YOOX

I bought a pair of Desquared jeans that after three months were melting like I'd had them for 10 years I contacted the eShop Yoox by e-mail and sent pictures and I was never given a reply

I cannot believe I am here writing a one star review. I purchased a BLACK leather Parajumpers jacket for €750. It was the last one in size S. They send me jacket in color Dark Brown instead of Black. When I sent email to their customer service and sent picture of the lable of the jacket saying "Col: 580 DARK BROWN." And they responded to me:

"We have verified your request and we inform you that the color indicated on the product page corresponds to the actual color of the item. Keep in mind that the hues can appear slightly different depending on the settings of your monitor or the browser that you are using."

Dude... It says Dark Brown on the lable of the jacket. Dont tell me it just looks different. It is different. If the lable would say color "Black" then I would consider it, but it says "Dark brown". Its a jacket for €750, dont F with me and pay me some attention!
I want my BLACK jacket I paid for, it is somewhere in your warehouse. Just look at the lables, dont assume its black beucause its very dark. Like its not that hard to check the lable when you packing my order of ONE item that costs €750.

This review is placed here especially for the managers at Yoox. It is about time you did your Internet company some useful service to eliminate all the negative reviews placed on the Internet.
1. Please start by listening to your customers and reply to their emails.
2. Fix the problems on your web site so that customers can connect to Customer Service through the links there (all three I tried produced error messages)
3. Also why not clearly show your email addresses on your web site.

I have two of your email addresses:
I). *******@email.yoox.com (sent to me by you).
Ii). *******@yoox.com (from Pay Pal)

I placed an order on 3rd December 2019 and then read all the negative reviews with some concern. I immediately tried to track the order number on your site without success. I opened a case on Pay Pal to communicate with you and also sent emails to both those addresses shown above. During the next three days your company did not reply to any of the five emails or three message sent via Pay Pal. On the 6th December 2019 I received an email stating that my order had been shipped. It arrived today 10th December 2019. This is IN FACT very good service considering it is the Christmas period and the item was shipped from Hong Kong to Australia.
DO YOURSELVES A FAVOUR - LISTEN AND RESPOND

I have been customer of YOOX in USA since 2006 and now I live in EU and use them still because of their selection and prices on premium merch. I have never ever had problem with Yoox customer service, ever. All these one star reviews are from mentally $#*!ed people, I swear. Yes, I occasionally received damaged or wrong items, Yoox always promptly refunded my money and once offered to pay for dry cleaning of my clothes due to dye spots left by one of their items. The prices and selection is unrivaled by any online store or brick and mortar. Sacks5TH or Barney's don't have 1/10th of what Yoox have in stock. Yes refund might take 2-3 weeks (my European friends need to STFU about their refunds) Europeans are such a small-time thieves that they suspect everyone of being them every time all the time. Stop it, your pathetic refund is coming, stop crying you indolent Socialist babies. One thing I would agree with; store credit is not convenient option for refunds. Otherwise, Long Live Yoox!

Hi
Buyed from hat site from 2006
This is last time because quality customare service
Promotions
Refund
And logistic are worster than beforecustomere srvice and products dirty and broken different from pictures
Last 5 orders all with problems
No more

I am with yoox for the last 10 years. Amazing work. Even in case some problems of course had appeared, the support was always amazing!

YOOX ASKED US TO CLOSE PAYPAL DISPUTE AND THEN SENT NO REFUND!
24 DEC 2018 BOUGHT NAPAPIJRI JACKET FOR £285
28 DEC 2018 RECEIVED JACKET
28 DEC 2018 RETURNED JACKET TO YOOX VIA UPS
7 JAN 2019 ITEM RECEIVED BY YOOX (UPS TRACKING NO: IZW**************)
8 JAN 2019 ITEM RELISTED ON YOOX SITE
15JAN 2019 PAYPAL DISPUTE OPENED
18 JAN 2019 YOOX CUSTOMER SERVICE ASK US TO CLOSE DISPUTE AND THEY WILL SEND REFUND IMMEDIATELY
19 JAN 2019 PAYPAL SAY THEY ARE GOING TO SEND WARNING TO YOOX ABOUT CONDUCT
21 JAN STILL NO REFUND SO NEW DISPUTE ON POTENTIALLY SUSPICIOUS ACTIVITY

