YOOX

I've been a Yoox shopper for 12 years. I've never had one bad experience in literally 100's of purchases, both male and female brands. I've even bought housewares from them. Fast shipping and returns go smoothly (altho sale items are often "final sale"). Yoox has a lot of authentic lesser known designer merchandise, much of it made in Italy. I just had a shopping spree at the Yoox 25% off sale last month and it was awesome. Great stuff from Emporio Armani. Btw. Yoox' ownv. Cool "8 by Yoox" brand sizing is sometimes hard to predict, despite their size guides. For men's casual, pants run smaller than tops. (I am a skinny tall female/former model and often buy mensware for myself cuz European mens styles often look somewhat feminine if you know what I'm sayin'.) Yoox brand is big on comfy organic cotton.

Bought diesel coat,sent back for a refund as was not suitable.Kept lying about my refund,a bunch of thieves and total liars and scammers.avoid,avoid,bastards

They sent me a dirty bag! I've been waiting for a refund for almost 2 weeks! Terrible service! Support responds very slowly and does not help to solve my issue! I do NOT recommend this store!

I wish I never gave this site a chance even after reading all the negative reviews on here and very few good ones. I had ordered a sweater off Yoox early last week and paid extra for their ridiculous shipping fees and customs duties. A week later, no confirmation of shipping or tracking number is in sight. I highly doubt they even have this item in stock and are toying around with keeping my money. I had paid extra for the express shipping hoping it would be here in time for a special occasion, but I suppose that won't be happening.

The "cheap" prices you see are literally a gamble. This company seems to pick and choose when they actually want to work and send out items they may or may not have in stock. The very few positive reviews of this company are from people the company selectively decided to treat properly. I advise you to not take a chance and order from this site. I am extremely disappointed and judging by what everyone else had said, I will most likely have to initiate a charge back with my CC company because Yoox won't reply otherwise.

Hello, I'm a returing customer at yoox.com. But now it went wrong. There site tells me that they did a refund of 266euro to my creditcard. In the past this always worked but now a month has pasted by and there is no sign of my money. After emailing the customer services i had 2 identical answers (copy past?) and after 4 later emails i haven't heard a single thing... A whole week has gone bye... I keep emailing them everyday without an answer. This is pure scamming! "

I was a customer since 2015 until they recently canceled my order. I purchase quite a bit of merchandise, usually 2 sizes of each item I order because certain designers have a smaller or a larger fit, especially knits and YOOX, should know this. And, YOOX sent me a birthday coupon for an extra 20% off, so I placed my order and they canceled the entire order due to too many returns without informing. I called them and they wouldn't tell my why and one week after I called I received a call from someone at YOOX advising me that I could no longer order anymore items due to too many returns, even though I keep what fits and return what doesn't. I am paying for the return shipping so why are they so difficult? Online shopping is a different world, because you can't try items on so it's expected to return items back.

If yoox doesnt like your shopping pattern they just cancel all of your orders without explanation

I used to buy for thousands of euro's a year

Now they cancel every order i make, i have no idea why

So much for loyalty

Ordered on Saturday and was delivered to Belfast Ireland from Italy first thing Tuesday morning. Numerous confirmation emails and tracking info. Faultless service and product is perfect.

Shocking customer service, and I called to ask about international fees and conversion rates where I was given false advise, ended up cancelling the order because it was way more money then they promised it would be! DO NOT USE

I ordered a pair of shoes and returned them on the 7th of June. Today is 19th of June and still havent heard from them. Their customer services is rude and not helpful. I will never use this website. And plus the package arrived messy and dirty.

Had the worst experience with Ziziana or Ziviana on 1/6/2023. I called to inform that there were issues with the site during checkout and was charged for shipping due to the issue. She was very lackluster and had the audacity to state there was no previous documentation of me calling about the issue during checkout. I explained again that I previously called, but the customer was unable to assist. Well, Ziziana double downed and basically accused me of lying then hung up on me. I called back and spoke with Firas. He apologized for Ziziana's terrible behavior and provided a favorable resolution.

Yoox, Ziziana is a horrible reflection of your business and should be terminated ASAP!

Do better!

It's a very bad service I made 2 returns since one month up to now I didn't receive any refund everyday they are just holding me... the matter will never be solved I will open a case

The payment methods are with paypal, credit card & cash on delivery.
I tried to buy sth and the choice of cash, wasn t available. I ve sent an e mail at th customer service but they didnt help me. Just told me that this payment method is not availble for my country.
It; really unprofessional because my country is not at the exceptions.
Last year i bought sth and i didnt have problem!

