YOOX

My pkg have been lost in ups and I emailed YOOX about it. They don't follow up properly. They said it'll take 10 business day to have an answer, the 10 day has passed and no answer no refund, nothing. And they don't even reply my email. This is stealing.

I was pretty disappointed with this website. I purchased 2 Diesel Black Gold wallets and one clutch from yoox.com. One of the wallets had a malfunctioning clasp on the coin purse. I cannot close the coin purse and my coins always spill out! I couldn't return the wallet because I already removed the tags (didn't think a coin purse would actually be broken so I didn't think to "test" the wallet). The clutch was definitely not brand new as well. Just because something is on sale doesn't mean selling something broken or irregular is acceptable. And another thing that irked me was that I paid for shipping then a few days later suddenly they don't charge for shipping. So unfair.

Unacceptable! Ordered an original bag from Coccinelle and I have received a fake one... Shame! Was the first time but will never ever use this site and i will not recommend it either. They sold a fake bag at original price on sale! Be careful and stay away!

I bought shoes for 200 euro. I was afraid I would never get them because of the $#*! reviews, but Jesus Christ. I got my shoes 3 days after I ordered them and they were in perfect condition, and everything was correct. Don't worry about the other reviews they're full of $#*!.

Easy and sad story.
My wife decided to buy, for my birthday, a pair of shoes (Pantofolad'oro).
After 5 times that I used them, they got broken and Yoox did not believe it.
We sent back the shoes paying the shipping, they recredit us the cost of the shoes; then we order something else to be delivered in a specific and different address. They did not care about the new address, shipped to the wrong one, and lost track of the box. Long story short, they did not admit the mistake and we lost over 200$.
And I have the feeling they did it on purpose to scam us with their fake customer service.

Yoox has been the online response to my shopaholic urge for years - beautiful items & reasonable prices. Thousand of euros spent but I do not complain coz it made me, at least, stop wasting time in malls. Have nothing but praise for Yoox Europe. Once I moved to Asia- ouch, another story! The 2 stars are for Yoox Asia, not Yoox Europe. To start with: haven't been refunded yet for a dress returned 4 weeks ago. Not a single acknowledgement email, although I can see online the proof of the return at their warehouse.
Second, they arbitrary charge you 26 usd on any shipping, under the pretext of "fast delivery", which is anything but fast.
Third - the local taxes are high where I live, 30 % plus. Yoox never refunds you for that loss on returned items. In addition, they hold 15usd on each return.
I mean, what else has to happen before one gives up on Yoox?
Who knows, I may be grateful to them later for the change in lifestyle and for biding farewell to consumerism ;)

Yoox customer service lies to their customers. I registered and returned one of the three gowns I bought on time. But Yoox sent back the gown back to me. I called yoox and talked to the customer service representative. He asked me to send the dress back and reassured me that there was no problem to return it. He said that he made a note for the dress to be accepted for the return. - that was a total lie! I didn't even have to wait long enough for their usual regular shipment time. The dress has been sent back to me for the second time!. We, as yoox customers, helped to make yoox a rich company! Do not shop at yoox- it sells mostly wrong sizes, samples and rejects. Returns are very complicated! They don't deserve our money.

I purchased a Lemuria dress from the Lemuria website and then I purchased one from YOOX because it seemed like a great deal. The article of clothing was clearly a fake. The other items I received were defective. Please do not purchase anything from this company. I am sending this overpriced junk back in the morning. If I have any problems with them, then I am going to dispute the purchase through Paypal. Warning do not purchase from this site.

I saw a pair of boots I wanted. Placed order. Just checked on order. Their security dept canceled due to 'Security reasons'. Yet they have my money. Customer Service has no one to refer me to. She wasn't nice about it at all. These people are super shady. BUYER BEWARE.

