Zara

If I can give them a zero, I would. The material is so bad for the price you pay. The return policy is complete BS, they don't take returns if you don't have a receipt however all the tags are attached. After their disgusting campaign I threw out all their clothings. Displaying the bodies of the Gazans is appalling and disgusting behaviour, your company has no class, shame on you.

Faulty product fell apart after a month. Reached out to Zara. Every time they asked for a picture, more information (never in one go; I'd provide them something and they wanted an additional detail). After all that now they want me to send them the product to issue a refund. So, 2 hours later for a $30 kids jacket - this has been the worst customer experience. This company is truly atrocious.

Purchased an expensive top in the Zara sale. Wore once, washed at 30* as per care instructions, and it shrunk beyond being able to wear it. Neither in store manager or online customer service via WhatsApp would refund me despite having the receipt dated within 2 weeks and the original price tags. Store told me to contact customer service. Customer service told me to contact store. No refund.
This is the 2nd top from there with the same issue.
Definitely should have read the reviews before expecting any resolution for faulty items.

Love Zara, clothing and delivery generally good. Have never returned before. However, needed to return a jumper. Code sent from zara and returned ASAP.3 weeks later no acknowledgment or refund. No reply on call, WhatsApp or Twitter. Spent 2.5 hours on chat. Sent confirmation of delivery and they still told me that hasn't been delivered to them. Will never use this company again. No interest whatsoever in customers.

I ordered several clothes worth of almost $300, but it's never been delivered to my house.
I called their customer service, who were very irresponsible, and rude. They didn't care about me not receiving package, but only claims that it's been delivered. Once, the customer service girl just hung up on me! Is there any place that protects and fight for customer rights? I'd love to call them about this problem!

I ordered over 40 items and realized one little blouse missing, contacted customer service and got a message that warehouse said they shipped the item. Swear God, I opened the boxes with my two kids and it was not there.
Do I have fun wasting my time trying to do the right thing over a little cheap clothes? No. I just simply can't pay for what I didn't receive. Zara cs says they can't refund nor replace at all at this point.( it took a while for them to figure out to answer me) I asked them to solve the problem since it's not solved on my side yet. I don't know why I have to write this on Christmas eve in the middle of baking cookies with my children. I don't usually write reviews. I'm very upset about their way of avoiding customer service. I won't pay for that blouse that I didn't receive. I'm getting a refund no matter what.

Something fish is going on with zara.com return.
I have many friends who say they never got refunds for returned items. When they called the customer service, all zara said was they didn't receive it! I didn't believe until it actually happened to me#!

This Shop does not understand customer care or service, i have tried for a week to raise a serious complaint and still no one will call me back. I have been deliberately lied too on 6 occasions and have had to call over 10 times as well as send 6 emails and still nothing!
The amazing thing is that the issue was there fault in the first when they sent me someone else's order! I would strongly recommend not using there online shop as if you get a problem like i did they will not resolve the matter.

I have ordered many items online from Zara over the past few years. Some items have poor quality but I have had luck with good quality for most. Unfortunately, in my most recent order, I received a cardigan sweater for my 3 year old that has loose threads on the edge that look to have been tied together in a knot. I contacted the customer service over the Chat functionality and it was a terrible experience. Not only did it take the representative 4-5 minutes to respond to each message, but she had me text her photos of the item and said it had to undergo an internal review process that takes 24-72 hours. THEY sent ME a defective product yet it has to undergo a review before they return or replace it?! I will not be purchasing from them again. If you decide to, you'd better hope everything arrives in mint condition.

Like other reviewers I think the returns service at Zara is terrible! Avoid avoid avoid buying online unless you are 100% sure of what you need and know you'll have time to return it. Customer service completely unhelpful too

I would give 0 stars if it let me. Purchased a very expensive, small trash bin ($70) that arrived cracked in multiple spots and unevenly stained. It isn't just for collecting trash, but actually a piece of trash itself! And when I went to go review it on Zara... it was gone... no longer in existence days after I ordered (Zara customer service has no explanation for this)... seems very sketchy, especially with the condition I received mine in. Customer service offered no reprieve beyond me having to waste my time and money to repackage this piece of literal trash and send it back to them.

