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Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,644 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 95.1%
Positive
2,118
Neutral
53
Negative
57
View ratings trends
338
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Reviews (10,644)

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Reviews that mention popular keywords

customer service (951) business cards (321) wedding invitations (331) delivery date (101) credit card (79) quality product (124) delivery time (57)
Thumbnail of user jamilaw17
Florida
1 review
0 helpful votes
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April 8th, 2022
Verified purchase

Omg! They are sooo beautiful in person! I am the Maid of Honor for my friend's wedding and decided to do a Parisian theme. Came across these save the dates and they were a hit. I turned them into magnet keepsakes and EVERYONE can't stop talking about them! 10/10 Definitely Reccomend;-)

Reason I chose this business:

The creativity and variety

Date of experience: April 8, 2022

Thumbnail of user lindaa309
Wisconsin
1 review
0 helpful votes
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October 8th, 2018

I ordered business cards. I was not aware they were going to be plastic, but I love them. Kinda threw me, but they look so modern and since I was able to design them myself, they turned out wonderful and I am so very happy with them. This is the first time I ordered, I will order again.

Date of experience: October 8, 2018

Thumbnail of user briand5
Maryland
2 reviews
4 helpful votes
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December 13th, 2010

I have ordered from Zazzle many times. Each time I order, the items come on time. In fact, since I have bought so much from them, the items come early and I get coupons from them in the mail.
It is one of the few websites outside of Starwars.com that actually has decent Star Wars clothing.
Have not been disappointed with them thus far. Keep it up Zazzle!

Date of experience: December 13, 2010

Thumbnail of user jeannier90
South Carolina
1 review
0 helpful votes
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June 24th, 2022
Verified purchase

The plaque i ordered came and it was beautiful, i lost my fur baby and i am devasated but seeing her beautiful face on the wonderful plaque has brought me so much comfort, and it it was honestly affordable especially since vet bills tend not to be, i am so happy with the product even thought not the reason for needing and wanting it. Ps the plaque came a week earlier then expected an that was great.

Reason I chose this business:

Wonderful selection to choose from at affordable prices

Date of experience: June 24, 2022

Thumbnail of user jessicab2733
Texas
1 review
0 helpful votes
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May 24th, 2022
Verified purchase

Such an easy website to create invitations for what I felt was last minute on my end! I was able to have my invitations made and in the mail to guest within 7 days! My guests have received their graduation invites and are so impressed when I've told them I made them myself online and have given them the referral to the website. I'll definitely use the services again in the future. I would have loved to play more with designs but I had to get them out quick. So happy with the end results!

Reason I chose this business:

I google searched

Date of experience: May 24, 2022

Thumbnail of user lizs33
Illinois
1 review
4 helpful votes
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November 16th, 2015

Biggest mistake ordering from zazzle, I order two shirts from there. Paid the 15$ for express shipping. Which was suppose to be be 2-3 from manufacturing. I received the order 6 days from ordering. I emailed the company and told them this, they offered me a credit for a future order. I told them I will never be ordering from this company again, and I want the shipping cost refunded to my card. (Still have no received that) upon receiving the shirts I have found that one of the decals is worn away so much that the words are barely legible, and the one shirt has multiple stains! This is unacceptable and I have emailed them for a full refund. The printing is horrible and not worth the cost. I will tell everyone I know to never order from this company. Very dissatisfied.

Date of experience: November 13, 2015

Thumbnail of user jenningsr4
South Carolina
1 review
1 helpful vote
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November 26th, 2013

I have emailed support at zazzle twice about a code that gave a success response but no discount. I have received no response. The code was from a NEW email from them. This constitutes false advertising and is a waste of my time. Zazzle has great products but awful costumer service if there is a problem. I didn't even place the order because the discount did not work.

Service
Value
Shipping
Quality

Date of experience: November 26, 2013

Thumbnail of user marlae40
Oregon
1 review
0 helpful votes
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August 6th, 2022
Verified purchase

The Zazzle web site has wonderful
Items. The tools to crest were great, but it took me a while to realize how to use them and how to use the template. Once I fit, it was easy. The price explanation was also a bit difficult. I kept getting a discount code to use, but it was not valid.
However, I am very pleased with the finished project.

Reason I chose this business:

Lots of products and options. Also, it looked easy - and will be next time I use it. I just had to get use to how to use the design tools.

Date of experience: August 6, 2022

Thumbnail of user richardl2199
New Hampshire
1 review
0 helpful votes
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May 31st, 2022
Verified purchase

My first experience with the site was POOR. I had an awful time with the spacing of my message. I gave up. Disappointing. Note: I was given a code for a 60% discount.

