Their website chat and phone customer service were a total joke. The chat window constantly froze and un-typable and their phone customer service would put you on hold and disconnect you when it's picked up. It's been THREE DAYS. Their clothing quality was also ridiculous. I only ordered 9 items but 3 out of them arrived damaged. They didn't even inspect their products before shipping. Though I like some of their clothing styles and their size measurements online were quite helpful, I am discouraged about making another online purchase due to this terrible experience. (And I haven't resolved my return case yet)

Today approximately 12 noon a representative from Zara appears to be racially abusive towards my family and I during our time here in the Virginia location. My daughters were treated with disrespect from this representative. I have my receipt that shows her identification number. I would like for corporate customer service with Zara to please reach out to Mrs. Sophia. Please please please

I visited this Zara store today to return a purchase I made just yesterday. Unfortunately, I had an extremely unpleasant experience with the store manager. Not only was she unprofessional and rude, but she also falsely claimed that we had spoken the day before, which was untrue—it was my first time seeing her.

To make matters worse, she refused to process my return, insisting that I had removed the tag, which I had not done. I had the receipt and followed the return policy, yet I was met with unfair treatment and unnecessary accusations.

This experience was both disappointing and frustrating. Zara, as a global brand, should ensure that its staff provide respectful customer service and adhere to fair return practices. I hope this feedback is taken seriously to prevent such treatment in the future.

Recently I purchased the Klappbarer Transparenter Regenschirm and, unfortunately, after only a few uses (fewer than 10 times), it no longer functions properly. The umbrella struggles to fully open or close, which is very disappointing given its initial quality. I expected better durability from this product.

This is the second time I have returned items and they never make it back to Zara. It has been a month since I sent clothes back and it shows them still sitting at the post office. This is what happened last time. Also, the clothes are made for people who weigh 95 pounds.

Yesterday I drove 20 minutes to make a return and because their system wasn't updating, I was unable to return the clothes. I bought the clothes online 4 days ago! I asked the manager if they are going to pay for the interest my credit card is incurring while I wait for their systems to update my order.
Today I called Customer Service and spoke to some lazy rep who couldn't transfer me to Supervisor nor provide me with FREE shipping label. No, I have to pay to return the clothes.
So my time wasn't valuable? The wasted gas to drive to the store? The $600 worth of clothes I just bought is ALL going back. Never will I shop at ZARA.

If i can i will give -10stars, sending a return items with a new order, this is not professional at all, and when complaining, you just offer a replacement that it will be delivered 4-5 days, and i need to go to drop off [point to do the return of the return item that you included in my package! No costumer service, no professional package check, nothing was given from ZARA to satisfy the costumer! So disappointed, wont redemand your services to anyone, you just spoil my day and time, i was planning to gift that package, But Surprise! It is open and used already.Ive never expexted this from a brand Like Zara. FLOP

If anyone from Zara is reading this review, please take action on order number *******2282. The order was charged to my card but after 2 months I still have not received the order. Very disappointed with my favorite brand! The customer service I contacted 5 times is simply useless.

The worst company ever! The customer service representatives are so rude. The warehouse people are nothing but thieves; when you returned items, they claimed that they only received one.

It is completely impossible to speak with anyone at Zara's, spoke on line 6 times and not one person could resolve a very simple matter - incredulous! Meantime I am without my order ( which apparently does not exist And the money from my account which I checked with my bank has been taken although Zara seem to think it hasn't. It is impossible to speak with anyone ridiculous I will not shop online with Zara ever again.

Worst customer service ever! For a world wide company, worst ive ever experienced.
Questions never get read, repeat myself million times. Responses that dont even make sense! I just have had enough!
Made an order with 2 of the same items in different sizes. Both prices are different.
They keep telling me that the price can change at any time? How does that make any sense! Disgusting customer services.
On top of that. It takes them forever to respond and you are lucky if they do!

Zara's customer service agents are very curt. However in my experience, they will eventually get things done if you hassle them for long enough. Their products are good quality - which is an expectation of mine, given the price. If you're hesitant about purchasing, don't. They make returns and replacements arduous.

Such a good clothes until you facing issue with an order. Customer service in US is poor! Several time I was told to contact them later, and then it turned out that it was too late and nothing could be done.

I do not understand why there are so many bad reviews. I definitely love Zara for th possibility to buy trending clothes for quite reasonable prices, especially I love their jeans, really of high quality.
I have never had some problems with returning and delivery. Everything comes in time and without problem. Moreover, packing is always great, that's why you should not worry about the transportation. And just want to say quite often I buy just online, because in such a way zara sends clothes from stock, not from store.

Zara's delivery service is a complete mess. My order arrived late, and the items were poorly packaged, resulting in damage during transit. Customer service was unresponsive and offered no solutions to rectify the situation. Zara, you need to prioritize improving your delivery process if you want to retain customers.

This is the first time I ever ordered from Zara. My granddaughter requested two items, a jacket and a pair of jeans, from this site for Christmas. The order was delivered very quickly, and I received what I ordered, but when the package arrived today, it was partially ripped open because the item were shipped in a box that was much too small for the size of the items. When I spend over $200 for 2 items of clothing, I expect them to be shipped in a box that is big enough to arrive in tact. I doubt that I will ever purchase from this site again. Now I understand why they don't accept reviews on their website!

I shop at Zara quite often, whether these are offline visit or just enter this website and put stuff into cart.
What to say... convenient, what else. It doesn't take a lot of time for me to buy clothes, whether this is home wear, linen sweaters from Massimo Dutti or casual jeans.
I have no troubles with finding the right size as I know it perfectly and clothes always fits me good.
So, thank you guys, I would say... navigation on the site isn't flawless, but these are trifles to me.