YOOX

Yoox offer some very good deals on top designer clothing, shoes, bags and household goods, but obviously you pay for an item when you order (shipping costs are reasonable). The problem is awaiting the refund if you need to return the item (returns are also easy and free) refunds take far too long, customer service could also be much better. Another issue I have is with trousers, they very often don't state the length. Great clothing, but the company could do much better for its customers.

I have bought from Yoox since 2011 and have had a few hundred transactions with them.

They used to be very good, offering a great and a very big selection of rare and designer items.

You have to check prices carefully - most of the products are from previous seasons. Sometimes prices are good, but can be overpriced too. The site will show an inflated price and a high discount which looks like you're getting a good deal when you're not!

However, I am stopping to buy from Yoox because their customer service keeps getting worse. Now, it's the Monty Python of customer service!

I've been blamed for their errors and not been refunded delivery costs because they sent me wrong sizes. Is that how you treat a regular customer?

If everything goes well, great, but if you need help, you can forget about. Just pay with PayPal in case you have to open a dispute.

The prices are good but the customer service is outsourced to the Philippines or somewhere and is beyond horrible. They have zero power to help you. I ordered and paid for 2 day shipping. 11 days later…after being reassured multiple times that they would have it to me in time for my big event, they cancelled it.
Only buy things from them that you can wait a MONTH to receive.

On a few occasions, refunds have not been given or the wrong amount given i.e. Less than it should be. Yoox then do not do anything and I have had to dispute the transaction with my bank.

The item arrived late but to be fair it is coming from Italy... I phoned up a few times as it kept saying shipping shipping is more like 2.5 weeks but happy when I got my item no problems apart from delay. I would use this company again just need to order well In advance...

Bought a 300.00 pair of Hogan shoes, and noticed that the leather was peeling the first day! They will not do anything to make it right! No offer for a refund OR to replace with a NEW pair! There is no way I did anything to cause this as I work behind a desk all day!
Do yourself a favor and purchase from a reputable company-Yoox is not! I only wish I had read all of the reviews before my purchase!

I ordered just once from them and it would be the last time. Customer service, condition of the clothes, wrong items, bot mails, late delivery... I can go on and on...
This web site is one of the worst I have ever use and I am buying on internet everyday and almost everything!
So unprofessional, they do not answer on my emails, I got only a partial refund (for one dress only), they sent one (of two) wrong dress (probably they sold my dress to someone else and they tried to push me to buy some ugly dress they sent me because the dress I have ordered is not available anymore... So... now I am waiting a refund for that dress too but no luck... Avoid this website and try other: Best secret, The outnet, Zalando, About you etc...

First time wearing a pants I ordered and I did not last 3 minutes on my body, when sat down in may car the pants tore up. It was not even tight, shame!

I purchased a pair of boots. They didn't arrive. The company continued to write excuses, delay after delay. 2 months on & still no boots or refund.
I will be taking matters legally, they have the worst online reviews & believe they feel they can rip customers off. This retailer should be stopped.

I wear an American Women's shoe size 11. I ordered a size 12 from Yoox, just to be in the safe side, as foreign shoe sizes often run small, and this was on sale with a no-return policy. I figured if they turned out to be a little big, I could stuff a tissue in the toe. I received the shoes this weekend. They are SO SMALL that I can't even stuff my foot into the shoe! I did try to return, but no go.

I have worn Ralph Lauren t-shirts for many years so I ordered 6 new items to refresh my wardrobe. The items arrived and after 1-2 wears they have degraded significantly - they are MUCH lower quality than any Ralph Lauren items I have had previously.

I contacted Yoox to explain that I had spent a lot of money on 6 items that were faulty, and they refused point blank to help or do anything (return or refund etc.).

Terrible product, terrible customer service, overall really poor!

Be careful when buying premium brands from Yoox, there is no warranty!

I bought a parka from the premium brand Herno (L'eskimo) in May 2023 during the sale. I started wearing the parka in November 2023 and within 2 months of use the jacket lost a significant amount of down. The overall puffiness and appearance is empty/limp and the jacket suddenly has several cold spots.
Although well within the two-year warranty period that Yoox and Herno offer, Yoox immediately referred to additional policies. They asked me to show proof from a local dressmaker to confirm the faulty production. They need proof that it wasn't caused by repeated use. Two local dressmakers told me that the puffiness on the jacket is gone and that it appears to be a manufacturing defect as the down is leaking through the fabric and stitching (irreparable for dressmakers). A premium item like this should be an investment for at least 5 years of normal use.

At Yoox's request, I provided proof from a dressmaker, but after sending this proof, Yoox is in total radio silence. Not taking any responsibility on warranty while acting as a reliable seller of premium brands. Now I am left with a practically new but unusable down parka.

