Questions were answered promptly, making the whole process smooth.
I got the perfect dress at an amazing price. So happy with my purchase! Thanks.
Hello Customer,
Thank you for your review! Zapaka will keep make improvement with our products and service. Hope you enjoy the shopping:)
Best Regards,
Zapaka Customer Care
My dress arrived in perfect condition and much quicker than expected.
Hi Kimberly，
Thank you for providing such positive feedback. This is the level of service that we aim to offer our customers. I hope that in future we can have many more experiences like this.
Please enjoy the rest of your day.
Best Regards,
Zapaka Customer Service Center
Easily the best online dress shopping experience I've had. Highly recommend!
Hi Bernadine,
Thanks for your review! It's great that you love Zapaka - we love you, too! I'm so glad that you were satisfied with your Zapaka purchase, from the delivery to the quality of the dresses! If we can ever assist you, please don't hesitate to let us know. :)
Enjoy the rest of your day!
ZAPAKA
Not only is my dress gorgeous, but it's also incredibly comfortable to wear.
Hi Rosemarie,
Thanks for your review! It's great that you love Zapaka - we love you, too! I'm so glad that you were satisfied with your Zapaka purchase, from the delivery to the quality of the dresses! If we can ever assist you, please don't hesitate to let us know. :)
Enjoy the rest of your day!
ZAPAKA
This company made finding my perfect dress an absolute pleasure.
Hi Estelle,
Thank you for sharing your experience and it is always a pleasure to receive this feedback from our loyal customers.
We thank you for your time and wish you a good day.
Best Regards,
Zapaka Customer Service Center
So many gorgeous dresses to choose from, I wanted them all!
Hello Customer,
Thank you for your review! Zapaka will keep make improvement with our products and service. Hope you enjoy the shopping:)
Best Regards,
Zapaka Customer Care
Really Nice dress, bit more glittery than we expected but looks lovely! Very happy
Hi,
Thank you for providing such positive feedback. This is the level of service that we aim to offer our customers. I hope that in future we can have many more experiences like this.
Please enjoy the rest of your day.
Best Regards,
Zapaka Customer Service Center
Received in about 2 weeks. Very impressed with dress. Bought size 12, I am 61 kgs, fitted perfectly
Hi,
Thanks for your review! It's great that you love Zapaka - we love you, too! I'm so glad that you were satisfied with your Zapaka purchase, from the delivery to the quality of the dresses! If we can ever assist you, please don't hesitate to let us know. :)
Enjoy the rest of your day! XOXO
The available colors for my dress were so unique and beautiful. It was hard to choose just one!
Hello Customer,
Thank you for your review! Zapaka will keep make improvement with our products and service. Hope you enjoy the shopping:)
Best Regards,
Zapaka Customer Care
The packaging was minimal and Eco-friendly, which I appreciate. Bonus points for being sustainable!
Dear customers,
Thank you for taking the time to share your feedback! At Zapaka, we really do pride ourselves on quality and service, so we love to hear comments like yours! We truly appreciate your review. Let us know if we can ever assist you with anything! :)
Have a great day!
ZAPAKA
I appreciate their commitment to sustainable and Eco-friendly materials.
Hi,
Thanks for your review! It's great that you love Zapaka - we love you, too! I'm so glad that you were satisfied with your Zapaka purchase, from the delivery to the quality of the dresses! If we can ever assist you, please don't hesitate to let us know. :)
Enjoy the rest of your day!
ZAPAKA
Beautiful, high-end dresses without the hefty price tag. Simply amazing!
Hello,
Thank you for taking the time to share your feedback! At Zapaka, we really do pride ourselves on quality and service, so we love to hear comments like yours! We truly appreciate your review. Let us know if we can ever assist you with anything! :)
Have a great day!
ZAPAKA
The material is soft and comfortable, making it a pleasure to wear all day or night.
Hello,
Thank you for taking the time to share your feedback! At Zapaka, we really do pride ourselves on quality and service, so we love to hear comments like yours! We truly appreciate your review. Let us know if we can ever assist you with anything! :)
Have a great day!
ZAPAKA
The team was helpful and made sure I had a great experience.
