• Bookmark

    Zazzle

2024 SITEJABBER AWARD

Zazzle

Write a Review

Overview

Zazzle has a rating of 4.5 stars from 10,643 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 95.1%
Positive
2,117
Neutral
53
Negative
57
View ratings trends
338
See all photos
How would you rate Zazzle?

Reviews (10,643)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (951) business cards (321) wedding invitations (331) delivery date (101) credit card (79) quality product (124) delivery time (57)
Thumbnail of user carolg2173
Florida
1 review
0 helpful votes
  • Send Message
December 14th, 2023
Verified purchase

The selection of fabrics was ample. The fabric colors as shown on the Internet were true. The quality was excellent. And the pillows arrived in a short period of time and on schedule. Thank you Zazzle!

Reason I chose this business:

They had what I was looking for. I know their service is great. They deliver what they promise.

Date of experience: December 14, 2023

Thumbnail of user belindah143
Pennsylvania
1 review
0 helpful votes
  • Send Message
December 12th, 2021

I ordered round Christmas stickers for cookie bags. When they came I kid you not our names were so small they were not even legible. I can't use them and there is no time for a do over. The sticker was the size of a quarter. BIG DISAPPOINTMENT!

Date of experience: December 12, 2021

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello,

We're sorry to hear about the printing of the stickers. This is not the kind of customer experience we strive for at Zazzle and we would love the oppertunity to make this right.

Please reach out to our customer service team for assistance.

We may be reached at social@zazzle.com, or call us at 1-888-892-9953.

We look forward to assisting you further!

Thank you,
Dylan

Thumbnail of user stevek69
Alaska
2 reviews
3 helpful votes
  • Send Message
November 7th, 2015

Zazzle offered a 20% discount for the end of daylight savings time. I bought a larger quantity and I received their quantity discount (10% off). Zazzle refused to honor their 20% off promotion! They claimed that since I ordered a large quantity and received 10% off, they did not have to honor their advertised 20% off promotion.
Dishonest! Stay away!

Date of experience: November 4, 2015

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Steve. We appreciate your feedback. In reviewing your order, you did receive the promotional offer on your order. However, for privacy reasons we will not be discussing your order in any greater detail on this forum. If you have any questions, please feel free to reply to the e-mail you received. Thanks.

Thumbnail of user maggiel3
Idaho
1 review
2 helpful votes
  • Send Message
October 12th, 2011

I ordered a set of buttons to use as party giveaways. I was pleased with the ease of the webiste, the communication upon receiving my order, processing my order and shipping notification. The buttons arrived on time, they were just as I expected them to be and they were a huge hit! Also, I found similar items at other websites but Zazzle had the lowest price.

Date of experience: October 12, 2011

Thumbnail of user laurak11
Florida
2 reviews
1 helpful vote
  • Send Message
June 22nd, 2012

Zazzle sells high quality products you design yourself. You can sell your products or buy them for yourself. These are great gift ideas because you customize the products with your own designs or sayings.

Date of experience: June 22, 2012

Thumbnail of user corrinal1
Arizona
1 review
3 helpful votes
  • Send Message
January 28th, 2019

My order came with the colors not matching - they provided a credit which did not cover my reorder. When the second order came on the wrong paper they indicated they would refund the order. They only refunded the difference I paid from the credit. I spent close to $460 to have my invitations had to go out mix matched, wrong colors, not matching paper. I could have simply done that with the first bad order. You are better off printing them on yourown.

Date of experience: January 28, 2019

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Corrina,

I am so sorry to hear about the printing issue with your invitations. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right.

I will be sending you a private message here requesting for your order details so that we can help look into this.

I look forward to assisting you further!

Thank you,
Kevin

Thumbnail of user jimmyh58
New York
1 review
1 helpful vote
  • Send Message
August 10th, 2017

We ordered custom stamps for our wedding invites last week. They were gaurenteed to be here by "Wednesday to Friday" of the following week. The company "moved production facilities" and didn't communicate that with their customers. When we didn't receive our stamps, we called the customer service line. After waiting 55 minutes to talk to a representative, he hung up on us without answering any questions. He literally listened to out story and hung up, offering no explanation other than the moving of facilities and saying that we should have ordered earlier. After he hung up and we tried to call back and the office was closed. Convient. Benefit of the doubt: this company is going through a hard time. Reality: we are judged most under pressure and this company failed to deliver. I would never trust this company to deliver anything on time for an important event.

Date of experience: August 10, 2017

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Jimmy,

I truly apologize for the delay on your stamp order and your overall experience with our customer support team. That is definitely not the kind of service we strive for. I understand you have already been in contact with one of our supervisors, who is working diligently with our production team to get this order out to you ASAP. They will continue to monitor and follow up with you once they have more information.