Yoox doesn't reply, you can't call them and they surely not offer any replacement/repair or refund for a well funded warranty claim.

The website is total misrepresentation of what they have. I bought " lether" purses on sale. They are nothing but cheap nylon and some sort of rubber with only handles to be of leather. I did not know that I could not return the items or even get store credit. I paid $100 for them, but really they should be $25 or less. Exceptionally cheap and ugly. Dont fall for their sale prices. They are for reason. Very disappointing.

Took money for 4-7 days delivery. A week later order still not left the warehouse. Called CS, they refused to cancel/ refund because the item is in 'shipping process'. Has it left with courier? No. When is it leaving? We don't know. Can literally be any time, 20 years from now. Awful awful company, don't use!

Total lack of flexibility to review their return policy in light of an obviously faulty garment. No access to anybody to actually discuss the issue. Instead you get bombarded with pre-cooked standard messages. Have spent quite a bit of money on YOOX but will never order again.

Can I rate no "Star"?

Very bad return policy for international buyer. The duty plus tax has been gone when I returned 2 dresses back to Yoox, that means I spent almost $150 for nothing.

Unhappy! Won't buy anything, never ever!

Just received the boots I paid $278.00 for. They are not authentic as promised, cheap material and glue everywhere. No tags. Had to buy something else for my husband and pay express mail since his birthday is in 4 days. I was really embarrassed of giving him those awful boots. Never again.

I've been a regular Yoox shopper for over 3 years and truly, there is no better place to find a great fashion deal. It is perfect if you're one of those people (like me) who follows designer fashion very closely but doesn't feel the need to buy things on-season. Wait a while, and as if by magic, chances are you WILL see your favorite items sneakily pop up on Yoox at big discounts! It is also perfect if you just want a bargain high quality item, end of story!

The only thing is, their size advice can be inconsistent, so really make sure you know your size (especially shoes) in a particular designer before you buy.

In my experience, they deal with problems efficiently and effectively. I bought an iPhone case which turned out to be measured incorrectly and therefore incompatible with my phone model, so I called their customer service hotline and they swiftly arranged for a full refund without the restock fee deduction.

Keep it up Yoox!

Ordered, paid. Now received message order cancelled say refunded on card.
Will not be taking chances with these guys very concerned that such an organisation has fallen prey to these levels
May I also note that he few 5 star reviews are in stark contrast to the real customer experiences. Interesting English mistakes evident in all of those...
Real... Not likely!,

I like Yoox's inventory, which is the only thing that keeps me going back... grudgingly. They've made improvements to their site, but it's still slow and not always intuitive. It's very annoying that they cap the number of items that you can favorite. It also takes FOREVER to get your order. They quote 5-8 business days, but it's not uncommon for it to take longer than that.

I preferentially order from Zappos.com since their website is better (models wearing the clothes, side view, etc), they have amazing customer service and free next-day delivery. If I can't find what I want on Zappos, I start looking on sites like Yoox.

It seems there is confusion w YOOX and another company. I have ordered shoes twice from YOOX.com. The first was 6 weeks ago - two pair for a total of $648. With standard shipping the well packaged box arrived within 3 weeks. Both were too large. I retained the box and placed the (free) return UPS shipping label. I dropped it at the local UPS store. One week later I received a full refund through my Paypal account. Last week I ordered two more pair with express shipping. They arrived yesterday and both fit perfectly. YOOX offers discounted prices of a huge variety of shoes... TopShop to highest end. Their phone reps are professional and friendly. This is now my absolute trusted go-to site. I feel really badly for them that apparently some sketchy company has nearly copied their name.

1. Ordered plain black shirt, got poker dot one instead.
2. Only got confirmed shipment 3 days after i clicked pay online all the while silent.
3. Customer care said it takes 3 weeks to figure out what went wrong to get correct plain black shirt, so i will go for return and refund because it still takes one week less.

Like some other comment, i would give a zero star if i could. Seriously YOOX, you should just close down and not be in business. You have no place in the online shopping world. RIP.

YOOX business model could possibly be one of the few companies to operate with complete contempt for there customers and still be successful.
1) attempted phone calls to their customer service department is hit and miss that you will get through to anyone. Usually you're on hold for about 10 minutes and then call just disconnects. If you do actually get through, they are rude and absolutely no help at all.
2) the products they sell are usually seconds, damaged, or previously worn. Again any attempt to rectify this through their customer service personnel is futile.
3) once you receive your merchandise and you realize that it's not what was represented, efforts to get a refund is nearly impossible.
I won't be shopping there again and don't say I didn't give you fair warning.