YOOX

They don't answer back, my return took for ever (3 months), I had to contact my bank to get chargeback. Just an unpleasant experience.

Sent me a jacket which tag metal chain was broken, not big issue so I contact them for 10% off as this tiny defective, they refuse that!

They are thieves
They blocked my email and rejected return the obsolete shoe that I purchased
What a shameeeeeeeee
For orders numbers

1002Y4F*******A
1302Y151D2361B

Company of scammers! I ordered shoes and they sent me the wrong model 3 times each time indicating a different model number! I HAVE DEALED WITH THIS COMPANY FOR 4 YEARS - THERE IS NEVER A SCAM LIKE THIS! And at the same time they claim that I myself ordered these models! I'm tired of fighting with them and the last pair of shoes that arrived yesterday I won't even protest - I'm tired of fighting with them!
Do not try to get anything from them - they will blame you for the fact that you yourself are to blame! Look for other companies that are honest and decent, value their reputation! I'm from Canada - maybe in Europe this company works more carefully - but in Canada they are just scammers!
The first time they sent me my order - and I ordered two pairs of the same shoes in size 38 and 39
My boots size 39 came in the model that I needed - the first photo
I bought boots for my daughter and they were of a different model - I protested this order and the company agreed that they sent the wrong model and promised to refund the money for shipping and my fee
I tried to order these shoes of the model that I needed - they sent me the same model that I did not need and the model number was already different! When I wrote that I did not order it, they answered me that I ordered these shoes
My daughter would like these boots - I would gladly give them to her - but size 39 is too big for her - and I ordered again what I need - they still had these boots on their website!
I got back what I didn't order!
I'm tired of fighting with them - they're scammers!
Be careful!

What is wrong with yoox? Same happenend with me like many other costumers i read on different sites, yoox cancelled 4 orders without any explication... what the hell is wrong with them? They sell clothes online, some i like when trying on some i don't so yes i make returns? A lot of the time allso it was their fault (wrong item. Fawlty eg) returning items is that what is the problem? I have to guess because costumer service is lieterally non existent... i was a generally happy costumer for 5 years bought average 1500eu a year. Feels really akward. I hate yoox!

I MUST ADD THAT THE 5 STAR RATINGS THAT SUDDENLY APPEAR I DO NOT TRUST AT ALL

Yoox is an Italian based discount luxury goods online retailer. They carry brands like McQueen, Louboutin, etc and then some Italian brands. A lot of their products are made out of real leather and during one of their after summer sales, they can be found for very reasonable prices from belts, shoes to handbags. I ordered from them twice and each time my order was delivered within three days! That's crazy, especially since my items were shipped from Italy. I've read that some products may ship from an American warehouse but both of my orders were from Italy. The shipping was free over $150 and returns using their pre-paid label is about $7.00ish deducted from your refund. I believe you can get a full refund if you choose Yoox currency. In addition, the refund may or may not include taxes depending on where you are (I can't remember but I think my tax amounts were refunded). The instructions for returns ARE specific but not any worse than say ideeli. The items that have straps or hooks have a Yoox label, that cannot be removed if you want to return them. Other than that, if you request a return online and follow instructions everything was processed and refunded pretty reasonably. I like that you can add things to a dreambox which is basically a wishlist and you can view how many are left of the items in there, or they will show out of stock if that's the case. The only thing I don't like is that through the way the site is organized, it takes forever to look through everything. Due to the items being from the EU, sizes are in Italian or standard EU and you have to click on the item and look at Yoox's sizing commentary. It helps if you're familiar with brand sizing already, otherwise it can be a blind gamble. In general, I find the shoes to be 1/2 size too large from the Italian labels but the bags are great quality for the price and worth it. In general, I recommend Yoox if you don't mind doing a bit of research and have an open mind.

Good service, good quality ask for adisa she is lovely and helpful they need more people like her. Brilliant service

I love the site, but the representative known as "KATE" is a rude, horrible person and should be fired! She is nasty, rude, disrespectful!

They are the best I have ordered lot of stuff but the best thing that I have got are a pair of shoes from 8 brand,, I wore almost all year and they look still new
Love you Yoox

I ordered MAISON MARGIALA BOOTS for my birthday $500 and i received POOR QUALITY. The bottom of the boots are horrible. It looks like someone has been ice skating with them or a return went bad.
I called them for help and they advised they will email me.
Okay... I get a email on TODAY from them with "return policy"? Why would i get this email? Is this a joke?
I called them right away and a rep pretending to be the supervisor advised i was lying because i reported this 2 weeks after i received. So what? I opened it on my birthday and it was 2 weeks later not over 30 days.
I then requested compensation and the lady spoke over me etc
I requested another supervisor who was super sarcastic and nasty
She told ME i wore them... how are you going to tell me i wore this if you are not me? What kind of company accuses customers for sending them poor poor quality?

