What ever happened to customer service like being greeted when you walk into a store or the sales person is willing to be helpful. My first experience at Zara was in Paris before they opened stores in the US now it's my last resort to buy a simple outfit because their customer service is the worst. I can't say that about every store but the worst store is Century City Mall. The store manager speaks to customers as if she is angry with a nasty attitude. You can barely find a person to help you and if you do most of the time you can't determine who is a sales associate versus the customer because no one wears a name badge and if you ask their name or if they work their they refuse to give you any information. WOW what happened to Zara's philosophy of serving the customer now they have become so big the customer is just a number because they hire unprofessional people to represent their stores. Zara has a great concept with clothing knocking off designer styles and manufacturing clothing for those who cannot afford to buy Gucci. Versace etc but once a retail chain starts to treat customer with disrespect they will eventually become unpopular and pretty soon their numbers will shrink and people will move onto the next best thing.

Honestly i love the clothes at Zara
But always have a problem with the lady who works in the Zara carrefour laval in dressing room she is old lady and really slow,rude and impolite
She insulted me several times because I asked her check the fitting room maybe you find a space….
And I complain the manager but it didn't make any difference and this made me Unfortunately can't go to Zara Carrefour laval and bad things is that it's not just me most of my friends also too

First, I've experienced the worst over the phone customer service ever existed and I have told their representatives that too. The customer service can not cancel the order that you made online and will tell you to cancel online at their website. So, I didn't know what they do exactly as a customer service.

Secondly, in store representatives are sometimes rude and ignore customers. I've called their store in Sherman Oaks and was put on hold for 15 mins until I hung up and called them again. The manager spoke to me like nothing happened and made excuses for the girl that had put me on hold.

Thirdly, the quality of the clothes are not worth the pricey tag. Even when you get it on sale, its still not worth buying. I washed a shirt and immediately wanted to hang dry, I discovered that it shrunk badly and the stitches came out like it had been ripped. The jeans that I bought for $29.99 (on sale) the stitching at the crotch came undone. So, now what?

Lastly, I found that some of Zara's clothes they sell at a high price are sold 3 times cheaper at a online retail store in China. Exactly the same. I attached the pictures to backup my story.

I've placed an order from Zara two weeks ago, and the order is still sitting at Being Prepared. I called up and asked me to wail for the email for delivery. Today I have received a email informing me that part of my order is out of stock. Zara's apology for this inconvenience stretched as far as offering free delivery on my next order.

Customer service can't help at all, only saying there's nothing they can do to help me.
I WILL NEVER SHOP AT ZARA AGAIN!

Placed 2 orders online with Zara and they were delivered by UPS and promptly stolen from my front stoop. I submitted a claim with UPS -- which was approved by UPS, but Zara STILL would not issue a refund or replacement. They "did their own investigation" (whatever that means) and came to the conclusion that I should not be issued a refund. I have literally been attempting to get my money back now for a month and a half. I never speak to the same person on the phone twice. No matter what I say to contest, they just read from their useless script. Lost $200 and got a whole lot of hassle. AVOID THIS SHADY BUSINESS.

Very bad quality, i was makes a shopping from ZARA marina mall UAE, AUH. One jacket i just used for 2 months. After i store it properly to the next winter, once i open it again i have seen a scratch damage from n the top lather pice. I decided that i will never ever to make any shopping again from ZARA

This brand has become insufferable to deal with, both online and instores. Spent over 40mnts in queue to try on a coat and then to pay. Advertised price £50 only for till adviser to say it has wrong tag on shld be £180...ofcourse manager wouldn't honour their mistake but both the manager and advisor's attitudes were shockingly poor. I promptly cancelled £500 worth of online orders as soon as I get home. I join the Zara boycott happily.

They shipped the coat I ordered via online but I never received it. I contacted customer service only to find out my item had been lost by the delivery truck & not only this BS reasoning by their customer service, they offer replacement or refund so I chose replacement but only to be told actually they cannot replace it, so why customer service even offer replacement in the first place when only option really is refund. Not even sure if I will be refunded in 2days as I was told by customer service since alot of revews about Zara not giving refund.

How can Better Business bureau let this type of store like Zara operate in US.
They give their customer a run around & their customer service sucks! No PR better talking to a machine 8n my opinion. Zara should be a star minus.

I like to see advertisements with Asian models in kids clothing. They all super slim white or black. I have been buying stuffs for a long time and no more.

The management at Zara is seriously despicable. We'd have these walkie talkies in order to communicate and the managers would bicker and blame others all day on there. There was absolutely zero productivity on their end. They don't train employees properly then sit there and wonder why everyone quits after a few weeks when they're thrown to the wolves after 2 days of crappy and sloppy training. They make the employees do all the clean up and dirty work while they STAND THERE AND TALK TO EACH OTHER. AND THEN YELL AT US FOR NOT FINISHING. I've seen 2 managers take an extra thirty minutes of lunch break (when they already had a full hour), MULTIPLE times. If you come in a minute or two late they'll chew your head off. Straight garbage kind of people. I'm grateful to be employed by people who actually give a damn about me now. I've said this once and I'll say it again. A fish rots from the head. The worst leadership there ever was.

The entire company should shut down... poor service, poor product... out of stock on so many items. Their E-commerce platform sucks... they charge $15.00 just to send an e-gift card.

Overall horrible customer service without providing truthful, timely communication which led to the situation where I am not going to get my package at all.

It's so strange how the service online and offline differs. I spend quality time at my local Zara shop, but online shopping here is a nightmare. I see now that I'm not only one experiencing this.

Honestly if there was an option for 0 out of 5, I would given it that review. The customer service is terrible. They cancel my order and claims that it was under "security reason" and their "system" was at fault. They are rude and completely useless in helping customers. They keep lying and cannot keep up with their lies. DO NOT BUY ON ZARA UNLESS YOU WANT TO BE STRIPPED FROM YOUR MONEY, WASTED OF TIME, OR TALK TO IGNORANT PEOPLE.

Hi all. Why rating is so low? I have a lot of their clothes and won't stop buying there. They always have what to advise me or I buy things I fell in love with from the beginning.