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Zazzle has a rating of 4.5 stars from 10,643 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I didn't receive my order when I should have so I signed in to check the status. I saw it has been canceled. Of course no one had notified me. When I called Customer service to find out what the problem was they said they wouldnt print an image of the car because of copyright. I explain to them that I bought the car and it is registered to me and I need the business cards for a show that I am in in two days. They didn't seem to care at all and really screwed me over. I will never use this site again.
Date of experience: August 3, 2023
I lost my boy due to old age and diabetes complications, and I wanted to get a nice memorial picture of him. Zazzle delivered a wonderful product quicker than I expected. I will miss my boy, but he will be remembered forever.
I couldn’t find what I was looking for on other websites, but Zazzle had the perfect product.
Date of experience: August 17, 2022
So many fun options - I am glad I had a specific product line in mind.
"Adopt-a-Poody" gave me a starting point.
I am mildly disappointed the postage is so darn expensive for one sheet though.
I will be back, since zazzle also belongs to the iGive and GoodSearch networks!
Date of experience: December 10, 2011
My wedding invitations arrived much faster than expected and the design is beautiful. My only complaint is that the ink was smeared in the upper left corner of all the invitations. We decided to send the invitations anyway out to our guests.
The site was recommended by a family member.
Date of experience: March 20, 2023
I spent several hours on Zazzle creating a lovely brochure to pass out at my Mother's memorial service. I ordered them 2 weeks prior to the funeral and opted for next day shipping to make sure they would be there at least 3 days prior to the service. When the order sat in "in progress" status the day I should have received them I reached out to Zazzle. I worked with the online chat customer service (which was my only option) and they tried to help me - but they must outsource their printing because they did not have any luck. I ended up having to recreate the brochure myself on PowerPoint and had Kinko's print them. It wasn't close to the quality I had hoped for - but at least we had something to pass out. I had a thousand other things to do to prepare for my Mom's service - other than having to recreate the darn brochures. I have used Zazzle many times before - but not sure I will be able to get over this huge disappointment at such a difficult time in my life. Sigh.
Date of experience: July 24, 2018
Hello Martha,
I am so sorry to hear that you did not receive your order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Kevin
I was hesitant at first to order such personal invites. I was very impress to see that they were so beautiful. I will definitely order again as well as recommend
Zazzle to my friends and family members.
Date of experience: May 23, 2022
I used Zazzle to create postcards announcing our recent move. The options were endless and we found a perfect design that we were able to customize easily. And, they arrived in record time and in perfect condition!
I had used Zazzle in the past and no other websites I reviewed really had what I was looking for.
Date of experience: August 15, 2022
Zazzle offers plenty of wonderful templates to customize easily by adding personal text and images. Zazzle made it very easy to create unique bags for company volunteer. The bags turned out to be wonderful, unique company gifts.
Date of experience: April 15, 2015
The product is great and unique. Better than online. The site was easy to use. The delivery was late by several days. I was updated. I was compensated. I will definitely make future purchases but in advance.
The unique product, just right for my needs.
Date of experience: February 20, 2023
Website and availability of designs is excellent. Design features were very user-friendly, and I liked the ability to preview the design up close before ordering.
Only thing I would like to see is the addition of complementary products. Now that I love my networking card, I need to order thank you cards. I prefer to include a networking card that matches the thank you card. It would be great if these complementary product suggestions appeared on the same page as the networking card.
Date of experience: June 19, 2012
I ordered invitations. They are adorable and accurate.
I forgot to enter the promo code before I submitted the order. Even though I contacted them immediately, the company refused to apply the code. They told me I would have to cancel the order and recreate the invitation.
Also in my haste, I spent an extra $17.50 on envelopes I don't need. As I was placing the order it suggested I buy envelopes. It made it seem like they were not included. I ordered 10 invitations and the smallest amount of envelopes I could buy was 25. But my fault for not taking the time to check or call.
Date of experience: November 13, 2015
Hello JD. Thank you for your feedback, we truly appreciate it. We apologize for the service you have received, and will have one of our Customer Service representatives contact you shortly via e-mail. Thank you.
