casual, preppy, streetwear, general men, womenAge 19-25, 26-45 $$
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About the Business

Zara, a leading global fashion company under Inditex, prioritizes the customer in its unique business model, which encompasses design, production, distribution, and sales through a vast retail network.


zara.com
+1 855-635-9272
Spain
Zara is part of Inditex
Founded in 1975
Clothing item from ZaraFashion apparel by ZaraMerchandise from Zara clothing lineZara fashion product

Business Highlights

General

Parent Company: Inditex
Year Founded: 1975
Target Gender: men, women

Shipping

Shipping Cost: $6.95
Free Shipping: sometimes
Free Shipping Detail: for orders over $75

Returns

Return Policy: not free
Return Instructions: the items need to be in their original condition and with all their labels.
Return Cost: $4.95 return fee

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: Used Clothing Donation Programme
Responsible Materials: recycled, organic

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL), Women's (2XS, XS, S, M, L, XL, XXL)

Customer Service

Support Channels: chat, phone, facebook, instagram, twitter
Support Phone: +1 855-635-9272

Payment Options

Payment Methods: card payments, financing, Apple Pay, Paypal
Buy Now Pay Later: Afterpay

How would you rate Zara?
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Canada
1 review
4 helpful votes
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Just don't do it
December 1, 2015

Double charges, bad customer service, no real refunds... just don't bother.

Date of experience: December 1, 2015
Missouri
4 reviews
3 helpful votes
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Love this website
December 23, 2014

Love this website. Free shipping. Cute clothes. Great customer service. Legitimate retailer.

Date of experience: December 23, 2014
California
91 reviews
225 helpful votes
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Love their clothes
April 21, 2014

Love their clothes. Well fitted and cute for young professionals.

Date of experience: April 21, 2014
Canada
1 review
6 helpful votes
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Absolutely shocked with the very poor quality of their Customer Service! Terrible!

Connie

Date of experience: January 20, 2016
France
2 reviews
1 helpful vote
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Very unprofessional staff. Won't shop there ever again.

Date of experience: May 31, 2016
Denmark
1 review
0 helpful votes
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Jeg har bestilt en jakke til min kæreste i julegave, men da den var for stor ville vi bestille en ny til hende med et nummer mindre. Vi har ikke modtaget et link til returlabel, som der står på deres hjemmeside. Når man skriver til kundeservice er de kolde og giver dig en ufattelig dårlig oplevelse, kunne man rate dårligere end 1 stjerne havde jeg gjordt det!

Date of experience: January 5, 2024
Netherlands
1 review
0 helpful votes
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Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod
Tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam,
Quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo
Consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse
Cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non
Proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Date of experience: August 17, 2023
Germany
1 review
2 helpful votes
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Schlechter Kundenservice
January 11, 2016

Sehr schlechter kundenservice! Nach über 2 Wochen hin und her schreiben ist man mir trotzdem kein bisschen entgegen gekommen. Immer wieder habe Ich die selbe Standard Nachricht erhalten. Echt traurig bei so nem großen Unternehmen. Ich war jahrelange Kundin bei euch, aber mich habt ihr als Kunde verloren! Bin sehr enttäuscht.

Date of experience: January 11, 2016
Florida
1 review
0 helpful votes
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Bad Service
December 2, 2022

Las dependientas y manager son unas groseras, y unas falta d respeto a los clientes.
No pienso volver nunca mas al Zara Del Dadeland Mall De Miami Kendall.
Nos trataron mal y nos faltaron el respeto solamente porque ya habían cerrado y nosotras estábamos en la cola tratando de pagar, nos vinieron avisar dos veces con actitudes malas y groseras.
Thank you!

Date of experience: December 2, 2022
Uruguay
39 reviews
47 helpful votes
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El forro de la prenda estaba rasgado, intente utilizar la politica de devolucion, fue un caos, para finalmente no conseguir el cambio. Realmente decepcionante tomando en cuenta lo famoso de la marca a nivel mundial

Date of experience: January 18, 2018

Overview

Zara has a rating of 1.6 stars from 1,080 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zara most frequently mention customer service, return policy and credit card. Zara ranks 374th among General Apparel sites.

service
291
value
265
shipping
233
returns
261
quality
255
+166