IN SHORT, AFTER NUMEROUS EMAILS STILL NO REFUND

CUSTOMER SERVICE HAVE NOW MADE FALSE PROMISES AND INSTRUCTIONS ABOUT SENDING REFUND AND NOT SENT IT... THIS IS OVER 2 WEEKS NOW!

CUSTOMER SINCE 2012

This is a website that sells an almost overdone variety of items covering every aspect of women's (and Men's) attire including clothing, jewelry, handbags, belts etcetera. The designers and manufacturers are Italian which does conjure images of class and elegance however the clothing is flimsy, poorly represented, and the discount claimed is questionable as there is no reference point for comparison. Worst of all is the petty strange nature of their customer "service." I placed an order a month ago and at some point learned my package had been delivered in New Jersey (I'm in CA) naturally I contacted UPS who acknowledged an error on my part and advised me to contact PayPal since I had paid through them. Next thing I know I get this terse email from some character at YOOX warning me that if I make future "claims" against YOOX I would be blocked from ordering from then again. I had merely made an inquiry besides which is it supposed to be devastating loss in ones life to purchase their basic not exciting selection of clothing. Such arrogance against any notion of customer service. After I wrote them a strong letter they apparently apologized and refunded the cost of my purchase without requesting a return of the items. Don't be fooled by that outcome however as the next order I placed last Friday for a few hundred dollars was first confirmed and later within the same day rescinded. I received a petty letter merely informing my order had been cancelled; no apologies nor explanation. They are based in Italy but this behavior would not be tolerated in our consumer system. Just a comment regarding poor quality and terrible customer service.

They sent a used product and barely offered a refund when I contacted them! DO NOT order from their site.

Never heard from company until they tried to charge a large sum of money from my checking account! I was notified by my bank.

This review was given to Yoox US after placing 160+ orders over a 4-year period. Sales terms and conditions and customer service may differ in other markets. Some of the reviews here are entirely fabricated. Please judge with common sense.

Yoox Net-a-Porter group is the world's largest designer fashion online retailer. Yoox owns and sells an enormous collection of off-season designer products acquired from brands and retailers at sale price all year round. Yoox has completely changed my relationship with designer fashion from unfamiliar and unrelatable to a wealth of knowledge of the market and brands, because it made designer fashion more affordable and accessible. On Yoox you will find up and coming brands, obscure niche brands, heritage luxury brands, brands that no longer exist today, and the vast collection of contemporary brands at prices that drop overtime.

I've always used free standard shipping delivered by UPS and Yoox has consistently fulfilled my orders within the time frame it stated (usually quicker than 5-8 business days). I can count the number of defective products or wrong orders I received in one hand. This rate is reasonable considering its transaction volume. Yoox customer care has been fair and efficient in issuing refund or price adjustment. If Yoox is responsible for the return, return shipping is free and full refund includes sales tax.

Your finance is protected by the law. Yoox as a public company is unlikely to conduct business in a way that causes your financial loss. Although I've had a few negative encounters with customer care, I'm very pleased with Yoox's service as a whole and believe my opinion based on 4 years of frequent interactions with them can give you the confidence you need.

I've ordered from YOOX about 5 times now. I can't say that the experience has ever been "easy."
The worst is this most recent order I placed where THEY FORGOT TO ATTACH DOCUMENTS TO MY PARCEL thereby getting the parcel blocked at Customs refusing to be released.

Their contact numbers, whether toll free or not, ARE NOT WORKING. Their Contact Form on their website SHUTS DOWN AND DOESN'T SEND YOUR MESSAGE. I had to call Net-a-Porter just to find an alternative email address to be in touch with YOOX. I hope they respond as it appears far too many clients are experiencing problems with their orders.