I ordered three different Get Well cards. I received three cards, but one was a duplicate, and the third was not in the package. The result is close enough for me, since I like the duplicate and can use it, so I choose not to complain. I have enough on my plate already.
Amusing cards.
Date of experience: April 25, 2022
Very good - item was delivered faster than expected and the quality I expected.
Date of experience: August 4, 2024
Photos on the card came out great. However, the inside of the card had a Zazzle stock photo (not one of mine) rather than the plain background I had requested. I ended up printing out some of my photos and covering the stock photo since it was too late to request a refund-do.
Positive reviews and former good experience.
Date of experience: June 4, 2022
I love my business cards. I feel very confident to pass them out
Date of experience: August 4, 2024
My daughter and I finally agreed on a delightful wedding invitation that we found on Zazzle. After thinking about the exact wording and getting approval from the groom, we went back to the website and couldn't find our design. I called the Customer Support at Zazzle, and Joe helped me find the right card. So thankful!
Date of experience: April 5, 2018
Received wonderful customer service from both Damian and Robert. I tried to create a rush order that unfortunately was too large to be made and shipped by the needed date so I canceled the order and received full refund with no isssues. Communication is very clear and emails are sent to confirm what was discussed on phone calls. Service is polite and knowledgeable.
Thank you for being so organized!
Date of experience: April 5, 2018
Ordered two mugs for my parents birthdays. Each one was a different color to coordinate with the picture of each of my kids that I put on them. Site was easy to use and mugs were great. Picture quality was sharp and they were shipped quickly. They were packaged well and nothing was broken. A great site. I will definitely use again! :)
Date of experience: October 9, 2015
Kathy at Zazzle is awesome! We had a mug broken in shipping and she responded right away and the new one is on the way to us. Simple, perfect customer service. Thank you Kathy and thank you Zazzle for your continuing wonderful customer service!
Date of experience: February 23, 2018
The board is great We love what it does. One thing that we didn't like as much is that it's easily scratched. Once it scratched it removes portions of the QR code and the QR code becomes useless. It needs a protective plastic over the front or something. If you buy this you must make sure you protect it
Date of experience: March 30, 2023
I had a knee replacement November 10,2022. Through this whole process of the last couple of years my doctor has been great. I just wanted to show him my appreciation. When I gave it to him on the 23rd he loved it and got a chuckle out of it as well, so thank you so much.
Google recommend me to you.
Date of experience: November 25, 2022
The poster I ordered turned out GREAT! I would highly recommend this product if you are looking for something nice to have for your child's graduation to show family and friends down through the years.
It had what I was searching for.
Date of experience: April 25, 2022
I used Zazzle for the invites for my Bridal Shower! Great delivery time and they came out so cute! The templates were easy to use and I was able to make the invites look exactly how I envisioned 10 out of 10 would recommend
Word of mouth
Date of experience: August 2, 2022
I wouldn't even give Zazzle a 1 star but zero stars wasn't available. When I printed the invites for my baby shower they had no issue printing them even though it was a purchased template. When I went to print the thank you cards for the baby shower they cancelled my order with a horrible excuse. They printed my baby shower invites which were also Pooh and not offered by them but when I went to print my purchased template of Pooh for the thank you card they denied it. They had already taken the money from my bank account and are not willing to accommodate me in any way to make things right. I wouldn't recommend Zazzle to my worst enemy. Avoid using at all costs because this company is a complete disappointment.
Tip for consumers:
Do not use this site it’s a waste of time and money
Products used:
Printing
Date of experience: June 4, 2022
Hi there,
We apologize for any upset caused. Whilst we would like to print all sorts of content at Zazzle, we do have strict policies in place that need to be followed. If you would like to correspond further, please reach out at content_review@zazzle.com!
Thank you,
Ryan
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Hello Dani,
I am so sorry to hear that your order could not get processed/design was rejected. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. A member from our Content Management Team has tried to get in touch with you via email. If you can please reply to the email as soon as possible we will be happy to assist you further.
Thank you for your patience.
Thank you,
Katie Ann