Zara, the quality of tailoring has changed from bad to worse, we bought t-shirts for $ 40 and there were seams that two parts of the shirt were just on few threads, the pants were sewn on for the child, one leg S size and another one from M, simple t-shirts are simply overlaid, without a seam with holes under the arms. Usually we wash all stuff once we bought it, and unfortunately we couldn't return this crap

Terrible experience on two recent orders in Montenegro. After going beyond 1st order scheduled delivery, I saw that delivery was attempted a few times unsuccessfully, but with no email, message, or anything advising or enquiring about additional information. I had to contact customer care first requesting an explanation, to find out that the delivery was potentially late due to inputting a Serbian number (being from Serbia, having SRB number only) instead of a Montenegrin number. I have provided an additional Montenegrin number for the 1st order and asked for a 2nd one to be canceled, due to the entire hassle. As the request was out of cancellation policy, I have underlined then to use an alternative Montenegrin number for 2nd order as well. Outcome: The first order 03/6–4/6 still not delivered; second order was delivered; the courier has not used the provided Montenegrin number, but Serbian number via Viber. When requesting a delivery refund, customer care has advised that no refund is available due to the wrong number input and informed that courier is not obliged to use Viber upon delivery. 1) The Zara ordering system does not disable other country dialing codes. 2) Montenegro and Serbia have an agreement on the same tariffs for mobile providers. 3) With technology development, I would not say that app contact would be a problem for delivery service, neither clear info on this topic is available on the site. 4) Delivery status did not provide clear details of the problem, to be able to act accordingly. 5) The chat option technically very poor - not able to see history, problems with the scroll bar, response waiting time long, and info provided is not brief and complete, but have to contact on a few occasions to clarify the situation.

I ordered a jacket from Zara online. The jacket that arrived was defective and had obviously been returned before; it was also marked down to $59, but I had been charged $199. I went to their website, filled out a return request, and dropped the package off at UPS. Twenty four hours later, I got an email from Zara saying I should send them pics of the defect do they could decide if it was in fact defective, and if it was, they would then approve the return.

Their return policy on the website only stated "Items must be in their original condition and you will be required to present the corresponding receipt." But now they are saying I can't return the jacket because I did not get their approval first, and they are going to ship it back to me.

So I am out $200 for a messed up and unwearable jacket that they had marked down to $59.

I will be following up with my credit card company to dispute the charge, because this is clearly fraud.

I will never shop at Zara again! I have called several times trying to get a refund on a order I returned I always get different people they give me the round around and ask me the same questions over and over I feel like I'm on trial for a crime and all I want is money back, all they say is how can I assist you? And I apologize bunch of thief's! I will be taking legal action against this company. People be aware dont shop Zara!

Your WhatsApp customer care is the worst in the world - so inept, incapable and unhelpful.

Your store in Westfield made an error with the sale of a dress and I've been communicating on WhatsApp for a week. I explained my complaint six times and given my address seven times in the same thread. They assured me they'll resolve in 48hrs and closed the thread without resolving three times.

The upshot is that, despite the store making the error, I need to make another two hour journey to Westfield, at my expense, to speak to the manager in person. Never heard anything so ridiculous and rude. They're alright as long as they're taking your money but absolutely useless once there is an issue.

Having bought a pair of black and white 'pony' shoes the studs began falling off. So I returned a pair with receipt found in rubbish bag!... they were replaced with the only other pair in the store[ Melbourne] size 41, the following morning more studs were gone on the second pair. I went back this time with no receipt as it was gone down the rubbish shute... and the person who served me the day before was unable to give me a refund as I had NO RECEIPT! They were obviously faulty. And as I was flying home to NZ that day I did not want to accept the offer of an exchange for other goods to that value.So here I am still counting the studs as they disappear. My very bad luck!. Bad shoes. Bad service!