YOOX

I placed an order and got a confirmation that the order was confirmed. They charged my credit card. Three days later I looked online to see the status of my order and it was cancelled! They didn't even send me an email or notify me that it was cancelled. They took my money and never shipped order. I called their customer service and they tell me they don't know why it was cancelled.

I've bought over 10 shoes from Yoox. I am not a fan of the company, but I am of their products. This is my advice to (new) customers: avoid needing to get in touch with the customerservice. Know what you are buying, this way you avoid yourself a lot of trouble. If you wear a size 10, buy a size 10, dont go and try size 9, cause returning etc will give you a headache. Just buy your stuff, know that what you bought is correct, be at home when they deliver it, and you will enjoy your stuff. Nothing more, nothing less. Keep it straight with Yoox, cause everything more, will give you stress.

I know there are so many bad reviews, but this is a good one. I have purchased many items from YOOX over the past 5 years and have only had good experiences. I think part of the problem is that they have a Clearance section, and all items in this section are not returnable. If you aren't sure that you can use the item or if it may not fit, do not purchase from the Clearance section. I have successfully returned other items purchased from the sale or full price section. I have found unbelievably good buys of high quality, beautiful merchandise from this site. The items they sell are definitely authentic brands, many of which are from a season or two back. This is a great company.

I return my order and they write they receive it and it can take few days but after 14 days they answer me they didn't receive It! I have a probe by dhl they did receive!
I contact my credit card issuer to cancel it I hope they will but never order in here!

I was a long term customer of Yoox, but hadn't purchased from them since 2018. Recently I purchased a Calvin Klein wristwatch from them. From the get go there were problems with tracking and getting clarity about delivery. Since I am in the process of moving from New York to Canada my time is limited and I needed to know these specifics. When I finally received the watch it was not functional. It looked nice, but it simply did not work. Yoox's response when I inquired about a refund was to have it serviced for watch repair and they would refund me 15% of the cost of the watch for the repair. This was so absurd and offensive that I chose to not respond. When I informed my credit card company they were incredulous as well. I sent my credit card company the email with Yoox's 'solution' so as to process a credit on my card. I will never purchase from them again.

I made the mistake of buying some PT01 mens pants from Yoox.com and I will never buy from them again. Thinking I was buying khakis and being surprised to receive cords was a bit of a disappointment to say the least. Their product descriptions are purposely vague. Never said that the pants were super slim or anything like that. Do yourself a favor and save yourself some aggravation and money by not doing business with them. It's a bait and switch operation.

I ordered a pair of shoes in black. I got a pair in blue instead. I reported the problem, and they automatically said that they apologized for mischaracterizing the color but they do not have the black ones. They asked that I return for refund but I need to pay $7 for the return fee. I then complained out of principle and the customer service said in a sentence that it is their rule, and the rest of the email simply advertised their website and asked me to download their app. No shame!

You are the worst company ever. I hope you go out of business. You gave nothing to me but problems ordering from you. Canceled 2 orders with no explanation, no emails. It's like they are out of their minds there. I am so mad, I have no words. WOW

I was so nervous after placing my order that I almost tried to cancel it due to the reviews I read afterwards. Order John Varvatos leather jacket. Not one complaint. Everything is PERFECT. Shipping, product, everything!

I researched YOOX before ordering and was hesitant at first. I kept going back to the website "just to look". A pair of Diadora Men's sneakers kept calling my name. I couldn't find the sneakers anywhere else so I decided to give YOOX a shot. At first I had $200 worth of merchandise in the cart and then I decided on just ordering the Diadora's ($63). I figured it was worth a try. I received my package from UPS and it was boxed beautifully. I opened the box and my sneakers were great and they fit perfectly. I will order from YOOX again. My advice is to order one item that's not going to hurt your pocket and try them out.

I used the service in America, ordered a Saint Laurent skirt and Etro pants. I ordered them on September 12th. Only trousers came in the box. All the stones flew towards the carrier - UPS, but the box was intact and there was no reason to put everything on the carrier. So, the "wonderful" customer service still refers to the carrier, although the carrier gave its comments regarding the delivery, but YOOX still has not taken care of returning funds or sending the unsent goods. Now November is coming...
So know: you may not receive an order (not cheap) and it doesn't matter how long and how much you already ordered there. I spent there about 20 thousand dollars and that's such an attitude.
Good luck to everyone.