I apologize again for the inconvenience.

Thank you,
Christine

Thumbnail of user andreat19
California
4 reviews
1 helpful vote
  • Send Message
April 18th, 2015

Ridiculous how no one is reachable by phone. NEVER. You can send emails back and forth and if you need to talk to someone, fahgetabout it... not even chat... If you need help with your design, you're on your own. If you have a problem with a shipment, again, you're on your own.

I made an order on April 7 and it's just getting shipped. Today is April 15. How long it will take to get here is anybody's guess. I leave on a trip overseas soon and I'm just hoping to have the cards by then.

Bottom line - FRUSTRATING...

Date of experience: April 15, 2015

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Andrea. We apologize for the issues you had with your order. Our records show the package has been delivered to you. Please feel free to reply to the e-mail you received if you have any further questions or concerns. Thank you.

Thumbnail of user danielleh40
Alaska
5 reviews
9 helpful votes
  • Send Message
February 12th, 2016

So I read a lot of bad reviews and that it takes forever to ship. The complete opposite happened for me the shipping was on time and my product was exactly what I expected. I got so paranoid about the bad reviews that my order was going to take forever and was going to suck. I'm actually really happy with zazzle! Reviews aren't always right. The fit and everything was perfect on my shirt.

Date of experience: February 9, 2016

Thumbnail of user lindseyj311
Wisconsin
1 review
0 helpful votes
  • Send Message
December 24th, 2023
Verified purchase

We ordered first birthday invites and the invitations were beautiful. Editing was a breeze and we were able to customize everything we wanted. We needed expedited shipping and the invites arrived exactly when we needed them to! We'd definitely use Zazzle again!

Date of experience: December 24, 2023

Thumbnail of user tassiem
Ohio
2 reviews
2 helpful votes
  • Send Message
March 16th, 2012

I love my T-Shirts, I ordered a reg. T-shirt and one with a scoop neck. Both washed up fine, The picture on the front did just fine with the washing. I will keep Zazzle in mind when wanting to order a special t-shirt, thanks again

Tassie Miller

Date of experience: March 16, 2012

Thumbnail of user peterl144
PETER L.
New York
1 review
2 helpful votes
  • Send Message
March 4th, 2017

I ordered a personalized Valentines Day card for my wife on 3.7.17 with priority postage service. Pkg arrived on 3.3.17 the card, quality, & service...GARBAGE!!! It gets even better. I called customer service, the wait time was standard 25-35 minutes wait time...Horrible QUALITY & SERVICE all around.

* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: March 4, 2017

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Peter,

I am so sorry to hear that you were unhappy with your order!
This is definitely not the type of customer service and product that we want to be known for.

I will be emailing you personally, in regards to your order.

Please reply to my email for further assistance.

Thank you,
Terri

Thumbnail of user susanb648
New Jersey
2 reviews
3 helpful votes
  • Send Message
June 20th, 2018

After 43 days I still have NOT received my order. I received several shipping notifications but no product. After patiently working with Customer Service to resolve the problem, my order has just been Canceled due to no stock. Horrible Experience! I will not be ordering ever again.

Date of experience: June 20, 2018

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Susan,

I am so sorry to hear about this. That is definitely not that kind of customer experience we strive for. I see that my colleague has already reached out to you with a resolution, but I will also be following up with you. Please respond back to my e-mail if you have any further questions.

I look forward to assisting you further!

Thank you,
Christine

Thumbnail of user allisona272
Minnesota
1 review
0 helpful votes
  • Send Message
July 20th, 2024
Verified purchase

Easy to use website, fantastic designs, super print quality, competitive prices and fast service. Can't beat that. Thank you, I will be back 😃

Date of experience: July 10, 2024

Thumbnail of user tamayran
Texas
1 review
0 helpful votes
  • Send Message
July 20th, 2024
Verified purchase

Easy online order for personalized cocktail napkins. They arrived quickly and were totally cute. Great quality!

Date of experience: July 10, 2024

Thumbnail of user rhondal1
Alaska
1 review
1 helpful vote
  • Send Message
December 26th, 2011

I was amazed how easy it was to create a card and how quickly I rec'd them in the mail. I found the website fun and fantastic. I will be using you again in the near future and will recommend you to others.

