for their website and the rep told me yodel.com.
She then proceeded with her sales script and was to the part about setting up a future phone call to have me sit at my computer to go through options, etc. I attempted to tell her several times that I can't commit to such a phone call and throughout my attempts, she didn't skip a beat in reading her script--very rude.
Therefore, I returned the rudeness by hanging up--I don't have the time to waste with people who don't give me respect.
She immediately called back explaining we were cut off. I told her I hung up because she wasn't listening to me about not being able to commit to the type call she wanted to set up. She then gave a condescending reply which earned another hang-up. She didn't call back.
While I wasn't going to sign up for their services during any cold call, I was going to check them out and I possibly could've been a client. But, after receiving such a rude cold-call, I really wonder what commitment such a company really has. Even if they are the best company in their field, I'd rather not deal with people such as that.

Thumbnail of user donaldr17
Maine
1 review
1 helpful vote
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January 21st, 2015
Verified purchase

My business has been with Yodle for several months now and I want to say is why had I not done this sooner.The staff at yodle is outstanding to work with and already seeing good results. I also want thank Mr Thomas Ray Foster for his help and support. Looking forward to A GREAT FUTURE WITH YODLE...

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From the business

Yodle helps local businesses to find and keep their customers simply and profitably. Yodle delivers a comprehensive platform that makes online marketing easy, affordable, and transparent for its 50,000+ local business clients. Yodle’s flagship product, Marketing Essentials™, includes a comprehensive desktop, mobile, web and social presence, reviews and offer management, and email campaign automation. Marketing Essentials can be supplemented with Yodle Ads, Yodle’s proprietary and optimized paid search technology.

Yodle has offices in New York, Atlanta, Austin, Charlotte and Scottsdale. Yodle is ranked #9 on the 2014 Forbes list of America’s Most Promising Companies and has won multiple awards for its business growth, job creation, technology innovation, and workplace and culture.

For more information visit www.yodle.com or call us at 877-276-5104.

Company Representative

Thumbnail of user radleym3
Radley M.

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