Meanwhile my card has already been charged and I don't see a shadow of my parcel anywhere.

Other awful experiences:
My previous packages never arrive exactly on the day they're supposed to, as advised by the emails I receive. Having an item picked up for return is just as complicated. Once, the UPS man had a breakdown of his truck and couldn't come for the scheduled pick-up. Very odd. These shipping issues only happen with YOOX in my years of online shopping.

I WILL NEVER GIVE MY MONEY TO THIS RETAILER EVER AGAIN. Also, I may just make a YouTube review of my experiences with this company so I can share a word of caution to other consumers!

Need a help. YOOX does not want to return the taxes and custom fees. Talked a few times to customer service. Just promises. Who is in charge of YOOX?

Never buy from yoox.com there are fraud company,there are keeping money from customers,never giving return money back never!

I wouldnt have placed such a large initial order. I purchased 6 pair of shoes from my savings and a top. One pair sent to me were 170.00, had been worn and the bottom of the shoe showed this, as well as a peeling size sticker. I contacted yoox within days. I sent photos documenting the wear to the shoe. As i rechecked their site i noticed the same shoe had gone on clearance and was now 30% off. The shoe was now 130.00 instead of the original price i paid. I offered to keep the worn shoes which they would not be able to resell if they would honor the sale price they had marked the shoe down to. They would not. Then i offered to purchase the shoes at the duscounted price, receive them, and make sure the markings on the sole of both pair werent just variated to show the pair sent to me had been worn. The customer service team then revoked the offer for me to return the shoes and sent infuriating emails. It does not matter how good a customer you are or how much you spend, your customer service experience will go no where and leave you feeling pissed and devalued. I will not buy from them asgain because of these rude exchanges. They spent days going back and forth w me in emails to use up their 20 day return policy just.so they wouldnt have to accept a return of shoes they sent me which had been worn!

You guys are just Amaaaaaaazing. Loved your products the customer service, everything is Awesome.
Thank you so much

My order is on 7 days and still not shipped,i wanted to cancel the order but they refused to do that?So goint to file a official complain!

Very unprofessional. Twice in a row sent the wrong size shoes. Should have read the terrible reviews.
Do yourself a favor do not deal with this site!

If you are lucky enough, u can get an outstanding look with a huge discount.
But also u can receive a bunch of fake shoes, shirts, etc.

Sent me defective item but insist to charge return fee. Had to file credit card dispute to get my money back! Scammers!

I never wrote reviews but it was a terrible experience with YOOX. The return policy does not work.
Do not recommend it!

I have been a customer of 20 years. I made a purchase on 2/5/2022. The order went through, received an e mail confirmation. A short while later I received an e mail from PayPal about a refund for a canceled order. I looked at yoox, cancelled order. Later I saw the last item I purchase was still available, so why was the order cancelled?
I called a couple of days later and was told by a supervisor P. That they do not know why the order was cancelled, yoox is looking into it. He said I should not make a purchase because it was going to get cancelled again until they figure out what the problem was.
Fast forward 4 days later I called again. I think a pentagon is not as secretive as yoox. When I asked if other people had the same problem I was told by A. That she could not give me any personal information.? I did not want to know the names and addresses of the people only a general question if there were other people having the same problem. One of the reviewers on this site is complaining about the very same problem.
She confirmed the issue was escalated to the headquarters that was closed for the week end. I have to wait until Monday to aggravate myself further,
How long will this take? How many phone calls will it take?
By the way, no e mail from yoox about being aware of the issue, working on it, sorry for your inconvenience, can we help if you want to make a purchase? I was told by each supervisor, that I could not make a purchase until they figure out what the problem was.

Yoox you get zero points for customer service. You never reached out to me, I had to call 3 times to see if anything got done. Pathetic!

Yoox sent me the wrong order... it has been a month since they received it and they are still reviewing THEIR MISTAKE!
$349.13