Zara, a leading global fashion company under Inditex, prioritizes the customer in its unique business model, which encompasses design, production, distribution, and sales through a vast retail network.
Double charges, bad customer service, no real refunds... just don't bother.
Love this website. Free shipping. Cute clothes. Great customer service. Legitimate retailer.
Love their clothes. Well fitted and cute for young professionals.
Absolutely shocked with the very poor quality of their Customer Service! Terrible!
Connie
Jeg har bestilt en jakke til min kæreste i julegave, men da den var for stor ville vi bestille en ny til hende med et nummer mindre. Vi har ikke modtaget et link til returlabel, som der står på deres hjemmeside. Når man skriver til kundeservice er de kolde og giver dig en ufattelig dårlig oplevelse, kunne man rate dårligere end 1 stjerne havde jeg gjordt det!
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Sehr schlechter kundenservice! Nach über 2 Wochen hin und her schreiben ist man mir trotzdem kein bisschen entgegen gekommen. Immer wieder habe Ich die selbe Standard Nachricht erhalten. Echt traurig bei so nem großen Unternehmen. Ich war jahrelange Kundin bei euch, aber mich habt ihr als Kunde verloren! Bin sehr enttäuscht.
Las dependientas y manager son unas groseras, y unas falta d respeto a los clientes.
No pienso volver nunca mas al Zara Del Dadeland Mall De Miami Kendall.
Nos trataron mal y nos faltaron el respeto solamente porque ya habían cerrado y nosotras estábamos en la cola tratando de pagar, nos vinieron avisar dos veces con actitudes malas y groseras.
Thank you!
El forro de la prenda estaba rasgado, intente utilizar la politica de devolucion, fue un caos, para finalmente no conseguir el cambio. Realmente decepcionante tomando en cuenta lo famoso de la marca a nivel mundial
Answer: Nothing. They won't help you at all. Good luck! Don't ever buy from them again!
Answer: That's right I am also returning accepting since Dec 28, we are now Jan 15 and I don't have my money back. Each time I call them they tell me today u will receive it
Zara has a rating of 1.6 stars from 1,080 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zara most frequently mention customer service, return policy and credit card. Zara ranks 374th among General Apparel sites.