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Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,643 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 95.1%
Positive
2,117
Neutral
53
Negative
57
View ratings trends
338
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How would you rate Zazzle?

Reviews (10,643)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (951) business cards (321) wedding invitations (331) delivery date (101) credit card (79) quality product (124) delivery time (57)
Thumbnail of user uniquel6
Canada
1 review
1 helpful vote
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December 22nd, 2019

Googled foil metallic business cards. Zazzle came up on the search. I selected foil business cards from the drop down and selected a design. Edited to add business information and ordered. They arrived and they are not foil. All the text and embellished parts which I thought were gold foil are beige print. Worse yet they don't even offer foil printing on their business cards. It's so misleading and frustrating! Why have a catalog of foil business cards if they are NOT FOIL! Hundreds of disappointing business cards now! NEVER AGAIN

Date of experience: December 22, 2019

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi,

I'm sorry to hear that you had this bad experience with us.

Unfortunately I am unable to locate your order in our system with the information provided. If you could send us an email to social@zazzle.com, I would be happy to get a member of the support team to reach out to you directly.

Thank you,
Elena

Thumbnail of user bexg1
New Zealand
1 review
2 helpful votes
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February 1st, 2018

6-8 working days for delivery after manufacture is a lie, it's been 16 working days since the told me my order was shipped and I still haven't received the product, the event I needed the product for has been and gone. My money is wasted and the shipping fees are expensive!

Date of experience: February 1, 2018

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Bex,

I am so sorry to hear the about the delivery issues regarding your recent Zazzle order. This is definitely not the type of service we want to be known for, and I truly apologize.

I see you have been able to get in contact with our Customer Support team, but I will be reaching out to you via email as well.

Thank you,
Tram

Thumbnail of user sophiah3
Texas
9 reviews
28 helpful votes
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May 15th, 2014

I customized a pacifier for my friends new baby and it arrived exactly when it said it would and we both loved the quality. It was exactly what I ordered. I plan on revisiting this site to purchase more gifts for my friends and family.

Date of experience: May 15, 2014

Thumbnail of user ashg42
California
1 review
0 helpful votes
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June 20th, 2023
Verified purchase

I ordered pins for my siblings and I for our fathers home going service. The design I created was replicated PERFECTLY! I really appreciate your hard work put in to create these pins. It means a lot to my family and I. Thank you so much!

Reason I chose this business:

Prices were extremely fair and the shipping was fast and accurate. First time using this service and it was easy to do so.

Date of experience: June 20, 2023

Thumbnail of user katrinab277
Maryland
1 review
0 helpful votes
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August 21st, 2022
Verified purchase

The Zazzle website was easy to navigate through and to customize my own words for military funeral thank you cards for my uncle. Lastly, arrived ON TIME and the quality paper and envelopes were excellent. Highly recommend.

Date of experience: July 22, 2022

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Katrina,
We are very happy to hear you had a good experience with your order! However, we can see that you've given us a 2 star rating so are eager to know how we could have improved upon this experience! If you could reach out to social@zazzle.com with clarification, we would greatly appreciate it!
Thank you,
Ryan

Thumbnail of user kathyj471
Virginia
1 review
0 helpful votes
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August 11th, 2022
Verified purchase

This was my first order experience and it was great. The order itself was easy to complete and the delivery was about 4 days sooner than I expected! The invitations look exactly as expected and the quality is excellent. Very pleased and will be back for more when the need arises in the future. Thank you to the designer.

Reason I chose this business:

Offered what I needed.

Date of experience: August 11, 2022

Thumbnail of user sophiar53
Brazil
2 reviews
1 helpful vote
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June 3rd, 2020

Zazzle doesn't commit to personalization. I ordered an item 3 times and days later the order was canceled each time. Two of the designs were not copyright issues but still did not get processed. Why institute personalization and not allow and there should be a section for copyright agreements to upload at the time of purchase if it is an issue. I would not support this site for any purchases!

Date of experience: June 3, 2020

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

We're truly sorry to hear of the negative experience you've had with us, and we would like to help.

Unfortunately we are unable to locate the order with the information provided. If you are still in need of assistance, please send an email to social@zazzle.com and we would be happy to help!