I had similar issues with this company as other reviewers describe. Inflated shipping cost, extremely long wait times, sales tax, return process is insufficient and customer services is beyond poor. The merchandise gets delivered in wrong sizes, damaged condition, generic/outlet quality. They often re-post last or even a few years old clothes as new items with a new, higher price tag. I wonder how they stay in business but again - we'll see... and in a meantime - STAY AWAY! THEY CHARGE YOU FOR YOUR RETURNS!

The products that I ordered on YOOX did not have a an exact description of the size fit. On the description it was saying it was the it fits large. When I was completing the return form, it offered me to use "YOOX MONEY", stating that it's the fastest and easiest way to claim a refund for returned items and I would be able to use them as soon as they receive my return form. But it's not true, I can't use them until they receive and process the return. Unfortunately it was not specified at the return form. It's written in the separate legal document on the website. When I called them they were very rude and did not want to talk to me about this matter. All I wanted, to be able to exchange these items on different sizes. Unfortunately YOOX has very limited sizes availabilities and they might not be available by the time they receive and process my refund.
Very poor customer service.
Do not use "YOOX MONEY".

I placed a order at the site and aboit 30 minutes later i got alerts to my phone saying that there was unuasual activity on my card so they bcanceled my order. So about a week later somebody tried to to put a fake check in my name and a debit card. This site was the only place i put my info on. Do not use its a scam

I made 3 orders: 2002YA70F2283D, 1702YC7A*******C, 1702YC*******C. All they have been canceled because of them and returned to yoox's warehouse. Yoox refuses to make a refund, writes "wait". I will never deal with these scammers and thieves again in my life! And moreover, I was their regular customer for about 8 years!

I ordered trainers, all black, as a present for hospital sister who wanted them for work use. They sent a different (cheaper) trainer, and they sent it in a different colour. They offered a partial refund if I wanted to keep them, which I said I was interested in. They then changed their mind about this and said my choice was to keep at full price or return for a refund. This stunt meant I missed the opportunity to return them before Christmas. At this point I also realised they had sent the wrong size. I got them collected by their courier, they then rejected the delivery date and asked for it to be delayed until over two weeks later. Another stunt to delay the refund. They then say it will take 9-10 calendar days to refund the order once received back with them. In total, from me raising the problem to me getting a refund it will be at least four weeks. I accept people get things wrong - but reputable companies do all they can to put things right. Yoox have done nothing of the sort, I would strongly advise you go elsewhere, no matter how good the website looks or the prices sound.

I was very skeptical about ordering from here after reading all these bad reviews this is a very great site to order from I placed my order on the 12th I got it the 16th they told me it will be here the 23rd I kept calling costumer care to check on my order (just to make sure) & they was very helpful don't believe every bad review you see because this is a very good place to order from and the prices are great! :)

I never had a bad experience. The things I bought were of good materiaal (shoes, bags clothes). I choose bags and shoes made in Italy of France made from. Good leather and clothes the exact sizes in. Measures from the country (Italië sizes are 2 times bigger f. E.)
I highly recommend Yoox, I love this website

Can't purchase anything from this website, every time I tried to make a purchase (three times) I receive an email stating that YOOX canceled my order! Three times! They keep telling me to use different cards, not sure how many cards they keep on hand but I don't have an infinite number of cards, every card I have used is one their payment portal says is accepted. I called customer service rafter having my order involuntarily canceled the third time and the supervisor was RUDE and spoke over me the ENTIRE time. YOOX doesn't want your business they make it impossible to buy anything.

Please, don't buy anything from this company, as what they advertise is different from what they'll sell you. That'll sell totally different products 5han what you ordered., especially, be careful when an item they're selling is marked final. The item is either wrong size and market it to suit their false advertisement. This company has sold me a totally different item for more money than what I ordered. The best way is not be scammed is not buying any product from them to begin with. Their customer representatives are despicable and are trained to promote and defend their scamming practices. Well, fall victim like me by not reading their reviews before making purchases. This company is rated worst among and has no values and their customers mean nothing to them, because their scheme is to defraud their customers. They're descapacable.

I was VERY hesitant to order from YOOX given the reviews all over the web, but they had a Love Moschino handbag that I couldn't find anywhere else.

I really wanted the bag and I decided to risk it.

On April 2nd, 2018 I placed my order, and now 8 days later it's in my hands.:)

It's beautiful and perfect! It was very well packed with all of the tags were in place.

Also, of note there was preprinted a UPS return tag included

Anyhow, that was my experience, your mileage may vary...