Buyers beware. During zara's sales the warehouse people take advantage of stealing products by claiming they send everything in the order. Meanwhile you receive half of the items, which were cheap. But nevertheless, they don't send you all the items. They claim their packages weigh much more than they actually do in their shipping labels. So that when you claim your missing item, the claims department denies your claim. I have to pay for an item I never received. Yes, cheap, but it was paid for. Meanwhile someone in their warehouses is stocking up their stolen items to sell on ebay, or some other platforms. Sick and deceitful and WRONG. Zara, do better than that.

So basically they have my money for the past about 7 returns. Noone there gives an answer as to why, its like pulling teeth, I wonder if this is even legal. Somehow I was told that one of the returned items they never received for like 19.99. They said I need to pay, paid it the second they sent me the link, and when I call they have no idea what I'm talking about! I have 8 case numbers pending, they are sitting on over couple hundred of dollars, and there no-one to talk to!

Zara offers great quality clothes and affordable prices. Never had any issues returning faulty items. Customer service is great too.
I have read some reviews questioning the quality of Zara but I totally disagree. Zara quality seems to be better than other stores in the same
Price range.
Happy shopping :)

Rude agent informed me Zara warehouse had not received all items that I sent back via post. Items in the same box had been credited so someone has opened the box. Hundreds of pounds worth of goods 'lost'.

I could cry. How dare they lie. Any suggestions?

I purchased one bomber jacket and one shirt dress at the end of Dec. I paid over $100. The price for both items dropped dramatically shortly after my purchase. I paid double price for the current price. But they don't have any price adjustment policy and the only thing they suggest me to do is return them and rebuy it. Feel so regretful so choosing Zara. Because they do nothing for customers. Their customer service should be grateful because they have many good designers. Otherwise, I think the brand can not survive.

I bought my first Zara item online for in-store pickup. The store couldnt locate the item. The item is now sold out. Had contacted customer service via live chat and proceeded to get disconnected four times! When I finally got through my request, I was immediately asked if I wanted a refund. My response was could you see about locating the item first? It was like no one wanted to make an effort to help me get what I paid for.
Was due to hear back from customer services in three days. Never heard back. I then placed a call to complain. Asked for management to contact me. Was told Id receive a call back. No response. In addition to getting my money back, I will not stop until I do speak with management because they really need to know that this treatment towards customers is unacceptable.

My first online purchase with Zara will definitely be my last.

I always go to zara for my spring, winter, summer, heck even fall wardrobe! For some reason their clothes fit me perfectly and ive never had to get anything altered. A step above h and m, but so much better quality. One thing ill mention is that cust service tends to be a little snooty, as they gave me a hard time when i had to return something. But other than that, clothes quality is great for me :)

Impossible... my order was cancelled twice because of some stupid security automated system. The representatives were clueless about everything and were not helpful at all. And on top of it all they refused to allow me to replace the order even though TD bank said that my Debit card was completely in order. I felt as if I was bothering them each time I called. Crazy... don't shop there.

Feedback for YOU, Zara: No customer service, no resolution. No one to speak to at ZARA other than on-line chat and bots. Refusal to provide a number to speak to a real person. After looking it up on-line, live person can't help either, but will "escalate". Order cancellation for no legit reason, need to redo all order all over again, few things out of stock and price doubles.The best I can get for 5 days is we will escalate and come back in indefinite time with a response (not a resolution). Letting them know I'll post on social media didn't mean much to the rep. So much for buying ZARA ever, for me

Purchased two items there. A pair of pants and a black top. Disappointed. The materials for both items are cheap. Workmanship is cheap also. Lines ridiculously long to pay. Cold employees. Never again.

Terrible customer service. My package was lost. FedEx did the investigation and confirmed that they cannot locate the package either, although their web says it was delivered without signature. Only thing need is Zara to file a claim with them so that they can do reimburse. But Zara's customer service reps did not even want to make a call but only said they have no liability to the delivered package. I was so pissed! Never seen anyone doing business like this in U.S.!

Bought t shirts from ZARA - First wearing/washing - holes! Cheap, cheap, cheap! Customer service is a joke. They do not stand behind anything! Shop at H&M, at least your clothes won't fall apart immediately!