A day or two later, I wanted that card bad enough, I tried again. I muddled my way through and obtained my layout. Good. When I used the discount code, I found it had expired. Disappointing. I was given a code for 20% discount. Not as good. Disappointing.

Delivery, time and service was very good.

Overall, Mediocre.

Richard

Reason I chose this business:

Coast Guard Academy card and customize my way.

Date of experience: May 1, 2022

Thumbnail of user joanr791
New York
1 review
0 helpful votes
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December 30th, 2023
Verified purchase

Placed my order way passed time for a Christmas gift. I had no expectation that it could possibly make it in time for Christmas. Not only did it arrive in time, it's was a few days early! Quality was excellent. I highly recommend this vendor.

Reason I chose this business:

Easy to use & many choices.

Date of experience: December 30, 2023

Thumbnail of user laurenowens22
California
1 review
0 helpful votes
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December 11th, 2023

When I ordered from them the order came out ok. Nothing more spectacular than you can get from CVS or WALMART. However, they make it hard to cancel your subscription and when you call they try to make you agree to going another year in an email. I told them I would just be disputing the charge with PayPal and my bank as I did not agree to continue. They did offer store credit in the amount to continue another year- I declined and then they told me they would not refund me and I'd have to go through more steps to attempt a refund. Currently doing so.

Date of experience: November 17, 2023

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Lauren,

I am so sorry to hear to hear you had a hard time cancelling your Zazzle Plus subscription. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I do see one of our Social Media agents has reached out to you via email to confirm a refund has been issued.

Please reply to the email if you have any other questions.
Thank you,

Katie Ann

Thumbnail of user nataliew8
Australia
1 review
3 helpful votes
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June 25th, 2014

Despite Zazzle providing great business card designs and custom design options I am very disappointed in their service. I ordered my custom bushiness cards on 6/6/14... it is now the 26/6/14 and I am still waiting for them to arrive. In addition to this I have tried calling both contact lines both of which seem incorrect or unavailable! My emails and service resquest have not been responded too. VERY unhappy and disappointed in this service. I strongly discourage using Zazzle for anyone who is considering ordering from this sight and ordering to Australia. Considering their moto says "We promise 100% satisfaction.
If you don't absolutely love it, we'll take it back!"... I am 100% not satisfied!

Date of experience: June 25, 2014

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Natalie. We show that our CS Team has sent you an e-mail. Please feel free to reply to that e-mail and we can definitely assist you. Thanks!

Thumbnail of user amandar12
Texas
1 review
1 helpful vote
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January 21st, 2012

I really loved all of the products I was looking at. But the way you personalize the iPad cases was really hard. I had to choose a case that I could just use the personalized example on the website because I could never figure out how to put my name on anything.

Date of experience: January 21, 2012

Thumbnail of user ceciliak4
Virginia
1 review
0 helpful votes
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June 23rd, 2016

I was very pleased with the varied selections available through Zazzle. The nautical design I chose was perfect with the venue where the rehearsal dinner was held (on a river in a boathouse). I would definitely recommend Zazzle and look forward to the next time I need party supplies. Thank you, Zazzle!

Date of experience: June 21, 2016

Thumbnail of user patriciar255
Pennsylvania
1 review
1 helpful vote
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April 6th, 2018

I had trouble arranging the spacing on a bridal shower invitation and Marta was so helpful.
She was professional, warm, and very effective in helping me to get exactly what I needed on the invitation, and in helping me with its shipping. I will be back again.
Thank you, Marta!

Date of experience: April 6, 2018

Thumbnail of user kathyh296
Georgia
1 review
0 helpful votes
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September 10th, 2018

I placed an order mid July for 50 engagement party invitations including envelopes with return address--well ahead of the date I would need to address the invitations. I received the order July 30 but didn't realize the envelopes they sent did not include the return address. I have been trying since then to get the correct size envelope with the return address but all I have received is two different deliveries of printed envelopes in the wrong size. Called customer service and they assured me they would rush me the correct envelopes. It's September 10 and I still don't have them and customer service says they are backed up and can't tell me when I will get them. They suggested I cancel my order since I have to get out the invitations now. Thanks alot! I am so disappointed with their service I would NEVER consider using them again. They should have at least offer to comp my whole order but of course did not.

Date of experience: September 10, 2018

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Kathy,

I am so sorry to hear about the delay with your envelopes. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.

I look forward to assisting you further!