RL Anchorage Ak

Date of experience: December 26, 2011

Thumbnail of user ritat79
Arizona
1 review
5 helpful votes
  • Send Message
May 25th, 2020

On April 10th I placed an order for puzzles. I thought they would be great gifts because of the stay at home mandate. It's now May 25th and when I go to the site it reads "Still Making". I wasn't aware it would take so long, I think that they need to put that in somewhere. Explain that the personalization process takes some time and that would give us the option as to whether to order or not. The shipping says 4 to 7 business days after manufacturing. It doesn't explain how long manufacturing takes

Date of experience: May 25, 2020

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

We're truly sorry to hear of the negative experience you've had with us, and we would like to help.

We have located your order and we can see that our customer service team has reached out to you in regards to this order.

Thank you,
Elena

Thumbnail of user barbarab246
Tennessee
1 review
0 helpful votes
  • Send Message
June 8th, 2017

I ordered magnets for a family reunion. The representative, Kathy, was very helpful. She was professional, very patient and extremely knowledge. The magnets are very pretty. With such a professional employee and impressive products, I will order again and recommend the company to family and friends!

Service
Value
Shipping
Quality

Date of experience: June 8, 2017

Thumbnail of user alyssao62
Texas
1 review
0 helpful votes
  • Send Message
October 2nd, 2022
Verified purchase

This was my 1st order of birthday invites and the custom cards arrived faster than expected. The quality and print was perfect! I was definitely please when I seen the invites. Will definitely be ordering again!

Reason I chose this business:

Wanted someone different for my son's bday invites and these were definitely cool.

Date of experience: October 2, 2022

Thumbnail of user kellyf592
New Jersey
1 review
1 helpful vote
  • Send Message
December 7th, 2021

I ordered 250 Christmas card and the envelopes, the cards is looks good, but Missing 50 envelopes on my order for my Christmas card, when I call customer service, no one is answer the phone, only automatic voicemail and hang up. That's really sucks. Try on the website, but you can't do anything either. Christmas right around the corner I don't have enough envelopes to mail out my cards. That's not good, I think I don't mind to pay a little more to get what I want, cause what's the point you pay for it and not having it.

Date of experience: December 7, 2021

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Kim,
We can be reached at social@zazzle.com where we would be more then happy to assist you! We hope to hear from you!

Thank you,
Ryan

Thumbnail of user cs205
Arizona
1 review
0 helpful votes
  • Send Message
October 5th, 2017

I've been shopping online on Zazzle for YEARS and every representative has not only been incredibly courteous and kind, but also very funny. Shout out to Kathy, who is always willing to go the extra mile for her customers!

Date of experience: October 5, 2017

Thumbnail of user zulycarter
Texas
1 review
0 helpful votes
  • Send Message
July 19th, 2024
Verified purchase

The communication was fast, efficient and beautifully finished. I loved it, exactly how I wanted it.

Reason I chose this business:

Good recommendation from internet

Date of experience: July 9, 2024

Thumbnail of user priscillaa10
Australia
1 review
0 helpful votes
  • Send Message
May 17th, 2017

My business cards ordered ended up lost in transit. Upon enquiring, I was told to wait the 5-12 business day delivery period and if they do not arrive Zazzle were happy to replace free of charge. They did so once I informed them that the cards did not arrive. They organised express post, with no charge to me and all was arranged on the same day! I could not be happier with their prompt service and all was above expectation. I whave used them in the past and been very happy with their products and service and this will definitely keep me coming back and definitely recommend them to anyone looking for good quality products and great service.

Date of experience: May 17, 2017

Thumbnail of user mimiw10
Maryland
1 review
0 helpful votes
  • Send Message
December 14th, 2018

Beautiful Business Cards! Great quality! I get so many compliments on my business cards because they are unique, they are of great quality and feel and they stand out. I liked that Zazzle had many options when it came to choosing my business card.

Date of experience: December 14, 2018

Thumbnail of user ce1102
California
1 review
1 helpful vote
  • Send Message
July 10th, 2014

Ordered a framed print from this site. It was very poorly packed and arrived damaged. I called the so-called service number and got no answer. I emailed and after a delay got a form response saying that they were not themselves responsible but would "file a claim on my behalf" with the shipping company they used. They further asked that I send them jpegs of the damage. I sent them the pictures as requested but said their reply was unacceptable, that they needed to stand behind their own order, and I said they needed to pick up the product for a full refund or let me keep it with a credit for the damaged frame. This has gone on for weeks and I don't have time for this bull$#*!. Next I will file a claim through my credit card and report these clowns to the BBB

Date of experience: July 7, 2014

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello. We show that our CS Team has sent an e-mail regarding your issue. However, we have not received a response to it yet. Once we receive your reply, we can definitely assist you. Thanks!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

How do I know I can trust these reviews about Zazzle?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Zazzle?