Zara

Yesterday I drove 20 minutes to make a return and because their system wasn't updating, I was unable to return the clothes. I bought the clothes online 4 days ago! I asked the manager if they are going to pay for the interest my credit card is incurring while I wait for their systems to update my order.
Today I called Customer Service and spoke to some lazy rep who couldn't transfer me to Supervisor nor provide me with FREE shipping label. No, I have to pay to return the clothes.
So my time wasn't valuable? The wasted gas to drive to the store? The $600 worth of clothes I just bought is ALL going back. Never will I shop at ZARA.

If i can i will give -10stars, sending a return items with a new order, this is not professional at all, and when complaining, you just offer a replacement that it will be delivered 4-5 days, and i need to go to drop off [point to do the return of the return item that you included in my package! No costumer service, no professional package check, nothing was given from ZARA to satisfy the costumer! So disappointed, wont redemand your services to anyone, you just spoil my day and time, i was planning to gift that package, But Surprise! It is open and used already.Ive never expexted this from a brand Like Zara. FLOP

If anyone from Zara is reading this review, please take action on order number *******2282. The order was charged to my card but after 2 months I still have not received the order. Very disappointed with my favorite brand! The customer service I contacted 5 times is simply useless.

Zara has the worst customer service. I placed an order worth USD100 and the order was not delivered to me. I made 5 calls, still they refused to resolve the issue with refund or replacement for the order. I was a customer spending average USD150-200 on Zara clothing each month, now I must stop and switch.
Please don't get your money stuck with them.

The worst company ever! The customer service representatives are so rude. The warehouse people are nothing but thieves; when you returned items, they claimed that they only received one.

It is completely impossible to speak with anyone at Zara's, spoke on line 6 times and not one person could resolve a very simple matter - incredulous! Meantime I am without my order ( which apparently does not exist And the money from my account which I checked with my bank has been taken although Zara seem to think it hasn't. It is impossible to speak with anyone ridiculous I will not shop online with Zara ever again.

I purchased a large order of children's clothing online. I live in a state where there is no brick and mortar store. It took a few days for my order to arrive. We tried on the clothing and some of the items did not work. I went today to return them only to have the website. Tell me that I was past the 30 day window. I have come to find out that I am past, the date in which Zara shipped the clothes, but I am still within my 30 days of receiving the clothes. I called the company to see about how I go about this return as I am still within 30 days of receiving the clothes and just one day past the third day mark of the clothes being shipped. I was told by a very unhelpful customer service representative that there was nothing that he could do and that he had no supervisor to contact or way to make an exception. I reached out via the chat and communicated with a different customer service representative who was more And processed a request. I have just received an email saying they will not make an exception and that I am just sorely out of luck. I have never had such a revolting customer service experience. I have been a loyal Zara shopper But they will lose a customer because apparently they do not value customer service in the least. I have never had a more inflexible retail situation. I would strongly caution you not to order Their quality has suffered in the last several years, and there are several items that you may need to return and with such an inflexible return policy that may be now impossible. I am greatly disappointed, and they have lost my money, loyalty, and good opinion of their company.

THEY NEVER RETURN MY MONEY BACK,THEY KEEP THE SHOES AND MY MONEY!
SHAME ON YOU ZARA, WE WORK HARD FOR OUR MONEY.
IM BEGGING FOR MY MONEY FOR 6 WEEKS, YOU CANT KEEP PEOPLE'S MONEY ZARA! YOUR COSTUMER SERVICE IS THE WORST YOU HAVE

Worst customer service ever! For a world wide company, worst ive ever experienced.
Questions never get read, repeat myself million times. Responses that dont even make sense! I just have had enough!
Made an order with 2 of the same items in different sizes. Both prices are different.
They keep telling me that the price can change at any time? How does that make any sense! Disgusting customer services.
On top of that. It takes them forever to respond and you are lucky if they do!

Zara's delivery service is a complete mess. My order arrived late, and the items were poorly packaged, resulting in damage during transit. Customer service was unresponsive and offered no solutions to rectify the situation. Zara, you need to prioritize improving your delivery process if you want to retain customers.

I shop at Zara quite often, whether these are offline visit or just enter this website and put stuff into cart.
What to say... convenient, what else. It doesn't take a lot of time for me to buy clothes, whether this is home wear, linen sweaters from Massimo Dutti or casual jeans.
I have no troubles with finding the right size as I know it perfectly and clothes always fits me good.
So, thank you guys, I would say... navigation on the site isn't flawless, but these are trifles to me.