Thank you,
Elena

Thumbnail of user thomasb227
Illinois
1 review
0 helpful votes
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April 18th, 2017

I have ordered a few Tees here. I has a size issue with a couple. They don't just say they will help you in print. Zazzle took care of the product immediately. They stand behind the 100% guarantee. Quality items, made with the best materials. Fast shipping and instant returns. They are who they say they are. COMPLETELY SATISFIED.

Date of experience: April 18, 2017

Thumbnail of user thomasm80
GB
1 review
1 helpful vote
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November 25th, 2014

Zazzle is generally good. Their prints have - across 3 orders - been awesome, and their products are almost without exception almost. Zazzle gives good value for money, but not exceptional, and their prices aren't as cheap as you could find elsewhere. I'd recommend Zazzle for good value for money for effort in buying; they're a lot easier to buy from than other companies, and aren't very expensive.

Service
Value
Shipping
Quality

Date of experience: November 22, 2014

Thumbnail of user kk324
Ohio
1 review
1 helpful vote
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April 17th, 2020

Not only did they take my payment and failed to send the item I ordered, they won't refund my money or even attempt to send the item. They claimed that they issued a refund but they didn't and then they changed their minds and are just going to keep my money.

Date of experience: April 17, 2020

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi,

I'm sorry to hear that your are having issues with your order. I will reach out to you via email very shortly.

Thank you,
Elena

Thumbnail of user patriciad1705
South Carolina
1 review
0 helpful votes
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November 24th, 2021

Signed on today (day before Thanksgiving) to purchase a pillow with a customized quote. Found one that I liked - it was 50% off ($40- $20) filled out all the information and when I went to pay the price had changed from $20 to $32 plus shipping. It was now about 25% off not 50% off. Had to search for a number - They only work West Coast time. Tried to write a review - Zazzle Customer reviews take you back to their home page. No legit business works this way. They are CONS, SCAMMERS, CHEATS. Calling State Attorney

Tip for consumers:
DO NOT BUY - THEY WILL SWITCH THE PRICE - THIS IS A CRIME IN MOST IF NOT ALL STATES

Products used:
They switched the price while checking out- did not buy

Service
Value

Date of experience: November 24, 2021

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi there,

We're sorry to hear about the price issues. This is not the kind of customer experience we strive for at Zazzle and we would love the oppertunity to make this right.

Please reach out to our customer service team for assistance.

We may be reached at social@zazzle.com, or call us at 1-888-892-9953.

We look forward to hearing from you.

Dylan

Thumbnail of user saraf705
Illinois
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

The design was beautiful. The shipping was quick and easy!

Date of experience: August 5, 2024

Thumbnail of user ccs4
Pennsylvania
1 review
2 helpful votes
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April 14th, 2017

I think what I find the most frustrating when reading less than 4-star reviews is that most customers don't reach out to customer service before writing a review, and in the case of Zazzle's customer support they do a phenomenal job helping the customer to the best of their abilities. Truly incredible!

The staff, especially Kathy, are incredibly amazing! Always polite and always going beyond the call of duty when it comes to helping with design suggestions to promotions!

They are the best of the best when it comes to customer service, and anyone who says differently is just having a bad day and needs to take a nap - just sayin'. Mic drop.

Tip for consumers:
Call first before complaining. Returns 101.

Service
Value
Shipping
Returns
Quality

Date of experience: April 14, 2017

Thumbnail of user danieller74
California
1 review
0 helpful votes
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May 1st, 2018

This is my first to me purchasing from Zazzle and I am very appreciative of the excellent customer service I received today from Joe! He was very helpful and provided superior customer service beyond my expectations! Thanks Joe!

Date of experience: May 1, 2018

Thumbnail of user pattym1
Texas
1 review
1 helpful vote
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April 13th, 2012

Quick navigation through website. Information provided on website regarding product was clearly explained. All of this made for a quick selection of the product as well as a secured and quick checkout process. When I received the product, the quality was superior, going beyond my expectations. Phone service was quick and phenomenal as well. Product was received before date promised.

Date of experience: April 13, 2012

Thumbnail of user bettyk1
Illinois
1 review
1 helpful vote
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March 24th, 2012

I have written a children's picture book about a grasshopper and a cricket. I had ordered some grasshopper buttons before, gave them out with the book, and re-ordered 100 more. This time I had the title of the book printed on the bottom of the button. Outstanding! I'll probably be ordering more soon. Thank you.

