Zara

I am stunned and shocked and dismayed that people's loss and trauma. The genocide that we are witnessing in real time became something to be used for an ad campaign...just despicable and no heartfelt apology.

I ordered an item as a recommendation for a friends birthday. The problem was it got lost in the delivery so I went and contacted customer service as suggested. They kept telling me they would email me and never did. I took 1 month and multiple times going on the chat with them to get this resolved. I think it only got resolved because I have to keep demanding to a supervisor in the end. Would NOT recommend and worst service ever. I will be telling everyone about this experience for a long time and they will loose customers over this. They don't even have a save transcript option for the live chats to show there terrible service for the reviews

Zara's customer service agents are very curt. However in my experience, they will eventually get things done if you hassle them for long enough. Their products are good quality - which is an expectation of mine, given the price. If you're hesitant about purchasing, don't. They make returns and replacements arduous.

Such a good clothes until you facing issue with an order. Customer service in US is poor! Several time I was told to contact them later, and then it turned out that it was too late and nothing could be done.

We purchased some boots for our daughter this Christmas in late November. Christmas day she opened the box, but the boots were too small. Size 6 is what she has always worn. We called Zara right after Christmas to exchange for the next size up. They would not ever consider it since it was over 30 days barely but over 30. We are stuck with poorly sized boots which I now read in reviews is quite common with Zara along with their terrible return policy. Who would ever buy a gift from this miserable establishment. Seems they just don't care. Well, there is one family that will never purchase anything from these rascals again.

I am in the line for a long time second floor valley fare mall San Jose. Out of three different locations registers only one open and out of three only one person present. Should be nine persons in 3 areas. They gave it close just look good fir show but nit serving customers.

This was my first time, I have ever shopped from Zara,, bad experience,, totally most exceedingly terrible quality,, I purchased shoes of Rs. 2500, a 10 days prior however it got torn from one side the shoes foam get isolated from shoes sole.and simply bear just 4-6 times. What's more, I can't make trade and return now. The name Zara is high however they don't offer such high caliber.

I purchased a pair of pants in late May 2022 and I did not like it, therefore, I returned it immediately, of course with the tag. Zara notified me that they refuse to accept the return and sent it back in early July. This was a very unexpected situation because I have been waiting for a long long time to get the refund! I called Zara 3 times in the last 2 weeks. There have been no updates until now! Also, all three customer service agents I spoke to sound reluctant to care about my problem at all. They sound tired or sleepy which is very unprofessional. I would never buy anything from Zara from now on. I recommend you to find elsewhere to buy fashion products.

I placed an order online and it never arrived. The UPS tracking info clearly states the package was damaged and contents were missing and the empty box was discarded. I have called and had 2 chats with Zara, each experience more painful than a root canal. Each time I am provided a new case and told someone will be in touch. It would be easier to challenge the charge with my credit card company. I realize the clothes are cheap but that's no excuse for stalling my refund when you can see the package never arrived and UPS has even contacted Zara about it. Literally worst retail experience ever.

I do not understand why there are so many bad reviews. I definitely love Zara for th possibility to buy trending clothes for quite reasonable prices, especially I love their jeans, really of high quality.
I have never had some problems with returning and delivery. Everything comes in time and without problem. Moreover, packing is always great, that's why you should not worry about the transportation. And just want to say quite often I buy just online, because in such a way zara sends clothes from stock, not from store.

Got clothing stained with foundation all around the neck area. On bright white clothing. Clearly was already a return from someone and they saw the stains and sent it out anyways. Said item was out of stock and there was nothing they could do for me, not even a refund. Don't purchase from these scammers

I like the items that Zara makes. However, when you shop online the sizes are hit or miss. Therefore, I end up doing a lot of exchanges. Zara is one store that takes limited responsibility for their mishaps. Instead they blame the customer. They send with tags attached but the pants was obviously worn as there was dirt mark at the end of the pants. All I wanted was a new pants same size and return the one they gave me. I was told they had to an investigation…., really. They never offer discounts or anything when they mess up only apologies. Zara do better please.,
Customer service piss poor!