Thank you,
Christine

Thumbnail of user nicholled
California
1 review
1 helpful vote
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December 25th, 2016

I can not believe the reviews I'm reading here. I ordered a custom made fanny pack on 12/10/16. It had sadi that it was delivered, nothing. I called, waited 54 minutes to talk to someone and they said "oh we will send a new one that requires a signature with express shipping" that was suppose to be here on the 23rd an i still haven't received anything. I will be calling my bank and and reporting FRAUD! What a piece of sh*t company. You guys should be ASHAMED

Date of experience: December 25, 2016

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Nicolle,

I am so sorry to hear you have not received your order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.

I look forward to assisting you further!

Thank you,
Christine

Thumbnail of user larap98
California
1 review
0 helpful votes
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July 18th, 2024
Verified purchase

I ordered some return address labels for my business and I was able to design them quickly and received them just a few days later.

Reason I chose this business:

Easy design and ordering process.

Date of experience: July 8, 2024

Thumbnail of user laceyp73
Texas
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

The cards were quick and easy to make and have a big impact. They were replacing cards I got with another website that looked cheap. The feel of the cards and look is so much better.

Date of experience: June 3, 2024

Thumbnail of user grantc168
Iowa
1 review
0 helpful votes
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August 11th, 2022
Verified purchase

I ordered a personalized apron for my wife since she loves to bake. I was able to easily customize the item and order it. The item took a few days in production but actually arrived faster than was projected to me when I ordered it. Great item and good quality.

Reason I chose this business:

It looked like a good site with some cool-looking items. Personalization definitely helped.

Date of experience: August 11, 2022

Thumbnail of user jillc15
Connecticut
1 review
4 helpful votes
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November 28th, 2014

I paid a lot of money for posters to decorate our home gym (from Zazzle). I was willing to incur the cost for the images and quality I thought would come from this company and from a product that cost so much. Well, I did NOT get what I paid for. Disappointed is an understatement! The quality was horrific- fuzzy and grainy. I had to pay to ship them back (in addition to the shipping I paid to receive them). 100% satisfaction is not guaranteed.

Tip for consumers:
Do Not use this site for poster purchases- horrible quality

Date of experience: November 25, 2014

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Jill! We apologize for the issues you had with your order. We do see that our Team has been in touch with you. Please feel free to reply to that e-mail if you have any further questions or concerns. Thanks!

Thumbnail of user janinep10
Pennsylvania
2 reviews
9 helpful votes
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December 12th, 2017

I ordered a binder with my nephew's name on it for Christmas. It finally arrived with a mark on the front. It never should have shipped. I paid a fortune for shipping and now I'm not going to have it for Christmas.

This is the reason I don't like buying products online. I read other reviews regarding this website and their poor quality. I should have known better!

Date of experience: December 12, 2017

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Janine,

I truly apologize that you were unhappy with your recent order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.

I look forward to assisting you further!

Thank you,
Christine

Thumbnail of user rebeccalynnm
New Hampshire
1 review
1 helpful vote
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June 9th, 2012

Zazzle is a wonderful website that has just about any item you ever would want to personalize. I have purchased tee-shirts, key chains, and hard-to-find, fun political items as well. Their software for editing and personalizing is simple to use, no one has to be any kind of "techy" or "expert" to achieve great results. One only needs an idea and a smidge of creativity... then the rest is easy. Zazzle is the shizzle.

Date of experience: June 9, 2012

Thumbnail of user elizabethm1232
Kansas
1 review
1 helpful vote
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June 2nd, 2020

I ordered several masks over a month ago. I paid a premium fee for express service. Every time I check, they are still being made. I was told they should be delivered between May 22-29. They are not even done making them, let alone shipping them. When I contacted customer service, they did not have an expected day of shipping. It has been a week past when they should have been delivered and they are not even close to shipping them. I really wish I had not wasted my money!

Date of experience: June 2, 2020

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

We're truly sorry to hear of the negative experience you've had with us, and we would like to help.

We have located your order and will be reaching out to you very soon!

Thank you,
Elena

Thumbnail of user rakeshs26
India
1 review
0 helpful votes
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August 24th, 2017

I have ordered the business cards for the first time. I have not received the cards as been promised by you. Still waiting for the same. As per information dispatched on 7-Aug-17. Its been 15 days now.
I have written twice to the customer support not received any revert. Where is it i have no fare idea. When will i receive the same? Please Adhere to the time of delivery. Very disappointed.

Date of experience: August 24, 2017

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Rakesh,

I apologize that you have not received your business cards yet. That is definitely not the kind of customer experience we strive for, and we would love the opportunity to make this right.

I will be reaching out to you directly via email to further assist you.

Thank you,
Tram

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
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