The used to be great. Now orders don't arrive, you get snarky emails from costumer service when inquiring about missing orders and are told you've been refunded for lost orders when no refund is issued. Avoid this company

I made purchases on December 12 and returned merchandise right away because didn't fit. This company sent to me a few messages that my return has been issued to my bank. But I did'n receive my credit back. I also called to yoox customer service and they politely respond they did refund to my bank two weeks ago. I opened dispute and call to my bank several times and they still didn't issued the credit to my bank. Just horrible. I wouldn't order from this company ever again and not recommended for other people who may will fight for a return refund like I do. This company became fraud and bad!

I've bought several times from yoox and this time was a big disappointment. I ordered a pair of white trainers and only to find one of them was having a completely yellowing sole which should be white! It looks like I was wearing two different colored shoes when I tried on. The yellowing one is apparently used for display or sth for its pink part on the back and top white part are obviously dirtier than the other one. This made me very sick bcuz I'm not paying for an old shoe anyway. Gonna return it and see what happens.

A order got lost, which can happen. But I had to tell the same story 3 times before Yoox opened an investigation. After that total radio silence, no updates, and still no package.

They say that withing 8 working days the package will be found or they will do a refund. But now after 10 working days and a few messages for an update still no answer, no package an no refund.

Gonna contact the police about this matter

Worst experience! The clothes look nothing like the pictures. They are cheap and ugly. I receive wrong colors and sizes. I've spent hours trying to return them and the customer service people refuse to give a return address. Horrible company, horrible experience.

AVOID! FAKE GOODS!
Ordered a Montblanc ring which arrived LATE and when it did arrive, it was packaged like something you would buy from Alibaba.com! No box no papers to confirm authenticity and even the invoice makes NO mention of the make/designer.
Emailed Yoox 3 times to enquire and received one reply asking for pictures? Pictures of WHAT? No box? No papers?
AVOID!

I have been shopping with YOOX for over 2 years, placed over 40 Orders. I've never had an issue with sizes or returning items. All stock is 100% Genuine as I like my designer wear and would be able to spot fakes from a distance. It's more of a Online Outlet, items which don't sell in the stores within the season are listed on YOOX.

I did the order paid $250 and they sent different sizes, everything is big, I can not return it (because it's final sale) and right now, they own me on $250, and this is not my fault. $#*! this service and app! I will write reviews on each platform!

Love the clothes they sell. Customer Service is awful! Don't even think to use myoox card to pay for your order. It's a huge trap. I put some money on myoox by mistake and can't take it back. Whatever I buy and return - they will fully refund myoox account first.And only then your credit card. Use only your credit card. Customer service is rude and no help at all.

Prices vary up to 40% within EU countries. Shipment varies from zero to € 25 within the EU. Of course, the software is set up in such a way that it is almost impossible to access the site outside the "home" country. It is not clear to me how such a practice is made possible by the EU regulator. Total scam!

Just received an order and the pants were ripped. I called and cannot be replaced as the item is sold out. Asked for discount and gave me 15% for "inconvenience". I don't know what inconvenience means, but when asked to speak to a supervisor the agent named Shira refused to transfer me saying he works from home as if I asked him to go to his house. The other agent Gerta as well mentions inconvenience which makes no sense at all. I hope yoox checks more on the shipping department and customer service over the phone.

I have been shopping with yoox since 2014. They have great return and especially a real exchange policy which other online stores don't have. They have the best deals but some of the pictures amd descriptions of clothing need to improve. Overall no problems with returning two different ordeeeers in the same box for only a 6.95 fee and I have been able to return a final sale product a couple of times which is unheard of in other stores.

I have purchased a few pairs of Diesel brand jeans from these guys. They are legit. Prices are incredible. Authentic product. I believe they charge for returns but that's what happens when prices are stupid low, so understandable. Great company. Great product. Great prices.

I see all of the negative reviews but I had only positive experience with YOOX. Item ordered (pair of Soludos espadrille sandals) with no problem, took slightly longer than usual to see shipping confirmation, but item arrived perfectly and exactly as depicted on site.

I buy a LOT of things online and would recommend them to everyone. I'm a bit saddened that others didn't have positive experiences. :(