Worst return policy of any store. I Purchased a jacket for my daughter-in-law, and asked the cashier to put the receipt in the bag. When I got to my daughter-in-laws house, she didn't like the jacket and the receipt was not in the bag. I went back to zero a few days later and explained that the receipt was missing, but my Visa statement could prove that I purchased the jacket. The manager absolutely refused, saying that the best they could do was to exchange the jacket for A different size. I then called corporate, spoke to a supervisor, who basically told me the same thing with an attitude. Up until now I have been a very loyal Zara customer. Horrible, disgusting customer service to say the least. Very very disappointed.

14 days to try to receive a product and 300 calls
Later. I have failed. People there doesn't know to work. They are great saying that they apologies for the inconvenience and that we can contact again tomorrow to have solution then.

I placed an online order of 6 items, but only 1 item was delivered to me after 3 working days. As no tracking information was provided, I emailed customer service about this issue. However, they did not help out but asked me to call 0800 customer service instead. Then the following ten days was a nightmare! I called customer service again and again, chasing them to track the remaining items or at least, let me know if they can still deliver them. However, customer service people did not help at all! They promised to track items and send me information but did not do so. The lady even just hang up my phone when I said I was really disappointed with their service!

How could a big brand like Zara did so! If they could not guarantee delivery safely and on time, or if an apology is impossible for such a mistake, they'd better stop doing this kind of business! WORST ONLINE SHOPPING EXPERIENCE!

The best part about it is that they have a return policy. I ordered a jacket from here. Mistakenly, they sent me a large size. And they were so polite to respond me back with my query. The stuff was so amazing. In short, I had an amazing experience here.

I just read the review from the "Dubai purchase" review and it sounds just like what my review and complaint is going to say. I washed my purchase before wearing - it totally shrunk! But, I can't return it because I washed it. You can't return washed items! Even when washed according to instructions! How pitiful is that?! Also, if you notice on the website, they don't have a Review spot on the site for each garment. Hmmm... I suggest if you're interested in a Zara item you'll find the better buy somewhere else! Don't waste your time here! They just want your money!

I saw the same pair of shoes I purchased for $20 less. I chatted zara.com and Amanda assisted me. She immediately just informed me zara's policy and that was it. All I am asking for is a $20 price adjustment. That seems fair. She first said she would look into it and literally 6 seconds later, she informs me there is not price adjustment policy. She then informed me she was a manager. Well Zara, you have the worst manager ever. Instead of making the customer happy, or at least providing customer service she just really shows she doesn't care.