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Zazzle has a rating of 4.5 stars from 10,644 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
The products/gufts ordered were ones that had different versions of that ain't right as my friend always says that! Tshirt was poor quality- cheap and shrunk. Asked Zazzle to replace because it was a gift and they said no.
Date of experience: March 17, 2016
Today, I received a charge from Zazzle to my bank account for $ 19.95 which I did not recognize. When I contacted the company I was informed that the charge was for a renewal of a membership which I, supposedly, agreed to when I made the one and only purchase from this company one year ago. As a frequent buyer of items on line, what I have experience before is that the company has notified me in advance that a membership was due to renew, before charging a credit card. Also normally when I have not used the service, they have offered to reverse the charge. In this case I encountered a representative unwilling to work with me and informed me that because I (supposedly) agreed to the membership, even tough I have not used it at all, I had to pay for it.
Products used:
Some membership that I have not used and for which I was charged.
Date of experience: April 14, 2023
Hi Salvador,
We are sorry to hear of the issues encountered. Zazzle does reach out to customers via email before the Zazzle Plus service renews so that customers can make an informed decision. So that we can be of further assistance, please reach out to us directly at social@zazzle.com.
Thank you,
Ryan
This is only the second time I have ordered. The last time had to have been over 5 years ago and the fact that my order from last time was still there was amazing. So easy to edit it and it came out beautifully. Thank you!
I think I had seen a commercial years ago about it, tried it out and loved it.
Date of experience: August 6, 2022
Bad, bad, bad
Don't waste your time and money, they sent me the wrong product twice and missed my deadline for weeding invitation. Website look good but service and product horrible. Not recommended at all, be carful
Date of experience: March 17, 2011
This was a T-shirt that I was able to create using the keep calm logo. It came out beautifully. I've gotten a lot of compliments on my T-shirt. I wore it this week because it is national massage therapy awareness week.
Date of experience: October 24, 2023
I ordered two shirts on 1/12. I checked the status and was told they would arrive between 1/22 and 1/23. After not receiving them by this date, I emailed customer service and was told nothing except that my shipping had been upgraded for free. A week later, I was notified by customer service that my items werent in stock, asking what Id like to do about it. I should have been notified that my items werent in stock, if not when it was originally ordered, then certainly when I emailed wondering where my order was. This is the first time I tried to order from them and was so excited to have the shirts for my sons first birthday. However, after the ridiculous delay, lack of communication, and horrible customer service, I can guarantee I will never do so again.
Date of experience: January 31, 2018
Hello Kelly,
I am so sorry to hear about this. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Christine
Zazzle makes sooo many items with my original artwork!
I love Zazzle!
I have notebooks, address labels, stamps, pillows, a mug, envelopes, cards and numerous other items. All custom made!
They have a great customer service, too!
Date of experience: September 25, 2015
Very content with the quality of the products and the manufacturing.
The high quality really surprised me and was higher than anticipated, so I really can recommend Zazzle.
The whole product range, the ability to customize products and the whole shopping experience is very comfortable and handled with the highest rate of available security. So very comfortable online shop.
The transportation costs at my location unfortunately are quite high, but that is nothing Zazzle can change.
Date of experience: December 18, 2012
We originally printed our wedding invitations through FedEx and ended up with a lower quality print job. We decided to reprint with Zazzle and create other announcements with Zazzle. We are extremely happy and can't wait to get the invites sent!
Date of experience: November 1, 2023
They have great customer service and everything I've ordered has been exactly what I have expected and shipped quickly.
Quality, reasonable prices and quick shipping.
Date of experience: July 10, 2024
I've purchased several stamps from Zazzle and i've been very pleased with the price, quality, and speed every time
Date of experience: July 10, 2024
THE BUSINESS CARDS LOOK GREAT! I LOVE THEM! EASY TO CUSTOMIZE, FAST SHIPPING AND GREAT PRICES! WILL DEFINITELY ORDER AGAIN.
WORK REFERENCE
Date of experience: July 24, 2024
My order was shipped in a timely manner and the dates expected were very accurate. My order arrived not damaged and packed very nicely. My invitations came out in such great quality. I can not wait to order with zazzle again!
They had a huge variety of invitations and cards to choose from
Date of experience: August 17, 2022
I had a great experience on zazzle.com. I love the way you can customize your picture on a mug or tee shirt by using the virtual toggle switch to center it where you want it, and make it bigger or smaller
Date of experience: January 3, 2012
The site was easy to use and ordering from it was a breeze. When my order got lost in the mail, the customer service was excellent and I received my reprint just in time for Christmas! Will use this website again!
Date of experience: December 27, 2011
I placed an order for a coffee mug that was $11 and paid for priority shipping that was $16 to ensure that I would receive the order timely. Unfortunately when the order was not received, I called to find out the status. The customer service representative was unprofessional and repeatedly spoke over me with "uh huh". He informed me that the order has not yet been processed. I asked why I did not receive an email to inform me of the delay and he had no answer. I will make a note not to order from them again. He did offer a refund for the $16 shipping, however I still do not have the item.
