Zara

I ordered a dress and a shirt. I live in an apartment building. My packages was delivered by fedex but stolen by someone on my apartment building. I never received what I paid for. Fed ex says they delivered. Zara does not care. I HATE ZARA AND WILL NEVER SHOP THERE FOR AS LONG AS I LIVE. They don't care about their consumer. They don't care about the 5 year old foreign child sewing their clothes they only care about profits. I HATE ZARA

Zara is not able to process returns without the credit card used to buy the items
I had to get a new credit card because mine had been used illegally, so Zara refused to return the items to the new card, had to get a gift card
I used the gift card to order items online- when I tried to exchange two of the items for a smaller size, they refused because it was over 30 days
Will not shop there again

I have purchased several items from Zara for my kids. I have loved their clothes until I recently ordered a shirt for my daughter. I tried it on her and it fit. 2 year olds are wiggly and quick so I thought fine she can wear it out to eat. We went straight to the restaurant and while sitting next to her I noticed a hole in the shirt where the shirt and collar should have been sewn together. I am an honest person and I knew I had already removed the tags, but I called Zara and explained what happened. The representative gave me a case # and told me to email pictures in. I took pictures and then realized I had no email address. I searched the website and internet for an email address and found nothing. I finally try to call back. They were closed. So I tried chatting online with them. I finally got someone to give me an email address. I emailed and explained in the email the story. We just got a reply saying they tried to call us. We have never given them our phone number. I called. All of this to be told it wasn't their fault. I suppose since I was being completely honest about the hole, it made me mad. We in now way had a chance to put a hole in that shirt.
No more shopping from Zara for us.

Supporting genocide in Gaza. They have no moral grounds to stand on. They are public figure, they should know tha they are hurting public sentiments.

I ordered online December 2021 to now March 8 2022 I still haven't received my package. I called them over 5 times and they kept lies to me next week and next week and I never received it.

This is my favorite shopping brand. The stuffs are weekly refreshed and all the items are in vogue. Every time I visit the store, I see all the refreshed stock.

I am disgusted I will NEVER shop in store or online! Disgraceful! Hope the so called millionaire who owns the shop puts some money in to lessons on how to deal with costumer service!

I don't support those who support genocide…………….:::::::.::::::::::::::………………….:::::::::::::::::::::::::

I don't recommend any one to shop with Zara onlin I had a bad experiences twice with Zara online
They failed to deliver to my house then when I contacted them they said there was to mistake in the delivery however after weeks of phon calls with them they replaced the first item
The second item they denied and they wasted my time over a back and forth investigation and phone calls and emails it was such waste of money and time
I'm so upset I will never order from them again
I never had anything like it even when I order from sellers from china through eBay or amazon

Bad quality products and very questionable company ethics. Do not recommend shopping here to anyone really.

As a physical store, I have never had any problems with Zara at all. This was my second time ordering something online and it was an atrocious experience. I ordered a jacket and a pair of boots that I had wanted for some time. As I was tracking my package I found out that it said it had been delivered, but it said it had arrived in Pennsylvania when my address is in Maine. I called only to find out that my package had been returned to them and on top of that the items I had wanted were sold out and for some reason, they could not resend the package. Everyone was avoiding my questions on where my package truly was and I had to pry them to even learn if I was going to get a refund. A week later I got a call from someone saying the same thing that my package was lost and they could not give me the items, still no mention of when my refund would come in. Almost 3 weeks later I finally called them again asking where my $100 was and now I am expected to wait for them to "review" my case before my refund is processed which will most likely take another 2 weeks. As a college student, $100 is a lot and to not have my clothes or my money until a month and a half later is horrible.

I never received items ordered online to be picked up at store. Both kept blaming eachother, no one helped. Essentially stealing money from people. Order# *******

I am a regular shopper at Zara but my experience today was horrible. The employee at the changing room demanded for me to turn a jeans I didn't even try on upside down... when I decided to walk away and told her I didn't even try it on so she should do her job... she decided to report me to the security guard... so I decided to call the police for harassment. I went trough this drama all because of a jeans. Such a mean lil employee chasing me around the whole store for nothing... I didn't even try on the jeans... I told her the store is so messy that I took the unturned jeans like that... I had a size 38and a 40... the size 38 fit me after I tried it on so I didn't have to try on the other size which was turned inside out and for this this girl treated me like I'm a thief... she literally chased me around to turn the jeans upside down... wow... so when I decided to call her colleagues to come catch me like I stole something wow really? I'm never shopping there ever again... this is how the employees treat a customer

This store have very boring and depressing items, you can't find any new or modern clothes. Do not recommend.

Kicked mr enza denino and me out. CX in the chat lads. Callers led to Paul getting kicked out of store on stream just before he bought some sick threads. Security are cucks

I was at Zara today, International Plaza, Tampa, Florida. My wife bought 4 items, two for $7.90, and the other two $25.90. The problem was when she left the store she noticed the total rang up at $112.98. Two of the items that had stickers showing $25.90 actually rang up at $39.90 and $49.90 respectfully!

