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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,643 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 95.1%
Positive
2,117
Neutral
53
Negative
57
View ratings trends
338
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How would you rate Zazzle?

Reviews (10,643)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (951) business cards (321) wedding invitations (331) delivery date (101) credit card (79) quality product (124) delivery time (57)
Thumbnail of user angelap1286
Missouri
1 review
0 helpful votes
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April 26th, 2022
Verified purchase

I loved the ease of the website and designing exactly what I needed/wanted. Customer service was professional and prompt and the shipping was fast! I will be using Zazzle for many of my future purchases.

Very professional, fast and efficient.

Reason I chose this business:

Recommended by colleagues.

Service

Date of experience: April 26, 2022

Thumbnail of user judyl942
Michigan
1 review
0 helpful votes
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August 17th, 2023
Verified purchase

Use of the site was easy and convenient.
The product was disappointing due to some of the pictures were not positioned to include the heads of the subject. Both foam boards had creases. The easels included with the order were a disappointment as well.

Reason I chose this business:

Friend recommended the site.

Date of experience: July 18, 2023

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Judy,

I am so sorry to hear about both the damaged foamboards and cut off pictures. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.

I do hope that we can resolve this for you as quickly as possible

Kind regards,
Margaret

Thumbnail of user lauried3
Texas
1 review
1 helpful vote
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December 22nd, 2013

I went to Zazzle to create a couple of bumper stickers for my car. The program to create the stickers was easy to use. The stickers arrived in good time, and were exactly what I hoped for. I would definitely do business with Zazzle again.

Date of experience: December 22, 2013

Thumbnail of user sand44
California
1 review
0 helpful votes
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July 23rd, 2022
Verified purchase

I happened upon the website when searching for party invitations. Nice selection to choose from. Easy to personalize with required party info. Shipped when promised. I've even gotten complimentary comments on the invitation design along with the RSVPs!

Reason I chose this business:

The invitation design

Date of experience: July 23, 2022

Thumbnail of user aileenp37
California
1 review
0 helpful votes
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July 25th, 2022
Verified purchase

Beautiful customized cards delivered on time. Short turn around time from Oder to delivery. One mistake on printing. A little tricky to edit customized cards The main cost was standard postal delivery cost. Great price on cards

Reason I chose this business:

I enjoy the great selection and opportunity to customize cards. It is easier than going to store(s) to find perfect cards. Too bad Zazzle does not have postal cost break that Amazon has

Date of experience: July 25, 2022

Thumbnail of user reneef2
Iowa
2 reviews
4 helpful votes
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December 16th, 2011

Easy to use site for customizing products. Would like to see more font styles & have the ability to place writing in angles, circles, & wiggles or waves. Horizontal & vertical seem to be the only positions available.

Date of experience: December 16, 2011

Thumbnail of user juned8
Florida
4 reviews
5 helpful votes
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November 8th, 2015

My husband loves his dragon bath mat. The ordering process was fairly easy, but when I thought I could customize it, I could not do it. Unfortunately, noone from Zazzle was there on Sunday and could not help me, so I just ordered it as it was in the picture so I did not lose the discount on this last day of the promotion.

Date of experience: November 5, 2015

Thumbnail of user cheryng
Oregon
2 reviews
1 helpful vote
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June 8th, 2020

I ordered 2 masks with expedited delivery to come by May 27, although the actual order says to be sent out 1 day after printed. Masks ordered April 27. They were quick to charge. I couldn't get customer service by phone, so sent an email. No response to email, so I called the credit card company to dispute the charge. That provoked an email apologizing and saying they would be happy to assist with any part of my order that didn't meet expectations. I responded that the only way they could assist me would be to send me my order. That was on June 2. I said that I would happily pay if they sent the order and as of today, June 8, I haven't gotten a response. I suggest that if you don't get what you ordered on time you contact your credit card company. That at least elicited a response.

Date of experience: June 8, 2020

Thumbnail of user theresaw40
New York
2 reviews
0 helpful votes
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April 17th, 2017

I was having problems with placing my order online, so I called customer service and Leonard was very patient and walked my through the process and helped figure out what I was doing wrong... Order placed-happy customer!

Date of experience: April 17, 2017

Thumbnail of user donnap1683
Michigan
1 review
0 helpful votes
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August 30th, 2022
Verified purchase

I purchased the personalized playing cards as a gift. The recipient was thrilled with the cards, and it was not difficult to personalize, once I got the hang of it. I look forward to personalizing more items!

Reason I chose this business:

I liked the various items my daughter personalized items through Zazzle.

Date of experience: August 30, 2022

Thumbnail of user allenr57
Arizona
1 review
3 helpful votes
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June 15th, 2019

I ordered some cards for a family event four years ago. Yesterday I received a notice about auto renewal. I was not aware of this and this was the first notice that I received about auto renewal ($9.95 per year). They would not refund my money. If I did not see the fourth year notice, they could have kept taking my money for decades and I might not have noticed it.

Date of experience: June 15, 2019

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Allen,

I am so sorry to hear about the issue that you had with your Zazzle account. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right.

I will be sending you a private message here requesting for your order details so that we can help look into this.

I look forward to assisting you further!