Products used:
Item not received.
Date of experience: July 21, 2021
Hi Suzanne,
We are very sorry to hear of this negative experience. That is certainly not the customer experience we strive for. Our records show your mug has since been delivered and that our representative has assisted you with your shipping costs refunded. If require any further assistance please feel free to reach out to us directly at social@zazzle.com and we'll be happy to help!
Thank you,
Yvonne
Zazzle makes it so simple to customize your invitation on your own, complete your order and then receive it within days. The price is right and the work of their artists is creative. I will definitely use them again and again.
My recommendation of my sister.
Date of experience: April 26, 2023
We ordered postage stamps for our wedding invitations and RSVP cards.
They ask you to choose a shipping time line... days later... nothing.
We called and they told us they moved to Nevada and were backed up, but couldn't tell us when or if our stamps were even printed. We waited 62 mins on hold to find this out. Then they said they will call its the following day for an update. Never called, but emailed us they were upgrading our shipping and thanks for being so patient.
Long story short... no stamps still and they now the order has been cancelled.
The email we received says sorry we (us)had to cancel, and they are ready to take our new order.
WTF
This is for my wedding. Its not like I ordered a dumb mug. This is important!
Date of experience: August 11, 2017
Hello Alfred,
We are so sorry to hear about your recent postage stamp order delay and experience. That is definitely not the kind of customer experience we strive for, and we would love the opportunity to make this right.
I will be sending you a personal message here to confirm your order information. Please reply at your earliest convenience so that we may further assist you.
Thank you,
Tram
I ordered from Zazzle the same 4 items for 4 different people who all lived at the same address. Saying all that, you'd think that all 4 items would be delivered to those 4 people at that location at the same time, right? Well, Zazzle doesn't apparently think so. One of the people got their item on one day, and so forth. Talk about them sloppily handling those 4 orders. If I want to order something online again, I seriously doubt I'll order anything from Zazzle ever again.
Products used:
post cards
Date of experience: February 12, 2022
Hi there!
We thank you for your feedback, we always try to ensure that we ship out our products in a timely manner! Shipping to different addresses can impact the courier delivery time, depending on the distance from the facility where your product was printed. That being said, we do appreciate your feedback! Should you need anything more, we can be reached at social@zazzle.com!
Thank you,
Ryan
I can't express how upset I am. I placed my order on 5/1 for a product that supposedly takes 1-2 days to produce (based on their website) and then ships after production. I contacted customer service on 5/7 and they told me yes it's still in 'making' status ( yea thanks I can see that on my order page) and they upgraded my shipping to 2 day at no charge. So now it's 5/11 and it still hasn't shipped! I called again today and they apologized and said they would make my order today and ship today via overnight at no additional charge, and I should have it tomorrow. Well, they've now closed for the day and my order never shipped. Not a good partner to have if you're a business owner because they're not reliable. I'm now losing sales thanks to Zazzle dropping the ball. You can't get a hold of anyone during regular business hours (supposed to be 9am-5pm) because they close early and take 3 business days to respond to emails. Buy at your own risk business owners... you've been warned.
Date of experience: May 12, 2020
Hi Rena,
I'm sorry to hear that you've had a bad experience your new order. Unfortunately due to the pandemic production of items is slightly delayed.
I notice a a member of the management team has reached out to you. I sincerely apologies for the bad experience.
Thank you,
Peter
I wanted playing cards with an Apache Helicopter because my son is training to be a pilot. I couldn't find any online, and then I found that I could custom make some on Zazzle. I couldn't be more pleased. My son was thrilled with the quality of the cards and used them first thing for playing games! I would definitely order through Zazzle again.
Date of experience: December 23, 2013
We live in a 4 bedroom 2 story house and I recently asked my wife if she knew where
Our fire extinguishers were located. I realized as I was asking the question that I was
Not certain of where I placed all the extinguishers.So I went on-line and found
Zazzle who made stickers(fire extinguishers) that I placed through the house and
They look just fine! The price was reasonable and the stickers brought a level of
Comfort to know exactly where our fire extinguishers were located.
Date of experience: February 25, 2012
I've been using Zazzle regularly for several years now - and for a variety of products, and I've had almost nothing but extremely positive experiences... and their customer service is simply AMAZING. They really go above and beyond. At times they've left me speechless! And today was no different; Kathy was AWESOME.
Date of experience: November 28, 2017
I ordered something last monthmhoping I would get to it in time for fathers day and a graduation gift for my brother and still nothing. Still says in manufacturing, what did I pay expedited for exactly. This is BS.
They took my money before my item got shipped, all I am hoping now is that my items are what I waited so long for.
Date of experience: June 18, 2020
I received my order and the box was destroyed. One side of the box was completely torn off and it looked like someone had opened it and taped it back. Thankfully there were only miner issues with the corner of my cards. Besides that I am very pleased.
Date of experience: December 6, 2022
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Thank you for your feedback and we apologize for any frustrations. When trying to look up your order number, there had been an error. Could you privately message us your order information, so that we may be able to assist you further? Thank you!