Date of experience: March 24, 2012

Thumbnail of user kristynr10
Connecticut
1 review
0 helpful votes
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August 19th, 2022
Verified purchase

I had a great experiance ordering through Zazzle. I did have to expidite my order and I felt the shipping charges were very high, but it was my fault waiting till last minute. If I can suggest one thing is offer a less expensive shipping option for last minute orders, especially to loyal customers.

Reason I chose this business:

I found the invitation style I wanted.

Date of experience: August 19, 2022

Thumbnail of user robinb22
Wisconsin
1 review
1 helpful vote
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September 5th, 2012

I woke up in the middle of the night remembering I needed to order cards for an event the following week. I found appropriate cards, for a reasonable price, and had them in hand before I left! Thanks!

Date of experience: September 5, 2012

Thumbnail of user annv2
Virginia
1 review
4 helpful votes
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September 12th, 2014

Ordered 25 invitations for my mother. The order was very slow to arrive and the only thing in the box was 19 envelopes! She spent a good part of the day on the phone with Zazzle. She was told they would take several days to print and then several days to get to her. She wanted them to be overnighted to her and offered to pay for this, but was told that can't be done. The party is quickly approaching and no invitations. Customer service can't give us a definite arrival date. I can't recommend Zazzle after this experience.

Tip for consumers:
Order months in advance. Don't expect Zazzle to jump to correct a problem with their order.

Date of experience: September 9, 2014

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Ann! We apologize for the issues you had with your order. We do show that our CS team did assist you and that the new order was received. Please feel free to reply to the e-mail you received if you have any further questions or concerns. Thanks!

Thumbnail of user jeannetted51
California
1 review
0 helpful votes
  • Send Message
June 5th, 2022
Verified purchase

My order arrived 4 days earlier than expected. Easy to order and trustworthy. The invitations are high quality, beautiful and just like the order. What you see is what you get. Loved the thick envelopes. Thank you Zazzle!

Reason I chose this business:

I was attracted to the beautiful designs and diverse choices.

Date of experience: June 5, 2022

Thumbnail of user caronh3
Florida
1 review
0 helpful votes
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November 18th, 2017

Paid about 25$ for some (about a dozen)round erasers with an image printed on one side-. Turkeys- for my 3rd grade students. Within about 30 minutes of use, almost all of the image had rubbed off. Waste of money.

Date of experience: November 18, 2017

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Caron,

I am so sorry you were unhappy with your recent order. I will be sending you a private message here requesting for more order details so that I can help better assist you.

I look forward to assisting you further!

Thank you,
Christine

Thumbnail of user lauras2818
Illinois
1 review
0 helpful votes
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April 28th, 2022
Verified purchase

The poster is adorable and was exactly as it appears on the website however, the shipping was extremely expensive for an 11x14 poster. $15.00+ change. The poster cost $9.00. This certainly would make me reconsider ordering from Zazzle again.

Reason I chose this business:

Had the item I needed

Date of experience: April 28, 2022

Thumbnail of user jacqueliney164
Pennsylvania
1 review
0 helpful votes
  • Send Message
September 20th, 2022
Verified purchase

Ordered our save the dates and they came so fast! They did get a bit messed up during shipping. Some envelopes had black on them and a few were ripped. The save the dates themselves were perfect though.

Reason I chose this business:

Cheaper deals

Date of experience: September 20, 2022

Thumbnail of user emilya554
California
1 review
0 helpful votes
  • Send Message
June 14th, 2022
Verified purchase

We used Zazzle for baby shower invitations. There were tons of cute options to pick from and they were easily customizable. They shipped quickly and arrived exactly when they said they would. We are very happy with our order!

Reason I chose this business:

I chose Zazzle because they had the designs I liked the most out of all the sites we looked at.

Date of experience: June 14, 2022

Thumbnail of user trishv1
Kentucky
2 reviews
1 helpful vote
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February 28th, 2012

Placed order on Monday, received the invitations on Wednesday, and they were in the mail on Thursday. They were beautiful, professionally done, and it was a pleasure to send them. Received many compliments on them. (Purchased the Pastel Dots Princess Baby Shower invitations, and customized them. Perfection!) Thank you.

Date of experience: February 28, 2012

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
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