I received a dress i order one week ago it is damaged, in a bad condition, and am not able to wear it all it is almost worn and washed several times, the quality of the dress is zero. I dont recommend anyone to buy from this brand anymore. Due to sending bad, damaged and inconvenient dresses.

Zara have become a disgusting JOKE and I will NEVER buy anything from them EVER again
I returned a dress one dress to be emailed that some of my items were returned not in a perfect state
Absolute lies. And they refer to more than one item
There is no REAL way of contacting ZARA as they have become totally uncontactable apart from their ridiculous watts app complete waste of time service or social media.
They will not show me how this ONE dress was returned only to say it wasn't perfect
I know it was as all my returns have been. I contacted them vire their ridiculous watts app to be told the same lies. I've asked them show me? And why are you referring to items?
All lies
They are an absolute disgrace
I was a very good loyal customer but I will NEVER SET FOOT nor will I EVER purchase anything ever again

If you are going to shop at Zara, do it in person. Every online order I've placed has encountered major issues and delays, resulting in huge headaches. Their customer service is AWFUL and give you the same lines over and over without offering any actual support or helpful information. It's been 16 days and I still don't have my most recent order -- and I don't even know where it is. The tracking on it stopped updating last week. No answers from Zara.

I placed an order for a shirt and a pair of shoes that was stolen off of my front porch. While trying to file a claim, Zara continued to show me how careless and unsupportive they're during this process. All they care about is their money and not the customers satisfaction. I sent them pictures of someone stealing the package and still have not received a refund or a replacement. I will never shop here ever again! Customer service was very displeasing.

Never buy anything from Zara online, this is what you'll get.
These came all bent up and chipped, like somebody stomped on them and still tossed them in a shipping box carelessly. They'll also try to CHARGE YOU for returning anything. It's hard to get a hold of anyone. This company does not care about you or quality.

I have 6 grandchildren and have to start my Christmas shopping early. Because it was over 30 days from date of order Zara refused to exchange even though the tags were still on it. All I wanted was another pair in its place. All my other returns from other companies made exceptions during the holidays. Zara - you just lost a customer! Never again!

On multiple occasions I have bought clothes that rip or shrink with the first wash, but I still shopped here. Never again! Because they mock the oppressed ppl currently experiencing genocide. They are the lowest of humanity!

This is the first time I ever ordered from Zara. My granddaughter requested two items, a jacket and a pair of jeans, from this site for Christmas. The order was delivered very quickly, and I received what I ordered, but when the package arrived today, it was partially ripped open because the item were shipped in a box that was much too small for the size of the items. When I spend over $200 for 2 items of clothing, I expect them to be shipped in a box that is big enough to arrive in tact. I doubt that I will ever purchase from this site again. Now I understand why they don't accept reviews on their website!

I purchased a swimsuit at Zara's Disney Springs location in Orlando on 5/27/23. After wearing the swimsuit once it faded. I did not realize that the swimsuit was defective until I was back at home in North Carolina. There is no Zara retail store close to me so I called the company on 5/31/23 to let them know what happened with the swimsuit [I had to call two times to get an answer] I received an email on 6/14/23 stating that they regret they cannot help me since this was a store purchase and only a store manager can accommodate or deny my request. So basically I have to drive 10 hours or pay to fly to the nearest Zara to get my money back or do an exchange. This is totally ridiculous. Needless to say I will not be going back to Zara.

Zara Dress Shop exceeded my expectations in terms of both product quality and customer service. With their wide selection of fashionable dresses, attentive staff, and inviting store environment, it's clear that they prioritize customer satisfaction. Whether you're searching for a statement dress or a wardrobe staple, I highly recommend visiting Zara Dress Shop for a seamless and stylish shopping experience. I particularly appreciated the range of sizes available, as it allowed me to find the perfect fit for my body type.

The man who answers the phone is really great, very polite. He tries to help you, and is very professional. The women on website's chat are cold, and rude. I was also ignored for over 15 minutes by "Gema". She lied about my item return options, and was insanely rude. Stephanie, was equally cold, and unpleasant but less dismissive then Gema. I don't understand people who are paid to do a job, and feel they can be so unpleasant to paying clients.

A month ago, i ordered 3 pairs of jeans. All size 4, but one fit like it was a 0. I returned them two weeks later, but i realized that i had to cancel my card eventually because i was moving out of the country. I talked to a customer representative and she was helpful! She began the refund process before i had to cancel my card. Even though the sizes were inconsistent, customer service made up for it. Would've been 2-3 stars.