Zara used to be good, but it's becoming worse by the day.
The zip completely broke as soon as I put the trousers on the first time!
I returned them and was stupid enough to buy another model to replace the ones I had just returned. Got home, tried them on, they do fit the seam in the outer side of the legs is extremely bad done!
Very poor quality, and I am surprised how they still have so many customers. The prices they charge for the rubbish quality they sell feels like a rip off!
They should be ashamed of their rating! I'm appalled..

Shopped at Perimeter Mall in Atlanta. Picked out $400 worth of clothing to buy.! Cashier and a little latin guy working who the cashier said is the manager. 1 lady in line took over 30 min to return several items. 9 people in line waiting behind her. 2 more left after leaving clothes on the floor. We asked why the manager doesn't help and the rude cashier said he isn't allowed to work behind the counter, that's company policy. We will never be back.

Zara Dress Shop exceeded my expectations in terms of both product quality and customer service. With their wide selection of fashionable dresses, attentive staff, and inviting store environment, it's clear that they prioritize customer satisfaction. Whether you're searching for a statement dress or a wardrobe staple, I highly recommend visiting Zara Dress Shop for a seamless and stylish shopping experience. I particularly appreciated the range of sizes available, as it allowed me to find the perfect fit for my body type.

Every thing I have brought from Zara have been amazing. From Coats, jeans, jumpers, bags and tops. They feel more superior quality and more stylish than other high street shops. The prices are fair too.

Bad reviews on this site are mostly about customer service, which I have never had a problem with. Most of the unfortunate events are down to individuals working for Zara, not the Company, and people with a bad experience quite rightly vent their frustrations on here but more good reviews are needed. Overall its a great company.

(Also Zara sales are Fantastic!)

Sept 13,2022 West Edmonton Mall Zara,
I received terrible customer
Service! Manager/ or cashier's name is Karen.
I have never experienced such a rude customer service. Will not shop at this store any more! Worst

Just got off the phone with two obnoxious Zara reps who huffed and puffed through my attempts to have them exchange a lovely brand new jacket that is still being sold online? What a load of bollocks... I remember when Zara used to be all about customer service and being able to be objective and use discretion but oh no... they are a bunch of robots who are inflexible! As much as I love Zara this will be my last purchase... you might win some but you just lost one!

Zara's clothes are not great. They're often poor quality, but hey...you get what you pay for. I've bought things from their store in the past, but have always tried things on in the store. This last time, I placed an online order. Not only did the order arrive almost a week late, but then I didn't have time to return it. Zara states that you get 30 days from the 'shipping date'. That's the WORST company policy. When you call, you speak to someone in a foreign country and you can't speak to a manager. They do not allow for store credit. Now, I'm stuck with clothing that I won't wear. Needless to say, I will NEVER shop at Zara again.

Really don't understand what everyone on here is talking about. I have been shopping Zara online for over a year now (probably at least once a month) and it's wonderful. Shipping is free (over 50 - very reasonable) and fast! I always receive my orders within about 3 days. Customer service is also very great. I have never ever had a problem. Ive had to contact them a few times via phone and they solve the problem super quick, within minutes! Just my last order I used my prepaid return label and decided I then wanted to return another item so I asked if I could have another one or would I have to pay for the second return myself (which would have made sense) and they sent me another one immediately! Zara is definitely my favourite go-to online store.

Disappointed... had remained loyal to this company for years until I found out today what a strict refund policy it holds... no credit note/ gift voucher or any form of discretion no matter the circumstances... thought it may be useful for potential customers to be aware of this... I only wish I had known. Easy way to lose decent custom sadly... I will definitely take my custom elsewhere!

Only bonus, if there is one... it was a polite 'no we won't reconsider'.

I have an online order from July this year and I was too busy in bringing back for return until
Now. It was never worn with all the tags on
and online receipt.
Yet they refused to accept the return by saying it has been more than 30 days. I said I won't mimd having an in store credit to make things easier but they still refused.
What a non sense company and I will never purchase anything from them anyone. It does not deserve our support!

I bought blue cargo pants from Zara and the first time I wore them the split. They split on the seam of the butt and all I did was bend over to grab something. Additionally they we loose fitting, so this should have never happened. I strong do not recommend!

Worst customer service, horrible staff in stores, return/exchange policy is ridiculous. I was one of Zara's most loyal customers. Spent thousands over the years, until I wanted an item exchanged after 30 days of purchase. I did not know about their 30 day exchange policy and that part of the receipt was rubbed off! I went to the store and they treated me like I stole something. The staff, the manager, it was ridiculous. They said I should talk to head office which cared even less! They refused to do anything and lost a customer over a $40 top that I was going to exchange for $100 purchase! Terrible company!

My daughter is regular customer and three times she had a chance to buy their trouser and jeans and they ripped from different places. Recently again when she bought Jeans $69.90 they ripped from sean next to zipper. She went to exchange and they refused saying we don't know how many times you have worn it etc so she had to buy another jeans from American Eagle. It was ridiculous therefore, I called and spoke to the manager but she plainly refused to help in exchanging. I am surprised that how cheap material they use to make clothes for people that can be easily torn while wearing etc. I told my daughter next time no more shopping from Zara their customer service is very poor and they are looting money only from people.