YOOX

A couple of days after I placed an order with a 15% off coupon from yoox. Then I received an email they sent me a better coupon code for 20% off that would have saved me about $16. The order I placed still had; t even shipped so I emailed and asked them o apply this upgraded code. They said no. No reason given just "no". Worst customer service ever. Here are their emails:

We understand your query, however unfortunately we are unable to accommodate your request.
Unfortunately your order 0409YD******* cannot be cancelled as it has already entered the shipping process.

We confirm that the LASTCHANCE15 yoox promotion was successfully applied to your order 0409YD4481XXXX. In accordance to our policies, we may only apply one yoox promotion per order. We therefore cannot apply the FRIENDS promotion to your order.
We are sorry for the inconvenience and remain at your service should you require further assistance.
Thank you,
Omar
Customer Care
yoox.com
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Thank you for contacting yoox.com.

We are sorry to inform you that we are not able to add or upgrade the promotion for the orders which already have another promo code applied and we trust you will understand the need for us to adhere to our Policies, in order to ensure a high level of service and a respectful treatment of all customers.
Please do not hesitate to contact us with any questions or concerns.

Thank you,

Elana
Customer Care
yoox.com

I was initially worried about ordering from YOOX because of the MANY bad reviews, but I really wanted a pair of shoes that i couldn't find anywhere else. I ordered the Skechers Premium Heritage D'lites 3.0 - Joy Summer. After ordering i called customer service to make sure my order had went thru and they were nice and helpful. When I received an email saying my order had shipped I hit the Track Order button and on the UPS website it said order not found. I called customer service and told them the problem they said it can take up to 24hrs to show up in the system. I checked the next day on UPS and I was able to track my order. I live in the United States in Virginia. I ordered the shoes on Friday, July 17,2020 and received them Wednesday, July 22,2020. I didn't pay for expedited shipping, just regular shipping. I have bought things here in the United States that haven't arrived as quick as that. When my shoes arrived they were in perfect condition. Even the box they put my shoebox in to ship it to me was great. It was like one of those thick type boxes that companies ship to people so they can return their game console, (like Xbox or playstation), to be repaired. I had a great experience with customer service, shipping, and with the product I ordered. I will definitely buy from them again and would recommend them to people.

I have been a Yoox customer for months now.

I have received a total of 2 products from 6 orders placed, one of which was the wrong item.

Let me tell you why you shouldn't order from Yoox:

- Their customer service is terrible, after receiving the incorrect item, they told me the only thing they could do is have me ship the item back (which is NOT something I want to do, I just wanted to receive my item), pay for the costs and they would "charge me the same amount" for the shirt I originally had ordered. How hard is it to just send me the shirt I ordered and not have me waste time and gas to fix their mistake.

- Your order will be canceled 70% of the time. If you're a believer in online shopping, please stay away from Yoox. It took me 2 calls to their customer support and 1 call to my bank to be able to diagnose the problem.

- Any other trustworthy online retailer would send you the item you ordered at NO cost, in order to not inconvenience the customer even further. An example would be GymShark. I had ordered from them, they sent me the wrong item, they let me keep the item and sent me the correct one, at NO COST. Yoox however, wanted me to drive down to the USPS office, return the shirt, and wait however many weeks it would take for them to fix my order. The best part?: They item I had ordered originally was out of stock.

So do me a favor, shop from Zappos, Farfetch, SSense, or any other online retailer, because, the bad reviews here are for a reason, and I am a victim of them.

Felipe

Bought 3 pairs of Balmain Ankle boots, all fake! One pair didnt even have any stamps on a shoes only size! I could get better quality grom local China town market!

I received this email that read 'It's Been A While... Let Us Make It Up To You! Extra 10% off Everything including Sale. May be combined with other offers. Use the Yooxcode: MISS YOU10'I tried ordering a pair of shoes which Yoox claimed was their last pair available, upon checking out, the system kept throwing out my code. I got on the phone and called customer service for help. I was told nothing can be done without me sending a copy of the email I received. I forwarded the said email right away to Yoox. After an hour and a half of waiting for a response, I called Yoox again to be told they did not get mail and I should send it again which I did. I asked the representative if she can stay on the line while I forwarded the mail to her and was told she cannot correct the situation since it has to go through their IT department and that takes time. I asked to speak to a supervisor who has more power than she does and was connected with someone who was as lame as she was. Bottom line is no one at Yoox could rectify this simple situation, so for this incident I have no choice but to share this with fellow Yoox shoppers. Beware of their Bogus Offers!

I ordered a pair of designer pair of white shorts that arrived in terrible condition. Unbelievably filthy dirty, pilled, stained, clearly used (multiple times) and with ink marks on the rear. The "alleged" brand tag was even more appauling... again, filthy, crumpled, torn, & NOT attached. Not attached to the label as it should have been or even the item (the designer utilizes the same string style security tags that Yoox affixes)! Portions of the dirty tag appeared to have been carved with razor blade & writen on. I'm not sure this item is AUTHENTIC! I called customer service & was instructed to email photos, which I did, only to receive the following response: you can have $5 off your item it will be processed in a few weeks or you must return the item in the post immediately to our warehouse for our team to inspect... at 4:30pm on a Friday. Doubtful Id receive a refund after reading some of these reviews... if I knew where these came from & whats been done to them, I might consider using them to wipe my dog's muddy paws. This is definitely fraud! Thanks a lot YOOX! I will NEVER buy from YOOX again.

