Zara

I will never shop at Zara again! I have called several times trying to get a refund on a order I returned I always get different people they give me the round around and ask me the same questions over and over I feel like I'm on trial for a crime and all I want is money back, all they say is how can I assist you? And I apologize bunch of thief's! I will be taking legal action against this company. People be aware dont shop Zara!

I think it's time I put my money where my mouth is or actually take my money away. Zara has the worst return policy ever! I bought a dress there, a pretty cheap one, went to return it and they said no it had clearly been worn... um obviously myself and many others had tried it on in the dressing room not to mention I tried it on again at home! I even called their head office and they 100%, even though I had tags ON, returned it in a week, had the receipt, would not give me my money back! That's the only place I've ever heard of that does that!
My best friend had a bad issue with baby clothes too. It was falling apart within a few wears and they wouldn't refund her at all!
I'm done buying from this place!

Is the Zara store at Upper Canada Mall trying to make return difficult to protect sales? I recently had two horrible return experience there. For an online order return, the stuff insisted me to give them a hard copy of the receipt even though I presented a soft copy. So I ended up with driving back home to print the receipt. The second time, the store manager said the tag wasn't attached to the right place, and she picked up a hair from the item"...

I bought my young sister many clothes for Christmas and unfortunately shortly after this she died unexpectedly. She never got chance to wear the clothes and the tags were still on but the gift receipt was thrown away because she was planning on keeping the clothes. I went to the store figuring given the situation and that the tags were still on the clothing they would refund me, but it turns out they will do nothing without a receipt. They were heartless and could have cared less that my sister died and that is why I was returning the clothes! They were completely insulting and said the best they could do was give me $30 for an in store exchange and the manager told me I was at least getting something for them! Horrible company with no compassion or understanding!

I placed a order of $168. Ended up deleting item out of my basket by accident. I didn't realize it until after the purchase was made. Then I called customer service trying to add it to my purchase But they told me NO because the order had already been processed then I asked to have the shippiment Fee waved I was told No again and that the store does not do such thing. Very poor customer service and no accommodation or consideration To customer at all. Considering I had just placed order of $168.
Never shopping there again. Zara store needs to Learn a good customer services go's a long way.

Worst experience with a return. Purchased online and returned at store. Store would not issue a receipt or refund for 3 items. Then would not return the items to me, (already paid for online transaction) stating that the return process was initiated. To date no refund. Told will take 24-48 hours for refund Have called numerous times only to be told same thing Now they have taken my money, the returned items and I am left with knowing that I will never shop at Zara or Zara online again and out hard earned money

T'was my first time to order in Zara online. I've been contacting them many times cause I haven't yet receive my orders and it's been 2 weeks already but they just transfer me to different people and asking me the same questions. Stupid! They've always telling me that It was delivered already but I've never receive anything from them. They stole my money. I would never ever try to order again from them and in-store either. And I would not highly suggest them to my family and friends.

Went online shopping on Zara and paid for 2 days shipping, theres no information about how long the process is. It ended up arriving in 7 days! Went for complain didnt get anything in return. Terrible.

I ordered an perfume and they delivered me damaged product. I returned that the very next day and it is been 10 days, I have no update about my return and no refund. They are making fool of customers.

Horrible customer service. I purchased a pair of pants. They were defective, and therefor I was told to send them back to the company by Canada post (a shipping label was provided). A few weeks went by and I called to follow up, which they then told me they lost them and cant locate them in their warehouse. After speaking to countless rude and useless managers, they told me theres nothing they can do and I wont be getting any re-inbursement. More or less I was robbed by Zara. I will never shop there nor recommend that store to anyone.

So they don't give you a receipt for online returns at the store and this's where it all starts. They lost one of the pieces and asked us for a return receipt. We were back and forth for months saying that they DO NOT provide a receipt and they keep asking for it. They never connected us to a super or manager despite us asking several times. It's a small amount, but I don't let they steal from me. I'm taking them to court.

Having bought and returned Zara online, I believed that I would be able to return a store bought item by post. This is not permitted and the reason given by customer services simply unreasonable and untrue. I shall never buy Zara again.

