YOOX

My parcel didn't arrive and UPS advised me that it had been lost. I contacted Yoox and was promised that an investigation would take five working days to resolve. I received no communication from them whatsoever. After many phone calls was promised a deadline of Friday 26th July. I contacted them and was advised that now I have to wait until August 5th! Absolutely and utterly disappointed with this company and would not recommend them at all. They have the worst customer service ever. Until now I haven't received any email or call from them.

Horrible cuatomer service! I bought a pair od Lola Cruz sneakers that were badly sized, One shoe is smaller than the other, defective! They do not want to refund my money! Do you believe in Karma? You better do! Your rudeness will hot you back! Making money with defective products is totally unfair! Your questioning methods belong to the poorest I have seen! How do you want me to take a picture of the inside tip of the shoe to prove the bad sizing! How dare you tell me that I am talking non-sense! Making money by using these poor methods will only bring you the bad reputation you deserve! The comments of your business are terrible! Dont buy here! Stay away!

I expect to pay a small charge for a refund, when I discover an online purchase isn't suitable or doesn't fit. Usually there is a postage cost. I was very disappointed to discover that I was out of pocket for AUD $69.96 for returning one pair of shoes plus $42.16 for returning the other! That's a lot of money to pay to receive nothing at the end of the transaction! I don't recommend Yoox for this reason and warn you to be careful about exchange rates and bank charges on top of their $15 return fee. Remember it's USD not AUD! I've just done the sums and I'm horrified. Never again.

It was fine for several years, and they didn't seem to mind me returning a lot of items - which certainly makes sense, considering that the items I kept are worth several thousands of $, probably close to 10 grand.

However, my last 3 orders were cancelled without any explanation. Attempts to get one, either on the phone or via email, did not result in anything - they say they'll get back to you, but never actually do.

Here's the actual full text of the terse email notifying me that the order was cancelled:
*************************************************************
Jacob,

We inform you that your order 1110Y01D******* and the related Credit Card charges have been cancelled.

Thank you,

YOOX
**************************************************************

You can occasionally get a really good deal there for something that's not available anywhere else, but be ready for complete lack of responsiveness. As for myself, I'm done with them.

I bought an expensive Dolce & Gabanna leather jacket for US$1540, after less than three weeks the price went down to US$960. They refused my return because it passed the grace period although I told them I will buy again at US$960. I'm their so called 'Superstar' customer and I'm treated like this. They will soon lose all their loyal customers. There are so many online websites available with better customers service to choose from. I will in future buy current season goods from other websites than buying cheap goods at off seasons(at least 2 and more seasons behind)from Yoox.

I bought a marc Jacobs bag recently because it was cheap. I had it shipped to a friend's house to avail of lower cost of shipping. It was just this month that received the bag. To my disappointment, the bag was FAKE. All the signs of being fake are there- poor stitching, the handle has plastic wrapper, there is marc Jacob logo on the outside flap and inside the logo is not metal but just written. I wonder if I can still return it. Beware when buying designer bags from yoox

I have been a customer of yoox for 10years. Then suddenly my last order was cancelled (without my notification). When I called and emailed to find out why, I got a response that "your account was cancelled". When I asked why, I was told they did not need to respond to that question and "had a right to cancel the account at any point without explanations. It's in our terms and conditions". My further multiple attempts to find out why were futile. Nobody answered my multiple emails and messages through the site. I also never received an official letter stating my account was terminated. I will never shop on yoox or their affiliated websites (OUTNET, net a porter) and I am informing all my friends using it to stop as well. And advise you to stay away as well.

Wanted to purchase an McQ sweatshirt from them, but they simply said that specific item was not shipped internationally. I offered to pay additional and i basically told them to state a price because they were the only website that carried that item in my size. They turned me down flatly without explaining their stance. I am utterly disappointed with this website.

I've purchased a Prada bag on this site. It has arrived without dust bag, proper packaging (just thrown into the shipping box, as is), and authenticity card. When I contacted the customer service department with my complaints, and asked for the authenticity card to be sent after me, they told me they can't do anything. So, now I have a bag of questionable identity that I payed $1050 for. I will never return to this site again.

