YOOX

Couple of weeks ago I ordered two casual shirts. I was totally wrong item and other one has wrong size tag. I returned both shirts same day I received it. One of the shirts I ordered was still available on their web site and I asked them to send me that but they refused to price match stating it has different price code and we can can exchange for the same price. People in customer service does not understand the issues they are running their business totally wrong. I hope there is class X suit against them.

I've purchased from yoox at least about a dozen times and never had any type of issues. I never had to return an item so I wouldn't know how well they go about that. Do pay attention when buying final sale items since they aren't returnable. Also, info on products is not abundant so a little research elsewhere is recommended before buying. It is best if you already know the brand you are buying.

I ordered a pair of AGL boots that were $284 - last pair in size 6 - before they arrived I noted that they were reduced to $206. Customer service said to order another pair and send back the ones when I get them to get the reduced price. I said I bought the last size 6. They said there was nothing they can do about it. YOOX is a $533 million company and they can't honor a price reduction that would give me $78.00! What the …..

1. Yoox doesn't refund sales tax that was applied to the original purchase which is not only against the law but also against their own return policy.
2. Express shipping (3-5 business days) took much longer to receive.
3. All return shipping labels provided by Yoox had misprinted bar code.

This site has the worst customer service I have ever seen. I placed an order last week, it got cancelled immediately without any reason, I got a message that says credit card charges are cancelled. I'm trying to contact with customer service to say that charges are not cancelled but they keep sending me the same automated response even though i quote the previous same automated response. Stay away.

Returned an item and kept getting the runaround from YOOX. They gave excuse after excuse, both on the phone and via email. Finally, I filed a claim with my bank and got my money back. Will never order from them again.

You order one item they ship another and when you return they claim they didnt receive it... customer service is awful - all give the run around
Good thing i had documented emails and pictures

Be very wary before ordering here - put it on a card that will stand behind you

Seems like there is false propaganda going against yoox on internet, theses reviews are so fake and ridiculous, obviously posted by their rivals, I have ordered many times on yoox all their items were authentic, new and not used at all, never had any problems with their customer service either, not with refunds, returns or exchanges, i think yoox should take action against these scam reviewers, they are misguiding people!

It has been my most popular shopping method for years now, everything is as described, courier service is on time, packaging very caring, and in fact I have used the return and refund service many times without any stress. It works perfect. It takes some time for the refund orders to go through but they do go through after all! Just pay attention to the discounts and offers and be sure that you are wining when you are shopping from YOOX. Where else can you find so many brands and choices? Literally you can find everything you seek in this site, enjoy your shopping. Despina from Greece.

I ordered Valentino boots and sent me wrong size. I returned the item right away and sent so many messages to the customer services however 24 hours reply is bullxxxx. You will hear nothing. How stupid simple works to find the size! Sent me Size 36 instead of the size 38. Someone must need to wear the glasses. Furthermore there is no customer services call number? Unbelievable... I got So upset and already contacted my credit card company. Told them I got cheated and need to get the return whole amount of money back progress. I most probably think there will be no more my size is available also they will only try to refund without handling fee and tax. Stupid company itself made the mistake but I have to run after all those hassles. Gosh I am just good customer, who never returned any items before. Don't disappointing me please yoox... Return Number *******RT319CHBR.

Every time I contact their customer service I have either robotic answers or they can't help me.

I received a damaged shoe box from my last order, and when I contacted them to warn them, they told me they can't do nothing…

When I pay 230€ for a luxury product I expect to receive a shoe box that is at least decent, not completely destroyed! Slightly damaged would be okay, but the box can only be thrown away in that state…

Extremely disappointed as usual of their CS.

That's a shame because they offer great products, sometimes great discounts and the shipping and returns are free from France.

I'm very surprised to read about bad experiences with their after sales service, since i've returned goods more than once and every time i got an exchange or a refund prompltly, according to what i chose. As for what i'm concerned, i never had the slightest problem with them. And i'm very satisfied with the quality of the goods i ordered and decided to keep. It's not very cheap but it's designer pieces and if you have patience you can find very worthy promotions with codes they provide often and reductions when it's off-season (but still wearable when fashion neutral)

Beware!... Terrible and rude customer service on phone and email ref LEDINA after being sent faulty jacket that was mis-advertised in listing as there was no mention of missing hood... all they have done is been as unhelpful as possible by denying all knowledge... Beware!

