About the Business
Zara, a leading global fashion company under Inditex, prioritizes the customer in its unique business model, which encompasses design, production, distribution, and sales through a vast retail network.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Reviews Summary
Zara has a rating of 1.6 stars from 1,035 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zara most frequently mention customer service, return policy and credit card. Zara ranks 376th among General Apparel sites.
You are thieves! Order paid online, I had 1 product returned to the store from the order and they did not pay for the return. I explained in the store when I made the return that in the meantime I closed the bank account from which I paid for this order. Zara insists that the payment is made in the same account from which the payment was made! My bank account is closed and the ING bank no longer has cashiers in its branches since 2018. As a result, Zara does not want to give me the money, on the grounds that they paid my return in this account, which is actually closed. And logically, when I make the payment in a closed bank account, the money is returned to the bank account from which the payment was made. Please solve my problem because it seems absurd to me!
I returned the product, but the money remained in ZARA! I asked for evidence, we had countless phone conversations and through Chat and everywhere... I'm already tired! Always the same nauseous attitude and blocks my chat conversation whenever I ask for explanations. It is not a large amount, but what is happening does not seem normal.If the bank account does not exist, I have evidence from the ING bank that the money did not come to them... there was no way since the bank account was abolished and ING no longer has the cashiers since 2018, they do not work with cash in ING... Zara keeps repeating to me without any proof that I should contact the bank that they made the payment. I asked ING for proof that the money paid was and was accepted by ING bank and that it did not go back to Zara. But in vain I asked for no answer and they still block my chat with the conversation.
I love zara clothes because of stile they made collection by collection the bad thing is that they have to concentrate on quallity more
Worst service I have ever received in my life. They dont care if the item has been received or not but they will not refund you!
Ordered twice from them and received something totally different from what I ordered. They did absolutely nothing to help the situation. TERRIBLE CUSTOMER SERVICE. I'll never order from them again
Zara does a nice job presenting their items online but the reality is that the items are poor quality, ill-fitting and don't wash and wear well.
Throughout all my years in different shopping center it is the worst with customer service and overall satisfaction.
Save ur moeny and go somewhere where the company facilitates user experience. Both online and in sotre is a $#*! show
Zara lakeside kids ware is the worst place to shop the manager are stupid they need more training then the staff
I picked express delivery which is 2 days and it's been 6 whole days and I'm still waiting on my purchases.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members