Thank you,
Kevin

Thumbnail of user carmines44
Washington
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Zazzle provided seamless and efficient service. The birthday invitation cards came out beautifully designed. Also delivery was great. They arrived earlier than expected

Reason I chose this business:

Great advertisement

Date of experience: June 3, 2024

Thumbnail of user maryt62
Canada
1 review
0 helpful votes
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January 8th, 2015

Ordered only a silly card. Read that it was a singing squirrel card. Thought my grandson would enjoy this. Had it shipped to canada. Paid the exhange. Yada yada yada. Then it arrives with a picture of a squirrel singing----no music. Tried to phone them this morning and given no option to speak with someone. Directed to their site instead. I'd say the ad was deceiving and i will never use this company again.

Tip for consumers:
at the very least be very careful in your assessment of the product you order. at best go to a more honest site.

Service
Value
Shipping
Quality

Date of experience: January 5, 2015

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Mary. We appreciate your feedback. We apologize you thought the item was a card that included music. We are a printing company and do not carry this type of product. Please feel free to reply to the e-mail you received if you have any further questions or concerns. Thank you.

Thumbnail of user melissag28
New York
1 review
0 helpful votes
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January 14th, 2015

Simple, sleek, personal and professional. I needed a simple business card and I am not computer savvy and appreciated how easy it was to center texts, change sizes, and colors. Great website for laypersons to use. The cost was also reasonable and I would recommend it to any new business trying to get her foot in the door.

Tip for consumers:
I'm all around pleased. I do wish I left more space on the top and bottom of my card before starting text. That was completely on me.

Service
Value
Shipping
Quality

Date of experience: January 11, 2015

Thumbnail of user caseyt7
West Virginia
1 review
3 helpful votes
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January 13th, 2015

I ordered a sweatshirt for Christmas and the font looked terribly faded and ugly. The text way way bigger than I designed. They gave me a refund in store credits and I ordered a baseball shirt and the text was bigger and not in the right place. I designed it to be on the chest but it was printed on the belly. I'm embarrassed to wear either one in public.

Service
Value
Shipping
Returns
Quality

Date of experience: January 10, 2015

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Casey. Thanks for providing your feedback. We do see that our CS team has been in contact you regarding your orders. Please feel free to reply to their e-mails if you have any questions or concerns. Thank you.

Thumbnail of user susanb6245
California
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Ordered menu cards for my daughter's wedding. These from Zazzle looked great, and the delivery was surprisingly very fast. I would definitely recommend to anyone.

Reason I chose this business:

I had ordered from Zazzle before and was please with that order.

Date of experience: June 3, 2024

Thumbnail of user angelal1399
Kansas
1 review
0 helpful votes
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June 13th, 2022
Verified purchase

We ordered our invitations and decided to also order the table seat assignment and table numbers. The items came early and all looked very nice. I thought the items would come on thicker poster board and not mountable poster. But it was an easy fix to mount and make it as we wanted. I would recommend this company to anyone.

Reason I chose this business:

Many options and priced right

Date of experience: June 13, 2022

Thumbnail of user courtneys135
Arizona
1 review
0 helpful votes
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October 2nd, 2018

Customer service was extremely there, helpful and there for me every single time for one incident that I was having troubles with.
They gave me back credit to re order my 2 binders that had a misspelling on them, told me to just keep them, and will give u store credit to re order! That saved me so much time and stress! Then I ordered on my phone again. Twice. To try to use that store credit. It wouldnt work. So then customer service deleted my order and I just tried it on a computer this Tim and finally I found the account balance. Now I have money left over to use and they gave me a 50% discount to use to. They were so amazing. You would never find a company to have patience with you for this long and actually care to help you. I will always forever use zazzle! For all my stuff. Thank you

Date of experience: October 2, 2018

Thumbnail of user rosas27
California
1 review
0 helpful votes
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May 11th, 2018

Joe was friendly and helpful. I needed to make corrections to my invitation. He helped me cancel my order and provided me with clear instructions on how to reorder with the corrections made. Joe was professional and friendly! 5 stars for Joe!

Date of experience: May 11, 2018

Thumbnail of user kathys2585
Michigan
1 review
0 helpful votes
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February 12th, 2024

I ordered bridal shower invitations and I was shorted by 3 invited and shorted 4 envelopes which they did resend. So I reordered the 3 and two are a different color and the envelopes do not seal after licking them. I had already ordered the wedding invitations so too late to cancel they arrived the same time they are suppose to be black and white well 8 of them have yellow ink on them. Customer service is good but product is not so good. Make sure you count your order and check all the invitations for color splotches

Products used:
None

* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Quality

Date of experience: January 20, 2024

Thumbnail of user victorial940
Michigan
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

Matches my bridal shower theme perfectly. I am very happy with the products.

Date of experience: August 4, 2024

Thumbnail of user janializm
Florida
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

Pretty fast shipping and good quality not bad for the price at all

Reason I chose this business:

2nd time purchase

Date of experience: August 4, 2024

Thumbnail of user lynnc1115
Florida
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

Perfectly detailed custom stamp, works great! Thank you for providing a quality product.

Date of experience: August 4, 2024

Thumbnail of user monical672
Florida
1 review
0 helpful votes
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October 4th, 2023
Verified purchase

I was very pleased on the ease of locating what I wanted and the ordering process. The product came as promised. The only feedback that I had was the letters on the badge were a little smaller than I wanted but, other than that was pleased.

Date of experience: October 4, 2023

Thumbnail of user ricardol265
California
1 review
0 helpful votes
  • Send Message
August 14th, 2024
Verified purchase

Came as I wanted them and arrived quickly. No problem with item. 👍🏼

Date of experience: August 4, 2024

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

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