Really bad experience again. My orders are getting cancelled out of the blue with no reason given whatsoever. You need to fight with non-responsive customer service to get money back for orders that weren't even shipped, seriously? No reason given why the order was cancelled. Hope you go out of business.

DO NOT BUY from Yoox.com if you are expecting 1st rate quality of designer items at a discounted price. Yoox.com is selling damaged and 2nd rate quality merchandise. Don't be fooled that you are getting a bargain for something good. All you will be getting is cheap quality and damaged crap from "store returns of damaged merchandise and shopworn leftovers"! Don't expect any customer service either.

This website is a scam. I ordered a green bikini in a size 42(large) and i got sent the green bikini in a size that looks even smaller than an extra small. When I asked for a return and refund, they said it was final sale. The. I asked for a exchange, they just said no.

Was a long time customer until I bought few items and decided to return them and when I returned they sent me back money except for the most expensive item that I returned which they said wasn't there. I'm positive I sent it and they refused and said they didn't recieve it. Customer service is horrible when you call they do anything to just bash you away. Stay away from this place! Also fake clothes.

They are rude. They have tendency to ignore the application of the promotions rhetorically! They do not respond and they ignore the customer and the customers need stubbornly.
This is the second time I had hard time with them.

I used for the first time last week and it was very good!
The shoes were exactly as describer and orignal. The price much lower than the normal shops
Also the delivery was quite quick!
For sure I will buy again on yoox!

I found yoox online then researched their reviews which were typically the same stating that they were a fraud site. Despite of the reviews, I decided to try them out and for no particular reason they cancelled both of my orders (which were placed within a 4 month time frame) and processed a refund the next day... So about a year later, on Aug 10,2015 I placed an order for a pair of guiseppe wedge sneakers around 70% off that I wanted a while back when they were in stores like barneys and saks. Anywho, I received the shoe which are 100% authentic; however, there were 2 scratches on the side of the shoes. They obviously weren't used because the bottom of the sole had no signs of being worn, but idk why the side of the soles had minor scratches. I decided to keep the shoes because I've always wanted them and the scratches weren't noticeable at all.

I recently bought a leather shoe from Yoox. At first I was skeptical after reading some of online reviews. Since this was the first time I bought from Yoox I used paypal. My account was credited next business day and I got my shoe 4 days after I placed my order. I also got UPS tracking number so I was able to track my shipment. I must say I was very impressed with shipping package and very happy with my purchase. I will go to this site for future purchase. I have give 4 star because they could improve on user experience on their website and also get their site registered at BBB to easy first time users concerns.

I have ordered few things from this site and always there will be an issue. A ripped jacket or wrong size. It in the long run few items that was ok To keep. Of course you can return with a fee of shipping. Didnt really got mad until they sold me a used item and wouldnt even help me. Send bunch of email as they ask and the reply is we cant help with your issue. The customer service is really bad and totally not helpful. Never complain for their previous mistakes but here i draw the line. Yes good prices when on sale but its not worth the drouble you get in. BE AWARE of what you can expect coming your way from this site.

Whatever you do, don't sign up for a newsletter or for an sms sale message, you will never ever ever get rid of them. I wouldn't buy from them in a million million trillion years so horrendous are they at spamming.

Its like a joke I made 4 orderes with different payment methods, all of them were declined, I sent them email after i placed order second time they confirmed they will ship and everything is ok, then on next day they again cancelled the order. I tried twice more with other payment methods and the same happened. I sent 5emails and always got the same automated email.

At least they can be smart and their customer center can count number of message from one person and have them reviewed

They want to play as exclusive shop but is just... i will never buy again and never recommend this to anyone

Just use fartfetch or anything else

I placed my first order for a pair of sneakers, but whithin a few hours I received an email notifying me my order and payment had been cancelled. I did not request this cancellation. When I asked why via email, I received no response. This seems to be a common theme among other customers. I ordered the the same sneakers again but the same cancelation happened. My money was returned to my credit card a few hours later but I will be monitoring my credit card activity closely as this company has been accused of using payment info as a scam in other reviews. I would not recommend this seller.