Hello, I really like your service, I ordered my son's things, received orders very quickly, prices are very cool and often promotions. Your quality is not comparable to other brands. Thanks for the quick reply you are wonderful

I've ordered a lot from Zara online and have been mostly happy, I had to send a few pieces back because they were too cheap-looking or shoddily made but no problems there. My last order however, they double charged me for an identical order and shipped one of them to a different address. I contacted them and they have accused me of lying, that obviously I ordered two of the exact same thing at the exact time and generously arranged to have them delivered to a stranger! I'm the Santa Claus of gold booties and silk dresses apparently! They're saying that since they show that all packages were successfully delivered they are innocent of any wrongdoing and I will not be issued a refund. Infuriating. I'm going to dispute the charges with my credit card company and see if they can help.

Do NOT order from their online store at all costs. Avoid it like the plague! I've read the reviews prior to purchasing and made the mistake of giving Zara a chance.
I ordered 1 jacket at the end on March. It took 23 days to arrive at the store I wanted to pick it up at! 23 DAYS to ship across the country! It baffles me how I could have simultaneously ordered an item from Japan and it would have arrived faster!
Not only that I contacted customer service 3 times and the only response I got was "your request has been forwarded to the appropriate department."
What is wrong with this company's system, it clearly doesn't work at all.

I bought a shirt that was 50% cotton and 50% polyester and it shrunk about 3 inches after I washed it. Apparently you are not supposed to dry ANY of their items and know what all the washing SYMBOLS mean on the label, because there are ZERO directions in English. So if this does happen to you and you are honest about what happened... well don't expect any money back! Come on ZARA. Stand behind what you sell. There is too much competition out there with better customer service. You should be worried. Count me out.

Ordered $200+ worth of clothing from Zara.com. They used a shipping company called "Lasership." Lasership tracking claims that they left the box by the front door of my apartment building in New York City. Great. That's basically the same thing as tossing the box in the middle of the street. I didn't receive the package, Lasership refuses to communicate with me, Zara could care less and refused to give me contact information for a manager so I could escalate the situation. Zara and Lasership are fraudulent. Beware.