We returned to the store 30 minutes later and showed them the error. They said the the items were actually $39.90 and $49.90. They said that the price marked on the clothing ($25.90) was incorrect. I questioned how that was possible since it was their label and it was attached to each piece of clothing. They came up with some rediculous excuse saying a customer must have done this. Then I questioned this they came up with another excuse saying it had to do with European labeling. What a fraud! This also happened the only other time my wife attempted to buy an item about 3 months prior. She went to the register and it rang up more than the item tag said it was. She didn't buy then, and didn't buy any of the items today either.

I believe they are doing this on a regular basis to increase their profits and counting that most people won't check their receipts and notice their fraud.

This seriously needs to be looked into and I actually now regret not having called the police to file charges of theft against them if possible. This looks like a class action situation against Zara.

I began shopping at Zara in 2004 and have decided that I wll no longer buy clothing there anymore. It's one thing for stores to employ obnoxious employees but to cut back on the amount of cashiers thereby having shoppers waiting 15/20 minutes to make purchases is totally disrespectful. Now to find that they have consciously decided to resize measurements on their clothing is the last straw for me. I use to wear size 8 & 10 Zara clothing, be happy with the length of their trousers and the width of their sleeves, I still own and wear trousers I bought 3 or more years ago that fit! Now I cannot buy trouser, skirt or jeans past my mid-thigh never mind the shirt sleeves being too tight and too short! I know the owners have decided to go with Euro sizing but come on? Don't they know the reason why there are so many 8, 10, 12 on the sales rack is simply because they are much too small! It's because of these two reasons I'm back to shopping at Bloomingdales, JCrew and Gap, they at least realize American women have recovered from the depression era's malnutrition?! Fact is the average American woman is a size 12, why push your European beauty standards on us. so yeah, I'm done.

Suwu Ren
I have been shopping online for almost 10 years now and this is the worst company I have ever shop on. Aliexpress sellers have better customer service than this company. Bought over 300nzd worth of clothes but they sent me something I did not order, not my size and was only less than 60nzd. I chatted, emailed and even had to make a Facebook account just to get any response. A week after I received an email that I can proceed with the return. Went to the store and returned the item. I was told they cannot give me the correct products because the email only says I can return. They took the wrong order, processed it through "extra online" and said I will get a refund within 24 to 48 hrs. It has been a week since I returned the item but NOTHING. They are not even responding through FB chat anymore. Everytime you talk to someone, no one seems to know about your issue. You have to tell what happened over and over and over again and it always goes back to "oh we're so sorry for the inconvenience, we will look into this matter". But the "looking into this matter" never ends, it will never resolve. Disgusting! Hope this company gets bankrupt!

Horrible customer service. The customer service is inefficient and not helpful at all. They never tried to solve your problems but keep buck passing. I didnt get my package and they refused to reship or refund!
HORRIBLE CUSTOMER EXPERIENCE!

Never shopping here again. I ordered a balck bag and never got it, they still charged me. I WAS a good customer, spent quite a bit of money a year. Going elsewhere now. Horrible customer service!

I have tried contact ZARA for more than TWO WEEKS since ZARA have received my returned packages. All the return process is followed correctly within one month of purchasing. I have talked to more than 10 representatives about this and no help from most of them not even put my question into a claim. It was a terrible experience. But what is worst, I still did not get my refund correctly. Even when I finally got an email from zara to call Zara on July 24 which I called, I still did not hear anything back from them. I wrote an email having all my purchase information, my bank statement, my mailed back package photo and the ups delivery confirmation to them to apporve I have mailed the return item back. After I called and called, they finally asked me to forward the email to a different address rather the one on their website. I finally got 3 items refunded but they still not refund me for the last one. It is rediculous as the items are mailed together in same box! I have filed my return request correctly on ZARA's website. There is no explanation why they refund incorrectly or apologize at all. They just steal my money from my pocket and refused even say sorry. I still can not believe a big company like ZARA trade their customer this way.

Zara brand is third class. They are trying to make fun of Gaza of people. If you are Muslim don't buy anything from Zara #Bycotzara

I strongly recommend against buying a Zara gift card, or allowing them to transfer the balance of a return to one of their cards. I tried to use my card for the first time today and it came up as invalid on their "activate card" site. I first tried to resolve this issue through chat. The customer service person told me they couldn't help me and that I needed to call customer service. I called customer service and spoke to Lorenzo who told me this was an in-store issue and that I would need to call the store. I asked to speak to a manager, and he told me he is the manager and that I would need to call Corporate in order to file a higher complaint, but he would not give me the phone number. I called Corporate and spoke to Jessie, who told me I need to call customer service for any complaints. When I told her that Lorenzo said I had to call Corporate, Jessie said that she couldn't imagine why he would have said that as only customer service can handle complaints. Is this honestly how Zara runs its business? I am amazed at the run around I just received and still no sign of resolving my issues anywhere in sight.