Shipping costs are REALLY high. Returns cost $15. The pants I ordered ran really small and that was not listed on the site. Also, they were really thin material, not very impressed. I am out about $36 bucks after initial shipping and return fees. Not happy.

My recommendation is to consider if you can afford to lose the money you will spend for items that are marked as final sales because you cannot return them. Some of these final sale items are top brand names and if you are familiar with the brand you could chance it but those weird names like BT 22 or GHXX, do not buy them. Buy at Zara instead or Totokaelo or Ssense. I ordered an 8 and size is a nine. Wasted money.

Have been a customer for many years. Recently I purchased several items on sale, and one of the items came damaged. Several times was trying to contact customer service through an e-mail which was unsuccessful (all I was getting was " something went wrong try again later). Today I tried to call, first customer service rep sent me an e-mail that I needed to attach the pictures of the damaged item. I send a reply with the pictures. Later I got an e-mail stating that they did not get the pictures. I sent it again. Later I contacted customer service via phone and the representative just hung up on me, I called again. And again and again, but they just pick the phone up and hang up on me. There is no other way to contact the company.

Start a website selling too good to be true bargains, get the customers come flooding in, but... when they pay for the items don't actually send them to them, just pretend that you have, when they demand for service and the items, only give vague responses (the less contact the better) and then totally ignore them, then my friend you have money for nothing! Ignore the get rich quick links on the pages, simply get yourself to yoox.com to learn how to lie, cheat and steal, I did, thats why I now operate my own website www.ferrarifor$5.com and I sell Ferrari cars at cut prices, all for $5! Come along and buy one now...

I didn't know about this site until recently. They carry a huge selection of higher end clothing, shoes, accessories, etc. based out of Italy, and they often have sales with low shipping costs. I'm thrilled with the experience. I have yet to get my fist orderr and will update this review when i get it!

I ordered a pair of shoes from this site. When received I noticed it was the wrong size. I immediately called customer service and told them what the problem was. They said I had to return the shoes I had and reorder them again. I explained that the shoes were marked 38/7 not 38/8. I asked if I should order a 9. She said no no don't worry. Sure enough after jumping through all those hoops they sent the same size again... 38/7. Don't use this site they are so disconnected from their warehouse they really do not know what they are doing.

I have placed three orders in total amount of 450 USD and they cancelled my both orders. I called them twice and they just purely lying to me that they couldnt verify my credit card while they already withdraw the money from my account. Terrible people and customer service. I need to figure out now to get my money back in total of 900 USD. Totally scam company.

Purchased a dress online. Charged immediately for it. They provided a UPS NUMBER but UPS says they never received package from YOOX. Called them 4 times... THEY DO NOT LISTEN! All they say is... "It has defiantly shipped". There was only "1 left" and there's still "1 left". Cannot get help... Now fighting for credit. Never again

They charge credit card very quickly but then when it comes time to refund, they take their time. This has happened on several occasions. One time they took 7 weeks to refund over 1000£ of goods.
They have the worst customer service of all the Net-a-Porter group companies.

Purchased a pair of Tantra sneakers from them. They were sized wrong, their error. When I told them I did not expect to be charged for return shipping, they essentially told me "tough s**t, you'll have to pay it anyway." Buyers beware, I'll never purchase from them again!

Have tried to get refund on an item that was sent that is nothing like the photo and site wont allow me to log in or update password which the site states is incorrect.
Have sent numerous emails without reply. Impossible to contact
This is a huge scam

I ordered a pair of sandels which were delivered in 5 days. The web page was easy to use and I was kept up to date on the delivery with UPS all the way. I would definitely use this site again. Thank you for your great service xxx

I am stunned at these negative reviews! I have been buying designer clothes from YOOX for years and never had a problem with authenticity or shipping! I love their site, you just have to watch it regularly for their percentage discounts on items you love! Thank you YOOX we have a great relationship!

Spent about £700 on several items and wish I'd checked the reviews first. The website looks so convincing and legit I didn't bother. I received clothes that had been worn. A dress with no matching belt. Just completely useless. Only 2 items out of 8 didn't have a problem with. When I read the reviews I just could not be bothered to return anything as I believe every single bad word said. They must have done this to thousands of people and are still getting away with it. I believe at least 7 out of 10 customers are being ripped off. AVOID OR YOULL BE SORRY!