Placed an order for 10 items on July 2. They came in two separate boxes. One box contains a backpack, and the other contains only 8 pieces of garment instead of 9. The denim shorts are missing. I called right away and they created a case. Five days later they emailed back and said there is no incidence with their warehouse or carrier UPS so no refund will be issued. REALLY? So your warehouse staff never made a mistake packing tens of thousands of orders a day non stop? I called again, and the staff on the phone was impolite and cut me off all the time. She created another case per my request. I don't think they will do anything but I will give them one last chance to fix this problem (btw, only $22.99 + tax) before I involve my credit card company. The customer service staff they hired acted so poorly, unprofessional and hating their lives - they are better off contracting their call centers out to India or the Philippines.

Personally, I love Zara, I'm always shopping there. They are one shop you can go to where you know they'll have something different every time you go. Never had a problem with them, so 5 stars from me! Xx

Wow- should have looked at the reviews before ordering.

Ordered leggings- wore them 3 times and washed 1 time on gentle cycle (as directed) Laid flat to dry. Stitching coming undone.

Wanted to return these and be sent another pair so I contacted customer service and put in a claim - they denied it and I asked for it to be "reviewed again" but based on the previous reviewer who used to work there and says it all BS, I won't get my hopes up. Won't be purchasing from this site again.

I ordered from Zara for the first time on Black Friday. I was unsure about sizing, but followed their recommendations after putting in some basic measurements, then went up a size just to be sure. The items took a long time to arrive, as described by others. When I finally got them, they are about a size too small still, and the fabric is not very good quality. This makes me suspicious of where these clothes are produced. I attempted to contact the company, but the customer service is horrible. Hopefully the exchange is easier.

I bought a pair of $48 slacks at full price. The gold buttons on the pockets fell off after wearing then for 3 hours. The store at La Cantera San Antonio Texas gave me a ton of excuses as to why they would not allow me to return the defective garment. They sent me over to the customer service number which was an absolute joke. I advise everyone to stay clear of shopping at the Zara. It is such a scam shop at stores that stand behind their products 100% of the time, I am so disappointed in Zara. I cannot tell you how much I wish I would've never walked through that front door.

Seems like others have had the same experience as me! I ordered six items online and sent back four for being poor quality or looking nothing like they did on the website. They processed three of the garments but tell me they can't find the fourth and so won't honor my refund. So now I am out of pocket for a pair of terrible-quality jeans that I don't even have to use a a cleaning cloth! On top of that, their online customer service is rude and unhelpful. I've shopped at their stores for years but this was my first time using Zara.com. I definitely won't be using their online site again and probably won't bother going into a store either. Spend your money on better quality goods, elsewhere!

Zara has the most unprofessional employees both on the phone & via Chat. Including their managers. One called my phone from *******272 and when I answered, they hung up, this was just their way to say they called but not speak with the customer or attempt to resolve any issues. They all need to be retrained in customer service. Beyond their rude behavior, the clothes are overpriced with poor quality fabric. Do yourself a favor and shop elsewhere.

They gave me the runaround for over 5 months for a return made via Canada post, which was successfully delivered according to tracking number. But similar to what other posters have said first they told me to wait 10-14 days for refund to process into my account and when it didn't, they kept putting the case "under review" after every 48-72 hours that I would call them. In the end it was too late to dispute with my bank because of a 60 day policy from the date of order. Instead, the bank gave me a credit for that amount as a goodwill gesture. I am absolutely disgusted with ZARA's customer service and stealing my money. I feel like they did this intentionally so to not give my money back even though all items were returned to them. Don't wait and report them to your bank immediately because they will not resolve anything and except steal your money and give you unnecessary stress.

I wish I had read the reviews on Zara before purchasing anything from them. The customer service is absolutely horrible! They have the rudest staff I've ever ran into, and if you think you will get better service from the head office in Montreal, forget it! They are useless! They are happy to see you spend your money in their store, but if you are unlucky soul with an issue, good luck! My word of advice to my fellow shoppers is, save yourself the headache and spend your hard earned money some place else that cares and actually appreciates their customers. I am never shopping there again!

Customer Service of zara is terrible they don't care customer's problem and not even trying to fix their fault. I didn't get my order but customer service says we delivered it and your case just rejected!