Set aside the fact that the quality of Zara's products is far away from the cool-looking pictures online.
When I returned my online purchases to the Pasadena store, they (with a condescending tone) refused to provide me with any proof of my returns including a printout receipt claiming "all the other stores have the same policy on online returns" - which is not true.
When I asked for the rep and the manager's name, their response was "We are not allowed to give out our names to customers." They said I have to wait for the email for proof of return - which I am still waiting a day later. Deceiving products, worst customer service, will not purchase anything else from Zara.

I live in a city where we dont have Zara. So on my trip to ontario i bought my husband a jacket there. I came back home only to realize there is a big hole in the sleeve, large enough that its noticeable and i would have to get it fixed. I messaged on their site as thats the only way to get in touch with them and they mentioned to me that i can only return in store so the item can be assessed by a manager. Well its now impossible for that since i live in a city where there is no Zara, so i would have to fly back to do what they're asking. I sent them proof of defects, receipt, proof of tags still attached. Its been 1 week since my purchase and they wont let me send it back, they wont give me a partial refund or even a credit of some kind because of the inconvenience. Customer care is horrible! Make sure you check your items thoroughly before buying otherwise this may be your problem too

Customer service is useless! They offer no help for whatever concerns or issues you have. They also charge for shipping but offers unreliable shipping service from low budget companies.

Refused return of online order claiming missing tags. No tags on arrival, so no tags on return. Item clearly not worn, in my possession less than 12 hours. They do such massive business they don't care if individual customers are satisfied. Will be glad not to contribute to cheap fast fashion's negative impact on environment. Lost money possible retribution for having shopped with an immoral company in the first place.

I ordered a pair of leggings from Zara, this was after my first purchase with them and they left the security tag on so I had to drive 30 mins to the closest store and ask them to remove. This time even worse! The pants they sent me where obviously used because there was a maxi pad in them! The tag also fell right off when I took them out of bag showing they had been worn. I'm absolutely sick.

I bought an $80 blouse from Zara. Per the tiny print on the care instructions, washed it once in cold water and it shrunk at least 2 sizes. Talked to Zara reps and a supervisor several times. They insisted that I didn't follow the care instructions They said to wash in cold water. I did just that. Got NO HELP whatsoever. Loved the blouse. Just wanted another so that I could dry clean it next time. I had purchased several other products from them. I have never interacted with a company that acted so unreasonably! Cannot let this rest. They are SO WRONG.

I purchased a dress from Zara and mailed back the item as it did not fit -- I have a tracking label and return receipt confirmation. I was never able to communicate with any customer service agents, the company would never email back, they don't issue refunds even if the merchandise is returned with tags within 30 days and they're unavailable to chat. All their customer service emails result in a bounce back and no one answers their chat windows. Horrible customer service and never received a refund. Zara is a scam company!

All I'd like to know is, is it really that difficult fulfilling an online order in 3 days - not even delivery but the whole processing? It literally takes Zara two working days to even acknowledge orders. Another 3 days processing and so it goes. Ordering makes it feel like we are ordering from China. The WORST turnaround time. Sadly, only one store in Cape Town. They could take cue from Cotton On, TFG, Woolworths in terms of turn around time, they completely suck.

I have shopped with Zara for years and have been a loyal/frequent customer. It infuriates me the amount of business and money I have spent with them for them to do nothing about a missing item in my package, except deny my claim. They simply took the word of the warehouse, with no proof. No video, no photo, no anything. The agent on the phone denied my request to speak to a manager or supervisor. Their response is they don't have one. How does this company operate? The worst part is that this isn't the first time this has happened, and you'd think they'd install cameras at the warehouse or something. Nope, instead, they don't take their customer's word or make it right. Instead, they steal my money/product. Zara is a greedy corporation.

In the store on Oxford st near selfridges. Fitting room booking g as air con machine stands unplugged. No aysytem. Waited for ages whilst lots of people finished trying on came out because assistants could not organise collecting unwanted items at a decent speed. Get a better system when you earn £2 billion a year

Sent in a flawless return within required time frame. Received email it was not acceptable. Item was never worn, in fact, I had ordered a size larger. It did not fit. Looked them up on Facebook and there are countless complaints regarding the same issue. They are deceptive and scamming people.