Ps will not be back unless i receive apology and some form of compensation, not that the staff will care.

After 10 being a member and customer, I'm done! Horrible customer service care! Very unprofessional on the phone. I simply needed to return pants and exchange for a bigger size and the woman on phone that hardly spoke English told me the item is the last available and you can't exchange or return. I told her that's bull because I saw they had 3 available sizes and there is limited availability. She lied to my ear and said I'm a doing something illegal!?! Wtf I was so upset. I called 7 times and finally another customer service representative helped me to exchange the pair of jeans. I was on the phone with them for an hour, i immediately deleted my account and will never buy anything from Yoox ever ever again!

I'm very sorry I didn't read those reviews before my shopping... I have ordered Manila Grace coat and I was shocked I've got a second hand piece. I wrote many times on customer service help address but nobody answer. I'm afraid to send it back, because I wouldn't get any return of money back I suppose.
This is my first such a horrible experience like that. I trusted the site because I read they are a part of Net-A-Porter group and they are long on a market...

The Express Shipping is a scam. Because Yoox states that it takes " 2-4 business days to ship" But no. That 2-4 business days is more like 8-10 days.
I would rather you stick with the free shipping instead of the "Fast 2-4 day Express Shipping"
And it has been 4 days but it still it says " In preparation"
In one of my Yoox orders, it took 6 days to ship. I ordered it on 8/18 and came on 8/26. Even though i chose express shipping. As a matter of fact, it shipped on 8/24 and arrived 8/26.

Was Hesitant on ordering from Yoox, as I have never heard of the company. But I can honestly say was impressed by my order arriving within 23hrs. Well done UPS the delivery firm who brought my parcel.
I even choose to do cash on delivery as didn't choose PayPal or debit card. So what a service I received. You have made me a happy customer & will be ordering again soon. Was amazed by the price I paid aswell. Because much cheaper than our high street stores.
A Well done from me & I'm glad I didn't listen to the reviews.

I wish that I had read the reviews prior to placing my order. This company sounds like it is dishonest in its business practices. I am suppose to receive two Dsquard2 brooches on tomorrow, but I shudder to think what is actually going to be delivered if anything at all. I will definitely post a review as to the out come.

Horrible experience. I've been a customer of yoox for many years. All of a sudden, my orders started getting "cancelled" with no explanation whatsoever, and that's after I received an email saying my order was confirmed. This has been going on since 2/2, almost a full month. I've changed credit cards and tried again. I've now had 4 orders confirmed, and then cancelled. The worst part is NO CUSTOMER SERVICE. I cannot find out what's going on. No one has emailed me back in a month... I call every few days and no one returns my calls. And no one can tell me what's going on. I am beyond frustrated and have never written one of these before but I have no other recourse. It's totally unexceptable to run a business this way!

I returned my item for over 1 month and realized I was missing my refund and decided to call and check on my refund 4 different times. I was finally connected to a supervisor who told be I only returned one item when I sent 2! She said they checked the entire warehouse and cannot locate the item and said there was nothing she can do. The supervisor said my only recourse is to make a claim with my credit card company! I'm totally disappointed with YOOX as I spend thousands of dollars over the years with them!

Customer service is terrible. Return policy sucks. Shipping is too expensive and none refundable, selections are limited and not all sizes, quality of most items are horrible.
Do not buy from this site*************

I bought a jacket from Yoox and paid $20 for expedited shipping, which the website said meant receiving the item between two to four business days.
It didn't come. Customer Service would do nothing other than redirect the package back to UPS, and then charged me $18 for that transaction. They lie about expedited shipping times and then charge the customer to correct their own lie. When I asked the rep what the words "two to four business days" mean, she said "I don't know." Assinine and inane.

I ordered 3 pairs of italian boots. I have never seen anything worst than this. Cheap cheap cheap materials, very uncomfortable and sizes don't fit... i thing that this shoes are made in some garage in new jersey not in italy... i returned them all and never go back with this overpriced and dishonest site. Stay away