Hello Customer,
Thank you for your review! Zapaka will keep make improvement with our products and service. Hope you enjoy the shopping:)
Best Regards,
Zapaka Customer Care
The customer service was fantastic, and my dress is absolutely stunning.
Hi ，
Thanks for your review! It's great that you love Zapaka - we love you, too! I'm so glad that you were satisfied with your Zapaka purchase, from the delivery to the quality of the dresses! If we can ever assist you, please don't hesitate to let us know. :)
Enjoy the rest of your day!
ZAPAKA
Such a beautiful dress! Perfect fit, so impressed with the quality of this.
Dear Customer,
Thanks for sharing your shopping experience here.
We feel delighted that you are in love with the products and our service!
Zapaka will always be your best friends and fashion adviser.
Any problem with the order, just feel free to contact us. We are always here to serve you.
Best Regards,
Zapaka Customer Care
Beautiful quality and great fit, came within the time frame suggested.
Ik heb de jurk besteld met versnelde expedition 3 tot 7 werkdagen. Hij kwam wel veel later pas helaas, maar voor mij toch nog optijd. De jurk zelf was echt prachtig. De tweede rok eroverheen is net even een andere stof dan lijkt op de foto en voelde me net assepoester met die rok eroverheen. Dus ik heb besloten de rok er niet overheen te doen maar dan moest de jurk een beetje aangepast worden. De naaister zij dat ze nog nooit een online jurk heeft aangepast van zo een goede kwaliteit. Van de overrok laat ik een sjaal maken. De verzend tijd is wat minder maar de jurk zelf is echt spectaculair.
Hallo klant,
Bedankt voor je review! Zapaka zal onze producten en service blijven verbeteren. Ik hoop dat je geniet van het winkelen:)
Vriendelijke groeten,
Klantenservice van Zapaka
La pire expérience de ma vie! J'ai voulu rendre la robe que j'ai achetée car niveau morphologie ça m'allait pas, sauf qu'ils ne m'ont jamais répondu à mes mails que j'ai envoyé sur le service client. Impossible de retourner l'article.
Ne commandez jamais sur cette plateforme fantôme. Pour prendre l'argent des gens ils répondent tout de suite par contre pour rendre les articles c'est IMPOSSIBLE!
J'ai fait l'erreur de ne pas lire les avis avant de commander je regrette sincèrement et j'espère que vous allez arrêter de faire ça aux gens.
Ne me demandez pas de vous dire le numéro de la commande vous retrouverez ça dans vos mails que vous avez jamais lus!
Chers clients,
J'espère que cet e-mail vous trouvera bien aujourd'hui. Je tiens à m'excuser au nom de notre société pour tous les problèmes que vous avez rencontrés avec cette commande. Actuellement, nous apportons des améliorations majeures à nos départements de service client, de qualité et de logistique.
Nous aimerions vous aider à résoudre le problème dès que possible et vous pouvez simplement l'envoyer directement à service@zapaka.com concernant ce problème. J'espère avoir de vos nouvelles bientôt. Merci et passez une merveilleuse journée!
Meilleures salutations,
Service client Zapaka
Overview
Zapaka has a rating of 2.3 stars from 517 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zapaka most frequently mention customer service, order number and return policy. Zapaka ranks 7th among Vintage Clothing sites.
Our office is located in Hong Kong and our factory is in China mainland where the products will be sent from. As one of the leading online suppliers of dresses and accessories, our products have enjoyed great popularity throughout the world. Each of our products is made strictly according to the pictures and with high quality. And the finished products will go through a series of inspections before they are sent to you. You can rest assured about that.
Business History
2002: We set up our own factory and the workshop. Since the establishment of our company, we’ve been dedicated on the research and production of women's wear and other accessories, shoes, bags and other fashion items.
2018: After the 16 years’ exploration, we have finally created our own complete research system, production system, quality management system and customer after-service system. We mainly produce vintage dresses, lace dresses, wedding gowns, special event dresses, wedding party dresses, and accessories. Most of them are sold to the European and American high-end market. Customers can browse the vast online selection and choose their favorite dresses with great satisfaction. Zapaka prides itself on exceptional customer service, high quality and affordable prices.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Carol,
Thank you for taking the time to write your review. We at Zapaka really appreciate this.
Best Regards,
Zapaka Customer Service Center