Zara

Went into Solihull branch on my lunch and brought 2 pairs of the same trousers in different sizes. They had different price tags on however I was made to pay the higher price for the trousers. When I got the trousers home they were too long so 2 days later I tried to return them in the Birmingham branch. When I went to the till they refused to accept a pair of the trousers back saying they have tanning lotion on them. As I am black I thought this was ridiculous I said I got the trousers in my lunch hour 2 days ago and the tags are still on them i did not examine the inside, therefore they were obviously sold to me like that. Won't be shopping there again. Worse service ever. Tanning lotion this place is to funny

I will never shop at this store again. I purchased 2 tops for my daughter for Christmas. They were shipped out on the 26th of November. I received them a week later. One top was a size too small. She went into the store on January 2 to exchange it for one size larger. They would not accept the exchange as 30 days had passed since the date it was shipped. We were not looking for a refund. A simple exchange. This occurred at Zara's in Halifax shopping Center. The operations manager does not seem to care about retaining customers and directed me to their customer service center. I spoke with their customer "no service" department, who spoke in circles, directing me back to the operations manager, like I wished to speak to her again, no thanks. I give up Zara's. You win. Take my money. I'll take my future business elsewhere. It's a shame as I've ordered from them every Christmas. NEVER again.

I bought a gift card today and it took me an hour to spend $100. I had to go on their Chat line twice and every time I submitted a comment or question it took 5-8 minutes to get even a response from them. Who ever designed their web page should be fired. My 13 year old niece would do a better job than the people you wasted your money on to design your webpage. I can assure you I will never buy from them again.

Zare. Just made my Friday very interesting.
This was happen at 9am and I have a important meeting today.
So I cell customer service.
They said if I go to that store with this pants- than manager will decide if I can get refund.

Zara has by far the worst return / exchange policy. With a receipt, you are treated like a criminal. Without a receipt (item given as a gift) you cannot even exchange for a different size! Wow! Stuck with kids' clothes that I will never be able to use.

I ordered a few items from Zara 2 weeks ago. 2 of the items were fine, but the 3rd, a skirt, was in poor condition and extremely tiny. I made my return request 20 minutes after receiving it, and shipped it out an hour later. Customer service called and said I would not be getting my refund as it "looks worn and damaged". I had to call them twice since to explain that I could not have possibly worn it as I returned it within the same hour I received it. Apparently they're doing a "review" to decide on whether or not I'm a liar. What kind of business is this? They now have both the skirt and my money. It's like I paid money to feel angry. I've never encountered such poor customer service standards. The second woman I talked to even got aggressive with me. How about just giving me my refund? I'm never shopping at Zara again and am letting all my friends/family know not to as well.

I have managed to choose 2 t-shirts and jeans online at zara. Well, after delivery took them 3 weeks, I found out size of the jeans they sent was wrong and t-shirts had awful quality. Return and refund process so far took even more than 3 weeks.

Zara has some beautiful things. First off i never buy anything full price there. I'm always lucky to catch a good sale. However the quality of the clothes can be iffy at times and the sizes are not consistent. I'm a tall girl, 5'9 and wear from an L to an XL. I'm lucky to find some outerwear, tops and dresses to fit my frame. I wish that they were more realistic with their sizes because the average girl would like to look nice and rock their fashions. We are not all fortunate to be 6'2 and a size 2

Yesterday I purchase over $300.00 worth of merchandise. The sales clerk asked if I wanted a bag? What? Of course I need a bag to carry my clothes. I was appalled! They proceeded to charge me for the bag. It was only. 10 cents, but this isn't okay! All the years of my dedication. I assure you this is not okay!
They will continue to lose business if this is how they thank their loyal customers!
Kathleen

Went to return an UNWORN shirt & management denied my item. Called customer service and they will stand by managers decision. I purchased majority of my clothes from Zara but never again will I return! 80$ down the drain!

I bought a coat online for my daughter Xmas pressie. Unfortunately when she tried it on it still had a security tag attached. We had to drive 20 miles to have it removed only after hideous service in store where we were asked to leave with the tag attached as they refused to detach it without a receipt. After demanding to see a manager they removed the tag. I contacted their customer service and can not speak to anyone or write to the company but had to liaise via a chat line. Eventually someone did contact me and left a message offering 10per cent off next purchase but no details of how to organise that. A voucher covering petrol and parking costs would have been acceptable but zara obviously do not care a about customers and for that reason I will never shop there again. Someone at zara needs to take account of these reviews and make drastic changes. Never again!