I am simply asking for compensation before i call my bank and dispute this and they were so nasty.
The funny part is after i told them i was going to dispute THE ENTIRE DEMENOUR changed. Interesting.
If I do not hear compensation from YOOX within 24 hours. I am calling my bank.

NASTY NASTY COMPANY THEY WILL NOT HELP YOU! TAKE YOUR MONEY ELSEWHERE!

I ordered 3 pairs Pants of Peserico. I got one of them dirty pants with fake label and furniture. Now I start process return.

They cancel your order for no reason and they keep your money for some days. I don't even think they really have the merchandise.

Yes, I was going to buy from them then read the 'reviews' and was appalled at what they said. Now I am too frightened to buy from them.

I really like this site. They have great designer clothes and shoes. I have been very happy with this site and their customer service.

Hello WHY the price is jumping and Down. When is jumping up is more higher than the first price?

Real original Products and the before price is not

Lousy customer service! They don't care about customers and just give the same useless reply when contacting them

Really bad return policy - overpriced items - poor packaging - expensive shipping costs - description of products isn't good

Well these people are rock stars they sure as heck don't need me to give them a review. Wow very impressive

Sent me damaged items and refused to replace or return at their cost, despite of my clear photo evidence

So far my experience with them has been excellent and on point. Luxury brands for less. I just love yoox.

Think first before you order in this shop. Better to pay cash than debit because mine has not been refunded. Terrible experienced, i lost my money

Contrary to what were discussed here, I have great experience with Yoox. First, the discounts is good. Though the shipping can be biting. I am quite okay with off season stuffs since they are selling at deep discounts. I have bought clothes, shoes, belts and scarfs from them. All are good quality with excellent workmanship. I bought 1 MM6 shoes and went to see the real one in store before buying from yoox. So I am pretty sure it is authentic. For the clothes, I can only comment that the workmanship and quality is excellent. It does not look like fake to me. Hmm... except for the belt, it came with slight stain but I kept it since I bought at 70% off so cannot expect perfection. So far, the delivery is prompt and they have tracking once your order is placed. The packaging is good as well. As for their customer service, I actually find them to be great. They replied my emails very promptly when I tried to cancel my orders due to simple mind change. They were efficient. I returned an item before and it has tracking til the parcel is delivered to Yoox. I got refunded via my credit card in a week's time. No big problems at all. Thus I bought alot from them. I do agree that the representation of their items on site can be improved upon. And I am fine with paying return shipping coz alot of other sites charges return shipping as well like shopbop, matchesfashion etc. they are running a business and return ship costs are not cheap. I recently returned a few items from my post chinese new year shopping spree. I emailed them and they replied me they have received but are taking longer to refund due to peak periods which is reasonable too. As to yoox blocking customers who returned alot. To be fair, this is not a new practice on online sites. I cancelled my first 2 orders from neiman marcus and after that I cannot access the site anymore. They have a policy to block these customers with undesirable shop pattern. Well, i just bring my money somewhere else since they have deemed me undesirable so early on. Haha.

I am so frustrated with this company. My first & last time ordering from them. I sent them an email...

Hello.

Unfortunately, this is a complaint. I was excited at first, until I received my order. I was excited because your company was the only company to have the Pharrell William Adidas in stock for little girls. My daughter starts school August 13. So I thought these shoes would be perfect for her first day of Pre-K. She wears a size 12. I ordered a size 12, which shows in my order confirmation. However, I did not receive a size 12 today. Instead, I got a size 11 1/2.

I called Customer Care and told the representative everything I just mentioned. She says "You need to go to UPS and return the shoes." First of all, do not tell me what I need to do. Secondly, it was not my mistake in the first place. I have to take time out of my day to return some shoes I did not order. If THE WAREHOUSE did not have the size 12 in stock, then why was I not notified of this so that I could get my money back in the beginning. Why do I have to wait until the last minute to receive some shoes I did not order and then determine if I will send them back or not. NOOO! That's NOT customer care!

I'm frustrated. It's very inconvenient for me. I don't think this is right. The shoes cost way more than other retailers also, so basically I was tricked in so many ways by this company. From getting the wrong size to being told what to do by "customer care" before I even made a decision, that's ridiculous. Now I have to find my daughter some more shoes because I'm stuck with these shoes. There's no way I should have to go through this. I order online all the time, and I must say this has been my first problem. I did not expect this from a well-known company.

You can ignore me like the representative did if you want to, but just know that I am not happy about this.