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Zazzle has a rating of 4.5 stars from 10,643 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
This is a nice stamp but I tried to use it multiple times with the stamp pad that came with it and the resulting lettering is too thin and illegible. It does not perform as intended and does not look professional enough to use with artwork for sale. Sorry.
Zazzle was recommended online by a fellow artist who purchased a similar item and demonstrated it in her video. I could not find the exact item. She had a circular stamp, but the one I purchase looked similar and was just a rectangle rather than a circle.
Date of experience: June 22, 2023
Excellent service nice cards and good quality patients like them
Date of experience: August 5, 2024
They sent me somebody else's invitations. I immediately notified Zazzle and they said they would rush my invites to me and I tried to confirm with them that they would also rush the other person's invites to them because their event date was so close. Both times I tried to get an answer/commitment from her, she told me that they would contact that other customer and work it out directly with them. I happened to talk to that other customer (her number was on the packing slip and invite), and it turns out that she had received my invitations about 4 days prior! She also asked Zazzle what they were going to do about my invites and they told her they would contact me. The never did! As far as the second attempted delivery of my invites went, Zazzle had told me they would be here by Tuesday but they didn't get to my home until Thursday.
Date of experience: November 15, 2013
My fiancé and I ordered our engagement party invitations from this website and they came out perfect! They arrived almost a week before they were scheduled to, which was perfect for us, and the quality of the invites were overall really good.
Never ordered invites online before and this site had good reviews when I was looking.
Date of experience: August 5, 2022
I ordered a poster from zazzle.com and when it arrived it had been damaged during shipping. They sent me a new one right away with no questions asked. I couldn't be happier with their service and also the quality of the poster.
Date of experience: May 14, 2014
I ordered Halloween stickers for my restaurant chairs. I was happy with the online preview and proceeded with the order. When the stickers arrived they were different to what was shown on the preview and now I could no longer place the sticker on the chairs. A big let down.
Date of experience: October 14, 2015
Hi. Thanks for your feedback. We will have a member of our CS team reach out to via e-mail.
They "say" my order shipped on June 23rd. 21 days later and I'm still waiting. No tracking information available, no answer when I called them and no email regarding status. I tried to leave a poor review on their site and it wouldn't post.
Date of experience: July 14, 2017
Hello Lynn,
I truly apologize that you have not yet received your order and for your overall experience. That is definitely not the kind of customer service we want to be know for, and I would love the opportunity to help resolve this. I will be sending you a Private Message here requesting for more details.
I look forward to assisting you further!
Thank you,
Christine
I enjoyed going through all the shirts until I found the perfect one for a good friend, who is turning 60 years old. I received the shirt and speedy time. The shirt is nice quality, and the price was excellent.
Date of experience: October 31, 2023
The card came in exactly when stated while checking out! It is thick material and it is exactly the way it looked on the website. The pictures are clear and a good size. Overall very very happy with my order!
Date of experience: August 29, 2023
I was very please with my invitations for my 50th Birthday party. I was allowed to pick a design and customized it to my liking... color, size, is just right. They arrived quicker than I expected. I will order from Zazzle again.
Date of experience: October 5, 2017
The invitations met my expectations. The paper is a high quality cardstock. I really like that the background design has been included on the reverse side of the invitation, it makes it appear much more finished. The artwork fits the occasion perfectly.
Invitation is just what I wanted. Coupon was a bonus.
Date of experience: June 4, 2022
Love the business cards. Paper and printing quality are great. Unfortunately, the cards did not stay in their box during shipping and many were loose and bent in the larger shipping envelope when they arrived.
I have just opened my own store on zazzle and have seen what’s available on the site so ordered my business cards through you too.
Date of experience: December 3, 2023
Hi Kate,
I am so sorry to hear that some of your business cards arrived damaged. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Clare
Wish I could have sent them directly to guests. Other platforms have the option to enter in a spreadsheet of guests and addresses so that I don't have to send them
Date of experience: June 3, 2024
Zazzle is a great venue to print up your own images on a wide array of products or just to shop around for products already made up from artists. I have always loved the products I have purchased from Zazzle!
Date of experience: December 8, 2017
I loved the cards I picked out. I was tired from work while placing my order that was my mistake. Had I recognized that is was going to cost over $15 for shipping I would not have ordered these cards!
Date of experience: May 21, 2022
Hi Samantha,
Upon reviewing your order, I can see you elected for Premium shipping, however it seems this was not your intention! As such, we've reached out to you directly via email to provide a resolution!
Thank you,
Ryan
Company takes forever to ship (if they decide to ship) long wait to respond to emails and end up just saying items are lost in transit and refund your money that takes 2 weeks. Save your money and shop elsewhere
Date of experience: December 19, 2018
Hello Chad,
I am so sorry to hear about the delay with your order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Christine
I love the variety of Zazzle's products but it seemed to take a long time to get the products. Not sure why other than the products come from different suppliers. Some of the products took about 2.5 weeks to arrive.
Date of experience: December 26, 2011
The item was, and is, advertised on the web site, but the order could not be fulfilled because the item did not meet Zazzle's own guidelines. I am checking my bank account to be sure the payment is not taken.
Date of experience: November 7, 2015
Hi Norman. Thanks for your feedback. We will have our CS team reach out to you via e-mail.
Dear Tram,
I have posted a complaint for my visiting cards, it was a delay from the vendor end.
I have received the product and the quality of the product and printing is good.
Thanks for helping me so fast.
Date of experience: August 26, 2017
I thought it was very easy to personalize the invitations that I ordered. I also was impressed with how fast I received my order. The price was great too. My invitations are beautiful and will be proud to send them.
I liked the selection
Date of experience: August 26, 2022
Zazzle dazzles! I placed an order on 12/10 for a customized coffee mug as a Christmas gift. Today is 12/14 and it just arrived at my office, exactly as I ordered it and perfectly reflective of the picture on their website. Color in the graphics are great and the customized print on the mug is centered perfectly with a nice rich ink that doesn't look like it'll fade with washings. I will definitely use Zazzle.com in the future, especially now that I can add a special touch with customizing a gift.
Date of experience: December 13, 2012
I really like the labels. They look really nice and the label looks expensive. The only problem I have is my address is so small I can't hardly read it. I displayed it on line and it looked bigger and closer to the same size as my name.
Saw on line and decided to give you a chance.
Did not realize artist do these for them. It’s fine all except I don’t feel the address to my name is the write font.
Date of experience: August 31, 2022
I ordered stickers for business gifts, and a lot of the print is outside the sticker, so the sticker will look shoddy when applied to the gifts; not the impression I was going for. Very disappointed in the $200+ purchase.
Previous good experiences with Invitations, which have always been good, but I will not order stickers from them again.
Date of experience: August 6, 2022
Loved getting a self-designed phone case. It makes me happy everytime someone comments on the design and I did it. Best part was the Zazzle site made it sooo easy to design the case. It was my first visit to the site and there were no hitches!
Date of experience: January 21, 2018
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Hi Concetta,
We are very sorry to hear you were unhappy with your recent stamp order, that certainly isn't what we like to hear, we have reached out to you directly via email so we can provide further assistance, we look forward to your response!
Thank you,
Ryan