On-line shopping with ZARA is amazing. Very quick delivery, I also chose the Standard Delivery and it arrives the next day. Items are carefully and nicely packaged with some quality coloured-paper.

Clothes and especially the perfumes are great! However, I wish ZARA did Student Discount so I could use it. Clothes are expensive at ZARA but they're amazing quality, and when they do sales it's always great stuff and crazy discounts! I got a t-shirt from £39.99 to a £9.99.

I gave my mother a mother's day present from zara. They told me returns/exchange within 30 days. My mother went to exchange the present but could not find her size. Unfortunately zara does not give store credit. Not only that, my mother was not even able to exchange without my credit card even though it was a gift. Will never be shopping here again, terrible place to give someone a gift knowing they will be stuck with it if it doesn't fit or isn't there style because of their terrible return/exchange policy!

Zara deals with an internet based delivery company Paack Delivery. They stole my package and Zara's refund policy on stolen packages is the worse. I will never order anything online from this company again. They have the worse customer service reps in their Florida offices. I'm very disappointed with Zara overall.

I bought a top, after first wash before wearing, it is shrink like a kids wear. I took it back to store, they refuse to refund because I washed it. Very rude, not responsible for their product quality, Zara throw their fault and their lose to customer. Very bad service and rude attitude. I used to love Zara so much, but I will never buy from Zara again.

I bought a blouse from Zara that tore the first time I wore it. I handled it with care and had not washed it yet and it was so flimsy it tore within a few hours of me putting it on. When I contacted Zara, not only did I have to follow up with them several times in order to get a response but they refused to let me return the item or take responsibility for their shoddy product. Horrible customer service--what harm would it have done to them to let me return a $20 blouse?

Absolutely horrible customer service! Long story short, a Zara store overcharged my friend (in Berlin Germany), then refused to pay back the difference and said she'd have to pick up the money at the store at the end of the day (10 pm a Saturday) IF they'd made a mistake. Now, it was a busy day and it's completely understandable that the saleswoman made a mistake and we wouldn't have made a fuss about it (and I wouldn't write this bad review) if they'd been nicer from the beginning. They didn't apologize once and they just presumed that my friend was lying. Then they first refused to make a wire transfer but in the end said they'd do it (again, IF my friend was telling the truth after they'd checked their books at the end of the day). VERY rude. Zara now lost two long term customers for 30€ (the amount they overcharged) (also, I will be telling all my friends about how horrible the customer service is). Now, let's just hope my friend gets her money back...

If this company has any 5 stars it has to be because owners are writing them. I too purchased 8 items online and have been waiting 3 weeks and still no package. They refuse to give me my money back. They just repeat scripts. Its like they There is no such thing as service here. They just take your money. Its like the whole purpose of the company is to stress people and cause suffering like it some kind of "lets see how msny folks we can make crazy" experiment. I called my bank and the bank is taking care of it. They are not living up to their end of the contract of exchange money for items purchased so the bank WILL dispute it. This company will be bankrupt soon. Mark my words. It cannot last with that kind of service.

The sipping company they use for their online orders will STEAL the merchandise. And while they say they will take care of it, days go by without so much as an email or a call. Don't bother. Either go to the store if you like this brand so much or order from a responsible company like Amazon.

Worst customer service. Bunch of morons. And liars!
I did not receive my order, but their pathetic shipping company said it was delivered.
I called zara 6 times with no luck But just lies that they will investigate.
BS! I AM FIGHTING THE CHARGES.
They are also very rude!

Zara shipped me a damaged item, and they refused my return. Their customer service said I have to pay for this damaged item in full prize.

Zara really sucks... the quality of their clothes are even more worse than before. Also, even more terrible customer services.

You will never know you next packages including any damaged items, and you will never have a chance to return or get a refund. Because they think you made the item damaged. So customer have to pay for their damaged items.

I ordered a heels online and I wanted to return it before completing month, and no one came to take it I asked them many times to return it but they didn't show me any cares. Now I completed more than 2 months.

I am a regular customer of Zara and really like their fashion collection. But I still think that its a bit overpriced as compared to the quality of fabric which they are offering. Apart from that the shoes are also not of that good quality. I do not recommend Zara for footwear at all. The main reason is their low durability. Apart from that they do offer some good discounts and they also deliver to your house and can exchange at the store if the size is not right. Thats a really good thing. I love shopping from Zara.