I love shopping at Zara for my 2 year old. It is one of my favorite stores that sell kids clothes. 70% of her clothes are from there. They have fast shipping and I never had a problem with any of the items that I bought! I will continue shopping there for a long time.

Worst return policy of any store. I Purchased a jacket for my daughter-in-law, and asked the cashier to put the receipt in the bag. When I got to my daughter-in-laws house, she didn't like the jacket and the receipt was not in the bag. I went back to zero a few days later and explained that the receipt was missing, but my Visa statement could prove that I purchased the jacket. The manager absolutely refused, saying that the best they could do was to exchange the jacket for A different size. I then called corporate, spoke to a supervisor, who basically told me the same thing with an attitude. Up until now I have been a very loyal Zara customer. Horrible, disgusting customer service to say the least. Very very disappointed.

14 days to try to receive a product and 300 calls
Later. I have failed. People there doesn't know to work. They are great saying that they apologies for the inconvenience and that we can contact again tomorrow to have solution then.

I placed an online order of 6 items, but only 1 item was delivered to me after 3 working days. As no tracking information was provided, I emailed customer service about this issue. However, they did not help out but asked me to call 0800 customer service instead. Then the following ten days was a nightmare! I called customer service again and again, chasing them to track the remaining items or at least, let me know if they can still deliver them. However, customer service people did not help at all! They promised to track items and send me information but did not do so. The lady even just hang up my phone when I said I was really disappointed with their service!

How could a big brand like Zara did so! If they could not guarantee delivery safely and on time, or if an apology is impossible for such a mistake, they'd better stop doing this kind of business! WORST ONLINE SHOPPING EXPERIENCE!

Customer service is useless! They offer no help for whatever concerns or issues you have. They also charge for shipping but offers unreliable shipping service from low budget companies.

I love Zara children's clothing and I buy a lot of my grandchildren's wardrobe one line from Zara. Because there is no children's section in the Pointe Claire Fairview store, I order on line and sometimes have to return clothing that is maybe the wrong size.
For a return, arriving at the line up to be served, there are two rows; one for those buying clothing and another for the second class clients who are returning clothing. Those buying are given priority to be served while those returning clothing are made to wait while the buying clients are served ahead of them. This is very insulting because the message is clear that we who are returning clothing are not valued as customers.
Today I returned a few items (and kept a number of others) and got into the second class return line. Two buying clients went ahead of me. When the lone cashier called me up, a buying client complained loud and clear that she was not taken ahead of me.
This is what Zara has created; conflict and intimidation at the cash.
P.S. Btw to make matters worse I am a 75 year old woman with a bad back. Standing for 10 minutes is painful especially when I have to wait while others who came after me are served ahead of me.

I'm not even trying to return an item! Just trying to EXCHANGE it for a different size that would fit me. I have the receipt, all tags are attached, item is unworn, unwashed... But nope. All just because I'm over by one day! And that item was expensive and it'll just be sitting around since it doesn't fit. You would think a store with high end and high pricing would offer better policies. I will not be shopping here again

I bought my items specially for Christmas, during Black Friday saying that it would arrived between the 30 of November and the 5th of December and it never arrived, I texted Zara and there best offer was to make a refund, such a waste of time thanks

The best part about it is that they have a return policy. I ordered a jacket from here. Mistakenly, they sent me a large size. And they were so polite to respond me back with my query. The stuff was so amazing. In short, I had an amazing experience here.

I love Zara and their way of creating the spot on catwalk looks for very reasonable prices! I ordered many times from their website, but last time my order got lost on the way. But I got a personal email with an apology and a call from them, apologizing one more time and giving me a free express delivery for my next order. I would buy again, for sure!

I just read the review from the "Dubai purchase" review and it sounds just like what my review and complaint is going to say. I washed my purchase before wearing - it totally shrunk! But, I can't return it because I washed it. You can't return washed items! Even when washed according to instructions! How pitiful is that?! Also, if you notice on the website, they don't have a Review spot on the site for each garment. Hmmm... I suggest if you're interested in a Zara item you'll find the better buy somewhere else! Don't waste your time here! They just want your money!