First time customer, bought the wrong size, return it and got the right pair of shoes super fast, will buy again.

I order jacket YOOX, 60 days to return! Very small size and they ignore me not send return information!

I ordered man's Lanvin, Dsquere, Armani... they are all fake!. I worked numerous years at Neiman Marcus and I can smell fake in a second.
What a scam!

I ordered a pair of gaimo espadrilles from Yoox 2 weeks ago and according to them they would be delivered in 4-7 days. Although I got the confirmation e-mail the same day I noticed through the Ups delivery tracking that my order hadn't been shipped. After a week I decided to contact the customer service of Yoox via e-mail. Their answer was that they opened an investigation with Ups concerning my order and that they would contact me as soon as possible. Another week passed by and since I got no response from them I contacted Ups myself. Ups e-mailed me back very soon and told me that they were not responsible for the delay since they did not have the package in their possesion (!)
I e-mailed Yoox again and their answer was that they were not able to deliver my order and that they cancelled it! With no explanation or information on the situation and they just put the item of my order back on sale! When I asked them the reason of the cancellation they answered me that there was a thechnical problem and the shipping never started!
To sum up, I feel cheated and I am not planning to order anything from Yoox ever again!

They don't honor birthday promo codes after 7 days and this doesn't say in their policy. Very rude and sneaky.

But shirts from them and one had a hole. CS wont give me a refund. No help at all. Dont waste your time on this store

I was really nervous to order from YOOX after reading all the reviews. I received my first two orders and I want to share my experience. The first order was a pair of women 7 for all mankind jeans with gold sequin and rhinestones on back pockets. Retail would have been $250 and I got them with tax included $69. The website pictures were horrible and I was nervous I wouldn't like the jeans and they were the only pair left. They arrived neatly wrapped in tissue and had all tags attached in were in perfect new condition. Second order came today. I bought two Armani Jeans Sequin front sweaters in burgandy and black. They were size 48 US size women's large. They retailed $240 and I got them for $150 total after tax. All tags were attached and they came boxed neatly in tissue new and perfect condition. I'm waiting on a Burberry Prorsum coat I ordered last Monday to still ship. It was the only one size 46 US women's size 12. It retailed $2000 ish and I got it $659 after tax. I'm praying it fits and comes in the same condition as my other items. So far I am very pleased with YOOX and would order from them again.

When you return an item yoox should pay back shipping costs as well, yoox is legally obliged to do so. Let's make a class act out of this!

Bought 2 pairs of trainers, great price delivery by ups with great tracking. Packed well. Can't comment on returns as i've not had to yet

Still wait for an order from 22 July, it's 29 Oct.

They steal your money and don't send the product.
Email and website no longer work

They provide a great service. They have prepaid return label shipped with my purchase, and the refunds coming back to account very fast.

Bought knee high boots from yoox. The quality is very good, looks as on photo, fast delivery. Size fits just fine. Very pleased

I made a few purchases last week using the promotion of 30% off an android application. Today I went back online to order a few more items and I noticed that many of the times Ive purchased were a lot cheaper the base price was less (not including the promotion)

I called Yoox and asked for a price adjustment on the items I am keeping. Unfortunately I was advised the prices cannot be adjusted if a promotion was applied to the order.

I asked to speak to a supervisor and I spoke to Ann, who was very nice and reiterated that she cant help with my request.

I was not asking to have the prices adjusted based on my promotion of 30% off. I was asking to have them adjusted based on the current promotion and she still was not able to help me. She advised me to either repurchase the item or keep it or return it. Unfortunately many of the items are no longer available in my sizes and the option of repurchasing them is impossible.

I really love the items Ive purchased, but seeing that they are currently a lot cheaper and also have an additional discount of 25% is upsetting that I am overpaying for these items and I am not able to reorder them.

This is the first time I have ever encounter an issue with a price adjustment on purchases from a retailer and I have never been advised to repurchase or return an item if I am not happy with the price. The price adjustment policy needs to be reevaluated. I am a loyal customer and this policy will definitely make me think twice before recommending yoox or using yoox.

The worst customer service ever!
Please yoox, get it better. First of all, very slow on giving feedback to customer.

If there was a negative 1 star that's what I would rate Yoox in English it's a Yuk company.
Representative was so rude, she hung up on me.

I appreciate the timely delivery of my sneakers as promised and advertised. I plan to make another order in the future.

Purchased Gianvito Rossi pumps (arrived LATE! And absolutely used before - DISGUSTING), and the price was OK (400 USD - sale) but... The service, the wait, and the main reason for my review is the MISSING REFUND.

This is unacceptable and terrible. The customer service always says that they've issued the refund the day BEFORE they received my parcel at their warehouse (HOW THE **** COME?!). And they told me that only after I've contacted them for the fourth time. I also contacted my bank, and I will have to report a fraud as this is exactly what it looks like.

People are ordering from this website, not knowing that the company under NET-A-PORTER group can be that unreliable. And I am also one of those poor customers who've made a wrong decision by purchasing an expensive item from YOOX.

I am unbelievably frustrated and won't purchase from YOOX ever again. Always read reviews before purchasing. I mean it. And if I ever want a pricey item, I'll save a lil more and spend it at Farfetch or any other e-commerce platform!